Facebook

Initial Business Response /* (1000, 10, 2015/05/08) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue.
The account was temporarily locked by our systems after we detected suspicious login activity. ...

Before we could unlock your account, we needed to verify your identity.
Additionally, due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may have caused.
If this happens again, please reply to this email with details, and we'll do our best to help.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]Here is a link to my band page:[redacted]. If you need anything else, please feel free to let me know. Thank you very much for your time and consideration. Have a wonderful evening.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:You have already sent them the link last week. They are askingfor the same thing again. I would like them to know I do not appreciate being blocked from my account 2 times for no reason. Their rating in my eyes is F. I will just delete my [redacted] account and won't bother them again since they clearly do not want to resolve this issue. Thank you for your assistance. Sincerely,[redacted]

Hi [redacted]Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: It is unacceptable. Your link provided directs me to provide trusted contacts. The hacker changed them. There is no way for me to recover other than the trusted contacts that were changed by the hacker. There is no contact information to contact Facebook via email. Only the help center, which is not helping. You have provided this link last message yesterday. I explained why it is not helping, but you give link again. I need help. I need contact from a real person. Not a link to your help center.Sincerely,[redacted]

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]Thanks, The Facebook Team

Complaint: [redacted]I am rejecting this response because:
It seems that they haven't read my complaint ... I told you in the post message that my problem isn't supported in you Facebook page help center. There's no topic on this problem. You may are not able to help me, but could you send me toward a person who can help me get my account back please.
Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/04/30) */
Hi,
Thank you for reporting this potential abuse on Facebook. We'll review the material and remove anything that doesn't follow the Facebook Statement of Rights and Responsibilities. If warranted, we'll also warn or disable the person...

responsible.
To learn more about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Please remember that you should also contact the authorities directly if you ever feel threatened by something you see on Facebook.
In the future, you can use the "Report" links (which you will find next to most things on Facebook) to report something to us. Learn more in the Help Center:
https://www.facebook.com/help/reportlinks
Please rest assured that these reports will be kept confidential.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 12, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are many complaints onli9ne about receiving statements exactly like the one they gave, however nothing is done after. I went through the report links plenty of times and nothing was resolved they just ignored it.
Final Business Response /* (4000, 14, 2015/05/19) */
Hi,
Thank you for your report. In order for us to look into the reported abuse, please respond to this email with all of the following information so that we may investigate the issue:
-Web address (URL) to the page containing the offensive content
-Exact name and networks of the person responsible
-Web address (URL) to their timeline or search listing
-Brief description of the abusive content's context and nature
-Location of the abusive content e.g. status update, About Me section, comments under photo
-Time and date at which the abusive action occurred
We also encourage you to review our Privacy and Security Help page (http://www.facebook.com/help.phpprivacy). There, you'll find answers to many common questions.
Thanks,
[redacted]
Community Operations
Facebook

Hi[redacted]Thank you for contacting Facebook through the Revdex.com. We’re sorry to hear you’re having trouble accessing your Facebook account, but we think it may be compromised. To keep your information safe, we've locked your account.Before we can unlock your account, we need you to complete a quick security check. Please enter your login information on Facebook[redacted] and follow the onscreen instructions.Thanks,[redacted]The Facebook Team

Hi[redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: I have tried to use this solution REPEATEDLY. The hackers (who are in [redacted]) deleted my email address off of the account so when I try to restore it I get an error saying that email address cannot be found. This response/resolution is a bunch of ** and it does actually feel like at this point Facebook does not care if people's account's get hacked because they will not help when there is literally no way to get your account and ALL YOUR MEMORIES back. Sincerely,[redacted]

Hi,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi, Thanks for letting us know about this. While we can't help with this issue here, we want to make sure that your report gets into the right hands. To let us know about something that doesn't belong on Facebook, you can use the “Report” link near a post, profile, photo or comment.To learn more about how to report different things, please visit the Help Center: [redacted] Thanks,The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
[redacted]
Thanks, 
The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you please provide he email you are trying to add? Can you please also give us information on the account that you are trying to add it too. Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because:the link you gave does not work. Please call me to help with this issue, ###-###-####.I am able to get the app to work now for my personal page but can not get into my business page.  I can not login in from Safari or any other browser.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/05) */
Hi [redacted],
I'm so sorry to hear about this experience. Unfortunately it appears that our automated checkpoints incorrectly flagged your account multiple times. I've unblocked you fully, and you should have access to your account now. Let me...

know if you have any other questions.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, providing that your team finds a way for Facebook users to choose to get their deleted messages back. Also, please work on removing phishing attempts and/or lowering the chances of us becoming part of this unfortunate event. 
Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
The link you sent was to help me access my FB page. I have tried this route before and there has been nothing I can do. This page was taken over by someone else completely and I want it deleted. I have been through all of the steps sending links etc. to prove this page at one time belonged to me and that the art on it is my intellectual property, which there should be a record of. It takes time to gather and send all of the urls and info and after having done all of that work once before I don't feel that I should have to do it again. If you would have deleted the page the first time I tried and sent all of the info we wouldn't be here right now. There is still an ongoing criminal investigation for stalking, harassment,abuse and rape for the person that took over this page. FB is making this situation harder on me and I'm having to relive some really painful things because if FB not removing this page over a year ago. If this page isn't removed I will be forced to take some kind of legal action against FB. 
Sincerely,[redacted]