Facebook

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We’ve reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused. Best,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/11/10) */
Hi [redacted],
This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr
...


Thanks,
[redacted]
The Facebook team

Initial Business Response /* (1000, 5, 2015/03/01) */
Hi [redacted],
Thanks for your response. Please help us confirm that you're using your authentic name:
1. Log into your Facebook account
2. Follow the on-screen instructions
3. If you still can't update your name, you'll be able to fill out a...

contact form
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
based on their response, it doesn't seem like they even read my complaint.
Final Business Response /* (4000, 9, 2015/03/17) */
Hi [redacted],
Thanks for your response. As mentioned previously, in order to log back into your account, please help us confirm that you're using your authentic name:
1. Log into your Facebook account
2. Follow the on-screen instructions
3. If you still can't update your name, you'll be able to fill out a contact form
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
this is the same response I got last time, which does not even respond to my question. But I have actually been contacted by a lawyer about a class action case involving others who have also been discriminated against by facebook. I am now going to join that suit, so this issue will be settled in a court of law. thanks, [redacted]

Complaint: [redacted]
I am rejecting this response because: more info was needed from me, the email address associated with the account in question is [redacted]
Sincerely,
[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted], Thanks for reaching out to Facebook through the Revdex.com. We sent you an email through our secure support channel to follow up about this problem. Please respond with the information requested, and we'll do our best to help. Thanks, [redacted]The Facebook Team

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
You just copy/pasted the last response. I can clearly see that Facebook would like to admit wrongdoing and settle this matter financially. Sincerely,[redacted]

Initial Business Response /* (1000, 8, 2015/05/12) */
Hi [redacted],
Thanks for your inquiry. It looks like your name on Facebook doesn't match the name on the ID(s) you submitted.
To help us confirm that you're using your authentic name:
1. Log into your Facebook account
2. Follow the...

on-screen instructions
3. If you still can't update your name, you'll be able to fill out a contact form
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for contacting Facebook through the Revdex.com. We’re sorry to hear you’re having trouble accessing your Facebook account, but we think it may be compromised. To keep your information safe, we've locked your account.Before we can unlock your account, we need you to complete a quick security check. Please enter your login information on Facebook[redacted] and follow the onscreen instructions.
Thanks, 
The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Here is the link [redacted]TThe phone number linked to the account is [redacted]
Complaint: [redacted]
I am rejecting this response because: link is provided.
Sincerely, 
[redacted]

Complaint: [redacted]I am rejecting this response because: ** email is [redacted] Sincerely,[redacted]

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
None of the help centre links were able to solve my issue. I was looking for a call back from Facebook support to walk me through the glitch, not another scripted answer linking to an FAQ page. I have since been able to reaccess my account by talking to others online through a forum who came across the same issue and received no help from Facebook. Essentially, I was forced to turn of two factor authentication (the new security feature that caused me to have issues in the first place) in order to regain access to my account. 
In closing, I have solved the login issue, with no help from Facebook and their support team and recommend that they be held accountable for providing appropriate levels of support for their advertising community.
 
Thank you
Sincerely,[redacted]

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep...

it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,
The Facebook Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]