Facebook

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to...

keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/02) */
Hi [redacted],
Thank you for your email. I'm happy to help. I'm sorry for any inconvenience this issue has caused. I understand that you may have already contacted the developer, but I recommend reaching out to them through the Facebook contact...

form.
You can contact the developer using the steps described below. Keep in mind that developers work to immediately resolve your issue, but it can sometimes take up to 48 hours.
To contact the developer, follow these steps:
1) Open the application in question
2) Click the "Report/Contact this Application" link at the bottom of the application's main page
3) Select "I'm reporting a bug or loading issue within the app"
At this point, you'll either be directed directly to the developer's support site or Facebook's contact form will be displayed for you to complete.
If Facebook's contact form is displayed, please follow these steps:
1) Include a description of your issue
2) Check the option that reads "Let the developer know who I am."
(If you don't select this option, the developer won't be able to help with this issue).
3) Complete the remainder of the form
4) Once completed, the form will be forwarded directly to the developer and the developer will be responsible for resolving the issue.
If the developer isn't able to assist you at this point, please let us know.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response provided by FB is totally ridiculous and disgusting after all this while.
Let me just resummarise the case.
A) In my opinion App developer has rigged the games so that all paying customers get cheated. This can be independently verified by going through my records, my complaints to the vendor and also numerous similar complaints / related matters by a simple google search.
B) I have repeatedly asked the vendor to respond to my complaints and have been given vague and evasive replies. After I told them I will complain about the matter, they have stopped replying to me totally.
C) On September 17, I have written to FB that app developer is not responding and requested assistance for getting a refund. After repeated follow up, I received a simple one line reply from FB ,on Sept 23 that they are unable to take any further action in this regards. They have not informed me any thing about why they cannot help nor any details about what they have done if anything to try to resolve the issue.
D) Being dissatisfied with the response, on Sept 29, 2014, I have complained to FB grievance officer by email, asking for the physical address of Double U Casino and also informing them of my earlier complaints asking for help in resolving the matter. Till date, they have not even acknowledged my mail nor replied to the same.
E) Face book is well aware of the fraud and is coolly making money from the whole scam. It has pocketed 30% of the money and also its expenses without bothering to resolve or investigate or even look into any complaints. They are in collusion with the fraud company and have not even bothered to give me a reply about the address of the company.
The intent is to profit from the cheating. If they (FB) claim defense in the fact that they are just collecting money on behalf of the vendor, it will not hold true as in such a scenario, they cannot charge a high transaction fee of 30% plus expenses as merchant banks and credit card service providers dont charge more than 2.5% as transaction costs. So certain liability rests on FB in regards of the complaints for goods purchased via their portal / app / web page or similar on line service.
As per FB payment terms, I am eligible for refund of my money for defective goods or services. As a precedent and further justification, they can cite repeated complaints and non responsive attitude of app developer.
F) I have made similar purchases on Apple Itunes Store. On complaint with them and on providing the proof of my dissatisfaction, they have refunded me all the money for my recent inapp purchases.
In view of all the above, FB response is just not acceptable to me. A simple reading of my complaint would have informed them that
a) The app developer is not responding to my complaints.
b) I have already lodged a complaint with FB itself against the app developer also. So sending the steps for how to complain is just ridiculous. They are just employing delaying tactics.
I have screen shots of all my complaints to FB, App developer and Federal Trade Comission and New York Attorney General Office and chat transcripts with Apple and usa.gov
The same can be forwarded on request. I once again request you for assistance in availing of the refund.
Final Business Response /* (4000, 9, 2014/10/16) */
Hi [redacted],
Thank you for your message.
Facebook is not responsible for the support provided by this developer. If you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page.
Unfortunately, I am unable to refund the charge(s).
I apologize for any confusion you experienced when making your purchase. Facebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case.
After careful review, I've determined that we're unable to take further action regarding this matter.
Thanks,
[redacted]
Payment Operations
Facebook
Final Consumer Response /* (4200, 11, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is just refusing for accepting any repsonsibility in the matter.
FB has clearly refrained from commenting on any of the varied issues mentioned by me. They have thus indirectly acknowledged the facts raised by me.
a) rigged games
b) app developer not responding
c) FB terms of service found at https://developers.facebook.com/policy/payments_terms
It clearly mentions that "We may withhold from redemption any Developer Balance or portion thereof that was earned due to any breach of any Facebook terms or policies by you, or that was transferred based on fraudulent or illegal transactions, or that was alleged by a user to have been transferred without his or her consent, or that resulted in returned, undelivered, rejected, or defective goods or services or transactions."
So how can they now say that they will not refund the money.
Payment made for Defective goods/services have to be reimbursed by law.
d) providing address of the company
In spite of all the above, FB is still not providing physical address for the company. the intention is to defraud as many people as possible.
e) profiting from the fraud
FB is coolly profiting from the fraud.
Also, please note in an age of global terror and terrorism funding, having vendors whose credentials are not known hiding behind a facade like FB for illegally profiting from fraud will not stand up in the eyes of the law.
I have complained about these issues to NY Justice Department. I have also forwarded my request for address of developer to FB and FB grievance redressal officer. Till date I have not received any reply.
f) Refund from Apple Store
Similar situation refund has been issued by another vendor. SO FB cant justify any of its one sided actions.
The app developer is a fraud company. They are cheating people.
IF FB does not accept any responsibility also and does not refund my money and they jointly go on cheating more people daily, what is the alternative?
Another relevant question is
a)If app developer commits fraud and ignores complaints and does not respond and FB knows about this matter and still willingly ignores similar complaints from multiple users for getting more money, what can be said about attitude of FB. Till date they have not commented about any steps they have taken to even try to resolve the matter.
What recourse does the customer have. They will find a new person to commit fraud on every second.In the era of globalisation and high internet accessibility.
If FB had any ethics, they would have forced the developer to respond to my complaints with a copy of the response marked to them. Instead they have just washed their hands off the affair by saying that it is none of their concern. They will just take their money.
It seems that they are running their business like a Mafia Don. As long as they get their cut, it does not matter what the gangsters are doing. If at all anyone complains to them, they will just pass [redacted] buck. This seems like the best example to the pathetic and flimsy response FB has provided after so long.
My question to Revdex.com would be " What recourse do I Have as a consumer for the cheating and fraud done by these companies in collusion?"

Initial Business Response /* (1000, 5, 2015/07/02) */
Hi [redacted],
Thanks for writing in. We'd like to investigate your complaint further, but based on the information provided, we're unable to locate a Facebook profile that matches your description. Could you provide a link to the specific...

content that you encountered on the site? Once we have this information, we'll be able to look further into this issue.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will ask someone to help me find the link on my Facebook account. After this happened I closed my page down. Will try to accomplish this by next week.thank you
Final Consumer Response /* (3000, 12, 2015/07/08) */
[redacted]Document Attached[redacted]
Here are screenshots of the user that is posting vulgar messages. They appeared on my facebook feed.
Final Business Response /* (4000, 14, 2015/07/20) */
Hi,
Thanks again for your response. As stated previously, we understand your report to solely concern the username rather than the timeline as a whole.
Based on the information you provided, we do not see how this use of the username you reported would be infringing your rights. As a courtesy, we also reviewed this matter and determined that this use does not violate our Statement of Rights and Responsibilities.
If you continue to have concerns about this username, we recommend that you contact the user directly to address the issue.
Thanks for contacting Facebook,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 6, 2015/10/19) */
Hi [redacted],
Thanks for writing in. We tried to investigate your complaint but were unable to locate any blocked accounts associated with the personal details you provided. Could you please provide direct links to each account you'd like us to...

review, as well as the email addresses and/or phone numbers associated with those accounts?
Once we have this, we'll be happy to further review your complaint.
Thanks,
Violet
Community Operations
Faceboook
Initial Consumer Rebuttal /* (3000, 8, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I just want my facebook and instagram back, I've never had a complaint on either network, and this oculus thing was a mistake, and had no relation to my social media
[redacted]@icloud.com
phone number XXX-XXX-XXXX
that is the email/phone number associated with the facebook account
the instagram is phild22
Final Business Response /* (4000, 10, 2015/11/04) */
Hi [redacted],
Thanks for providing the additional information about your accounts. I have forwarded to the appropriate team to review your appeal.
Regards,
[redacted]
Final Consumer Response /* (4200, 12, 2015/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was blocked without warning or evidence, and on multpile platforms, seems a bit excessive considering I didn't see anything on facebook terms of service that I could be blocked on the site due to a consumer issue with oculus.
Thanks for looking into it, hope we can get it corrected.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
thank you so much for your prompt assistance, I really appreciated your help!
Cheers![redacted]

Complaint: [redacted]I am rejecting this response because: I don't know what a URL is.  Can't...

they just type my name in and delete my account.  I have sent my picture in numerous times, and they say they will review it.  they have sent me emails of friends to add to my account which I can't access, and now they are texting me to check my facebook messages.  I just want facebook out of my life.  If they can email and text me, can't they contact me directly and make all this go away?  Thank you for your help.Sincerely,[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.
Thanks, 
The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because: you are charging me individual charges AND lumping them together, meaning you are double charging me! I have sent this information to Facebook so many times. I took ALL the charges from this bank since I opened it, and took snippets of my facebook reeipts. The difference is:
Bank Withdrawals:      2/23 to 6/1               $[redacted]
FB Receipts:               2/22 to 5/29             $[redacted]
 
That's a difference of:  $[redacted]
 
Customer service keeps telling me they lump debits from the bank. The problem is they're lumping them AND charging them individually! Where are the receipts for the difference of $[redacted]?  The reason I know this is because I've been complaining of this a long time so from 5/23 to 5/29, I PURPOSELY only purchased around $** dollars ... yet ... you charged my bank $[redacted] ... ALMOST DOUBLE! Either charge me lump sum or individually, but not both because it's creating a double billing! Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have visited the Help Center several times. Though I stated the facts and examples of the harassment, Facebook denies the claim even though harassment clearly goes against the community standards. If Facebook had responded appropriately to my complaint, it never would have made it to the Revdex.com. Since Facebook refuses to uphold their own standards, I had to find another way to get in contact with Facebook, since no one is accessible to assist with my situation. 
Please remove the harassing reviews. 
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/03/02) */
Hi [redacted],
Thank you for reaching out to Facebook. We currently do not have a registration under the phone number XXX-XXX-XXXX. Unfortunately, you will need to go through the adding a phone number process...

again:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
If you experience any further problems signing up, please follow the instructions on this page of our Help Center and we'll do our best to assist you:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2015/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FACEBOOK KEEPS SAYING THAT MY PHONE NUMBER, XXX-XXX-XXXX. FACEBOOK YOU NEED TO UPDATE YOUR RECORDS IF YOU KEEP SAYING MY PHONE NUMBER HAS BEEN PREVIOUSLY USED WITH ANOTHER ACCOUNT. PLEASE CORRECT THIS.
Final Business Response /* (4000, 11, 2015/03/11) */
Hi [redacted],
Thank you for your response. As stated previously, we currently do not have a registration under the phone number XXX-XXX-XXXX. To report this directly to Facebook so we can investigate further, please visit this page in the Help Center and click the "let us know" link:
https://www.facebook.com/help/XXXXXXXXXXXXXXX

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted], Thank you for sharing your concern. Unfortunately I cannot change the rules regarding Page names for you. Please let me know if you have any other questions. Regards, [redacted]Facebook.

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- Someone posted an unfair review of my business: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com.We sent you an email through our secure support channel to follow up about this problem. Please respond with the information requested, and we'll do our best to help.Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/06) */
Hi [redacted],
Thank you for contacting us via the Revdex.com. We have opened a direct channel with you to further assist you with this issue. We ask that you use this channel as your primary communication with us for this matter.
Please let us...

know if you have any other questions.
Regards,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/14) */
Hi,
Thanks for contacting us. The email address you've provided doesn't match the email address that's listed on the account in question.
Please resubmit your request using the email address you use to log into Facebook and we'll be happy...

to assist you.
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email address used for log in is
[redacted]@[redacted].org
Final Business Response /* (4000, 9, 2015/10/21) */
Hi [redacted],
Thank you for writing back in. We've reached out to you directly at the email address associated with your Facebook account to resolve the issue. Our records indicate that it's been fixed as of now, but please feel free to write back in with any further issues and we'll be happy to investigate again.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/10/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
October 26, 2015
Revdex.com
Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXXX-XXXXXXXX-XX-XXXX)
The issue between Facebook and [redacted] has made progress however it is not resolved.
The recent instructions from Facebook allowed [redacted] to download and save the "Profile: [redacted]." The remainder of instructions to convert "Profile: [redacted]" did not help because the "Profile: [redacted]" was not allowed by Facebook to be converted to a "Page: [redacted]" (Facebook: "Creating content with this name is not allowed. Try another name.")
I am assuming that the issue is that there already exists a "Page: [redacted]." This Page was created at some time in the distant past and "Profile: [redacted]" is the only administrator.
[redacted] would be pleased to have access to "Page: [redacted]" and have the friends of "Profile: [redacted]" become followers. Unfortunately, since Facebook locked the "Profile: [redacted]" account, we cannot add an administrator to "Page: [redacted]."
In the past we asked Facebook to add https://www.facebook.com/[redacted] as an administrator to "Page: [redacted]." This is a possible resolution of the access issue. Hopefully there would be a route to migrate friends of "Profile: [redacted]" to the "Page: [redacted]"
An alternate is for Facebook to unlock "Profile: [redacted]" for a sufficient time to enable addition of administrators to "Page: [redacted]." We would ask for Facebook to provide a method to migrate friends of "Profile: [redacted]" to "Page: [redacted]"
[redacted] is a solutions provider; herein, we have attempted to resolve the issues in a constructive manner. [redacted] is a nonprofit, public interest, information source. Around the time that Facebook shut [redacted] down (June 2015), the [redacted] website was hacked and disabled. We believe there are individuals or entities wishing to suppress our first amendment, legal rights to free speech. Facebook should not be complicit in this injustice.
Sincerely,
[redacted]
Policy Director, [redacted]@[redacted].org

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I want to keep the complaint open until it is resolved. My email address is [redacted]. Thank you for looking into this.
Sincerely,
[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I would like to claim an unowned Page that represents my business: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. II can't provide link because it is disabled and I can't log in , do you need my password also ? 
Sincerely, [redacted]