FactoryOutletStore

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and show that ** *** has spoken with us regarding this warehouse error on 10/**/ We show that we have previously issued a Return Tag to our customer's *** account and await
the items return for inspection and consequent refund We welcome the opportunity to fix any situations/issues that may occur and once the item has been successfully returned and inspected we will be able to issue a refund to our customer's *** used in the purchase as previously agreed on 10/**/ We sincerely apologize about this issue and show that we have previously taken action to solve this situation as soon as possible If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

At this time, I have been contacted directly by factory outlet store regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I do not understand this form just remove me, I'm not getting anywhere with any of this processsnothing is going to get done and I wouldn't trust this company to do anything now anyway.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Dear Sir, I wanted to pay the additional cost for Brand newI never rejected of paying a higher amountHow ever I requested a discount of 5% what was there for my initial purchase Also I agreed the advance payment ( which is to pay for new items before the company receives the returned good and credit afterThe issue is their customer service personal who may be operating out of India does not understand the correct requirementI requested to talk with manager many timesafter brief hold they disconnect the callThere for I had to call more than times to sort out this issueFinal I managed to place the order for the new items and pay full price and gave only $ discount on $ each units for total units $3249,minus discount ]They have a policy of charging 15% restock fees if request for creditthis is the reason I want to sync my new order as replacement but their customer service personal are highly incompetent to understand or they lie most of the timesI am not happy with their service at allI hope many will watch them carefully
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,
Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused youThe Rebates/Offers here at the FactoryOutletStore are all Customer Driven,
completely optional and can be canceled at any time. Each offer consist of different services, products, incentives etcalong with a range of redeeming guidelines We do not govern nor run these programs Customer must contact each option directly to either sign up or cancel - in this case to cancel the service and obtain a refundWe would be more than happy to assist in any way we can please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard at your convenienceCustomer Relations Department

To Whom This May Concern,We regret that we were not able to fill ** ***'s order as the item was sold out and went on a temporary backorder. Per our Website where customer placed the order along with all order confirmation we show that we are "AN INDEPENDENT RETAILER OF
CONSUMER PRODUCTS" and not the Manufacturer Directly we also have our number listed on the TOP of our webpage just incase our valued customer may have a question about our items and/or policies. All order confirmation is sent to the email that you provided during your order purchase.Hope this helps. If you have any further questions and/or comments please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

We reviewed the issues you faced and fully understand this situation we do not have technical assistance on the items purchased and would not be able to walk you through the set up we have ensured that your order has been fully refunded and closed successfully We apologize that we were not able to make you one of our many happy customersPlease feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard at your convenience and we will be more than willing to assist you directly

Revdex.com:Between the two options, ACCEPT vsREJECT, I am choosing ACCEPT in reference to complaint ID *** as the resolution as it pertains to me is satisfactoryI am happy that the business chooses to value its customers and has issued a courtesy refund.However, in regards to my initial desired outcome, the business has not owned up to their intentionally misleading advertisements, nor have they addressed these concerns in their replyTo further illustrate my claims of their misdirection I have attached pictures (samsung1.png, samsung2.png, samsung3.png) which show the ways in which they misdirect the consumerFinally I have attached a picture (aquafresh.jpg) which shows what the actual product I received looks like, as compared to the picture they have posted on their site (samsung3.png)
Sincerely,
*** ***

We sincerely apologize for the inconvenience that this may have caused youAll of our Policies & Procedures are listed on our website where you made the
purchaseWe do not process any fees for cancelled orders and this order was previously canceled. Customer may contact their bank directly for confirmation of the voided transaction
We do not - now or at time - present ourselves to be any of the Manufacturers we carry on every page on our website at the VERY TOP of all pages we state:
FactoryOutletStore.com - An Independent Retailer of Consumer Products
Please feel free to contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### for any assistance needed

To Whom This May Concern:Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused you.All of the Rebates that we offer here at the FactoryOutletStore are completely optional and cancellableEach offer consist of
different services, products, incentives etc.along with a range of redeeming guidelines. After reviewing this complaint as well as our Rebate we show that it is a MAIL IN REBATE and is UP to $Gift Card. When you click on the Rebate Option it brings up a separate PopOut Window with complete instructions on how to submit the needed information to sign up.We would be more than happy to assist in any way we can please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience.Customer Relations Department

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.
After reviewing this complaint along with our notation history we do show that our customer purchased a...

refurbished GPS unit with the billing address in Tarpon Springs FL and a shipping address of Hanover VA.  All of our orders go through our internal verification system in order to protect our customers and our company against fraud and this, along with other deciding factors, was the reason our customer received an email alert to verify the validity of this order.We do show that this order has been successfully canceled per our customer's request and previously refunded in full.  If you have any additional questions please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused
After reviewing this complaint along with our notation history we show that our customer purchased
"line-height: 1em;">the item successfully shipped: Uniden UDRC- Portable Weather Proof Camera
The original proof of purchase was emailed to our customer at [redacted] before the order was shipped We understand that our customer does not want that item and intended on purchasing the Uniden UDRC- we do not list nor carry this item on our website - [redacted] We do have the UDRC14, the UDRCas well as the UDRC34HD listedWhile we sincerely apologize that our customer's item was mishandled by our delivery agent we show that the address on the original proof of purchase as:
[redacted]
Per our Return Policy customer is responsible for the return of unwanted merchandise (exerts):
"At FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a percent restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refund."
"Ship all returns using a traceable shipping method and a separate shipping boxDO NOT put any courier labels on the manufacturer's merchandise packagingDoing so requires FactoryOutletStore to pay for replacement packagingTherefore, additional fees will be charged under these circumstances."
"Please include a copy of your receipt along with a description of all problems you had with the packaged componentsYou should choose a courier that provides tracking and insurance for your packageWe do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase."
We here at the FactoryOutletStore pride ourselves in excellent customer service, as a courtesy we will refund the full price of the item once successfully returned by our customer and fully inspected If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/StandardCustomer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The original delivery dates wasn't 12/**/15. The delivery dates given to me by the delivery company was 12/**/15. This date was not acceptable so that's why I never accepted the date. There was never a miscommunication my part. If an additional discount is applied to my account I will accept that and end the complaint.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have returned items bought online before and have never been asked for a tracking number before. I feel that the Revdex.com has done all it can to resolve the matter and evidently Factory Outlet Store has no intention of honoring their commitment to customer service. Since my time is of value I will leave this issue unresolved but on record.
MyThanksto Revdex.com
?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Until a full and total refund has been applies to my account.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally received a refund check.
Sincerely,
[redacted]

To Whom This May Concern,
We regret that our customer was not happy with the purchase made with us and as a courtesy refunded the full purchase price of the return back to the original source ($21.11).  Unfortunately, we are not able to refund more than collected.  No...

further refund is due at this point.
Please feel free to reach out to our US Based Customer Relations Department - Monday thru Friday - 9am until 5pm Eastern/Standard at [redacted] if you would like to further discuss this case.
Customer Relations Department

Your return
was previously processed and credit was issued back to the original
source of charge.  No further refund is currently due.
Please
contact your card issuing bank to find out exactly when this amount will be
placed back into your account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Do you need me to send you all of the emails sent regarding this? I have saved them all in case you need them for my documentation for putting the charge in dispute.
I now need to send this form to the recipient, [redacted] today.
Please remember as noted in my numerous emails to you that she is blind. She will have to get someone to ship the defective battery back to you.
I cannot guarantee how long it will take but it's going in the mail this morning.
I also refuse to pay any restocking fee for a product that is falsely advertised!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To Whom This May Concern,We sincerely apologize for the inconvenience that this has caused our customer.  After reviewing the complaint along with our notation history we do show that this warehouse error did indeed take much longer than usual to resolve - we sincerely apologize the...

time frame as well as the condition of the item upon arrival.The order was has been fully refunded today the full purchase price of the item and as a courtesy we would like to offer our customer a 10% discount on their next purchase with us here at the FactoryOutletStore.comIf you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.

Thank you [redacted],
The tracking number you provided says Not Found when searched at [redacted].  Unfortunately, we were not able to help locate the package.  Please feel free to contact [redacted] directly at ###-###-#### for any additional help needed regarding that specific tracking number.
Again, you will have to contact the Manufacturer directly with any issues regarding the item as you do have a 1 Year Manufacturer's Warranty.  We are here if you need to speak with us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard to speak with us directly.  
Customer Relations Department.