FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although FactoryOutletStores still do not offer to pay for return shipping I find that this resolution is satisfactory to me and the matter has been resolved.
Thank you so much for your help and service. If only the company had taken upon themselves to actually respond in this fashion on my initial contacts to them much aggravation on both sides could have been avoided. Amazing what can be achieved when people actually communicate!
Sincerely,
[redacted]

To Whom This May Concern;
We regret that our customer was not happy with the order placed with us here at the [redacted] and sincerely apologize about the inconvenience that this has caused.
Unfortunately, the item purchased went on a Temporary Backorder beyond our control...

and regret that the item is not available.  The Backorder on the item has since been extended – regrettably we explained the situation to our customer on 1/**/16.  Our records show that our customer opted to keep the order with us in anticipation for our replacement stock.  Again, we sincerely regret this situation and will express process our customer's order as soon as the item is available.
If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I do not want any contact with them. I called several times and was put on very long holds. They told me they would call yesterday 8/** and never did . I dont trust that once Revdex.com is not in the picture , they will waffle around the issue again. Will only accept my credit card refunded $299.00 and when that is done , they can pick up mattress. 
They had plenty of time to call me , answer my calls . Even answer emails . They d onot. One of their email addresses is not even working. 
 
 August **, 2014
I want  this resolved so others are aware of this co.
[redacted] called me yesterday and was nasty. I don't want any further phone calls from them. They only want to upgrade the mattress not give me my money back. An upgrade is not a resolution because none of their mattresses are serta so it would not change anything. I need a refund to buy a real serta mattress like all the mattresses are in this house.
Thank you
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May ConcernWe regret that our customer is not happy with the order placed with us via our online shopping cart.We do show that our Return Policy is stated on the website and also on the customer's receipt reviewing:Returns for Exchange (15 day exchange period...

with no restocking fee) – The following conditions must be met in order to have an approved RMA for Exchange. 1) The phone must be returned back with all original manufacturers packaging including all inner packaging that is custom to each phone. 2) Manufacturers packaging must be intact and not be crushed, ripped or defaced by tape, writing on the outside or inside packaging, etc. 3) All phone accessories that were part of the original contents included with the phone (battery, headphones, charger, USB cables, etc.) must be included with the returned phone 4) Phone and included accessories must not be damaged due to misuse, abuse or neglect (ie, water damage, dents, cracks, scratches, etc.) 5) Barcodes and serial numbers are to be intact and not scratched, scuffed or removed on the outside packaging and device On our website we further state:Manufacturer Warranty & Warranty Repair The manufacturer warranty time period for your device and all unlocked cell phones sold by FactoryOutletStore.com are clearly stated on each item’s product description page. Please ensure that you have carefully read the warranty time period for your device. Warranty periods and device origins vary dependent on the country of origin where your device was manufactured. Warranty may not be covered domestically or directly by the manufacturer based on country of origin. FactoryOutletStore will assist in routing you in the right direction to a certified US warranty repair center. Again, all brand new factory unlocked cell phone warranties differ depending on the phone model and/or country where the phone was manufactured. Manufacturer Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of phone unit in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by manufacturer (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by manufacturer (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the phone unit. If a phone purchased from FactoryOutletStore.com is still under warranty and in need of warranty repair due to mechanical faults or failures that were not caused by the device owner, please contact us at ###-###-####. Our trained professionals will gather all the information required to assess your warranty repair request. Please prepare in advance and be ready to provide your phone model, IMEI number, Serial Number and a brief explanation of the problems you are encountering. If approved, a representative may then provide you with instructions on contacting the warranty repair center directly for further assessment of the repair service required of your defective item. In most cases, you will be instructed to send the item directly back to the service facility, not to FactoryOutletStore. For all warranty repairs, the service center will provide you with a unique RMA and shipping address. Customer is responsible for all shipping costs. Please be sure to provide your FactoryOutletStore.com sales receipt or proof of sale showing original date of purchase when sending to the authorized warranty repair center. If it is determined by the repair center that the item is not covered under the warranty (such as water damage) an "out of warranty" price quote will be provided by the repair center. You will have the option to proceed with paying the fees for those repairs or have unit shipped back to you as it was received. Lastly, when shipping package to the warranty repair center, ONLY the unit will be accepted. NO Boxes and/or accessories such as battery, battery door, chargers, headsets, etc. If the device is sent with these items, the warranty repair center does not assume responsibility. It is also recommended that you backup your device as data recover is not part of the repair process. as well as What warranty comes with International Model phones? Unless otherwise specified, International Model phones will not come with a warranty from the manufacturer that can be serviced in the United States. International Models can only be serviced in the phones country of original from Samsung factory. In order to best protect yourself, we recommend purchasing a warranty at the time of purchase, which can be selected during the checkout process.Unfortunately, non of the warranties offered on the Cell Phones cover water damaged units and is listed on our website where Customer placed the order.If you would like to discuss this case any further please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have no idea what they are trying to say.  I returned the razor to where I was told to and it was delivered to that address.  If they are not Braun, then they are misrepresenting themselves. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[I want the 15% fee waiver in writing as the person I spoke to mentioned he would do.  He sent a form for me to check that says a 15% fee would occur.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
 %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I won't pay to restocking fee being asked for a return, so I will be keeping the product. As a customer, I feel the product was misrepresented. I ordered what I believed was the original product. In the webpage, it was advertised as a replacement filter, with a picture of the original GE filter. To me, replacement does not mean imitation. If the webpage would have had a picture of the product I received, or a disclosure that the product sold was a completely different brand than the one advertised,  I would not have ordered it. I was not made aware of this through my purchasing experience on the site. 
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer is not happy with the purchase made with us.
Per our website as well as the customer's proof of purchase we show that the item is a Replacement Battery For:  X284G.  Customer may return the item for refund...

and as a courtesy we will refund the full purchase price of the item.  Furthermore, we have not received any calls and/or emails from this customer regarding any problems with the order/item.
If you would like to discuss this further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,
We sincerely apologize for the inconvenience that this caused you.
After reviewing this complaint along with the notation history we do not show that USPS has successfully delivered the merchandise to our Returns Warehouse. Unfortunately, we...

are not able to refund for merchandise that is not in our possession. 
Without the tracking number we are not able to help the customer work with USPS to locate the package.
If you would like to discuss this any further please feel to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 5pm Eastern

To Whom This May Concern,
We regret the issues our customer is experiencing with this item.
Due to the customer removing the Serial Number and UPC Code our warehouse took longer than usual to process the return as they were looking for a way to accept the item back and...

not return it to the customer as we previously mentioned to him.
As of today - 4/**/14 - [redacted]'s order was refunded the purchase price and the order was closed.
If you have any questions and/or comments please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
[redacted]

To Whom This May Concern,
We regret that you were having issues with your return and do see the tracking progress with delivery status.  Unfortunately, we do not show that the item was returned by USPS as of yet and will contact them to start a Missing Package Investigation.
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Once the package is located we will issue a refund on the account.  If we are not able to find the package then you will have to contact USPS to start a Claim for Lost Package.
Hope this helps.  If you would like to discuss this issue any further please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern
Thank you for your purchase here with us at the FactoryOutletstore.com
Unfortunately that particular item was on a Temporary Backorder – we apologize for the inconvenience as the item was not available. The Backorder for the item
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has since been extended by our vendor and we regret that we were not able to fill your order for that particular item.  You were not charged .. the authorization was voided successfully the same day the order was cancelled 8/**/14.
If you would like to purchase a different item please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am to 5pm Eastern/Standard at ###-###-#### and we will be more than happy to further assist you with your purchase and delivery time frame.

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and have spoken to them directly and will continue to work directly with our customer.Customer Relations Department.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your assistance in resolving this matter.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I accept that I was charged 149.95 for the item in question, but I did NOT order the item in question, I ordered a less expensive item.  I was instructed to mail back one of the expansion handsets for credit.  I returned one expansion handset and am requesting refund of $30 for the returned portion OR return to me of the handset that I mailed back to them. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.
As a courtesy we will refund the full purchase price of the item - customer can discard of the item.
If you have...

any further questions and/or comments please feel free to contact our Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

To Whom This May Concern,
We regret that you were not happy with the purchase made with us here at the [redacted] and sincerely apologize for the inconvenience that this has caused.
After reviewing this complaint along with our notation...

history we do show that we have successfully received the [redacted] for refund and we show that our customer was previously refunded the full purchase price for the item along with the corresponding 3yr warranty.  Customer was not refunded for the Mounting Kit @58.95 as we show that this item was not returned.  As a courtesy we will refund the Mounting Kit and the customer may keep the item.
If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We regret that you were not happy with the purchase made with us.  After reviewing this complaint along with our notation history we do show that this customer refused delivery of the package and the order is indeed ready to be refunded.  We will follow up...

with the customer regarding any questions we may have regarding this complaint. As a courtesy we would like to extend a 10% Discount on your future order with us.  Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any additional questions and/or concerns.Customer Relations Department