FactoryOutletStore

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.
After reviewing this complaint along with our notation history we do not show that the item was returned nor do we see any...

form of communication with this customer until 5/**/16.  Our customer spoke with one of our Managers on 5/**/16 and their account was refunded the full purchase price as a courtesy.  We still have not received this item as a return.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

We sincerely apologize for the inconvenience that this may have caused you.  Per our Return Policy our customers must return the merchandise to us for inspection and consequent exchange due to what our customer may mistakenly deem flawed. 
Replacement shipping refund is a...

courtesy that we extend to our customers that are looking to have a possibly imperfect item exchanged with us. 
We regret that we could not keep your business with us and will watch for the return of the merchandise and will be refunded the full purchase price collected.
Looking forward to having you revisit us in the future .. if you have any questions and/or need any assistance please feel free to contact our Customer Relations
Department - Monday thru Friday - 9am to 4pm Eastern/Standard at [redacted].

To Whom This May Concern,We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the original.   We take care in showing that we are "An Independent Retailer Of Consumer Products" so...

that our customers would know we are not the Manufacturer themselves. Customer Service is very important to us and as a courtesy we will be refunding the remaining balance of $48.66 (Return Processing) to the customer's [redacted] card ending [redacted].  We do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase. If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] for any assistance needed

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us here at the FactoryOutletStore.com.
After reviewing this complaint along with our notation history we do show that the item was on BackOrder and has since been extended.  We've...

issued a refund to the customers [redacted] account using Transaction [redacted].  We sincerely apologize for the inconvenience that this may have caused .. the order is now closed and successfully refunded.Customer Relations Department

Revdex.com PLEASE REVIEW
NO FURTHER REFUND IS DUE AT THIS TIME.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
>Again we apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs.
It is not the product I ORDERED. Perhaps your SKU system is in error. The product sent to me was a black, small petzl backpack, not a 45L yellow one that was advertised on your site. 
I am not responsible for return shipping costs due to an error on your side. Please either send a prepaid UPS label, or agree to refund the shipping costs I will incur to send it back.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted],
Here is proof that they received my returned item; however, I have not received my correct phone they promised to send.
-------- Original Message --------
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]--

Aloha,David C[redacted]
General Manager
Cobblestone Inn and Suites Hotel
[redacted]
[redacted]
(P) ###-###-####
(F) ###-###-####(C) ###-###-####
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our warehouse shipped you the incorrect item .. we show that the initial package was shipped out on 4/**/14 thru DHL Global Mail tracking number [redacted] - this is the package that was incorrect.
As...

promised we reshipped the correct item on 5/*/14 without need of a return thru DHL Global Mail tracking number [redacted] - this package is currently with DHL and usually takes 7 to 10 business days to deliver - today - 5/**/14 - being the 6th business day. 
If you no longer wish to have this item please do NOT refuse the package but contact us once the item is received and we will make arrangements to have the item return and refunded.
If you would like to discuss this any further please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
 
A credit was finally posted to my bank this...

morning.
 
You can cancel the complaint.
 
Thank you for your help!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Here is the list of issues:
-Please find the attached zip file of the pictures that I
took from my 3 different phones when I tried to call the business.  
- After I ordered by phone within 20 minutes, I checked my
credit card and realized my card is charged $332.10 ,but wondered why I didn’t received
email  , I called the business and
followed up the status , I found out they put in the wrong Email address([redacted]) my email is in yahoo domain
,so I asked for a correction ( I am wondering AOL and Yahoo absolutely are not
close in pronunciation ) .
- As soon as I received the email, I realized the part is
wrong then I called the business .you can see the list of phone calls on
attachment pictures.
- The Business mentioned the shipping is certified and need
the signature. Today the UPS left the item behind the door and left. My wife
ran for door to get him but the post man left. She found out only one box is at
the door .So the shipping package was not certified and didn’t require the signature.
-depends on the item description on the business website and
I also double checked during the phone call that this purchase must include two
packages(rack package and pads package) .I received only one box . I don’t want
to open the box to confirm this, but the length of the box is the same size of the
rack ,So I am guessing the pads package is not included which will make the delivery
box bigger than rack box. This is just a guess that depends on my simple
calculation.
-I ordered the rack for this weekend (they already messed up
my plan).I am going to order from another place that I can trust.
-I absolutely don’t need any future hassle with this business.
So here is the simple solution:
They do send return shipment label ASAP, I will ship it back
and refund my money at the same time (the same quick process that they charged
my credit card and ship the package which they have not been able to make a
correction on the order).
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We understand that there may be a language barrier currently.  We spoke with your Card Company and have explained the issue resulting with this order.  
Unfortunately, we are not able to take the item back as it will be unsanitary.  As a courtesy, a refund will be issued to your card by your Card Company for the cost of the item without the need to return.  This order is now considered closed and fully refunded.
Customer Relations Department

To Whom This May Concern,
After reviewing this complaint along with our notation history we show that this is a case of buyers remorse.  
Customer contacted us on 3/** and stated that he found the item "cheaper elsewhere" and...

wanted to return the item for a full refund.  We explained to our customer that they would have to return the item on their own as there was nothing wrong with the unit.  Customer contacted us again on 3/** to state that they tried the Epilator (shaver) and it was too slow for them .. they wished to return for full refund.  Customer was given directions on how to return the item for inspection and/consequent refund as there was nothing wrong with the unit.  As a courtesy we told our customer we would refund the full purchase price of the time once successfully returned and inspected.
We pride ourselves in excellent Customer Service and will refund the full purchase price of the item once successfully return.  If you would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
I did not get any response from [redacted] about my order on their sight. Usally you get a conformation for your order. And I did not get any.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer is not happy with the order here at the FactoryOutletStore.com and sincerely apologize for any inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the accessories were...

successfully delivered 8/4.  We do show there was an issue with the mattress delivery.  Our delivery agent was not able to set up the model, considering the frame to be wrong side .. we have since spoken to our agent and rectified the situation.We are committed to providing Excellent Customer Service and will contact our customer directly to complete this transaction or cancel per their wishes.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

To Whom This May Concern,
We sincerely regret that you are not happy with the purchase made with us and apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation history we do show that our customer...

contacted us directly to alert us of the issues on 1/**/16.  Please allow us sufficient time to fix the situation at hand as we show that this issue was raised within the last 48 Hours and is currently being worked upon.  While we appreciate our customer's urgency, we do show that a "PickUp Label" is already being generated for use by our customer to return the item.  
Again, we sincerely apologize that our customer received an item that they did not intend on purchasing and do show our efforts are currently rectifying this troubling issue.  We will also review the issue as the cause of this complaint to ensure future customer satisfaction.
If you would like to discuss this case directly with us please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We do show that the item was successfully returned and the full purchase price of the order refunded back to the [redacted] card ending [redacted].  Please contact your card company to inquire when this refund will be visible in your account.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I did sign the authorization form 3X! I was never told to use the shipping address as an alternative billing address. You have not read my complaint carefully. You did not cancel the order, I did. At this point, I give up because clearly this company does not want to listen to it's customers, it is more intent on defending itself. I now understand why when I search online for reviews, this company receives a disportionate number of complaints.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.   If, after returning the product and not receiving a FULL refund, I will open a separate issue.Thank you very much for your assistance in this matter.  I was happy to see such a speedy resolution.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.  We do show that we shipped exactly what was on the customer's invoice while we understand that the customer's complaint.As a courtesy we will refund the full purchase price of the...

item within 24 to 48hours.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard