Facebook

Complaint: [redacted]I am rejecting this response because: You have instructed the [redacted] International Film Festival to covert a profile into a page.  The festival does not have a profile.  The profile in question belongs to Mr. [redacted].  He wishes to keep his profile.  Please review our previous emails.
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution is satisfactory to me. Please keep this open as they are still reviewing. Once we get a final answer then we can close this case. Thank you so much!Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/03/17) */
Hi [redacted],
It looks like your timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page. Facebook Timelines are intended for individual use and to represent...

real people using their authentic names.
Don't worry, we'll help you convert your timeline into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attempted to login to the new "Facebook Page" several times since the forced 'conversion', without success. When I try to access the new page, it will not allow me to login - it just sits there. As of 8AM on Mar 18, 2015, the page is completely unuseable, and I can't update it with new profile pictures. I am able to post comments to the page (as can anyone), but am unable to make any changes to profiles, privacy, etc. There has been NO explanation as to how to re-load all the information that I saved. Have I lost 5-6 years of history ??

Initial Business Response /* (1000, 5, 2014/12/11) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX A...


Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Well, to start with the link in your reply (tried in two browsers) goes nowhere.
Secondly, this complaint is not about getting my money back. It's about correcting a flaw and improving the small business advertiser experience.
And, may I say that as a user engaging with friends and family, I am completely happy...FB is brilliant! This is strictly about advertising.
As previously stated; could FB please correct the issue by allowing (in ad manager) advertisers the ability to select: Profiles that LIKE fewer than (drop down choice) XXX-XXX-XXXX- unlimited Pages.
Final Business Response /* (4000, 9, 2014/12/24) */
Hi [redacted],
Thank you for contacting Facebook. We really appreciate your feedback about your advertising experience. Feedback is very valuable to us and we will definitely factor in these experiences as we continue to update our systems.
If you have any other issues or questions, please let me know.
Thanks,
[redacted]
Payment Operations

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I am unsure how the business would like to proceed with this. They directed me to a page which I have already addressed and which does not resolve the issue. They have also made the decision to not provide a support line or e-mail which can more directly solve the problem. It also cannot be solved by simply deleting one's account since the business retains old posts that you have made in their system. In effect, the business is refusing to assist in removing personal information which I do not want displayed on their website.Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile in question?Thanks,
[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked:[redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/03/11) */
Hi [redacted],
Thanks for bringing this to our attention.
Please note that you've been temporarily blocked from posting on Facebook for 7 days. This means you when you log in, you'll be able to view posts, but you won't be able to comment on...

them or create your own until the block is lifted.

To help prevent this type of block from happening again, please review and follow the Facebook Community Standards:
https://www.facebook.com/communitystandards
Keep in mind that people who repeatedly don't follow the Community Standards could permanently lose access to their Facebook account.
If you can't log into your account, please try resetting your password using the "Forgot your password?" or "Can't login?" link on the Facebook login screen to create a new password. Learn more in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The acct has been blocked since March 4, 2015 well over seven days. Additionally I've recieved three email notifications of someone logging in to my account unauthorized. On March 9, 2015 near [redacted] March 10, 2015 near Washington DC and March 12, 2015 near [redacted] I live in [redacted] I've had to change my password [redacted] times in the last few days. I have repeatedly tried to express to Facebook I am being harrassed and stalked on Facebook yet I'm being punished for it. My account has not been unblocked and the above response does not mention anything of blocking whoever it is that is falsely reporting me on Facebook. The recent unauthorized logins is an addition to the problem I'm having.

Complaint: [redacted]
I'm waiting for your reply
[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]Other:- I think someone was trying to scam me or a friend: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for your request to verify your account. We've reviewed this account and found that it's not currently eligible for verification.While the account may represent an authentic public figure or media organization, verification is also based on Facebook's standards for notability,...

which this account does not meet. We apologize for any inconvenience. Regards,The Facebook Team

If FB didn't feel that action was possible to take as it pertained to this issue....then why did [redacted] request that I send the URL and offer to assist me initially. I sent over the URL to both profiles...because as I expressed during my initial email, I have gone thru all proper channels including the Helpdesk and was offered a generic and automated response that they appreciated my feedback but nothing could be done. If technical issues cant be addressed or the fact that this is a service that FB claimed to offer its members, yet it appears that this option isnt offered to all members...but to a select few. I have requested that facebook would please in good faith repair this issue because it has affected my business and marketing and promotions have been done to promote this interview with a celebrity. Im sending the URL again, that [redacted] initially requested. [redacted]
Please go thru the previous correspondance to see the initial messages from [redacted]. I would appreciate if FB would honor what was initially mentioned.
 
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

I have already tried this many times, yet they still have me blocked. Have them call me directly after 6pm eastern time. I will not submit anythi g else again since they are refusing to honor their own standards and remove nudity and by not allowing me to put up my profile which contained no nudity or anything else deemed to be vulgar. They also removed an ad I placed on market place stating it contained nudity. I was looking for parts for my truck. I guess the truck in the pic was naked. If they believe a 2004 chevy blazer is nudity, they need to complain to Chevrolet about making nude vehicles. This is so stupid.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hi [redacted],
Unfortunately, we don't have the ability to restore messages that have been permanently deleted. We're sorry for the inconvenience. If you have any other questions, please visit the Help Center:[redacted]
Thanks,
The Facebook Team

Hi,
 If you can share what you wish to update your username to, I would be happy to help you update it.  
 Thanks,
[redacted]
Facebook Support

Complaint: [redacted]I am rejecting this response because:
This does not adress what I wrote in any capacity, nor did you accomodate my demands. Please take 3 minutes of your work time to read my original message.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/06/17) */
Hi,
[redacted] you have already opened up Revdex.com case
XXXXXXXX regarding this issue. We will take care of your inquiry in case XXXXXXXX.
[redacted]
Payment Support Specialist
Facebook