Facebook

Complaint: [redacted]
I am rejecting this response because: Personally identifiable information will be made publicly available here in Revdex.com. This complaint is in regards to the below Ad accounts that were disable by Facebook for the following generic reasons. #[redacted] - Alleged TOS violation. No reply to request for more clarification#[redacted] - Alleged billing violation. No reply to request for more clarification
Sincerely,
[redacted]

Hi [redacted] As previously mentioned, we appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 6, 2015/10/07) */
Hi,
Thanks for contacting us. We're currently unable to confirm your name. This might be because your name doesn't follow our name standards. Please visit the Help Center to learn what names are allowed on...

Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.
Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We hope you can help us confirm your identity so we can resolve this issue.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/10/08) */
[redacted]Document Attached[redacted]
Facebook policy clearly allows me to use "World Fusion Radio" as the name at the top of my profile. See attached proof.
Final Business Response /* (4000, 18, 2015/11/23) */
[redacted],
It appears that there has been some confusion regarding the messaging from Facebook that you are quoting. When we are referring to "verification", we mean the verification badge that is used on highly trafficked pages and profiles of public figures and well known organizations.
You can find out more about verification here:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
As it stands, the name that you had on your account is still violating our Authentic Name Policies and we have pushed the name change for you on your account.
Please let me know if you have any questions.
The Facebook Team.
Final Consumer Response /* (4200, 20, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook's response is incorrect. What Facebook asked me was as follows:
"We received your request to switch to your other name on Facebook, but first we need to confirm that you're known publicly by this name.
Please send us any of these types of identification:
- Link to your Wikipedia article or IMDB page
- Photo of a publication that refers to you by your public name, like a book, album cover or magazine
- Scanned copy of a membership document that lists your other name, like a Screen Actors Guild card, a sports club association card or member ID for a trade association
- Credit card (with the number blacked out)
As soon as we can confirm your other name, we'll make the changes you requested.
Thanks,
[redacted]
Community Operations
Facebook"
I have a screen shot of this e-mail as proof but Revdex.com's online form does not permit attachments.
I HAVE confirmed my "other name." (I also have proof that I have) Therefore, since I have confirmed my "other name" by Facebook's own criteria, Facebook is obligated to honor their promise and make the change to my profile that I have requested. Facebook must restore my profile name to "World Fusion Radio."

Hi [redacted],Thank you for contacting us through the Revdex.com. Once again, to gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I think someone was trying to scam me or a friend: [redacted]- I need to report an unauthorized charge or request a refund: [redacted]Thanks,The Facebook Team

Hi [redacted],
Thank you for your response. To help regain access to your account, please log in & follow any on screen steps that you are prompted with. If you are unable to log in to this account, please send a screenshot of the error message of what appears when you attempt to log in. 
Thanks,
[redacted]The Facebook Team

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile that is having the problem and the page that you can't see?Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 14, 2015/09/09) */
Hi [redacted],
Thanks for contacting the Revdex.com.
I'm sorry for the inconvenience this caused.

I've reactivated your account, so you should be able to access your payment methods now by going to the Payments section of your Ads Manager:...



https://secure.facebook.com/ads/manage/funding.php
Thanks,
[redacted]
Support Specialist
Initial Consumer Rebuttal /* (3000, 16, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks FACEBOOK for your feedback.
I understand from your message that this has caused me inconvenience. It has not only caused me inconvenience m it has caused me needless disruptions and hurt my economic opportunities as I could not PROMOTE my book during the sensitive day and week of the release of my nook.
I request for a compensation promotion that will run for a mutually agreeable and accepted time from Facebook.
I also seek monetary compensation for the disruption and inconvenience occasioned by this unwarranted interruption by Facebook.
I cannot promote my book now until the end of the month. That's why I initiated promotion on August 30 to announce the release of my Kindle book and paid to boost the post on my page. Both of these were stopped or suspended causing me potential loss of economic, financial and other opportunities.
I desire compensation for inconvenience and wasted opportunities.
Final Business Response /* (4000, 18, 2015/09/16) */
Hi,
We want to help you resolve this issue, but we can't until you reply and attach identification that confirms the name submitted in your request.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.

Please save the file(s) as a JPEG and cover up any personal information we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Once you send us the necessary IDs, we'll be happy to change your name.

Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 20, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your feedback Facebook.
For the avoidance of doubt and for purposes of strong and better clarity, I am writing to draw your attention to the sub-item below.
PROPOSED TERMS OF SETTLEMENT FOR THIS CASE TO BE RESOLVED.
1 On August 30 through September to September 9, 2015. Facebook BRANDED my activity as "suspected fraudulent" and STOPPED my paid advertisements and boosting of Facebook page.
2 On September 1, 2015 after making strong publicity efforts announcing my book release( and the book release was the reason for the paid ads) FACEBOOK LOCKED my account for over 24 hours requesting for Account Verification which I did within the 1st hour of the locked account.
This action PLUS the ONGOING EMBARGO on my paid ads because of false and suspected accusation of fraudulent activity disrupted, and SABOTAGED all my book release, publicity and promo efforts. Some of my friends stopped seeing me online.
3 AGAIN on September 4, 2015- September 7, 2015; FACEBOOK LOCKED my account; demanding for VERIFICATION AGAIN. The same govt.issued ID I used in verifying my account for Sept 1 Account Closure was rejected until September 7 when it was reopened. And it was same day I reported to Revdex.com.
this second unwarranted closure of my account did extensive damage to all my promo efforts and the double account locks cost me LOSS OF FINANCIAL & ECONOMIC OPPORTUNITIES and potential sales of my book.
4 Again during the same season; FACEBOOK struck again. This time it targeted my publicist who opened a page to promote my book and STOPPED the paid ads.
5 My account has since been reopened from Sept 7, 2015.
I am not asking for my name to be changed from "[redacted]" back to "[redacted]". FACEBOOK already changed my names as it appears on Facebook without my knowledge, consent or approval.
Usually when the date of birth and photo information on an ID matches with that on the Facebook profile. It is verified and the names retained. But Facebool already branded me " fraud" and their presumption was that I am using a fake identity. When in fact "[redacted]" is the literary name I am known with in all my books currently on sale on Amazon and Amazon Kindle.
FACEBOOK SHOULD RESOLVE THIS COMPLAINT BY
A GIVING ME A COMPENSATION PROMO FOR MY PAGE AND POST.
B PAYING ME A MUTUALLY AGREED SUM OF MONEY AS DAMAGED FOR THE INCONVENIENCE,UNWARRANTED DISRUPTION, SABOTAGING AND DISTIRBING MY PROMO AND PUBLICITY AND PAID ADS WHEN IT STOPPED MY PAID ADS AND LOCKED MY ACCOUNT- A TOTAL OF FOUR DAYS.
I HOPE FACEBOOK AND THE WORLD READING THIS ON Revdex.com WEBSITE CAN AGREE THAT I HAVE PROVIDED BETTER CLARITY.

Hi [redacted], 
We have rate limiting in place to prevent bad actors from abusing our platform. On the rare occasion that your behavior resembles actions we've seen from spammers, we will ask you to slow down so you don't accidentally trigger our automated systems.
We apologize for the inconvenience.
Thanks, 
The Facebook Team

Hi [redacted], Thank you for writing in with your issue. We have now undone the merge. To avoid further confusion can you please confirm which page you would like to keep, and which page you would like merged into it? Regards, [redacted]Facebook

Initial Business Response /* (1000, 5, 2015/03/05) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I opened a case with them before contacting Revdex.com. I want a full refund and my card information deleted from their database.
Final Business Response /* (4000, 19, 2015/04/02) */
Hi [redacted],
Unfortunately, we are unable to issue a refund in this situation. Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular case.
When you created your ad, you agreed to our Terms and Conditions. Learn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
Fortunately, we were able to disable your credit card from your account. This should help prevent future unwanted charges.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook
Final Consumer Response /* (4200, 21, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not authorize the continued use of my debit card for more than the boost up to February 15, 2010. Again, I was billed for a re-occurring charge on February 28, 2015. At this point it would be helpful if someone would contact me directly because the charges on February 28, 2015 were indeed fraudulent.

Complaint: [redacted]I am rejecting this response because:IIssue is NOT fixed what is wrong with you people??!!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:further action requiredThank you [redacted]. I look forward to hearing from you.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi **,
A member of our team accidentally removed something you posted on Facebook. This was a mistake, and we sincerely apologize for this error. We've since restored the content, and you should now be able to see it.
[redacted]
Community...

Operations
Facebook

Hi,Thanks for reaching out to us. I'm sorry to hear about this. In order to protect the privacy of everyone who uses Facebook, we can't answer questions or respond to requests that involve other people's accounts. Please let me know which account you would like access to and we can proceed.Thanks,[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2016/04/05) */
Hi [redacted],
Thanks for reaching out. A member of our team mistakenly removed this photo, and it has been restored. We are very sorry for the error.
Best,
[redacted]
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
Thank you for restoring the photo. I hope this does not happen again seen as though the photo has been restored on my Facebook. If it does, do you have an email address I can contact directly to help with the issue?
Many thanks, [redacted]

Initial Business Response /* (1000, 5, 2016/03/07) */
Hi [redacted],
Thank you for bringing this name change to our attention. We have submitted it to the appropriate team, and will ensure that the correct action is taken.
Regards,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 10,...

2016/03/17) */
The original page has now changed web addresses to: https://www.facebook.com/Hancock-Law-XXXXXXXXXXXXXXX/
Final Business Response /* (4000, 12, 2016/04/04) */
Hi [redacted],
Thank you for your patience. We are looking into this issue and will be reaching out to you in a separate email thread once we know more.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 14, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm still waiting on a resolution to the issue.

Complaint: [redacted]
I am rejecting this response because: they have failed to respond to my dispute my block has been in place to long to be temporary. The last response from Facebook via the Revdex.com was that the listing was properly deleted. So what's the problem?  I just want the block lifted.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/17) */
Hi,
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/[redacted]...

(http://www.facebook.com/help/contact/XXXXXXXXXXXXXXX?__mref=message_bubble) A Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Support Specialist
Facebook