FactoryOutletStore

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They over charged me almost $20 during the exchange process.   I am pleased with the product I finally ordered, but there was a difference of approx. $20.00 in the price I paid for the  2 phone sets I had returned and the phone I exchanged them for.   My advice:   If you ofder from this company and need to do an exchange, return the product you do not like and let them process all of the paper work and credit your credit card for the refund.   Then, place a new order for the next product you want to buy.  Just do not do an exchange, just a refund.  I am so glad God is in my life becuase He will fight this battle for me and I will be victorious.  This company will eventually, pay what they shorted me.  It will be in some way they will not be able to stop.  God will bless me double for the trouble this company has caused me and I will forgive them and trust God to change their ways that are not right.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I'd like to thank [redacted] for working on this problem with me and being very proactive and professional. [redacted], basically wrote me off after I asked for a refund and was not in any way responsive to my needs after that. I will NEVER do business with this company again and will NOT RECOMMEND IT  to anyone I know.[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.
We show that our customer placed the order on 5/*/15 and our Returns Warehouse logged the return on 9/*/15 - this is 4 months after the...

order was placed as well as 3 months outside of our Return Period.  Our customer did contact us to inquire about the refund of the item on 12/**/15.  One of our managers attempted to explain to our customer that the return was past our Return Policy.As a courtesy we will refund our customer for the return of the merchandise per our Return Policy.  The refund will be in the form of a check and will be mailed to our customer's billing address in [redacted].
If you have any questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and see that both items were successfully returned and the order previously refunded.
There is no further refund due to this customer.
If you have any...

further questions please feel free to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience....

 We show that our customer purchased a battery with us September 2015 .. per our online shopping card:"The Replacement Battery for [redacted] (Single Pack) has many exciting features for users of all types. You can extend the lifetime of your Replacement Battery for [redacted] (Single Pack) with the purchase of a FactoryOutletStore Extended Warranty. The Replacement Battery for Makita BL1830 (Single Pack) is sold as a Brand New Unopened Item. "
We show that our customer contacted us January 2016 to state that they were experiencing an issue with the item.  Per our Return Policy:
Return Policy
Brand New items may be returned or exchanged within 30 Days from date of purchase.
We understand the situation, as a courtesy we will be happy to exchange the item for a replacement .. please return the item with all the original packaging to :
 
[redacted]
[redacted]
[redacted]
[redacted]                     
Once the item is returned and successfully inspected a replacement will be sent to our customer.  If you have any questions and/or would like to speak to us directly, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We regret the situation that has occurred with this order and show that the order was fully refunded as of 2/**/15.We are researching this issue with our warehouse and will continue to monitor this item to ensure our Customer's Satisfaction!If you...

have any questions and/or comments please feel to contact our Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,
We regret that you are not happy with the purchase made with us and sincerely apologize for the inconvenience.
We show that you purchased the RV 760LMT w/ Backup Camera .. this is a Manufacturer packaged item therefore any issues with the contents would...

require the entire package returned.  We were able to speak to the customer today to explain this issues facing the return of the GPS only.  While we understand that our customer paid for professional installation we were working to find a solution that would not require the return of the entire package.Unfortunately, we will have to request the entire package returned for inspection and consequent exchange/refund.  We are more than happy to provide return directions and costs to fix this situation and contacted our customer directly to discuss the return. Once the item is successfully returned and inspected we will follow up with our customer.
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,
We sincerely apologize that our customer is not happy with the purchase made with us.  
After reviewing our ad as well as our customer's notation history we do show that we are advertising the correct item and that there...

was a warehouse shipment issue.  We regret that this issue was not handled correctly the first time and will have [redacted] out to pick up both items within 24 to 48 hours.
Once both items have been received and inspected we will issue a full refund to our customer.
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

To Whom This May Concern,We show that our customer was refunded the full purchase price along with the corresponding 3yr warranty.  If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

UPS Tracking [redacted]
Delivered On:
Thursday, 08/**/2014 at 12:17 P.M.
Left
At:
Receiver
Signed By:
[redacted]

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us here at [redacted]After reviewing this complaint along with our notation history we do show that our customer purchased this order 5/**/15 and was successfully delivered on...

6/**/15.  Our customer did contact us after our 30 Days Return Period - 8/**/15 to state that they wanted to return for refund.  This request was denied per our Return Policy (30 Days Return Period).As a courtesy we will extended our Return Period for [redacted] to return the unused/unopened items in its original packaging for a full refund.  We've taken the liberty of emailing the return directions to our customer's [redacted] account.  Once the items have been returned we will issue a full refund to our customer.If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at [redacted] Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us as we do show only ONE charge to her [redacted] ending [redacted].  We sincerely apologize that the customer assumes her call to us was purposely disconnected and researched that...

issue to find no record of any of our Customer Care agents disconnecting this customer.  On 4/**/15 we do show that the customer spoke with one of our Agents and per the agents call notes:"Customer called in saying that she wants to know the charge information…informed the same to cust.. Cust said that she can see the same charge twice.. Informed customer that we have charged once.. customer was not happy and said will report to the police and hung up the call."No further charges or refunds are due on this order as it was successfully charged once and shipped once on 3/**/15.  We suggest that the customer contact their bank directly to inquire about the double charge and can give them our contact information if the need should arise.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

When I ordered two remote collars from this company, paid for what they called priority shipping and they processed my payment and order. The following day they notified me near the end of the business day that one item is not available and was discontinued, saying they could substitute a newer higher priced item. Then I emailed back saying I would not pay a higher price and that they should have indicated the item was out of stock during the ordering process.
Then I received a cust. service phone call saying they would substitute the newer item for the same price. I appreciated this amends and agreed to accept the substituted item.
I paid for priority shipping only to find out it's there's little advantage over the free same day shipping they offered on all orders at the time, except they supposedly pick the items first? No big advantage to their priority shipping here and I feel their use of the term is misleading. Come to find out, they also split my order up and didn't bother to notify me of this. I understand this can happen, but the customer should at least be made aware of it. The one collar they supposedly had in stock all along, wasn't even shipped until 3 days after the order was placed, despite paying for the priority shipping. The customer service agent said it was because they came from two different warehouses and I should have been notified of the split shipment. That should matter if you say you are shipping same day right, and have the item? After I called to find out where it was, then they sent me the billing and shipping information. He refunded the $3.95 for priority shipping, which I cared less about than getting the items on time.
I needed these items for a client appointment and because of their poor communication, shipping delays and negligence, I had to cancel my appointment with my client. Had they been upfront about their inventory and shipping delays, I would have been able to obtain the items from another vendor in a timely manner. I asked the agent if he could at least overnight the 2nd collar to me, which he said he couldn't. I feel that's the least they could do to compensate for all the problems. I own my own business and was looking for a supplier, but I don't think it will be them, if this is the best they can do. Good prices doesn't make up for poor business practices.

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.
Due to overwhelming piracy on software including DVDs, CDs, and Pre-Loaded Data Cards, the manufacturer has stated that these items cannot...

be returned back to FactoryOutletStore.com. For any issues concerning the software (i.e. Defect, Troubleshooting, etc.), the customer is responsible for contacting the manufacturer directly for assistance.   After reviewing the complaint along with our notation history, we were able to find a viable solution that would work for our customer.  One of our Department Managers contacted our customer today and we will continue to work with our customer to ensure their complete satisfaction.
If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.
Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]
Thank you I...

received the rest of my refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

To Whom This May Concern,We regret that our customer is not happy with the purchase made with us and have refunded the full purchase price of the item back to the original source of collections.If you have any questions and/or comments please feel free to contact our US Based...

Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern:We regret that our customer is not happy with the purchase made with us. After reviewing the complaint made by our customer along with our notation history we show that the customer purchased the Lifetime Traffic Edition not Lifetime Maps.  Customer must...

follow our Return Policies & Procedures to return the item if they wish not to keep it.We would be more than happy to help in anyway that we can .. please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department