Facebook

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thanks for this feedback. We're always working to improve the Facebook experience, and your input is important to us.
Unfortunately, we cannot move the name and description of your Page to a different location at this point in...

time. If you are concerned about the legibility of you banner image, you will need to use a different image that will not overlap with the super imposed text.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your response was inaccurate in its assumptions. First of all, I had my banner displayed as it was for years with no problem. Then, out of the blue, the superimposed labels that I mentioned in my original complaint appeared on top of the words in my banner. I didn't do that nor did I ask someone to do it, so I don't know where they came from. I just want them removed so that the words in my banner are displayed as they always were.
Nowhere in my original complaint did I ask someone to "move the name and description of your Page to a different location." So, I don't know where that came from either. Please read my complaint carefully and in its entirety.
Final Business Response /* (4000, 9, 2014/09/24) */
Hi [redacted],
Thanks for your email. Unfortunately, we don't currently offer support for this type of request through this channel. Your problem will most likely be solved by resizing or replacing the cover photo on your page.

You can get more information about Facebook's products and features directly in the Facebook Help Center:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The consistent response I keep getting is that I must correct the problem by moving or resizing my banner. In other words, it is my problem. Obviously, my last email did no good in communicating that my banner was fine for years until Facebook interaction symbols and the works "Nonprofit Organization" were superimposed on my banner without my permission.
It is incredulous that an organization the size of Facebook with its mantra of being so technologically superior cannot either fix the problem at the respondent's level or push the request higher up the chain to satisfy their customer. Just because they "don't currently offer support for this type of request through this channel," doesn't mean they can't find the proper channel to fix it. It means they don't want to take the time to help a customer.
It may be the better choice for me to delete my business page altogether from Facebook and use more customer-friendly social media.

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/26) */
Hi [redacted],
Thank you for contacting us. I am happy to help answer any questions you might have.
Unfortunately, once an ad is created, it is not possible to change the ad. The only thing you can modify is the budget and the duration of...

the ad. According to our records, you were charged $26.00 for your most recent ad.
Additionally, if you would like to get in touch with the Facebook Ads team directly, please contact them using the link below.
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook

Complaint #[redacted]
 
Request for the following details from Revdex.com.
 
Email
[redacted]
 
[redacted] Fest
"Sorry, this page isn't available"
"The link you followed may be broken, or the page may have been removed"
 
[redacted] International Film...

Festival
[redacted]
 
Regards,
[redacted]

Hi [redacted]
Thanks for your report. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 8, 2015/03/04) */
Hi,
We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted.
Please note:
- Most blocks are temporary
- We can't lift the...

block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 10, 2015/03/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I fight for freedom of speech, freedom to assemble and freedom of the press. I am not blocked. But crown peels I couldn't add. ONES THAT I WAS IN IRAQ WITH!!! Plus since when are you my boss? Do you pay me in any way? I am straight with the law!!! How dare you accuse me!!!! I am not bashing any law. But you are suffering against freedom!!!
Final Business Response /* (4000, 12, 2015/03/13) */
Hi,
As stated previously, we've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
Marishka
Community Operations
Facebook
Final Consumer Response /* (4200, 14, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A simple apology will do. You falsely accused me. You need to understand Facebook is not the law. There is no behavior that was done wrong. And Facebook is the not the judge of behavior. The law judge behavior. But you don't.

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause.
We'll be happy to...

assist you, but first we'll need some additional information about your account. Please provide as much of the following info as possible:
- Your full name as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you.
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: the problem does not appear to...

be resolved, i.e., my Facebook name is still associated with group page activity such as comments that were previously made to group posts.
Google[redacted] and see for yourself.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/12/27) */
Hi [redacted],
Thanks for contacting Facebook.
While we only issue ads refunds in cases of unauthorized/fraudulent charges, we've decided to make an exception as a courtesy to you.
I've gone ahead and cleared your outstanding balance that...

correctly accrued due to your ongoing ad campaign that you've set. I've linked it below for you. Please look into lifetime budgeting next time for your ads so that you can better manage your campaign's delivery to what you want to spend.
https://www.facebook.com/ads/manager/adset/ads/?act=XXXXXXXXXXXXXXXXX&pid=p6...⇄ /> You will not accrue any further charges until you resume advertising on our system. We appreciate your patience. Thanks for advertising with us.
Please let me know if you have any more questions.
Thanks,
[redacted]
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2015/06/22) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
your privacy policies are in violation of the 1st AMENDMENT of the US CONSTITUTION as was ruled on by the US SUPREME COURT in JUNE 2017. you need to update it. I am now seeking legal counsel for constitutional rights violations with facebook. you have limited time to update your policies to reflect what the US SUPREME COURT stated, otherwise I will be filing a lawsuit, along with my grandmother whos account was banned for NO REASON AT ALL. 
Look it up, the ban on sex offenders was declared unconstitutional. 
FACEBOOK IS NOT ABOVE THE LAW, AND DOES NOT HAVE THE RIGHT TO VIOLATE ANYBODY'S CONSTITUTIONAL RIGHTS
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/13) */
Hi [redacted],
Thank you for reaching out to Facebook. We'll be happy to assist you, but first we'll need some additional information about your original account. Please provide as much of the following info as possible:
- Your full name as...

it appears on your original Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your original account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
 
It does not allow me to add the "Learn More" button to my website link [redacted]" or [redacted]
My Facebook Page URL is as follows:
 
[redacted]
Sincerely,[redacted]

Complaint: [redacted]I was not sure how to reply, they are asking for my email I just want my...

account back and to not have to go through this anymore the email associated with my locked account is [redacted] thank you so much please forward this back to Facebook. Very much appreciated I will be so happy if my account is unlocked soon. Thank you 
I am rejecting this response because:
Sincerely,
[redacted]

Hi,Thanks for your email. We understand your page support request is to change account ownership. We're not able to support Pages questions at this email address. However, we’ve addressed many common Facebook Pages issues in the Help Center and on Facebook for Business:- Managing your Page: [redacted]  - Merging your Pages: [redacted]  - Page policies: [redacted]  - Facebook for Business: [redacted]
 
Thanks,[redacted]Community Operations

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: [redacted]- I think someone was trying to scam me or a friend: [redacted]- I got a message saying I won the Facebook Lottery: [redacted]- I need to report an unauthorized charge or request a refund: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]- Someone is posting pictures of me or my child without my permission: [redacted]- How do I deactivate my account?: [redacted]- How can I download my information from Facebook?: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m having issues with my name on Facebook: [redacted]Thanks,**The Facebook Team

Hi [redacted],
Thank you for your response. Unfortunately, we are unable to assist with deleting posts. If you have any questions in the future, please visit the Help Center:
[redacted]?ref=cr
Thanks, 
The Facebook Team