FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
It may have matched your SKU, but it did not match the description on the website, or Petzl's description. This is the reason I do not believe it is my responsibility to pay shipping back. If you will reimburse shipping costs, I am happy to send it back today. The item advertised on your site is a:
The Petzl Transport is a caving pack that has 45 liter volume and is useful for long-distance carries. It is made with TPU which is PVC-free
material and its welded construction provides greater strength. Padded
shoulder straps, waistbelt and back panel along with two molded handles
make it very comfortable.
The pack you sent me looks like the Petzl Bug on your site in a clear plastic package with a Transport label.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this has caused.
After reviewing this complaint along with our notation history we do show that our customer contacted us to alert us...

that they were having a problem with the Traffic feature .. says when he plugged the item into their cigarette lighter adapter it would not work and the display was bad.  We have emailed a return label to our customer's email at [redacted].  Once the item is successfully returned and inspected .. we will be able to issue a full refund to [redacted] PayPal account.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is obviously a computer generated response(3rd).  Which shows the FactoryOutletStore's lack of customer care.  If there was another way I could get this resolved I would.  I cannot afford the time to call their customer support number and be put on hold for 30 minutes at a time just to be hung up on.  I would like to know if a human is actually reading these responses or if it goes directly into a automatic response loop and sent back to me.  If it is a loop the the Revdex.com is not a very effective way to resolve issues between a Company and a consumer with a complaint from a customer.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted] They have...

credited my credit card in full. I will no longer do business with them again as it seems it took me telling them I had filed a complaint with you in order to get this issue resolved. Thank you for all of your assistance.

To Whom This May Concern,We regret that our customer was unhappy with the purchase made with us via our online shopping cart.  After reviewing this complaint along with our notation history we show that our Customer placed this order on 6/**/15.  Customer paid $2.95 for our...

internal expedited processing and the package was given to [redacted] the same day with tracking number [redacted]: - June **, 2015 , 8:45 pm Arrived at [redacted] Destination Facility [redacted] ** [redacted]  The package arrived at the [redacted] Facility in [redacted] to be sorted and then delivered to the customer by their local Post Person .. therefore the package is still in transit and should be delivered within the week.The customer contacted us on 6/**/15 very irate that the package did not arrive yet (four (4) Business days after it was dispatched) - misread the tracking information stating that the package was delivered in NJ and she is in NY then insisted on speaking to a Supervisor.  Speaking to the Supervisor customer demanded FREE Overnight Shipping of a new order - when this was denied customer stressed speaking to someone in a higher position.  Customer threatened stated that she would "blog" badly about our company as well as contact this Revdex.com.In an effort to appease the customer our Supervisor went ahead and shipped a FREE order for the battery out to the customer on 6/**/15 - [redacted] AND also gave the customer a refund of the $2.95 for the shipping.  As a courtesy customer may keep both batteries as the 1st shipment should arrive shortly and the 2nd will arrive wthin a week.  Customer can also feel free to return both for full refund to their account.  While we understand that we are not able to make everyone happy we indeed tried in this case. If you have any questions and/or comments regarding this case please feel free to contact our US Based Customer Relations Department at ###-###-#### Eastern/Standard.

To Whom This May Concern,
We regret the issues you are experiencing with the order placed with us.
After reviewing your complaint along with the notation history I do see that the package was shipped out via UPS Sure Post Tracking [redacted] and on 5/*/14...

there was an issue that says:
The post office was unable to deliver your UPS SurePost package as addressed.  Please contact the sender for assistance.
Along with an updated notation that says:
05/**/2014 - 8:59 A.M. - Your UPS SurePost package was transferred to the wrong post office. It is being corrected.
We sincerely apologize about this situation and will refund the account today and work with UPS/USPS to have the package returned to our warehouse.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and THANK G-D the matter has been resolved.
Sincerely,
**

I ordered a replacement battery for my smart phone on 7/**/16. The emailed receipt said it would arrive in 2-5 business days. On 7/**/16 I called them and was told it was on back order and wouldn't be available until 8/**/16. If I had known it was no immediately available I would not have ordered it. At no time did they tell me it was on back order.

Revdex.com:
We have received your request to cancel your order with us. We regret that you have chosen to cancel and do look forward to you returning to us in the future. If your account has been charged, the amount will be credited to the original method of...

payment immediately and could take up to 2-5 business days to show on your statement. If you have any further questions or need assistance in finding something suitable for your needs, please feel free to contact us at our toll free number at ###-###-####. Agents are standing by 24 hours a day, 7 days a week to assist you. Thank you for shopping with us and we look forward to seeing you soon. FactoryOutletStore.comOrder Processing TeamToll Free: ###-###-####
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me and the matter has not been resolved. I still need a Battery.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I will note that the final part of the refund (GPS mount for $58.95) was finally refunded SEVERAL DAYS AFTER the other charges were refunded...ie, not concurrently as suggested by FactoryOutletStore.
Sincerely,
[redacted]

To Whom This May Concern:Again, we sincerely regret that our customer was not happy with the replacement battery purchased with us.  We do see that our customer was previously refunded the full purchase price of the returned merchandise and understand they are awaiting their credit card statement to confirm.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,
We regret that you were not happy with the order made with us and sincerely apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation history .. we do show that our warehouse has researched the short shipment...

and found that the software was taped to the GPS Unit before shipping.  As a courtesy, we have shipping a replacement SD Card out to your Hartwell GA address.  An emailed with the UPS Tracking number for the replacement was sent to your hartcom.net email account today.
Please feel free to contact us directly if you have any additional comments and/or questions regarding this order at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Per desired settlement as well as speaking with our customer, as agreed, the check #[redacted] was previously mailed to [redacted] on 3/**/15.
Please allow sufficient time for the check to arrive.  If you have further questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The USPS tracking number clearly shows that the package was received by the factory Outlet Store. They have had this information for some time and only after being contacted by the Revdex.com have they responded. They fail to address the high probably that the package got mishandled in their own system.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I needed 2 Travel Pro suitcases.
Went to Factory Outlet store website.
I needed the 4 wheel spinner type case.
Selected what I thought was the appropriate case and on the order page there was a video on what I was going to purchase.
The video showed the case to be a spinner type with 4 wheels, so I placed my order 7/**/2015.
The cases were on back order, but as I did not need them immediately, this was not a problem.
The case were finally delivered 8/*/2015.
On inspection both cases only had 2 wheels.
After numerous phone calls and e mails and us saying that we wanted to return the cases and order cases that had 4 wheels, we were told that they would wave the restocking fee, but WOULD NOT refund the return shipping costs.
This was after talking with both the customer service reps, sending requested photos of the cases, filling in the appropriate return forms and finally talking to a manager on 8/**/2015 telling her that the video on the order page showed the case to have 4 wheels.
I believe this to be a case of false product description by Factory Outlet store.
I had another back pack case on order with them that was had also been back order for over 3 weeks that I canceled 8/**/2015.
Based on my customer experience with Factory Outlet my recommendation to any future possible customers wanting to use them would be to STAY WELL CLEAR.
You might save a couple of bucks, but because there customer service sucks and it takes so long getting issues resolved are the savings worthwhile???.
I do not think so

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us.  
After reviewing this complaint along with our notation history I do see that our customer purchased a Galaxy S4 (GALAXYS4-BLACK (i9500) in December 2013 and...

we have a 30Day Return period.  I see that the customer contacted us June 2014 to state that the unit was not working - at this point we were to refer the customer to the Manufacturer for assistance with the item .. as a courtesy we approved the return for an even exchange.
Once the item was received our technicians looked over the item and found that there was a software issue that we were not able to fix and we returned the entire item to the customer to send to the manufacturer for assistance - UPS tracking [redacted] - package was delivered 7/*/14 back to the customer.
Unfortunately, we are not able to process this exchange due to the issues found and highly suggest the customer contact the manufacturer directly for assistance with this matter.
If you have any questions and/or comments please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard
Customer Relations Department

To Whom This May Concern,
All items have been successfully returned and refunded - please allow 10 to 15 Business Days to receive refund.
If you would like to discuss this further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department
[redacted] Revdex.com PLEASE NOTE - THIS MESSAGE WILL REPEAT [redacted]

To Whom This May Concern,
We are sending out [redacted] to pick up the package from the customer.  We have tried to work with this customer and could not therefore we placed them into Collections for the return of our merchandise.
Once the item is returned this customer will be removed from any proceedings currently ongoing.
Customer Relations Department

Greetings [redacted],We regret that you were not happy with the purchase made with and do show that you placed the order via our online shopping cart on 8/**/15 and that we had no communication with you before the package delivery was refused.Your order was successfully...

refused/returned and refunded per our Return Policy (please review your Order Receipt as well as our Return Policy listed on the website where the purchase was made):RETURN POLICY VIA WEBSITE:"At FactoryOutletStore.com returns are easy. Brand New items may be returned or exchanged within 30 Days from date of purchase. Returns are subject to a 15% restocking fee plus the actual cost of shipping. This amount will be deducted from the amount of your refund."RETURN POLICY VIA ORDER RECEIPT:Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within 30 Days.Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc.On 9/**/15 we show that you contacted us after the package was returned and refunded stating you "refused the package on delivery as the order was placed in error".  Due to the circumstances your order was successfully refunded per our Return Policy.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We received the electrical cord on 8/**, 10 days after the company stated in their Revdex.com response that they shipped it, and nearly three weeks after I first called them about the problem. This issue has been resolved but I will not do business with the Factory Outlet Store again. I will never get back the time I spent dealing with this problem.
Our organization now has a policy to review a company's Revdex.com rating before placing orders with any company.
Sincerely,
[redacted]