Facebook

Complaint: [redacted]
here is the facebook page that we are having problems using
 
[redacted]
 
Sincerely,[redacted]

Hello,
 
Sorry for any inconvenience. If you have any further questions, please visit our Help Center at the following address:
[redacted]
Thanks for contacting Facebook,
[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: None of the offered links in your message apply.  [redacted]This page was created by a former employee and can not be edited or updated by the business owners. My client wants it GONE. I have reported this page 3-5 times per month for 12 months as being a duplicate page. FaceBook has done nothing in 12 months to address this situation. PLEASE do so now. 
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report an impostor account on Instagram: [redacted]- Report abuse on Instagram (ex bullying, harassment, spam):[redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]
Thanks, 
The Facebook Team

Hi,
We appreciate you taking the time to contact us, but unfortunately since your account was deleted for violating our policy we can't support this type of request through the Revdex.com.
For further assistance please visit the Help Center to find the best way to report this kind of issue: https://[redacted]?helpref=facebar_dropdown_help
 
Thanks,
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the [redacted]. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:** [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2014/08/12) */
Hi [redacted],
Thanks for your message. Although we're not able to support Pages questions through this channel, we've addressed many of the most common Facebook Pages issues in the Help Center:
- Managing your Page:...

https://www.facebook.com/help/pages/admin
- Page policies FAQ: https://www.facebook.com/help/pages/policies
- Other Pages topics: https://www.facebook.com/help/pages

Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2016/02/25) */
Hi [redacted],
Thanks for writing in. I'm sorry to hear about the experience you've had, and I definitely want to help fix it.
Can you send me any extra details about what the program that you're being asked to download is called and what the...

program is supposed to do? If you can provide screenshots, that's ideal. I want to make sure that you're not actually encountering malware created by another party. If this sounds like a possibility, we do have a Help Center article with some suggestions for making sure your computer is secure: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=u2u
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would have no problem doing this to continue to try to resolve the matter but I have no way to send the screen shots to them nor a way to contact them. Thus how can I accept their way to try to resolve this at this time? So if the Revdex.com or Facebook wishes to provide me with the proper information to send in said screen shots to the proper people I would more than happily continue on with the process of resolution by providing the information requested so as to resolve the matter.
Final Business Response /* (4000, 9, 2016/03/09) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
It looks like malicious software was downloaded to your computer. We've temporarily locked your account so we can help you remove it. When you log into Facebook, you'll be asked to download anti-virus software and scan your computer. After the scan, you'll be able to access your account.
If you have questions about this process or need help, you can review our Help Center resources: http://www.facebook.com/help.php?page=931
To learn more about malware, visit: https://www.facebook.com/help/malware

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2016/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I run n anti Malware program. This is the complaint to begin with. *WHY* do I need to download their anti-malware software to my computer to access my account? This is the basis for the initial complaint to start with and the reason for this entire process. I do not accept having to run their software that I do not know nor trust when I run anti-malware software I know and trust to start with. I run Malwarebytes as I have for years. This is a known and trusted program. Thus I do not see the need to run the software Facebook requires. Facebook has breached personal security in the past and has gotten in trouble for it. Why would I trust their software or a software they are partnered with, especially when I have to download it or be directed to to a site from their site to download it? I have had issues with my bank account with their messenger for phone when I have made purchases with it on my phone. Their messenger for phone requires me to allow access to all my personal information and even my camera on my phone to use their phone messenger service, which is why I do not use it. So what is to stop them from similar tactics in a malware download to my computer. I run a known and trusted anti-malware program on my computer and that should be more than good enough. I request them to release this hold on my account for my computer and allow me to access my account freely once more like I used to be able to. This is nonsense and I want this handled without the need to download their programs and software to access my account when I utilize program(s) and/or software that is similar and does the same job that is trust and known not only by me but many others and is also available to the masses as well.

Initial Business Response /* (1000, 5, 2015/01/15) */
Hi [redacted],
Thank you for reaching out to Facebook. We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem is still there. There is still a block in my page. And they have the nerve to direct me to Facebook.com/help. An abyss where no one helps or resolves ANYTHING for YEARS. I pay for facebook advertising. I want my page unblocked. I pay money. Good heard earned money and I need this issue resolved.
Final Consumer Response /* (3000, 12, 2015/02/02) */
https://www.facebook.com/InArtPhotography?ref=hl
I just tried sharing my page and I also just tried linking my page in a comment. Still received a pop up saying:
"The content you're trying to share includes a link that our security systems detected to be unsafe:
Mentioned page 'In [redacted]
Please remove this link to continue.
If you think you're seeing this by mistake, please let us know."
This is becoming a little ridiculous. My organic reach is down to nothing and I am willing to pay for advertising but the system won't let me do what I need to do.
Contact me. Call me, email me, ask me anything just PLEASE UNBLOCK whatever is blocked within my page. The whole page isn't blocked, it's something inside the page.
again, my fb page url is [redacted]@yahoo.com
XXX-XXX-XXXX
Thank you


Final Business Response /* (4000, 14, 2015/02/04) */
Hi Ms. [redacted],
We apologize for the inconvenience. We reviewed this page and have found it to be safe. Let us know if there are any further issues.
Thanks,
[redacted]
Community Operations

Complaint: [redacted]I am rejecting this response because:
unfortunately we have already tried to report this page in different ways available on face book but the page is still up and facebook is not taking any action.
[redacted] This profile has illegally used our dental office logo and phone number as its profile pucture, it is a screen shot from our office website( [redacted]).
[redacted] claims she has not created this profile. 
We request that this profile be removed immediately by Facebook as it has used our trademark and name without our concent.
Sincerely,[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- Facebook is asking me to submit ID: [redacted]- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to your account?Thanks,The Facebook Team

Hi,Thanks for your email. We don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issues. Learn more about usernames in the Help Center:[redacted]  Please note that usernames on both...

Timelines and Pages can be updated one time by visiting [redacted]. Usernames are subject to availability.   Thanks,[redacted]Community OperationsFacebook

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]Thanks,The Facebook Team

Hi [redacted],Thank you for your note, would you please send us links from the content pending review so that we can evaluate if it violates our Community Standards? Thank you,Facebook

Complaint: [redacted]I am rejecting this response because: their so called 'help' section is entirely useless. as it so happens, Microsoft defender picked up the virus that I got from face book. at the moment my computer is 'ok'. had it not been, I would be asking [redacted] for $[redacted] to replace my p.c. something he would probably have in a jar on his kitchen table. what is the next step? Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: This answer from Facebook blatantly shows the legitimacy of the complaint. There is no type of real service or accountability from Facebook, they are a faceless giant. Companies like this need to be regulated. This is absolutely horrible. I spend my time writing a formal complaint and pointing out what my concerns are and pleading for help and they send back a generic response which fully proves nobody even read the message. I also reject this response because I have used the method they have said to use for the issue on a daily basis with absolutely no response. If a company invest hundreds of thousands of dollars into another companies platform there should be some type Protection for the parties involved. This shouldn't have to be a legal case. It should be able to be resolved by people. The fact that Facebook and Instagram are not taking this even remotely serious is disheartening and terrifying. I have invested so much into this and they ignore there is even someone reaching out to them. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/03) */
Hi,
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 12, 2015/09/10) */
http://fb.com/l/[redacted]
Consumer does not have a Facebook account so she is unable to report this issue the way FB recommended.
Please review complaint 57331496 (Lasher)as these complaints are related.
Final Business Response /* (4000, 15, 2015/09/21) */
[redacted],
I am so sorry to hear that you are encountering this issue. I am happy to help resolve this situation for you.
We investigated and could not find a group listed at the link you reported. Would you happen to have another link to the content that you can provide us?
IF not, please try filling out this contact form for the correct team to review this:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
From there we will be able to investigate further.
Thank you,
Facebook