Facebook

Complaint: [redacted]
I am rejecting this response because: Facebook disabled my account again. I can no longer run my 20 groups. They did the same to my wife [redacted]'s account and my friends accounts that ran my groups so no one can run the groups. It's pretty sad Facebook doesn't allow free speech anymore. If they don't open my wife's account we're going to do a class action lawsuit with other Facebook members that are dealing with the same things since the Revdex.com can't do anything about this.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:My account wasn't hacked. I was using it when I was kicked off. When I try to go through the steps the help centre outlines for getting it back, it says account disabled. So it won't take me through the steps to get back into it. Please restore access to my account. I sent in ID through the Revdex.com last week Sincerely,[redacted]

here is the url  [redacted]  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] The URL to my facebook page was [redacted] Sincerely, [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: https://www.facebook.com/help/105487009541643- I forgot my Instagram password: https://help.instagram.com/374546259294234/- My Facebook account has been hacked: https://www.facebook.com/hacked- My Instagram account has been hacked: https://help.instagram.com/contact/740949042640030- I am not receiving my security code: https://www.facebook.com/help/contact/259497704121855- My email or phone number is attached to someone else’s account: https://www.facebook.com/help/contact/255904741169641I need help with my Facebook Page:- I can’t access my Page: https://www.facebook.com/help/221819491164051- I need to merge two Pages: https://www.facebook.com/help/249601088403018- I need to change my Page name: https://www.facebook.com/help/271607792873806- I need to change the username for my Page: https://www.facebook.com/help/203523569682738- Someone posted an unfair review of my business: https://www.facebook.com/help/439579999521224- I would like to claim an unowned Page that represents my business: https://www.facebook.com/help/168172433243582Other:- I believe my content was removed in error: https://www.facebook.com/help/780814295267977- Facebook is asking me to submit ID: https://www.facebook.com/help/159096464162185/?ref=cr- I’m having issues with my name on Facebook: https://www.facebook.com/help/112146705538576- I think someone was trying to scam me or a friend: https://www.facebook.com/help/1674717642789671- I got a message saying I won the Facebook Lottery: https://www.facebook.com/help/1649662938582801- I need to report an unauthorized charge or request a refund: https://www.facebook.com/help/contact/830921593618796- I’m blocked from using a feature (ex: sending messages, uploading photos): https://www.facebook.com/help/116393198446749- Someone is posting pictures of me or my child without my permission: https://www.facebook.com/help/428478523862899/Thanks,The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 14, 2014/08/12) */
Hi [redacted],
Thanks for your message. We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations. If you've seen other accounts that violate the Facebook Terms, it is only...

because they have not yet been reviewed.
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the account. If there is a violation, we take action on the content or account.
Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 16, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FIRST OF ALL FACEBOOOK. THE ACCOUNT THAT I HAD SET UP WAS FOR ROLEPLAYING PURPOSES ONLY. IN RECENT MONTHS, I HAVE BEEN A TARGET OF BULLYING WHICH FACEBOOK DOES NOT DO ANYTHING ABOUT. MY ACCOUNTS HAVE BEEN REPORTED FOR NO REASON AND I HAVE YET TO FIND OUT WHO IS TARGETEING AND REPORTING MY ACCOUNTS. FACEBOOK SHOULD LOOK INTO HELPING THE VICTIMS OF BULLY8NG.
Final Business Response /* (4000, 18, 2014/08/19) */
Hi [redacted],
As previously mentioned, your account was disabled because it violated the Facebook the Statement of Rights and Responsibilities. Unfortunately, we will not reactivate your account for any reason.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 20, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM NOT HAPPY WITH FACEBOOK. AND HAVE NEVER VIOLATED YOUR TERMS. FACEBOOK YOU DO NOT KNOW THAT I HAVE BEEN BULLIED ON FACEBOOK. PEOPLE THAT I KNOW HAVE BULLIED ME AND HAVE REPORTED MY ACCOUNTS. YOU NEED TO CHANGE YOUR FACEBOOK POLICIES AND ALLOW ROLEPLAYERS TO RO9LEPLAY AND LEAVE US ALONE.

Complaint: [redacted]
I am rejecting this response because:The link that was sent to me to fix the problem was not a solution on top of that it's a link to their help centre and there is no existing page for this so called 'form'. Thanks for nothing, Facebook has a horrible business model and doesn't care about its users at all. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/19) */
Hi [redacted],
It looks like your timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page.
Don't worry, we'll help you convert your timeline...

into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
EXPLAIN TO ME HOW MY TIMELINE IS REPRESENTING MY BUSINESS WHEN I ALREADY HAVE A PAGE FOR MY BUSINESS?? Under the ADA act I have a disability so PLEASE Clarify how you think my personal page is representing my business. IT IS NOT!!
You have not contacted me before deciding to convert to a facebook page. The stuff on my timeline IS NOT MY BUSINESS. It is just things I like and share. I already have a business page. I don't need two of them. My business page has pictures of my hair, nails my shows etc. My personal page has stuff I like to share and talk about. I love animals, I love food, Health issues. There are differences there if you take a look. I am not doing advertising of Doggies, food and heath. That is not my work You are very mistaken. My work is on my page, it is very clear on my page.
AGAIN I would like my personal page put back. I don't want to convert my personal page into a business page. IT IS NOT A BUSINESS PAGE. I need my personal page in order to get access to my business page.
Final Business Response /* (4000, 9, 2014/08/22) */
Hi again,
Thanks for your response. As previously mentioned, it looks like your Timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page.
Don't worry, we'll help you convert your timeline into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Have a great weekend,
The Facebook Team

Complaint: [redacted]
I am rejecting this response because: this issue still has not been resolved. You asked for my URL to the Facebook profile, it is [redacted]. Please help me by reinstating this account ASAP. Thank you. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/27) */
Hi [redacted],
Thanks for reaching out. Unfortunately, we cannot provide you with access to your daughter's account or remove the account from Facebook. We require that people be at least 13 years old to use our service, and your daughter is 14...

years old. If you have concerns about your daughter using Facebook, you will need to work directly with her to resolve them.
We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: https://www.facebook.com/help/suggestions

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So you're tell me that if there is something illegal or unsafe going on between a 14-year-old kid on facebook, then there is no way of looking into it? Do I need to get the police involved?
Final Business Response /* (4000, 9, 2014/11/03) */
Hi [redacted],
As previously mentioned, your daughter does not appear to be violating any of Facebook's policies. As a result, we are unable to remove her account.
If you would like your daughter's account removed from Facebook, you will need to work with her to delete the account. Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is unsafe for minors, as it does not provide access for the parents to be able to check on private message sent between two minors that refuse to give their parents access and refuse to close the account.

Complaint: [redacted]I am rejecting this response because: The business response didn't provide any information not already available on Facebook. Plus, those links are useless since I'm blocked from sending messages right now.
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I have looked online for help, through Facebook and outside of it. I need to speak or correspond with a human being directly, who will actually look at our case, and not send vague form responses. If I can't get an actual resolution, I do need an actual explanation.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Ok then answer my ticket, because I've been open for more than two weeks and no one answered 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/04) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We're sorry to hear about your bad experience.
We'll need to correspond with you through our secure support channel to resolve this issue. Please check your email for a...

message from us detailing how to file a report.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am very dissatisfied with FACEBOOK. They have not made a real attempt to speke to me about my case. They keep directing me to their Facebook App. to try to navigate thru contact pages to upload govt ID's. I tried to navigate as they suggested with NO success. There are no ways to navigate thru their app to resolve a Revdex.com complaint. Therefore, I want a serious attempt by Facebook to settle this matter. At no time have I ever been supplied a contact person, an email, nor a working phone number by Facebook. They keep trying to send me to their site to try to find a solution to resolve this matter. This is unacceptable. I have taken this matter very seriously as all my personal information has been exposed thru their site. I kept my info private and my info was hacked and manipulated by some individual. I have dealt with a lot of grief and anxiety because of this situation. I have gone to a great deal to fix this problem. I have spent a good amount of money to send certified letters to Facebook for which they have never answered. I have spent my money to send faxes for the involved parties. I have had to purchase a new phone. Facebook needs to take an honest stand and try to meet demands requested. Prior to my Revdex.com complaint I desperately struggled with their app to contact them to secure my acct as their app states. Several attempts were made by me to notify them thru their app, and no responses were received from Facebook at any time. Here are my demands; I want all my Facebook accounts removed/deleted. Facebook, you have copies of my police reports to back up this request as well. I faxed them and they were forwarded to you. Its serious. I would like to have Facebook locate the individual and communicate a police report to the agencies involved. I don't have that kind access needed to facilitate the matter. I would follow thru with an arrest of the individual. Then I would like my money returned for all the postage, faxes I have had to endure to contact Facebook and follow thru with this matter. I would also like it to be known the Facebook phone number provided is not valid. Facebook's recorded message was reached by myself. Every single ext had NO valid point of contact to be made to them thru a phone. It's all directed to their HELP section of the app. When you do find a link in HELP to try to solve the matter, there are no responses from Facebook. Their HELP page blog is answered by other Facebook users, not Facebook. Even so, this is not a secure place to negotiate your problems. How can a business communicate with anyone involved in a matter like this without a phone. This is unfair, and their app is also not accessible. I feel they have set themselves unreachable by any user of their app to avoid these sort of matters. For that reason I am providing Revdex.com the State of California this information to be aware of this problem, and offer solutions for an unreachable business. I want to talk with a Facebook representative thru phone or email not an app or an recording. Since Sept 25,2015 I have been trying to shut down my Facebook accts to try to protect my personal information. Until Facebook takes an active part in my complaint nothing is getting done. I am really getting disgusted with Facebook and looking to take this matter higher if there is no resolution. I commend Revdex.com for their efforts to try to keep this matter going and to offer assistance. Facebook step up, own up to your app, these kind of problems, and make resolutions. Revdex.com; respectively I ask you hold Facebook fully accountable for their actions of disregard, and offer me any pertinent information to proceed further with my complaint. I have read the comment section of Facebook HELP section. There are so many individuals having similar problems. A business should not be able to operate under such disregard and manner. A persons information should be protected, and a request to close an account on a social app should be upheld in the up most manner. I await an answer.
Final Business Response /* (4000, 13, 2015/11/12) */
Hi [redacted],
Thanks for providing us with more information about your case through the Revdex.com.
Here are instructions for uploading and attaching your identification. If you need any additional help, please reach out to your email provider (ex: Google, Yahoo!):
1. Scan or take a picture of your documents. We recommend covering up any personal information (ex: address or license number) that we don't need to confirm your identity.
2. Save this file to your computer as a JPEG.
3. Click the "Reply" button to reply to the email we sent you earlier. You should see an icon (ex: a paperclip) towards the top of the new email. Click this button to add an attachment to your reply.
4. Follow the on-screen prompt to find your ID file and attach it.
Once we receive your reply with your attached ID, we can take further steps to assist you.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
We would like to assist you with this issue but first we will need more information. Could you please provide a link to the Facebook Page you are referring to?
Once we have this information we will be able to take further steps...

to assist you.
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Hi, We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
               Nothing has changed.  This case has been open for over month and I see no results.  I do not understand what the
               business means by content removed.  "What content" is my question?   I made an attempt to login to my account
               and it still says "account disabled."  How hard of a job is it for Facebook to delete my account?  I would delete it myself
               if I can access my account.  For the 1000th time, I am asking you to delete my account; or enable my account so I can
               personally delete it. 
My next course of action is maybe taking Facebook to court to sue for discrimination, etc.
Sincerely,[redacted]