Facebook

Initial Business Response /* (1000, 5, 2016/02/12) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com.
We currently do not have a registration under this email address. Unfortunately, you will need to go through the sign up process again. If you experience any further problems...

signing up, reopen this case and we'll do our best to assist you.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is completely ignoring this problem and does not reply to four requests for assistance.
The original email address was [redacted]@megalink.[redacted]. I went through the process to change my email address to [redacted]@ne.twcbc.com.
The process completed and I was to be sent an confirmation email which never arrived.
When I attempt to login using the [redacted]@ne.twcbc.com it is recognized and offers a choice of resending the confirmation email.
On doing so I always get a message of SOMETHING WENT WRONG.
I have attempted to resend this email repeatedly for several weeks always with the same results.
The bottom line is that I AM DENIED THE USE OF MY FACEBOOK ACCOUNT.
Best Regards,
[redacted]
Final Business Response /* (4000, 19, 2016/03/04) */
Hi [redacted],
Thanks for reaching back out to Facebook through the Revdex.com.
We did respond to your complaint through our secure support channel on February 26th. Please check your spam and trash folders to make sure you did not receive that communication. If you did not, it appears that the private domain you're attempting to use is not compatible with our system.
In order to resolve that issue, we'll need you to send us a new secure email address that uses a public domain (gmail, yahoo, hotmail, etc.). Please feel free to reply through this portal with that information and we'll do our best to help.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 21, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email address provided works just fine and even received a message from Facebook. However there was no option provided to respond to the message.
It is a ridiculous statement that I need to create a new email to correct a problem with Facebooks server refusing to send a link that I can verify my account with.
I am very disappointed with Facebooks lack of cooperation in this matter and the lengthy delay in resolving the matter.
Best Regards,
[redacted]

Initial Business Response /* (1000, 5, 2014/11/18) */
Hi [redacted],
Facebook accounts are intended to represent individuals, not business or organizations. It appears that your account did not represent you as an individual. As a result, your Timeline was converted to a Page. Pages are designed...

to be used by businesses and organizations.
If you do not wish to curate a Facebook Page, please refer to the Help Center for more instructions on how to delete the Page: https://www.facebook.com/help/XXXXXXXXXXXXXXX
Unfortunately, we cannot convert your account back to a personal Timeline because it violates the Facebook Statement of Right's and Responsibilities. I sincerely apologize for any inconvenience this might cause you.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This seems like a run around answer. I know of 1,000's of businesses who have a personal page on Facebook that are still operating today, including many of our competitors. Why are they still allowed to have their accounts?
Why did Facebook allow me to create an account & operate for 4 years if it was against their T&C's? Does Facebook realize the literally MONTHS out of my life building that page? Now NONE of my friends can find us on Facebook, although you supposedly sent them over to our new account.
I find it hard to believe that you can't give me back my old account, you just don't want to. My resolution, is I want an account that I can private message my friends/likes on, comment & like on their photos, & post in Groups....all of which I cannot do now. What is the point of having a Facebook account if you don't allow me to interact with my friends????
Final Business Response /* (4000, 9, 2014/11/26) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts like this currently exist on the site, it is only because they have not yet been reported and removed.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because: It doesn't answer my question and is a lazy automated response. I just want my account shut and nothing else is going to make me happy. I have explained quite clearly that I do not agree that Facebook has the right to ask me for Id. I did not need any id other than my email address to open the account and I fail to understand why Facebook will not shut my account as I have repeatedly requested.
Why would I upload Id to an organization that cannot be bothered to read my emails and respond like a human being, I have no trust in Facebook as an organization and do not want to upload Id to them.
The only response I will accept is an email from Facebook saying they have shut my account. I can't be the only person who has complained about this!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Facebook sent me info on "account being hacked" which is irrelevant.I need THEM to actively remove the block on accessing Facebook on a particular computer. I don't need information.My account is: [redacted].It was not hacked - I can access it from other computers, just not my work computer. My computer has McAfee anti virus installed on it, and it was scanned and proclaimed clean of viruses.So there's no reason for the block. I WANT FACEBOOK TO REMOVE THE BLOCK.Let's Check Your Device for Malicious SoftwareHi [redacted], we're continuously working to keep your account secure. We've noticed that this device may be infected with malicious software. To continue to use Facebook, you can either use other devices or clean this device by downloading the scanner provided by Facebook and ESET.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/27) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If accounts like this currently exist on the site, it is only because they have not yet...

been reported and removed, or because we have determine that the account does not violate the Facebook Statement of Right's and Responsibilities.
Thanks,
[redacted]
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]Other:- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- My email or phone number is attached to someone else’s account: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: https://www.facebook.com/help/174210519303259- Report other abuse on Facebook (ex bullying, harassment, spam): https://www.facebook.com/help/212722115425932Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because:  Unable to log in, the basis for the complaint from the beginning.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/01/08) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook

Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. 
Thanks,
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is mostly satisfactory to me. Since filing this complaint I was blocked once more yesterday, (Tuesday, July 18, 2017). It was restored fairly quickly this time. Currently the issue is resolved but what do I do if it happens again? It seems to happen every few days. Sincerely, [redacted]

Hi Julian,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Complaint: [redacted]
Will I have access to the Marketplace again? And when?
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com.
While Facebook only issues ads refunds in cases of unauthorized/fraudulent charges, they've decided to make an exception as a one-time courtesy to you.
They've...

issued you a refund for your recent charge of $24.76 and manually removed your outstanding balance of $105.59. The money should be returned to your account within 3-5 business days.
Please let me know if you have any more questions.
Thank you for contacting the Revdex.com.
[redacted]
Payment Support Specialist
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for your timely and honest response to this complaint. I do not know where the billing mistake was made, but I would like to continue to advertise with facebook, so I hope that it will not happen again

Revdex.com
Facebook has told me to wait and they will contact me directly. This issue is IN NO WAY resolved.
Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/11/16) */
Hi [redacted],
I'm sorry to hear you're having this problem. You can manage email and text notifications from Facebook in your notification settings:
1. Click at the top right of any Facebook page and then choose Settings.
2. Click...

Notifications in the left column and then click Email. Choose what kind of activity you want to be notified about by email. You can also unsubscribe from email notifications directly from the email itself.
3. Click Text Message and then click Edit to turn text notifications on or off. You can also choose which activities you want to be notified about by text and when or how often you receive texts.
If you have other questions, you can visit our Help Center at the following link:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to your account?Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because:
it still says account disabled. 
I was able to log in a couple of times, then straght away it asked for my photo, then it asked me to submit an appeal and include my id, then NOTHING, no correcspondence at all from facebook, this is what happens everytime.  I have JUST tryed to log in and again it says account disabled.
 
PLEASE can you look at this ASAP as it has my business page and I need it
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
The links were not helpful. The "Learn More" button and my website was blocked by your services. My website is[redacted] this is not a malicious website, but an Opt In website to receive business coaching from my business.Sincerely,[redacted]