Facebook

Complaint: [redacted]I am rejecting this response because:I have tried the Help Center as well, you do not provide help/solution there. Tell me the exact way I can achieve what I would like to, or how to contact you so you indeed help me recover those messages. There must be a way. I'd appreciate the help very much, thank you in advance.Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- My Facebook account has been hacked: [redacted]Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/06) */
Hi [redacted],
Thanks for writing in.
Friend connections on Facebook have to be confirmed by both parties involved. This means that one person has to send a friend request and the other person has to confirm this request in order for them...

to become friends. Only the owner of the Facebook account that the request was sent to can accept a pending friend request.
A friend request can be sent manually or through features like the contact importer. If you use contact importer, keep in mind that multiple friend requests and invitations can be sent at the same time. If someone signs up for Facebook through these invitations, they'll automatically be added to your friend list.
To learn more about adding friends, including how to delete or reject pending friend requests, please review this Help Center article: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks again for reaching out,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response does not address my complaint. I did not send "friend" requests to two total strangers, nor have I ever used the contact importer. Intentionally, I have very few Facebook friends because I am concerned about dissemination of my private information. Somehow, Facebook, the company, issued friend requests to two total strangers who accepted those requests and thereby gained access to my information. Please see and actually read my original complaint.
Final Business Response /* (4000, 9, 2015/08/17) */
Hi [redacted],
I understand this is a frustrating experience. Facebook does not friend users on your behalf and has not connected you with any friends that you did not request or accept through your personal account.
You may want to reset your password ** case anyone else has access to your account. This will help to secure your account in case anyone is attempting to login to it.
I am happy to help with any further questions that you may have as I understand this is not a pleasant experience and you want resolution. Let me know if there is anything further I can be providing for you here.
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
the URL of our business page is www.facebook.com/highplainsgunshop.  This account is linked to our email addresses I have provided and FB staff should have this information easily available to them.  
Sincerely,[redacted]

Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Facebook is asking me to submit ID: [redacted]- I’m having issues with my name on Facebook: [redacted]- How do I deactivate my account?: [redacted]- How can I download my information from Facebook?: [redacted]Thanks,
[redacted]The Facebook Team

Hi [redacted] As previously mentioned, we appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/10) */
Hello,
Thanks for contacting Facebook.
Please note that your primary payment method will be charged for all advertising activity that occurs on your ad account. Although you may advertise for several different pages from this ad account,...

the payment method listed as primary at the time of invoicing will be used. *A secondary payment method will be used in situations where the primary payment method fails.
Unfortunately, we're unable to refund your existing payment method and re-charge any payments that have already been made. To stop a particular payment method from being charged in the future, you'll need to remove it from your account.

To avoid this situation in the future, I would advise you to use the Business Manager feature. You can find more information at:
https://business.facebook.com/
Please let me know if you have any more questions.
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already done everything that the company has suggested in their reply. I also do not believe that Facebook is unable to refund my existing payment method and re-charge any payments that have already been made. They are one of the most technologically advanced companies in the world, surly they can reverse a simple charge?
Final Business Response /* (4000, 9, 2015/10/15) */
Hello [redacted],
Thanks for contacting the Revdex.com.
Facebook is unable to refund your existing payment method and re-charge any payments that have already been made. To stop a particular payment method from being charged in the future, you'll need to remove it from your account. Facebook only charges the primary payment on your ad account unless you have a failed payment, in which case Facebook will charge any additional payment methods that you have stored on your ad account.

Keep in mind you'll need to make another verified payment method the primary one on your account before you can remove your current primary payment method.
You can learn how to change your primary payment method in the Facebook Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
Payment Support Specialist
Final Consumer Response /* (4200, 11, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I doubt that Facebook does not actually have the ability to unable to refund your existing payment method and re-charge any payments that have already been made.

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
It is a generic and unhelpful...

response clearly from someone who is not familiar with this matter. I have filed multiple support tickets and repeatedly asked support to give even one specific reason why my payment account was banned. Each time my tickets were closed and any response given was unhelpful, arrogant, and rude. No reason is ever given. Just something to the effect of "this is our decision, consider this matter closed and this decision final." I have done absolutely nothing wrong and have broken no terms of service, but they just completely ignore that. 
Now to add insult to injury I am given this joke of a response asking for a link to the content. What content?! There is no link, there no content to give. I paid for a simple post boost and a simple page promotion. Next thing I know they have shut down my payment account with no reason or explanation given despite repeated attempts to resolve the issue by me. This is how Facebook operates. They treat their users like dirt and will not help if your life depended on it, but they are more than happy to take your money, track all your activities, advertise to you, and sell your information to third party companies without your knowledge or permission. 
Again there is no content to link to. This person has no idea what the issue is about. Absolutely unacceptable. Sincerely,[redacted]

Hi [redacted],Thank you for submitting your complaint. Please open the link below to see suggested Web Browsers to help you access your Facebook account.[redacted]Thank you,The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- How can I download my information from Facebook?: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and the email address associated with the account is [redacted]
[redacted]

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook. To learn how to change your name on Facebook, please refer to this help center link: [redacted]Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because: what content was inappropriate and deemed worthy of taking down?  I've been a member of Facebook for around 12 years and have never had an issue. I can't imagine whatever you took down was worthy of deleting my account permanently. No warning/ no contact from FB in any way.
 
I will ask again. What can be done about  reinstating my account Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2016/02/10) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2016/02/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The complaint is almost fulfilled but them bringing back my page has brought some errors to my account.
I click the agree button and it says "Sorry, this feature isn't available right now. An error occurred while processing this request. Please try again later."
It doesn't allow me to get on my page, which makes my whole account inaccessible and blocking me from everything. This is a major glitch with my account and I need this fixed ASAP.
They brought back my page but that glitched out my account and now it's impossible to access it due to the glitch on the account....
Please fix this so this issue can be fully resolved.
Final Business Response /* (4000, 10, 2016/02/29) */
Hi [redacted],
We've reviewed your report and have taken action to rectify the situation. Sorry for any inconvenience this caused.
We also recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (3000, 13, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Memehub and my Personal account are back up and running, but I have 1 more concern. I have a page error which does not allow me to add new admins (Who help me regularly) and only my account is admin. I am restricted from "unlisting featured admins" and
"blocked from adding new Page admins" so the people I had helping me cannot be added as admin. The only other way around this is to let them use my account (Which is a MAJOR security risk which I will not take.) or take these restrictions off so that I can personally add them back as admin to help the page out when needed.

Initial Business Response /* (1000, 5, 2015/10/21) */
Hi [redacted],
I've reviewed your account and your past disputes and unfortunately we are not able to refund these charges.
Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when...

you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
On the other hand, it appears that the developer has decided not to refund you. I apologize for the inconvenience you've experienced. If you need more information about this issue, please attempt to contact the application's developer again.
Facebook is not responsible for the support provided by this developer. If you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unable to find a written statement that said I was being issuing a one time courtesy refund. And I am not being provided with a way to contact the application's developer.
Final Business Response /* (4000, 9, 2015/10/28) */
Hi [redacted],
Thanks for contacting Facebook.
It looks like the issue you're experiencing is with an app or game that isn't developed by Facebook. Unfortunately, because apps and games are managed by developers outside of Facebook, we're unable to provide you with support. But you can try contacting the developer directly for help.
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concern. Learn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I twice followed your link (https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr), and its instructions twice entered me into a loop that continued to bring me in a circle, without ever displaying my user ID. It doesn't give me my user ID; It just states a series of steps that lead me to the same page, and also states the same contact instructions that you listed. What I also found discouraging was that following the contact instructions also fell flat; I click Report/Contact -> I want to send my own message to the developer -> Continue, then I'm immediately brought to a screen reading: Report Submitted. You have submitted a report. I cannot contact the Castle Age developers.

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks, The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account in question?Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 9, 2015/02/18) */
Hi,
Can you provide us the link to your profile so we can investigate further ? Apologies for the inconvenience.
Thanks,
[redacted]
Community Operations
Initial Consumer Rebuttal /* (3000, 11, 2015/03/03) */
(The consumer indicated...

he/she DID NOT accept the response from the business.)
https://www.facebook.com/[redacted]
I am concluding that the next step for us all is a class action legal complaint to the federal court should there be one more incident. Everyone is accountable!
Here is the link to my profile and as of today, the harassment of my account still continues. When I post to any other FB member site, i.e., Oregonian, Cop Block, etc., my comments continue to disappear. Why do your white male employees continue to harass people for no lawful reason on Facebook? When I did my research, it showed 94% of your employees are white males. I have concluded they are the ones who continue to interrupt, harass and target legal users of Facebook. You have a practice of unsubscribing others' pages without their consent or permission either. They too have done nothing wrong!
Final Business Response /* (4000, 13, 2015/03/10) */
Hi,
You uploaded a photo that violates our Terms of Service, and this photo has been removed. Please review our Community Standards and remove anything else on your account that may violate our policies.
After reviewing your situation, we've also determined that your account has not followed the Facebook Statement of Rights and Responsibilities.
One of our main priorities is the comfort and safety of the people who use Facebook, and we do not tolerate hate speech. Targeting people based on their race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, or disease is a violation of the Facebook Community Standards.
To learn more about Facebook's policies, please review the Facebook Community Standards:

Facebook Community Standards: https://www.facebook.com/communitystandards
Thanks,
[redacted]
Community Operations
Facebook