FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I made 2 purchases from Factory Outlet Store.  The first was an entire autopilot system.  After intallation the electronic specialist found the screen didn't work.  I was unable to return the unit because I no longer had the packaging.  I therefore made a second purchase that was just the screen for the autopilot for $460.00 and it arrived at the beginning of July.  It arrived damaged!!  I returned this second purchase in its original package on July *, well within their "guaranteed" return timeframe.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us .. after reviewing the complaint as well as the notation history I do see that we emailed the customer asking for the back of the credit card as well as their State ID - so that we can...

match up the signatures - before we can ship the order.  Customer faxed us back a signed copy of our Authorization Form, California State ID and the back of the card .. the order was then released to the address that was NOT listed as a billing address.
We do see that the customer returned the merchandise and was previously refunded the full purchase price of the return .. customer was not refunded for the Express Shipping as this is a service that once rendered is none refundable.
Customer also disputed with their credit card company and we replied the same and the case was closed in our favor.  No further refund is due this customer.
If you have any further questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the item purchase with us.  After reviewing the complaint along with the notation history we do show that the customer ordered a package deal that we carry - [redacted] ([redacted] and [redacted]). ...

The order was shipped from 2 different warehouse - [redacted] via [redacted] 12/*/14 - [redacted] that was delivered on 12/*/14 and [redacted] via [redacted] 12/*/14 - [redacted] that was delivered on 12/*/14.Customer has 30Days from day of delivery to return any unwanted merchandise to us for refund and would be responsible for any and all shipping and return costs.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The 2nd pen they sent also did not work with the computer.  I called Lenovo technical support and they said the pen that was sent is not compatible with this computer.  They also said that no pen was compatible with this computer!!!  Despite the fact that it shows several images advertising that it comes with a pen.  Which, is the main reason I purchased the computer as I work with clients everyday in the field and require signatures.  They clearly falsely advertised this product in a fraudulent manner. 
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and after reviewing this complaint along with our notation history, will refund the full purchase price of the order today.
If you have any additional questions and/or comments please...

feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 
Please find attached picture of the tablet I was sent which clearly shows the model number, a copy of my receipt which has the model number of what I ordered and what I paid. You will also find a copy of my running statement from my credit card account that shows at the bottom where they took out the full amount as on the receipt and at the top I was only given a partial refund. I was not given a full refund. They tried to give me an educational tablet that is used in schools to better educate children. You can google the two tablets and see for yourself. The tablet I ordered Galaxy Tab 4 10.1/SM-T53016GB Black. The tablet sent to me Galaxy Tab 4 Education SM-T530NN with the Model number SM-T530NYKNXAR. These are clearly two different tablets and used for different purposes. A consumer that is not knowledgeable about electronics won't complain but I was ripped off and they are continuing to rip people off not advertising it as such.
 
[redacted] [redacted] [redacted]  [redacted] [redacted] [redacted]   [redacted]  [redacted] [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Dear [redacted],We deeply regret the inconvenience on your order and apologize the delivery took longer time than normal time frame.We previously informed you regarding the earlier delivery date...

(12/**/2015) ... the Delivery Agent never received a affirmation from your end for the delivery on 12/**/2015 , hence the order was not delivered on the same date.  Unfortunately, we have minimal control over the delivery procedure , but still we were able to rescheduled the delivery.
Customer satisfaction is our uttermost priority. As a courtesy we will apply a discount on the original order.  ($299 discount on Adjustable base, $299 and $380.50 discount on both the mattress respectively).   As the delivery was delayed due to miscommunication from the Agent we offered another $250 discount.  
Please give us a call at ###-###-#### Monday thru Friday 11am to 5pm Eastern/Standard.
Thanks & Regards 
Team MattressFactoryOutletStore.com

To Whom This May Concern,
We are still working with the manufacturer directly to solve your warranty issues.  The item was sent directly to the manufacturer for inspection and consequent
repairs/exchange.  Once the item is returned the item will be shipped and warranty refunded.
Customer can feel free to contact us for updates at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Greetings,
We understand you have no need for the order and will refund your account today.  We will work with DHL to have the package returned to us.
Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the order purchased and after reveiwing the dispute along with our order history we do show that customer purchased a replacement battery that is warranted for 30 Days .. our Satisfaction Guarantee period.  Batteries...

do not come with warranties as they dies depending on use.As a courtesy we will refund the full purchase price of the item.If you have any further questions please feel free to contact our US Based Customer Relations Department Monday thru Friday 9am to 4pm Eastern/Standard at ###-###-####.Customer Relations

"THE WORST COMPANY I'VE DEALT WITH!!! I ordered a 5 pack RJ-9 Headset Adapter (Item # 2200-11095-002) on 4/*/15 and received the package on 4/*/15 which was great but when I opened the package, they had sent me 1 instead of 5 and upon further look after couple days I found out they had sent me a completely different item than what I ordered. I emailed them 5 times and called them about 5 times as well to get this issue fixed. No one has EVER responded to any of my emails or phone calls. I finally got through to a [redacted]) on 4/** who asked me to send her the pics of the wrong item which I did right away and never heard back after that. No communication or follow up what so ever!! I called in today (4/**) again and she tells me the warehouse did send me the wrong part and they would send me the return label to send the wrong item back but wouldn't ship out the item I ordered until they receive the wrong item!! I immediately asked her to refund my money which she agreed but she told me they wouldn't refund my money until they receive the wrong item back. I wonder how long they are going to take to send me the return label!! I bet they will wait at least another week just to do that. And to top it all, the cable they sent me costs may be $5 max. So is it really worth it to harass a customer because you want your $5 cable back!! FACTORYOUTLETSTORE IS A JOKE!! "

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us and will have a Manager research this issue and contact the customer directly for resolution.
If you have any questions please feel free to contact our US Based Customer...

Relations Department Monday thru Friday 9am to 5pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer did not receive the order in its entirety and show that our customer was previously refunded the cost of the missing item.
No other refunds are due this customer at this time. 
Customer Relations...

Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. $12.90 was credited to my credit card and reimbursement was received in full. Thanks.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I will be sending all items back today, June [redacted] for a FULL refund.

To Whom This May Concern,
We sincerely apologize for the inconvenience that this may have caused you. All of our Policies & Procedures are listed on our website where you made the
purchase. We do not process any fees for returned merchandise that are defective .. any other...

return are subjected to return processing.
Please feel free to contact our [redacted] - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed as no further refund is due to this order.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
“ABSOLUTELY FASLSE I HAVE SENT OVER 20 EMAILS AND NO RESPONDS FROM THIS SCAMMERS AND CALLED AND SPOKEN TO THEIR [redacted] AND ALSO THE SAME . I DONT WANT THIS PIECE IF GARBAGE AND WONT PAY TO RETURN IT MY SELF THE JUNK BOX IS UNOPEN.
ONTOP OF IT I HAVE BEEN READING ONLINE WITH ALL THE COMPLAINTS JUST LIKE MINE THAT THIS SCAMMERS WANT A 15% RESTOCKING FEE??? A FEE FOR WHAT??? FOR SENDING A CANCEL ORDER DAYS AFTER IT WAS CANCELED???
SO SHOW ME HOW YOU HAVE TRIED TO WORK WITH ME SCAMMERS????????? SEND ME PROOF OF EMAILS ????? OR ANY OTHER CONTACT EFFORTS!
THEY SHOULD BE SHUT DOWN, I HAVE ALSO SENT A COMPLAINT TO THE FTC REGARDING THEIR PRACTICES AND WILL FILE COMPLAINTS ON ANY ONLINE WESITE I CAN ABOUT THIS SCAMMERS
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Here is my order number that they said they do not have #[redacted]. I also have included a screen shot of the item I ordered. You can see that it is a Whirlpool brand filter. I order a brand name filter and they did a bait and switch and sent me a generic filter. I have tried to contact them for my money back or the correct filter, but have not heard from them on what they will for to correct this.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]