FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The pen they sent does not work with my computer at all.  (Picture is attached).  I have a video showing that it does not work as well (but could not upload it).  
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Thank you.
Sincerely,
[redacted]

To Whom This May Concern,
Customer is currently being investigated due to a FRAUD PURCHASE and due to the sensitivity of the issue must contact us directly at ###-###-#### Monday thru Friday 9am to 5pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and will email over a Return Label immediately for the return of the merchandise.
Once the item is returned and inspected, customer will receive a full refund.
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[redacted]

To Whom This May Concern:
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation history we do show that the item was shipped to our...

warehouse without prior notice.  Items damaged in transit are inspected at the "Delivery/ShipTo" location upon express notice from the receiver (our customer) by the carrier whom delivered the package.  Our customer not only did not advance us notice of an issue with the package upon delivery, also did not alert us to the return .. per our Return Policy, our customer returned the item to the incorrect warehouse after the 30Days Return Period and was the cause for the refusal .. again, due to no advanced notice:NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchanges. FactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below.             
We do not stock these at the warehouse customer returned the item nor do we ship that item from that warehouse.  We are aware of this issue and have been working with our Vendor to offer our customer a replacement and proper Return Procedure.  We understand this is a lengthy process and ask that our customer be patient with us while we arrive at a viable solution. Our Customer Care Manager will follow up with our customer as soon as possible.
If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the order placed with us.we show that our customer ordered on 8/**/15 (Please Review Proof Of Purchase):[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]We explained to our customer that the item was listed as September Delivery and we are now in the beginning of September .. all orders will roll out in the order that it was received.  Customer contacted us again on 9/*/15 and was not happy that the item did not ship out yet and requested to cancel the order.  We agreed and have cancelled and the order was successfully cancelled today 9/*/15.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.US Based Customer Relations Department###-###-####[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation history we do show that customer placed the order via our...

online shopping cart 9/**.  The item was listed as - 2 Week Delivery Time / Reconditioned.  This was also stated on the customer's Proof of Purchase.  On 10/* customer contacted us to inquire about the order and we explained the 2 Week Delivery Time.  Customer stated that she did not mean to purchase a "Reconditioned" item and would prefer a Brand New Unit.  As a courtesy we offered a $10 Discount on the new item and customer was happy.On 11/** our customer contacted us to state that she returned the item and wanted to inquire about the refund of the package.  At this time the item was under exchange processing.  We understand that customer preferred a refund and apologize for this warehouse error.   Currently the package is enroute back to our warehouse and once the package has been successfully returned we will be more than happy to refund the full purchase price of the item.  
If you have any additional questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not recieved any response from the retailer. 
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding FactoryOutletStore.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

We apologize for shipping the wrong item to you and acknowledge the mistake. We will be shipping out your replacement order per your exact specifications as soon as possible. We will continue to honor the pricing, and as a courtesy we ask you keep the Lenovo 4X80F22110 & Lenovo LEN-4X80H34887 for the inconvenience.  We have scheduled a [redacted] pick up to retrieve the incorrect laptop. Once all items are successfully returned and inspected we will process your exchange. 
We sincerely apologize about this issue and have contacted the Manufacturer directly regarding this issue for our records and have update our advertising as needed. It was a pleasure assisting you and resolving your claim. If you have any further questions feel free to contact us directly ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Thank you for your feedback and again, we apologize for the error.

To Whom This May Concern,
We sincerely regret that our customer was not happy with the purchase made with us.  After reviewing this complaint along with our notation history we do show that our customer purchase Refurbished items via our online shopping cart and was shipped exactly...

what was ordered.We further show that our customer contacted us on 10/** stating that they were not happy with the way the items looked citing cosmetic issues with the units.  Customer wanted another shipment of 5 units shipped out that day - our agent explained our Exchange Policy to the customer.  Customer must return the merchandise for inspection and consequent exchange - customer was not happy.  Customer requested expedited shipment of brand new units at no cost and was using profanity and was abusive to our agent.
As a courtesy we were able to issue our customer a Return Label to return the unwanted merchandise and the items are currently on the way to our warehouse.  Customer requested Brand New units for the exchange and refuses to pay for the Brand New Units.  Once the items are received and inspected a Manager will contact our customer.
If you have any questions or would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  The total amount, minus re-stocking fee, has all been refunded.
Sincerely,
[redacted]

To Whom This May Concern,
We are sending out [redacted] to pick up the package from the customer.  We have tried to work with this customer and could not therefore we placed them into Collections for the return of our merchandise.
Once the item is returned this customer will be...

removed from any proceedings currently ongoing.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I finally received payment of $8.95 from FactoryOutletStore.com although I had to fight every inch of the way Buyer Beware with this concern. Thank you Revdex.com for your assistance in this matter and this company should be on your no fly list
Sincerely,
[redacted]

To Whom This May Concern:We have copied the exchange policy from our website. There is NO extra charge for the new mattress if customer stays with the same price on the new mattress.  The charge will only occur if the customer upgrades to a more expensive mattress.  The processing...

fees and delivery fees are separate as stated on our Policies & ProceduresAs a courtesy we shipped the customer a Mattress Topper valued at $229.00 because she wanted a softer surface.  That item was successfully delivered by [redacted] on 3/**/15.We here at the FactoryOutletstore strive ourselves on superior customer service and have tried to help this customer as much as possible. If you would like to discuss this further or have any questions and/or comments .. please feel free to contact us at ###-###-#### Monday thru Friday - 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.  After reviewing this complaint along with our notation history we show that our customer purchased Zero Water ZR-230 (12-Pack) Portable Replacement Filters via our online shopping...

cart and was shipped successfully.  These are replacements of the original item.Our customer contacted us on 9/*/15 to state that we sent him the incorrect item and was given directions to return for inspection and consequent refund/exchange.Customer received exactly what was ordered as he again contacted us on 9/*/15 to state that he would like to exchange the return with another item completely - the 24pk of the ZR034 Replacement Filters.  Customer was emailed directions to return the merchandise but did not have a printer .. he wanted the information mailed.  Our agent explained to our customer that the return directions were listed on the website where customer placed the order and he did not need a printer but could transfer pertinent information on any piece of paper to be included in the box and we would accept the return for exchange.We do show that our customer has since successfully returned the merchandise and as our customer ordered the incorrect item via our shopping cart he was refunded per our Return Policy.  As a courtesy we will refund the full purchase price of the return today.  If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We sincerely regret that our customer is not happy with the purchase made with us and after reviewing the complaint along with our notation history we do show that the "banner" was removed from our website before 1/**/2015.  We strive for 100% Customer...

Service Satisfaction and would be more than happy to give our customer a discount on the merchandise purchased as we are not able to revive a Manufacturer's Coupon.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

I have made a purchase for a wireless headset as a gift. The item on the website said it is in STOCK, I get a confirmation email after the purchase and states that it is back ordered. I do not understand that how there website can say it is in stock but back ordered? This is false advertising, the refund button on the website does not work. I went through PayPal for the purchase and started the process on there end. This website was endorsed by [redacted], I do not understand how [redacted] could do business with such a shady website.