FactoryOutletStore

Reimbursed the money they tried to keep. Thanks Revdex.com  for your help in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you very much for stepping in.  I am waiting for additional refund back to my credit card from the business.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that situation that has occurred with your purchase here with us at the FactoryOutletStore.com.
After reviewing the complaint along with the notation history I do see that the customer attempted to return the item without the original...

package .. per our Return Policy that is listed on our website also on the customer's proof of purchase our customers must return the packaging in order to return the merchandise. 
On the top of our website also on the customer's proof of purchase we state that we are:  "An Independent Retailer of Consumer Products".  We regret that our customer did not notice this statement.
We have spoken to our distributor of the item and will accept the item back as a return - please review our Return directions that was emailed to you today and return the package - please ensure you retain the tracking for the return and only use FedEx or UPS to return the package.
Once the package is received and inspected the purchase will be refunded and we will waive the "No Box" fee .. which also is notated on our website.
If you have any questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Credit was issued previously - 4/**/16 [redacted] - customer should contact their bank directly.

To Whom This May Concern:
We sincerely
apologize for the inconvenience that this may have caused you.  We
are here to help you in any way possible
but we do see that you have not contacted us since placing the order to
alert
us of any issues with the item. After reviewing the delivery I do see
that your local Post Office was having issues delivering the package to
you and after 3 attempts returned the merchandise to us and your order
was refunded the full purchase price.
Please
contact your card issuing bank to find out exactly when this amount will be
placed back into your account.
If
you have any questions please feel free to contact our Customer Relations
Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-####.

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us and sincerely regret the inconvenience that this caused.  
After reviewing this complaint along with our notation history we do show that our customer...

purchased a refurbished item with us and our stock has depleted - we are no longer able to source this item.   We contacted our customer to alert them of the issue and offered him the option of purchasing the Brand New unit of the same model along with a $10 courtesy discount  .. the Brand New unit is $50 more than the Refurbished unit our customer purchased ($40 more with our internal courtesy discount), our customer declined this option.  We have since refunded the full purchase price of the order back to our customer and have successfully closed this order.  The courtesy offer still remains should our customer choose to accept.
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern:
We sincerely
apologize for the inconvenience that this may have caused you.  We are here to help you in any way possible
but we do see that you have not contacted us since placing the order to alert
us of any issues with the item. After...

reviewing the delivery I do see that your local Post Office was having issues delivering the package to you and after 3 attempts returned the merchandise to us and your order was refunded the full purchase price.
Please
contact your card issuing bank to find out exactly when this amount will be
placed back into your account.
If
you have any questions please feel free to contact our Customer Relations
Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us.
After reviewing the complaint made by the customer along with the notation history I do see that we have been in constant conversation with this customer regarding the...

delivery of the merchandise as late as today.  The item was on temporary back order and should be delivered to the customer by Saturday 2/**/13.  Customer requested a $50.00 discount on the merchandise due to the delivery date being changed and was given that discount as a courtesy.
If you would like to discuss this further please feel free to contact our Customer Relations Department Monday thru Friday 9am to 4pm [redacted]

Bought a rather expensive refurbished phone system. They provided the wrong phone cords (Should have been RJ22 instead of RJ11 jacks). Customer service was polite but had no clue about customer service....They refused to correct their error. Here were their options:
1. I buy correct ones from their website ($40 + shipping!)
2. Return the entire order for replacement - I pay for shipping on rather large box!
3. Tried to have me call phones manufacturer (Polycom), as if they would handle their error.
Stay away from these guys.

Revdex.com:
At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.
The company refunded an additional $10.00, back into my account.  They did not call me to advise they had done this, but I...

noticed the refund
when I received my next bank statement.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Customer has already given the package to UPS and it is on its way back to us:
Scheduled Delivery Updated To:
Monday, 02/**/2014, By End of Day

Ordered luggage and the website said it was instock. I needed it in a rush so I paid for 2 day shipping. Site stated that it would arrive at my houe on Ja[redacted]. I called on Jan [redacted] and a rep name "rick" siad it was back ordered and sent out on the [redacted]. I stated that the website did not state that and I want my money back for the two day shipping. Said he would have a manager call me back I said no let em talk to him now. Rick claimed there were too many calls in que to the manager (now I know why) and he was unable to put me on hold and that I would have to wait for a call back. Customer service is the worst. Do not buy from this site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Thank you for your purchase with us here at the FactoryOutletStore.com.
We sincerely apologize for the inconvenience that this may have caused you. We fill orders by SKU received and our records show that we filled the correct SKU
on your order.
Again we...

apologize if this was not the item that you needed and would love to help identify the SKU that would suit your needs.   For a refund you would have to return the merchandise to us for inspection and consequent refund to your account .. we would be more than happy to provide a full refund as a courtesy once the item is returned per our Return Policy.
If you have any questions please feel free to contact our Customer Relations Department - Monday thru Friday - between the hours of 9am and 4pm
Eastern/Standard at ###-###-#### so that one of our Customer Care Agents can assist you further.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been                                           Here]
 
 
 I had canceled the order a week and a half before ( after waiting almost two weeks ). They sent the package without my consent and first charged me 20% restocking fee along with me having to pay $11.15 to send back the package that I did not open,order or give them at that time permission to run my card.This is a tricky move for a company to use, I hope this helps other buyers from the same experience . I was not unhappy with product, I canceled the product and other shoppers pay action to this or you will lose a lot of money unless you go to the extremes that I had .
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
They did NOT refund the full purchase price as they stated.  My refund was partial....$60.35 short...and that was after I paid $20 to return it to them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]  *

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I FIND NO RESPONSE FROM THE BUSINESS REGARDING MY COMPLAINT.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com: I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit card. I wishfor this case to remain open until that time.Revdex.com: I will accepttheir offer, but only agree to close this case after I have received a completerefund for my purchase and it has been applied back to my credit card. I wishfor this case to remain open until that time.Revdex.com: I will accept their offer, but only agree to close this case after, but not before I have received a complete refund for my purchase and it has been applied back to my credit card. I wish for this case to remain open until that time.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me and the matter will be resolved after my refund has beengiven and posted to my credit card.Sincerely, [redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that thisresolution is satisfactory to me and the matter has not been resolved until refund has beengiven.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I received the credit for the restocking fee, but did not receive a credit for the cost of returning the defective item.  The amount of the return postage was $10.29.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]