Facebook

My Facebook login email is [redacted]@hotmail.com and my password is [redacted].

Initial Business Response /* (1000, 5, 2015/07/20) */
Hi
Thank you for bringing this to our attention. We would like to further investigate this matter, but will need some additional information about the reported email.
Please also include all of our previous correspondence so that we can...

refer to your original inquiry.
Thanks for contacting Facebook,
Flynn
Community Operations
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2015/07/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 13, 2015/08/17) */
How could the case close when I just provided additional info and facebook didn't take any action

Hi [redacted]Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,
[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.
- Facebook is asking me to submit ID:[redacted]
Please keep in mind that it is against Facebook policies for users to open joint accounts, and the name on the account should reflect one person, not multiple.
Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because: my personal information is stolen and facebook refuses to help me. This is a privacy concern that has and will keep caising emotional and physical damage to not only me but also my young children. Shame on facebook for not caring at all for their users and the well being of innocent children!!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: all they have sent me is links to their help centre. I have already been through the help centre and found that it does not offer a solution to my problem. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:This is exactly what I have been trying - and Facebook's only solution is to send me to their Help Center online.  This is not helping, at all, in any way shape or form.  The only option that I have to recover my account is to send in an ID - I have sent in both my driver's license and my passport numerous times.  I am asking to speak with someone about this, and I am asking to regain access to my account - so that I may run and manage my BUSINESS through facebook.  I currently have no access, and I have tried everything they have suggested to date - mainly 'just visit the help center' and 'upload a photo ID' - NUMEROUS TIMES - and nothing has worked, the robots are not responding to my submissions, and I am out of options.  My business is dependent on this login and access.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: the issue hasn't resolved yet....

We are still being blocked from creating live videos. We are one of the largest and most reputed media from[redacted] and now we can't even broadcast live events and interviews on Facebook. We have never streamed anything live against Facebook's policy as far as we know. Please remove the blockade so that we can continue to serve the [redacted] community around the world as we have been doing for over 10 years now.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I've already done this and it's been two months and I've been given no remedy or resolve. Neither Revdex.com or Facebook indicate they actually are concerned and I will try everything in my Power to show the world the truth and this abysmal service Sincerely,[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I am...

back to square one with facebook. There is no reason for my full name to be shown in facebooks search engine. I deactivated my facebook account March 28. My full name shouldn't be listed at all. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already submitted my I.D., my e-mail address and my Facebook account number. I am waiting for Facebook to clear the hold on my account so I can use it. I have not had any direct contact with Facebook. This whole process is very frustrating and disappointing. 
Sincerely,
[redacted]

Hi,Thank you for contacting Facebook through the Revdex.com. We’re sorry to hear you’re having trouble accessing your Facebook account, but we think it may be compromised. To keep your information safe, we've locked your account.Before we can unlock your account, we need you to complete a quick security...

check. Please enter your login information on Facebook [redacted] and follow the onscreen instructions.
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/05) */
Hi [redacted],
Your account has been temporarily suspended because it looks like it doesn't list your authentic name. Facebook requires everyone to use their authentic name so you always know who you're connecting with.
Unfortunately, we won't...

be able to respond to any additional requests to use a name that violates our name policies.
Learn more about our name policies in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Thanks,
[redacted]
The Facebook team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That was a juvenile response that shows lack care or conduct. It is an example that my first complaint wasn't read and looks like a standard form letter in order to avoid all human contact or help. It's frustrating that my account is not only inaccessible with no warning, but all of my pictures, contacts, and posts can't be downloaded or backed up.
I have stated again and again * will use my nickname, but * will not share personal data beyond my say with facebook or the larger internet community at large including the business partners that profit from my identity.
I never agreed to it when * first signed up in 2005. And * was never asked that. For facebook to suddenly become a "Papers Please" type of mainstream communication medium is rather Orwellian if you think about it.
What is the real reason they have to have every single piece of private information about you? Are we no longer free to choose what we can and can't keep private if we used this utility?
If reinstating my account with my nickname on it isn't possible, then *'d like a zip file with all my photos, posts, and contacts (that are otherwise lost).
This random disabling of people's accounts has widespread affects on social, economic, and personal aspects of people's lives including mine.
The fact I can't talk to someone, and am only given basic form letter after form letter is both suspicious and annoying.
Final Business Response /* (4000, 9, 2014/12/30) */
Hi [redacted],
Thanks for your reply. As previously mentioned, we won't be able to assist you until you provide a name that complies with our name policies.
Learn more about our name policies in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
[redacted]
The Facebook team
Final Consumer Response /* (4200, 11, 2015/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again for safety and legal reasons I do not wish to use my full name on facebook. There is no reason to, and your reasoning has not been explained to my satisfaction. I would like a zip file of all my photos, contacts, and posts to be emailed to me at my wcu.edu email, if my initials or nickname are not sufficient.

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Facebook email: [redacted]
Facebook page: [redacted]
Facebook pages I'm referring to: I cannot link those as they've been wrongly deleted by Facebook when I was banned

Hi [redacted],  Please provide a screen shot that displays the problem you are seeing. This will assist us in diagnosing the issue. In order to get a screen shot, please complete the following steps:In Windows1. Press the "Print Screen" button.2. Open Microsoft Paint. To do this, click Start > All Programs > Accessories > Paint.3. Click inside the white part of the screen.4. Go to the Edit menu and select Paste.5. Click File > Save As.6. In the box that pops up, change the "Save As" type to JPG.7. After typing in a filename for your image, choose a location on your hard drive to save to, like the Desktop, and click "Save."8. Attach the file in your response to this email.MAC1. Simultaneously hold down the ?-Shift-4 keys.2. Press the spacebar.3. Click the open window that you wish to take a screen shot of. The screen shot should appear as a file on the desktop labeled "Picture 1."4. Attach the file in your response to this email.We hope to help you resolve this problem as soon as possible. Thanks, [redacted]The Facebook Team

[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you. You can view your account balance on the "Payments" tab of your account found here: http://www.facebook.com/index.php#!/editaccount.php?payments.
Please keep in mind you can...

only use your balance on Facebook games and only using your desktop or laptop.
In order to use your account balance in your desired game, you will need to convert your local currency to in-game currency or items by following the instructions below:
1) Go to the app you want to use your account balance in
2) Select the game item or currency package you would like to purchase
3) Click "Continue." If you have enough funds to make the purchase, click "Buy" to complete your transaction.
4) If your account balance does not cover the total amount, select which payment method you would like to use to cover the remaining balance.
5) Complete the transaction by clicking the "Buy" button.
Let me know if you have any further questions.
Thanks very much,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You already gave me this answer and my game is unable to use these credits because it is used on a mobile device.
Final Business Response /* (4000, 14, 2016/02/03) */
Hi [redacted],
Thanks for confirming your email address. I was able to locate your account and I see that you have a $25 in your account balance.
I understand that you want to use your account balance using your Amazon fire. Unfortunately, you only can use your account balance using a laptop or desktop computer.
Please note that the Terms on the back of the card state it can't be returned for a cash refund.
I apologize for any confusion you may have had. Please let me know if you have any other questions.
Harley
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 16, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
so what can I use it on? it seems like nothing... It seems like you got 25 dollars and I receive nothing.

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team