Facebook

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: The response is laughable and has nothing to do with the complaint!Sincerely,[redacted]

Hi [redacted]
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password:[redacted]- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]
Thanks,
[redacted]
Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I need to report an unauthorized charge or request a refund: [redacted]- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- Facebook is asking me to submit ID: [redacted]Thanks,The Facebook Team

Hi,Thank you for reaching out to...

Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]
Thanks, 
The Facebook Team

Complaint: [redacted]
I am rejecting this response because:The response is in error and is total rubbish.Re. Hi, The links included in your report are for Pages, not for Profiles. Pages and Profiles are held to different standards regarding authenticity and impersonation. If you still feel that the content on the Pages violates our policies, you may report them."Then I am reporting both the pages and profile to you now.  I cannot see anywhere to report a profile as a separate thing. So I am reporting them both now. Surely with all the thousands of staff Facebook have it would not be unreasonable to expect one of them to be able to connect the hundreds of complaints received to the right section whether it be pages or profiles?   The well known self confessed hacker and spammer [redacted] who is impersonating others and hosting fake profiles AND pages as well as having multiple accounts to defame  is in direct violation of Facebooks rules and requirements.Why is Facebook supporting this scammer who is violating many of Facebooks rules?  Is it beyond the ability of the thousands of Facebook employers to do a proper check and then to remove this low life scammer from Facebook?Facebook has an accreditation agreement with Revdex.com and in that agreement is a requirement to act on complaints in " Good Faith" Refusing to properly check out this scammer who is impersonating others to defame them is NOT acting in good faith neither is saying I have to report it to an automated system. Over 400 complaints have been sent in by different people yet Facebook seem unable or unwilling to act in good faith and remove these libelous comments.All over the internet are complaints of Facebook not acting in good Faith and being in violation of their accreditation agreement with Revdex.com. I therefor am asking that it be revoked.Here are some comments about Facebook  after they were fined 110m euros (£95m) "In early May, the [redacted] strongly criticised Facebook and other social media companies as being "shamefully far" from tackling the spread of hate speech and other illegal and dangerous content.""[redacted] said the report into how Facebook worked was "alarming to say the least"."It needs to do more than hire an extra 3,000 moderators," said a statement from the organisation."Facebook, and other social media companies, need to be independently regulated and fined when they fail to keep children safe.""Facebook has been fined 110m euros (£95m) by the EU for providing "incorrect or misleading" information during its purchase of messaging service [redacted] in 2014.""Facebook moderators interviewed by the newspaper said the policies Facebook used to judge content were "inconsistent" and "peculiar".The decision-making process for judging whether content about sexual topics should stay or go were among the most "confusing", they said." Clearly the Facebook moderators are confused and are unable to do their job in a fair and consistent manner. Their refusal to remove accounts that have been reported so many times and are clearly in violation of their own rules. Prove quite clearly that they are unable or unwilling to abide by their accreditation agreement and so I officially ask that it be revoked.
Sincerely,
[redacted]

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the page and profile in question?[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/18) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We'll be happy to assist you, but first we'll need some additional information about your account. Please provide as much of the following info as possible:
- Your full name...

as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

ATTN: Facebook,
We have attempted to contact FACEBOOK through the normal requirements BUT ONLY RECEIVE FORMATTED REPLIES WITH NO SOLUTIONS. IE: "Thank you for taking the time to report something that you feel may violate our Community Standards. Reports like yours are an important part of making Facebook a safe and welcoming environment. We reviewed the profile you reported and found it doesn't violate our Community Standards".  Uh, Facebook.. [redacted] and [redacted] aren’t real people. Facebook even states in their own policy that “real names must be used”
What names are allowed on Facebook?Facebook is a community where everyone uses the name they go by in everyday life. This makes it so that you always know who you're connecting with and helps keep our community safe.
Your name can't include:Symbols, numbers, unusual capitalization, repeating characters or punctuation
Characters from multiple languages
Titles of any kind (ex: professional, religious)
Words or phrases in place of a name
Offensive or suggestive words of any kind
If your name follows our standards and you're still having trouble changing it, find out why.
Other things to keep in mind:The name on your profile should be the name that your friends call you in everyday life. This name should also appear on an ID or document from our ID list.
Nicknames can be used as a first or middle name if they're a variation of your authentic name (like Bob instead of Robert).
You can also list another name on your account (ex: maiden name, nickname, professional name).
Profiles are for individual use only. You can create a Page for a business, organization or idea.
Pretending to be anything or anyone isn't allowed.
THIS INFORMATION CAN BE FOUND AT FACEBOOK POLICY:[redacted]Facebook's needs to investigate its employees, under TOS it requires "REAL NAMES". These are current FAKE user names that post spam,[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center...

articles below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]
Thank you for your response. There are no accounts associated with the emails you provided. If you provide us with the email address or URL of the account we can investigate further.
Thanks,
The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/08) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.
...


Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We have reached out to you through your original correspondence with us to resolve this issue.
This issue should now be resolved. We apologize for any inconvenience this...

may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
We are sorry to hear that you're concerned about your safety on our site. Facebook is about sharing, and our privacy controls give you the power to decide what and how much you share.
You can adjust your Privacy Settings so no...

one except your friends on Facebook can see certain information listed on your timeline. Start by visiting the Privacy Settings page, which you can access from the Account drop-down menu at the top of every Facebook page.
Control basic information your friends will use to find you from the Connecting on Facebook section.
Control who can see what you share by selecting one of the four global privacy setting groupings (Everyone, Recommended, Friends of friends or Friends only) in the "Sharing on Facebook" section. If you'd like to further customize these settings, click on the Customize settings link towards the bottom of that section.
Control how your information is shared externally from the "Applications and Websites" section.
Block specific people or applications from interacting with you on Facebook from the "Block Lists" section.
We recommend that you consider blocking the user involved in the report. People you block won't be able to find you in searches, view your timeline, or contact you with pokes, Wall posts, or personal messages. You can block people by adding their names to your block list at the bottom of the Privacy page, or by checking "Block this person" when you report them. These people will not be notified when you block them, and any existing ties you have with them will be removed.

For more information on editing your Privacy Settings, please visit the following link to Facebook's Help Center:

http://www.facebook.com/help.php?page=419
Please remember that you should also contact the authorities if you ever feel threatened by something you see on the site.
Thanks,
[redacted]
The Facebook Team

Hi [redacted] It looks like you have more than one account on Facebook. A Facebook profile is meant to represent a single person, and having more than one profile doesn't follow our Community Standards. We also require that each profile shows the account owner's first and last name. This way, everyone always knows who they're connecting with.
To help us understand which account you want to keep, please also reply with the following information:  - The URL of the account- A description of your profile picture - An estimate of when the account was created- The email associated with the account
If you don't have multiple accounts and think we made a mistake, please let us know by replying to this message with something from our ID list.  If you think your account was hacked, we can help you secure it: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team