FactoryOutletStore

[redacted],
We choose not to argue with our customers but instead find a middle ground that will allow for our customer's satisfaction.  Please confirm that you have spoken with your [redacted] Customer Service regarding the refund(s) made by us here at the FactoryOutletStore.com.  You were previously refunded the total amount collected - $197.90. 
While we understand your frustration and again sincerely regret this situation .. we do show that the full amount collected has been successfully refunded - $197.90.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern:Thank you for ordering with us here at the FactoryOutletStore.  We apologize for the inconvenience that this has caused you as we do not process return fees on returned merchandise that are defective.  All other returns are subjected to return processing...

charges per our Return Policy listed ont he website where the order was placed.We sincerely regret that the item you received was not acceptable and will make arrangements for the safe return of the item today.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience and we will be more than happy to assist you.

To Whom This May Concern,
FactoryOutletStore is not liable in any way for returned packages that were lost or damaged during shipment.   Once the package location has been verified the order will be refunded or the customer will be called and alerted so that they can start the claim process with the Shipping provider
If you would like to discuss this issue any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to
4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,Again we sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. our phone number is listed on the top of every page on our website incase our customers have any questions about any of the items we carry.  Customer may return any item for any reason within the first 30Days of receipt and we understand that the customer chooses to retain the item.  As a courtesy we would like to extend a 10% discount on any future item customer would like to purchase.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this issue is closed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  I received credit of $200 to my credit card on 9/**/2015.  The matter is now resolved to my satisfaction.  I will never use this company again!
Sincerely,
[redacted]

To Whom This May Concern;
We regret that issues you are experiencing with the Returned Item.
We will research the issue immediately and have your item shipped to you today.
If you have any questions please feel free to contact our Customer Relations...

Department at ###-###-#### - Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 1. This business is correct. I did send them a copy of the back of my credit card and other materials they asked for. AFTER that, they informed me by writing in an email (which I still have) that because my addresses still do not match up; that they will NOT process this order. I then called to verify, and a customer service representative said the order was cancelled and there is nothing he can do about it. I then followed up by multiple emails to confirm that went unanswered. Because I had nothing else to go on other then an email and a customer service rep acknowledging this order was cancelled; I then ordered from elsewhere. I got that order from elsewhere and 5 days later received a package from this company. Why? If I have documentation that they would not process my order, then I did everything in my power to make sure that was correct. Then now, they want me to pay for their mistake?
2. Over the next months I tried to resolve this issue personally. I called and emailed hundreds of times (no lies). People on the phone acknowledged that it was their mistake and that I should not have to pay for anything. On separate occasions I was told I would not be charged for (1) shipping, (2) their re-stocking, etc.
3. The sad part is I was ordering walkie talkies for the non-profit I direct for youth in the [redacted] wilderness. Bottom line, this company is stealing money and my time from my organization. they know it, knew it (the hundreds of emails I sent) but decided to find humor in it as I called many, many times, and emailed more; and they NEVER responded. This company knew their mistake, acknowledged it on the few times I actually spent 30-60 minutes waiting on their phone system, then made up stories. Get this one for example; I returned the merchandise as they asked (yup..I had to pay for it). They didn't credit me as they said I would. A month later I called to see why. They said they did not have it. I then contacted the [redacted] and tracked the item. It said that this company had it. When I faxed them documentation proving they have the merchandise, they scrambled then said "well sorry, we cannot refund you until someone in our warehouse signs for it". I was like "what? this is merchandise is in your possession and has been for weeks, and your not refunding me because of some internal issue?" The woman then hung up.
4. I can go on and on, and will in court if I must. But the proof is in the pudding: read any reviews online about this company; they are all negative. They have internal systems that are messed-up; they find pleasure in taking advantage of the customer based on their own internal rules. If this company had any heart and conscious they would at least try to deal with this personally and return calls and emails. I have the documentation from them that shows they will not process this order. They sent me this. I did not create this in my imagination. Do to this documentation everything else occurred; yet they wont own it. This company represents the fleecing of America.
5. The fact that my credit card company (in their words) "favored with them" plays no factor. they also gave the credit card company different and false information. I can re-open that case also if they like? Or why not do the humane thing, take my call, return my call, speak English and look at what you sent to me that shows why I thought this entire transaction was cancelled. Maybe your company can learn from this and make things better for others and all. that's what the good companies do...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Your initial sales attempt did not state anything about such company charges. Your are ripping me off and I want satisfaction.[redacted]   
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us. After reviewing this complaint along with our notation history - we do show that the customer purchased TomTom GO[redacted] Factory Serviced / Newly Overhauled...

model.  Newly Overhauled: A product can be designated as newly overhauled for several reasons, including: It was returned: People might return a product for many different reasons. Sometimes they simply don’t understand how to use it. Other times it’s because they received a product as a duplicate gift. Such returns may not be sold as "new" and must be sold as newly overhauled. It required repair: Some products require repair of initial defects. Rest assured we only sell fully-repaired products that operate as new. When a product has been returned, it is fully examined by trained technicians. They evaluate every detail to be sure it meets all performance specifications. If they determine that the product can be refurbished, it is reconditioned or repaired to factory specifications, then cleaned and tested. Only then is it packaged and presented here for purchase. Note: Some products may have minor cosmetic blemishes and/or may not include small accessories such as belt clips, wall brackets, carry cases, manuals, etc.   On 5/*/15 customer contact our Customer Relations Department to state that they didnt receive the accessories that usually come with a BRAND NEW item and the Customer Rep suggested that the customer return the item for an exchange of the SAME ITEM to gain the accessories.  THERE WAS NO MENTION OF USB CONNECTIVITY.  Once the item was returned we successfully exchanged for the another item on 5/**/15.  We have not heard back from this customer since.We now understand that the customer intended to get a unit that would work with USB.  Customer may return the item per our Return Policy and as a courtesy we will refund the full purchase price within 2 to 5 Business Days of the return.If you have any additional questions and/or comment please feel free to contact our US Based Customer Relations Deparment at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On October **, 2014, I called the company back after being told on 10/**/14 that there was no supervisor on duty. I spoke with [redacted] who listened to my explanation and assured me that I would be credited THE FULL PURCHASE price. When I asked [redacted] for his operator # or his last name, he told me that he was the "Only [redacted] that worked for the company." I explained to him that the restocking fee was a lot of money for my family and I and he stated that my account would be credited upon reciept of the returned product. I thanked him and believed that this was what was going to be done. I believe that their phone calls may be recorded and I would ask if they are, that the call be reviewed. I have already sent the product back to the company. I just want them to honor what I was told on the telephone.
[redacted]
?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us.  We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the item ordered was a replacement - replacement for the...

original.   We take care in showing that we are "An Independent Retailer Of Consumer Products" so that our customers would know we are not the Manufacturer themselves. We will watch for the return of the merchandise and upon inspection will refund the full purchase price of the return.If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.US Customer Relations Department###-###-####

Thank you for your purchase with us at FactoryOutletStore.  We regret that our carrier of choice damaged the package.Upon reviewing your order we do see that this order was previously refunded the full purchase price.Please contact our Customer Relations Department - Monday thru...

Friday - 9am until 4pm Eastern/Standard at ###-###-#### as soon as possible so that we maybe able to rectify the situation.

To Whom This May Concern,
We show that the return is on its way back to us currently:
Scheduled Delivery: Monday, 11/09/2015, By End of Day
Once the item has been successfully returned and inspected we will be able to issue a refund to our customer's [redacted] used in the purchase as previously agreed on 10/29/15.  
We sincerely apologize about this issue and show that we have previously taken action to solve this situation as soon as possible.  If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department
 
[redacted]WE ARE RESPONDING TO THIS COMPLAINT TO BE COMPLAINT .. PLEASE NOT THAT THIS WILL REMAIN OPEN UNTIL REFUNDED .. THIS MESSAGE WILL REPEAT IF IT COMES BACK BEFORE THAT TIME[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The tracking number is from July so the [redacted] no longer keeps it.  When I disputed your charges with my [redacted] representative at the time of the incident they were able to confirm through the [redacted] that I returned the package on July *.  Please don't try to make as issue of that since that is clearly not the subject at hand.  I have the receipt from [redacted] and I'm sure with little effort they could confirm what I am telling you.  NOW, the real subject here is your refusal to honor your return policy!  I purchased this item through you so it is without doubt YOUR resposibility to accept the damaged item for a refund and YOU can take it up with the manufacaturer.  That is NOT MY RESPONSIBILITY but yours.  I'm asking you to do the right thing and give me my refund.  I will gladly sent you back the defective item that you took $460.00 for as it has never been any use to me.  Thank you for taking my money.  I worked very hard for it.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.
After reviewing this complaint along with our notation history we do show there was a miscommunication regarding the return of the item....

 Our customer indeed purchased an Out of Box item and therefore would not be able to return the item with the Manufacturer's Box.  We have updated our Support Team regarding this issue.  We have refunded our customer the full purchase price of the item and again sincerely apologize.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
At this time, I have not been contacted by FactoryOutletStore.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]