FactoryOutletStore

I ordered a product that retails for more than $600. I paid for expedited shipping. Today when I called to get an update on the order, I was told that my product was back ordered and it would MAYBE be shipped out by the end of the week. Since this was supposed to be a birthday present or a Christmas present and now will not make it in time for either, I asked for some kind of credit for the inconvenience. After all, this product was listed as available when I ordered it. I was offered $5. That's it. When I pressed for the refund for my expedited shipping they also agreed to give me back my expedited shipping fees. I guess I should have checked here first!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
There is no evidence of a charge or refund on my credit card. To ensure I have not been charged I will have to await the billing cycle. Provided the charges do not show up, this is a non problem. I only would hope some of my complaint is noted by this company to improve customer service.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern:
We apologize for the inconvenience that this
may be causing you. 
 Your package
was shipped out via DHL Global Mail and has been lost in the mail.  Customer contacted us for the package whereabouts and as we were working with DHL to get the package to the customer explained that they should give it more time to arrive .. customer did not ask to cancel the order nor be refunded.  Customer contacted their bank regarding the order and upon receipt of the complaint we responded for them to refund the customer completely as a courtesy.  We will continue to work with DHL to get the package returned to us.
 If you would like to discuss this case further please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm
Eastern/Standard at [redacted]

To Whom This May Concern,
Thank you for your purchase with us here at the FactoryOutletStore.com
We sincerely apologize for the inconvenience that this caused you and fully appreciate this comment .. the items ordered were replacements - replacements for the...

original.   Please review the customer's proof of purchase .. customer purchased "Replacement Batteries" for his Samsung phone .. and not the actual Samsung battery.
Customer purchased both items via our online shopping cart that advertises the items as replacements.  Customer returned the merchandise and was refunded the full purchase price of the return.  No further refund is due this customer.
If there is anything we can do for you please feel free to contact our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at ###-###-#### for any assistance needed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 You have a fake business .It should close ASAP.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that we were not able to make this customer one of our satisfied customers.  As a courtesy we refunded the full purchase price of the return once the item was successfully received and fully inspected.  
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[This claim is to receive a refund of the $10.45 shipping fee I incurred to return a product THAT I DID NOT ORDER.  This is not a case in which I received my order, changed my mind, and then decided to send the item back.  In this case, the Company initiated the decision to ship a replacement item without first inquiring whether or not I wanted a replacement.  a simple e-mail could have alleviated this problem.  The issue at hand:  If an item is no longer being manufactured, IT SHOULD NOT BE DISPLAYED ON THE WEBSITE AS THOUGH STILL AVAILABLE FOR PURCHASE.  I chose a specific item (based on comfort and fit) from their website and telephonically placed the order.  Had the sales representative mentioned that the item was no longer available and that a different item would be shipped, I would have instantly discontinued the order.  It is not fair for a Company to initiate the shipment of a completely different item and then cause the customer to incur the return shipping fee.  How is this legal?  I am out-of-pocket $10.45 through no fault of my own and am requesting reimbursement.    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]   The Order is #[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.
After reviewing this complaint along with our notation history we do show that we previously spoke with our customer and...

the order was fully refunded.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Once again, this is typical of the deceptiveness of the company.  I have pasted in below the credit I was given on February **.  As one can see, it was for $174.  It was not until a week later, after a number of complaints with Revdex.com and elsewhere, I now see on checking my [redacted] statement, that the remaining $22.95 in dispute was credited.  They did not credit my account $197.  They credited it $174, and then, on protest, the remaining $22.95.  There claim about consideration for the client could not be more absurd or more wrong.  They are "considerate" only after the customer spends a month trying to get his refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I shipped the item back, and they received it.  I have looked for the receipt that shows the cost of shipping but must not have seen a need to keep it.  I do not have access to a fax machine and would cost me even more to send them a fax.  A simple check in the amount of 1
$10.00 would be the easiest way to resolve this issue.  If they are concerned of the cost of shipping they can get a quote from FED Ex or UPS for ground shipping and send me their quoted cost.  As far as the apology, they shipped me the wrong flash light model. Not only was it not the correct color, it was a model quote on thier web sight at a lesser value.  I can not recall the difference but it was arround $15.00. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
[Your Answer Here]This is not true.  The phones DID NOT work properly as they continuously tried to connect to our cell phones, and would not stop.  We also have Wi-Fi and the phone company (Panasonic) told me that there could be a conflict that would not let the phones perform properly.  IN ADDITION, On two occasions, I was TOLD by a woman who would not give me her name that they could not print me out a 'return' label, BUT THAT THEY WOULD REIMBURSE ME FOR MY RETURN SHIPPING, , which is why I sent the USPS receipt to them.  The phones wouldn't function here, and I cant believe they tried them out and tested them.  I think they are lying, AGAIN!!!!  Thank you.  [redacted]
 
PS Judging by the number of Revdex.com complaints to your agency, these people are NOT reputable or HONEST!!!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Jeremy [redacted]

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us.After reviewing the complaint along with our notation history we do show that the customer purchased the M50 Bluetooth headset that is replaced with the M55 Headset and has since been...

upgraded to the M70.  The M50 is no longer being manufacturer and customer was given the upgraded model for the same price.  We understand the customer did not want the upgrade and returned the item.  Customer was previously refunded the full purchase price of the return and the order has been closed.If you have any questions and/or concerns please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I already have the wrong camera installed in my car and they want me to expend more money sending the wrong camera back.
   Could be OK if they send me the right GPS that work with this camera.
  I don't have money to be paying for installation. It's not my fault that I got the wrong camera in the first place.
     Thanks.
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us .. this is a common occurance with the Smart Doors. Please check with the customer to see if they removed battery cover on the backside of the smart door, this is where the key and...

hardware is kept. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
They did NOT refund the full purchase price including tax and shipping - they refunded a partial payment only with no explanation - I do not accept the rote response given by the online store.  The original charge to the credit card was $727.59 on 8/** - the credit returned was $610.14 on 8/** - how is that that a refund?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Effective today, the full purchase price has been refunded.
Sincerely,
[redacted]

Thank you for your purchase here with us at the FactoryOutletstore.com
Unfortunately that particular item went on a Temporary Backorder – we apologize for the inconvenience as the item was to be available the first week in March.  The Backorder for the item has since been extended by our vendor.
This order is now cancelled and closed - a refund will be issued in the same form of payment to the customer and would be received within 7 to 10 Business Days.
We regret that we were not able to fill your order for that particular item.  If you would like to purchase another item please feel free to contact our Customer Relations Department - Monday thru Friday - 9am to 4pm Eastern/Standard and we will be more than happy to further assist you with your purchase and delivery time frame.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.How ever the pre paid replacement order which was placed on [redacted] ( without waiting till you refund on returned goods) , not shipped yet. there was an urgency to receive the merchandise ASAP and the reason to 2nd payment as well. 
Sincerely,
[redacted]