FactoryOutletStore

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and see that this case is currently being disputed with the customer's credit card company.Unfortunately, we are not able to give a response at this time due to the ongoing...

dispute.If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,Thank you for your purchase with us at FactoryOutletStore.  We regret that our carrier of choice damaged the package and the investigation has taken longer than usual to complete.Upon reviewing your order we do show that the investigation is still...

ongoing and as a courtesy will refund the full purchase price of the damaged item today.Please contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### if you are not able to view your refund within the next 7 to 10 Business Days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  My credit card company refunded to me the $279.05 charge before the business had refunded them.  [redacted] has finally reimbursed my credit card company.For clarification, it was not the purchase that I was dissatisfied with; it was the horrible customer service.  This company failed to uphold their verbally expressed commitment to ship this item when promised.  They repeatedly failed to allow me to speak with a customer service supervisor (I had been told that this level of authority was required to resolve my complaint) and repeatedly failed to have the customer service supervisor return my call.The offer of a discount for future purchase is worthless to me, as I have no intent of ordering from this company or their sister companies again.  They have a Revdex.com rating of 'F' for a reason. I am wiser for this experience.I have invested a great deal of time to reach this resolution.  This resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret the inconvenience that this may have caused our customer.  We've went ahead and processed a full refund as a courtesy .. customer may keep the item.
If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.
Customer Relations Department

We apologize for the inconvenience that this situation may have caused you.  As one of the Premier Online Retailers our goal is to have as many happy customers as possible.  We pride ourselves in being able to fill over 98% of all orders we receive in a timely fashion and try our best to...

be on guard for fraud. 
After reading this complaint and looking into why your order was cancelled we do see that the order was being shipped to a different shipping address than the billing information you provided when placing your order via our online shopping cart.  Due to high fraud on specific SKU we require that our customers either place the shipping address as an alternative billing address or ship to the billing address.  I further see that the customer was asked to sign the Authorization Form that gives us permission to ship to another address different from the billing and proves that the customer is indeed the Card Holder. 
Customer refused on several occasions and therefore the order was cancelled and closed.
We would be more than happy to help in any way that we can with your purchase .. please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is semi-satisfactory to me and the matter has been semi-resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret the billing issues our customer experienced with this order and after researching the entire order contents I was able to see that this customer had a balance due on the order and it was rectified well past the shipment date - this is NOT our usual...

practice and will continue to look into this issue further.
Please review the proof of purchase as this is what I found:
Dispatch Date: 5/*/2013 9:10:37 AM
1ea - PRF-275-19 = $74.95
2ea - SAC00-11921 = $37.90
Charged on 5/*/13
Total = 112.85
Dispatch Date: 10/*/2013 4:07:39 PM
1ea - PDT00-13625 = $159.95 (Discounted $56.94 = $103.01)
Charged 10/*/13 = $32.06
Charged 3/**/14 = $70.95
Total Charged = $103.01
Unfortunately we are not able to exchange any item on this order as the customer is well outside of our 30Days Return Period (Order Date 5/*/13) and the item was returned to the customer using UPS Tracking #[redacted].  Customer has a 1year Manufacturer's Warranty on the item until 5/*/2014.
If you would like to discuss this any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
thank you
why didn't the company notify me of this??  
thank you for the assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of Friday, 8/*/2014 at 11:05 am, the cord has not arrived. If it had been shipped on Monday (as the company claims), it should have arrived yesterday if the company used UPS 3-day shipping.
I called the number provided in the company’s response and retold my story to two different people. I was put on hold for 8 minutes. When
the rep got back on the phone she said that she could not find a tracking number indicating that the item had been shipped. 
Based on this information I have little confidence that the cord was shipped on Monday, as the company stated. I have now spent two weeks trying to get this cord so we can use the equipment.
The issue remains unresolved.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Please access the first link:
 [redacted]
Toward the bottom under '[redacted] System Includes:'  is " 3 Line Caller ID card ([redacted] Built -in)
This is accurate. It refers to the factory installed card included with the unit.
Now the next link:
[redacted]
Near the top, see the package for $899.95. The wording is "[redacted] Caller ID Exp card" That refers to an EXPansion card. [The unit comes with the factory installed card for the first 3 lines. Expansion card is needed for lines 4, 5, and 6.] I purchased the package based on the description of what was included. Without the expansion card being included, I would have gotten a better deal locally. I did not discuss this because there wasn't a need to. I simply ordered the package, and expected to receive all that was described as being included. Btw, they stated the wording may be changed. Just in case, I have a copy of the original wording if they have changed it.  Thank you for your assistance.
?
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Ordered online from [redacted] an LG LGIP-400N battery. Photo on the website shows all the correct specifications 3.7V 1500mAh 5.6Wh. The battery received was an IP-400N - a knock-off - with specs of 3.7V 1150mAh 4.3Wh. When I called customer service to complain, they said the battery was compatible. But the specs are clearly different and what they showed was a photo of the correct battery on the website. So they substituted an inferior product from that shown. When I told them about the photo, the person continued to respond that it was compatible and that it was the only one they had. This company is a scam and no one should buy from them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] 
Thank you you for your prompt response. How will the money will be refunded?

The name of the business is Batteries Factory Outlet Store their address is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
ABSOLUTELY FASLSE I HAVE SENT OVER 20 EMAILS AND NO RESPONDS FROM THIS SCAMMERS AND CALLED AND SPOKEN TO THEIR [redacted] AND ALSO THE SAME . I DONT WANT THIS PIECE IF GARBAGE AND WONT PAY TO RETURN IT MY SELF THE JUNK BOX IS UNOPEN.
ONTOP OF IT I HAVE BEEN READING ONLINE WITH ALL THE COMPLAINTS JUST LIKE MINE THAT THIS SCAMMERS WANT A 15% RESTOCKING FEE??? A FEE FOR WHAT??? FOR SENDING A CANCEL ORDER DAYS AFTER IT WAS CANCELED???
SO SHOW ME HOW YOU HAVE TRIED TO WORK WITH ME SCAMMERS????????? SEND ME PROOF OF EMAILS ????? OR ANY OTHER CONTACT EFFORTS!
THEY SHOULD BE SHUT DOWN, I HAVE ALSO SENT A COMPLAINT TO THE FTC REGARDING THEIR PRACTICES AND WILL FILE COMPLAINTS ON ANY ONLINE WESITE I CAN ABOUT THIS SCAMMERS.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Per [redacted] Tracking, the item (ID# [redacted]) was returned to the business on 11/*/14. I have not received a refund at this time. The company only agreed to a partial refund for an item that should never have been shipped to me and has not agreed to refund me for the initial shipping costs. I am requesting that I be reimbursed for the full amount I was charged in total (remaining $157.03 --not the item price $109.95 as I have been told I would only be reimbursed for-- and the additional shipping cost of returning the first item which were $40.34).
The partial refund offer from this company for an order that could have been stopped prior to shipping is unacceptable. I require full reimbursement of costs for this order and resulting return costs.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us. After reviewing this complaint along with our notation history we do show that our customer placed the order via our online shopping cart on 8/**/15 (after 4pm Eastern) and the order...

was sent to our warehouse on 8/**/15 @ 9am.  Customer contacted us on 8/**/15 (Friday) @ 11:36am to get the tracking number and our Customer Care agent explained the order was already sent to the warehouse and we are awaiting tracking which would be emailed to the customer once available.  Customer contacted us again on Monday 8/**/15 for the tracking - stating she lives in a gated community and needs to know when to expect the package so she can leave the gate open for [redacted] - there was no mention of cancellation.Our warehouse packaged the item on 8/**/15 - [redacted] - [redacted] picked 1st scan was on 8/**/15 (Monday) and the package was successfully delivered on 8/**/15 (Thursday - 5 Business Days).  Customer contacted us on 8/**/15 to state that she was "not sure if she wanted to keep the item" and was given directions for the return.  On 8/**/15 customer contacted us to ask questions about our Return Policy & Procedures.  We have since received a Dispute from the customer's credit card company stating customer did not receive the merchandise.  To date we have not received the item(s) back as a return.We sincerely apologize about any inconvenience that this has caused our customer and will accept the package as a return with all the original packaging within 30Days of the delivery and the order will be refunded the full purchase price.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.US Customer Relations Department

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us .. after reviewing the complaint along with the notation history I do see that the customer placed the order via our online shopping cart with the incorrect Shipping Address. ...

Customer contacted us to get the package re-routed to the correct address and we contacted UPS to attempt to have the package rerouted.
This package ended up being Returned To Sender due to UPS not being able to reroute the package and we reshipped the merchandise to the customer using UPS Tracking [redacted].
We are here to help in any way that we can and hope that our customer is happy with the merchandise ordered.  If you would like to discuss this further please feel free to contact our Customer Relations Department at 646-367-6141 Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,
We are highly embarrassed and apologize for the long hold times when our customer attempted to reach us.  Unfortunately, we are not able to refund the order as it is well past our 30 Days Return Period.
We've shipped the missing handset...

lifter today via UPS and will email the tracking to the email on file within 24hrs.
If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard