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Facebook Reviews (1887)

Complaint: [redacted]I am rejecting this response because: I have already responded and gotten a response that my ID was confirmed, yet I still cannot enter my Facebook account.  I sent you the exact quote stating that it was verified.  Just give me access into my account already.Sincerely, [redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com.It doesn't look like the email address you provided is associated with an active Facebook account. Unfortunately, we don't have the ability to restore accounts that have been permanently deleted. We're sorry for the inconvenience....

Best,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/03) */
Hi [redacted],
We appreciate your patience.
I have gone ahead and looked into your request. Facebook does not install viruses on a person's account, nor do we charge people for removal of computer viruses. In the future, I recommend only...

contacting Facebook through our Help Center to ensure a secure network. You can find our Help Center at the link below:
https://www.facebook.com/help
After looking to your request for a refund, it looks like a family member or someone you may know personally made these unauthorized charges. I suggest you contact any person who may have had access to your account and ask them if they've used it.
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one.
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchases. If you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
We appreciate your understanding.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted], We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
That URL states that "star" review without a comment cannot be changed.  This is where I need help from FB- as that person was not a patient, and never had contact with our clinic. She left a review- and per our records has had no interaction with us.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/02/05) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already attempted resolution through Facebook's channels, and had I been satisfied with the response, I wouldn't have filed this complaint. You should already have all the records you need to resolve this matter, and I will not be wasting any more of my time submitting a new inquiry and starting the process over.
Final Business Response /* (4000, 9, 2015/02/12) */
Hi [redacted],
Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular case. This decision is final and can't be appealed.
When you created your ad, you agreed to our Terms and Conditions. Learn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
[redacted]
Payment Operations
Facebook

Hi[redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]Hi there,
I was told to respond to the message from Facebook in order to get my username changed. 
Here is the link to my facebook profile: [redacted]
Additionally, I would appreciate it if my username could be changed to something with my full name and a random set of numbers - whatever username is available. [redacted]
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and considering the entire complaint was about being unable to be on Facebook, I cannot give a direct URL link because I have NO ACCOUNTSincerely, [redacted]

Initial Business Response /* (1000, 6, 2015/08/04) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:...



https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community...

Standards: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/03) */
Hi [redacted],
Thank you for your message. The best way to report a fake profile is by using the "Report" link that appears near the content itself on Facebook.
You'll find more information about how to use report links in the Help Center:...


https://www.facebook.com/help/XXXXXXXXXXXXXXX
In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including:
- Sending a message to the person responsible for posting
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
Unfortunately it appears you didn't read my complaint. I made it pretty clear that I know how the reporting system works and how to use it. I even went as far to say do not send me that very link which was blatantly ignored. Please read my complaint so it can be properly addressed and I ask that you DO NOT send any more tutorials from the help section or refer to the help center...
The reporting system does not allow for unique circumstances to be addressed properly. The regular system also does not have a option to report people with multiple accounts which clearly listed as a violation of the FB rules. I would like someone from Facebook to reach out to me via email so I can send through the accounts (there is a large number of them) that need to be immediately reviewed, for permanent deletion as well as explaining the complex issues involved with this group of accounts.
I will re-state that I know what violates the website rules, and I know how to use the reporting system. I do not need tutorials, I need someone to address my case preferably by email so I can have this issue resolved.
Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thank you for your message. As previously stated ,the best way to report a fake profile is by using the "Report" link that appears near the content itself on Facebook. Your report will be addressed by a member of the Community Operations team.
You'll find more information about how to use report links in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including:
- Sending a message to the person responsible for posting
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I said the reporting form was inadequate for reporting and removing fake accounts, especially in my circumstances. How can issues be resolved when FB gives you no form to explain the issue.
As expected, they completely ignored my complaint and did not address a single thing that I asked.
I will seek legal action now instead, what a shame Facebook does not protect it's users.

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi [redacted],
Thanks for reporting this. We take these reports very seriously, and have taken actions to make sure that this has been taken down.
Let me know if you have any other questions!
Thanks,
[redacted]
Community...

Operations
Facebook

Complaint: [redacted]I am rejecting this response because:  HOW MANY TIMES DO YOU GUYS WANT ME TO GO TO THIS LINK???? I HAVE SUBMITTED REQUESTS MULTIPLE TIMES AND YOU GUYS DO NOT ANSWER, NOR ANYONE ELSE ANSWERS. I ONLY HAVE THIS OPTION LEFT. I NEED HELP ON MY ACCOUNT !!!!!!!! JUST PROVIDE ME MY EMAIL ADDRESS THAT I USED WITH THIS USER NAME AND I'LL FIGURE OUT MYSELF. Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook TeamTell us why here...

Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and were able to upgrade your account from a grey account to a full profile. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: it is still only offering basic information and nothing specifically pertains to my case. I have already went in depth of my problem and I feel like I need actual contact with someone instead of just links to the exact same thing I have already done. I have submitted picture ID and even my social security card to them so I am obviously who I say I am. I understand they need to be sure in order to protect those on facebook and I truly do understand, but I also feel like they have a responsibility to me since they are keeping me from many personal pictures, relationships, and memories. I just truly don't understand why my proof of who I am is not getting me reinstated. I have had facebook for about 7 years and have never had a problem with anything. I think it is a wonderful way to keep in touch with people and share important pieces of your life. It just really stinks when all that stuff gets taken. I was able to actually wrote a message today instead of just submitting a picture. This is the second time they gave me that option. I once again explained in detail what had happened and I hope to be reinstated, but this has been going on for a long time now. Sincerely,[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint:[redacted]I am rejecting this response because: I was not given an answer as to why my account was blocked in the first place, exactly what rule I broke to cause the account to be blockedSincerely,[redacted]

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