Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi, As previously stated, we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]
Thanks, 
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I've opened several claims over the past 6 months, each with months in between and I have never received any response from Facebook.If you look at my first 3 or 4 claims I did include a photocopy of my Driver License. The customer service has yet to respond to me in any matter at all.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because :Facebook did not solve the problem, the links they sent did not help at all, I already sent a photo and what I could, I was entitled to my right, and they did not release my account, and more, they did not give me the reason why they blocked me, Advertisement of the face was: an email an account, because I have the email and I created the account for a long time, I have contacts and personal friends there that I could not speak, I want my account back, the service of facebook in Brazil is difficult does not have How to get in touch, including some contacts sent correspondence to the face on the website, but without any success.I just want my account to be released and this alone, the response they gave was totally unsatisfactory, they have been months waiting for the release, just release the account and problem will be solved!Best regards[redacted]Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:This link to help center stuff is the only response I can get. I would like to speak to a real, reasonable person. My account is blocked. I need access to it. I run business through it. I network for business through it. This is ridiculous. Sincerely,[redacted]

Hi[redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
Business requesting more information. 
Further communication needed.
The url requested: [redacted]Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/08/12) */
Hi [redacted],
Thanks for your message. It doesn't look like the email address you provided is associated with an active Facebook account. Unfortunately, we don't have the ability to restore accounts that have been permanently deleted. We're...

sorry for the inconvenience.
If you have any other questions, please visit the Help Center:
https://www.facebook.com/help


Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account is not deactivated it has been temporarily locked. I will contact a lawyer if you refuse to unlock the account
Final Business Response /* (4000, 9, 2014/08/19) */
Hi [redacted],
Thanks for your message. It looks like you sent us an ID that either doesn't match the account info or isn't on our list of acceptable IDs. To maintain the security of this account, we can't give you access or take any further action until we receive an acceptable ID.
You may be able to get back into your account on your own. Try logging into Facebook from a computer, mobile phone or tablet that you've used to log into Facebook before. Once you've logged in, you'll be prompted to take steps to verify your identity.
Learn more about how you can verify your identity in the Help Center:
https://www.facebook.com/help/account_recovery/?ref=cr
You can also learn more about the types of IDs we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Verifying your identity helps us keep your account secure. We apologize for any inconvenience this causes.
Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/22) */
Hi [redacted],
Thanks for writing in. We're sorry to hear you've encountered this problem on Facebook. We'd like to investigate, but to do so, we need a little more information.
Could you please provide exact links to the post you believe...

should not be on Facebook?
Thanks,
[redacted]
Facebook

Complaint: [redacted]I was using Facebook for years,  there is no reason why I should have to submit an id in order for Facebook to unlock my account.I am rejecting this response because:
Sincerely,[redacted]

Hi [redacted], Thanks for your report. We are restoring your page as this was removed in error. Please note, that our policies with regards to the sale of firearms changed recently. The purchase, sale or trade of firearms, ammunition and explosives between two private individuals isn't allowed on...

Facebook. For more information, please see this Help Center link, [redacted]Thanks,[redacted]Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi,
Facebook is a community where people use their authentic identities, so you always know who you're connecting with. As noted in our response sent on August 22, until we receive an accepted form of ID that matches the information listed on...

the account we won't be able to respond to this case or assist you further.
In the meantime, this account will remain locked as a security precaution. While it's locked, the account won't be visible on Facebook or appear in search. We apologize for the inconvenience and thank you for your understanding.

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept Facebook's terms because they expect me to submit proof as to who I am. The government id that I have DOES NOT MATCH the name of [redacted] is a roleplay account which I use to roleplay. First Facebook you need to change your rules and regulations.
An article which I have read just recently states that now Facebook is allowing that Germany may use fake accounts.
Final Business Response /* (4000, 13, 2015/08/31) */
Hi,
Thanks for your reply. We're unable to give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to confirm your identity
- Sent us documentation that doesn't match the name, photo or date of birth listed on this Facebook account
Please reply to this email and attach a copy of an accepted form of ID. Be sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number).

Please visit the Help Center to view the types of ID we accept:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Once we can confirm your identity, we can help with this request.

Thanks,
[redacted]
Community Operations
Resent response by US Mail. email was returned.

I went thoroughly with a technician that is very knowledgeable about Facebook. He did not find anything on my account that I might have liked or subscribed to nor any links that might prompt these ads being sent to me. Still they come. Ads from drug abuse treatment centers and other ads where people discuss their drug use. Facebook holds complete ownership of the problem.Sent from my T-Mobile 4G Android device

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the locked account you reference?Thanks,[redacted]The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Final Consumer Response /* (2000, 6, 2016/01/20) */
the matter has been resolved and we have access

Hello [redacted],
Your account name change will not show on the page itself.  Facebook accounts are meant to represent people and not organizations or businesses.  A page represents a business or organization, and can allow management from multiple people.  Your page will not show the admin's names directly on the page and will allow you to keep your page's brand integrity.  If you are experiencing an alternative issue please describe this in further detail and we will be happy to assist you.  
 
Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,**The Facebook Team

Complaint: [redacted]
I am rejecting this response because: the business has asked for more...

information. Please forward the following information to the business. Hi [redacted],I'm not sure I understand what you need with the URL. I'm happy to forward the link to my business page, but since I can't add my town as a location it doesn't provide information to you. What I'm needing is for the town of [redacted] (it's in Canada) to be added as a city. This will allow my customers to check in and find me on the map via my business page. I can't find how to do this on my own. All support I have received tells me to use a nearby city, but this doesn't show my customers where I'm located. What URL exactly are you needing?
Sincerely,
[redacted]