Facebook

Hi,We’ve reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.   We also recommend checking out the Help Center for more information...

and answers to common questions:  [redacted]Thanks,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/07) */
Hi [redacted],
Thanks for contacting Facebook. In order for us to review your report we will need additional information. Please visit the Help Center and complete one of our Intellectual Property...

reports:
https://www.facebook.com/legal/copyright.php?howto_report

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
By requiring that I file such a complaint with my information presented to the individual who was harassing me, this policy opens me up to further harassment as a consequence. If your only proposed solution is to fill out a document which would exacerbate the issue rather than allowing the reporting of such behavior as I outlined in my original complaint, that is unacceptable. There must be a direct way to deal with this kind of behavior on Facebook without the complex issues (and potential legal repurcussions) of filing a copyright complaint or blocking the user (which does not stop them from continuing the harassment in your absence, contributing to the degradation of your public image). Facebook continues to sidestep the issue by forcing its users into a position where they feel they have no choice but to drop the complaint, and this shows a disregard for the safety and comfort of its users.
Final Business Response /* (4000, 9, 2015/05/14) */
Hi [redacted],
We require privacy reports are made through the Facebook Help Center via a form that includes not only information that is helpful to the individual reporting the content but it also ensures our team receives every piece of information they need in order to review the report.
The link to the Help Center contact form and FAQ explaining this is here, https://www.facebook.com/help/XXXXXXXXXXXXXXX.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:The...

response doesn't even acknowledge my actual complaint for one. It's simply a copy paste response. Response also does not offer any actual attempt to fix their issue. I am not satisfied with a general catch all generic response with no initiative behind it.
Sincerely,
[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the the page in question and the personal profile you use to control it?Thanks,
[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

I contacted the help Center and there was no answer except download the messanger. That's not an answer. Complaint: [redacted]I am rejecting this response because:Sincerely,Sarah Newcomb

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: https://[redacted]/communitystandardsThanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/23) */
Hi [redacted],
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable...

to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their policy is that it has to be approved by the account holder if someone under the age of 18 purchases something. They never fully explained how to remove the credit card from my account. I thought I had it removed until my 4 year old daughter once again was able to make the purchase after I tried to remove the credit card the first time. I feel it is not right becuase all she did was click on a pop up that they put into the game by accident just trying to get the message off the screen. It should have asked for a security question before the purchase was completed to make sure that they really wanted to buy something. It did not do this on this game so I feel it is wrong to charge because if there was additional security when making a purchase even just reentering your password [redacted] you would not have cases of where something is purchases by mistake. That little bit of extra security would have prevented any purchases being made in the first place.
Final Business Response /* (4000, 9, 2015/05/04) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you today.
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook

Complaint: [redacted]I am rejecting this response because: this is not a friendly site. I have lost contact on all my friends all my modeling pictures!!! all my posts on motivation. all my blogs!! I have lost friends that have helped me land jobs!!!!! I don't see how this site is user friendly after going over to the bob to get answers!!! no-one has helped me. I tried to work the page and deactivated it because you let porn stars have personal pages with face names and entitle freedom of speech but won't help me or show me how to create a fitness page properly or speak to a human being!!!Sincerely,[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account?Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thanks for your patience. As previously mentioned, we're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/07) */
Hi [redacted],
Thank you for reaching out to Facebook. After reviewing your ad account, we've found that you're not following the Facebook Community Standards, specifically the following:
Ads may not promote the sale or use of weapons,...

ammunition, or explosives. Ads may not promote firearms, ammunition, paintball guns, bb guns, fireworks, explosives, pepper spray, knives, tasers, or weapons of any kind, including those used for self-defense. Ads may not directly or indirectly link to landing pages where people can purchase any of these products.
We will not be able to reactivate your ad account for any reason. We're sorry for any inconvenience this may cause.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they do not universally enforce the indirect linking to what they consider restricted items. I had no links that were posted for any weapons. They point to one site that had knives in a totally different area that I have no control over. But have no problems allowing Amazon ads. Even though Amazon sells nearly every item on their restricted list. They also rejected other ads that went to a different sight that sold a single item which is not on their list of restricted items.
I did NOT advertise a banned item. I operated within their rules. I have no control over indirect links. If they wish to push the indirect link rule, it MUST be enforced universally, not selectivly.
So NO! I do not accept the form letter response.
Final Business Response /* (4000, 9, 2015/01/15) */
Hi [redacted],
As stated previously, after reviewing your ad account, we've found that you're not following the Facebook Community Standards.
We will not be able to reactivate your ad account for any reason. We're sorry for any inconvenience this may cause.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook has now unpublished my page claiming private sales of firearms. I do not sell firearms. And even if I was my page was age restricted to 18+ and had the facebook disclaimer. This seems to be in retribution for filing a complaint.
Again, I did NOT advertise weapons.

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi [redacted],
Thanks for contacting Facebook. Your account was disabled for violating the Facebook Terms. Unfortunately, this means that we will not be able to reactivate your account for any reason.
Facebook is a community where people...

connect and share with friends using their real identities. This means:
- Your account must list your real full name and birthday.
- Personal accounts must represent individual people only. It's a violation of Facebook policy to use a personal Timeline to represent anything other than yourself (ex: celebrities, pets, ideas, objects, etc.).
- Using your account created to repeatedly contact strangers for business or dating purposes is not allowed.
For more information about these policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Additionally, since you have already contacted Facebook directly regarding this issue via email, you can continue corresponding with Facebook through email.
View updates from your support dashboard: https://[redacted]

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to know how I violated the Facebook terms exactly. You have determined me to be guilty without telling me what I am guilty of and giving me a chance to defend myself against your accusations.
I am greatly offended that you would simply disable my account without giving me any reason as to why you choose to do so. Simply stating 'policy violation' is like putting someone in jail because they 'committed a crime'
I am sure the general public would agree with me.
Final Business Response /* (4000, 9, 2014/10/14) */
Hi [redacted],
You have already begun the appeal process and have an open support ticket with a Facebook representative. It appears that you have not responded to our most recent request for additional documentation so that we can continue processing your request.
Please respond to the most recent email you have received from a member of the Facebook Support Team with the requested documentation and we will be happy to further investigate your request.
Unfortunately, we will be unable to assist you in any way until we have received the additional information that we have requested.
Thanks,
[redacted]
The Facebook team

Complaint: [redacted]I am rejecting this response because: It is not a resolution; but instead is a...

request for additional information.  Therefore, this complaint is not yet resolved.
I am adding to this email, the additional information requested by the business (Facebook).  The direct link is:  [redacted]
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
The business has still not fixed the issue or provided me with instructions on how to rectify it myself.Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: Nice try. There is no way to contact you guys via help. Not only do you guys promise to remove clickbait, but also are paid alot by clickbait companies, but you also allow older men to try and get young girls to meet them. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/11/18) */
Hi [redacted],
This charge was for ad charges that accrued during the month of October 2015. Although you were billed on 10/31/2015, these charges were for ads that ran from 10/01/2015 to 10/30/2015. I can confirm that these charges are correct...

according to the selections you made when you placed your ads. You can view this transaction at:

https://www.facebook.com/ads/manager/billing/transaction_details/?act=XXXXXXXXX&...⇄ />
The reason you were billed at this time is because of our billing threshold system, an improved and simplified way you are charged for Facebook ads.
* Billing thresholds control the frequency of each bill based on specified threshold amounts.
* You'll be billed once your advertising charges reach your threshold amount.
* The total amount you're charged will never be above the budget that you set for your individual ads.
* If your charges never reach the threshold amount within a given month, you'll be billed at the end of the month for any remaining balance.
You can view your invoices and billing threshold in the billing section of your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
I also attached the invoice for the transaction in question, along with screenshots of the Ad Campaign Summary and History for both ads that are affiliated to this charge. I noticed that for "10/22/2015 Promoting [redacted]'s Cfs/me diary," you set a daily budget rather than a lifetime budget. I strongly encourage you to use lifetime budget for all of your future ads.
Lifetime budgeting is very similar to a daily budget, but instead of setting an amount to spend per day, you set a lifetime budget to spend across the finite lifetime of the campaign. The benefit with lifetime budgeting is that the system will also pace your ad spend.
For example, if you specify $100 to be spent for a 10-day campaign, each day theoretically will need to spend $10/day. If the campaign only spends $8 on the first day, the system will try to make up the missed amount at a later date within the campaign.
Learn more about lifetime budgeting in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Please note that when you switch budget types for ads that were previously running, your budget will be reset for the day. For example, if you already spent $10 and then decide to switch budget types, your spend will be reset to $0 again for that same day.
Please be aware that, because of this, your charges for that day may exceed the daily budget you were using or are switching to.
Please let me know if you have any more questions.
Thanks,
[redacted]
Ads Payments
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't feel like Facebook is listening to anything I am trying to say. I continually get robotic, "copy and paste" marketing responses. There is no understanding or compassion [redacted] no human element what so ever. They are not addressing any specifics of my complaint. This is NOT a business account. I make no profit. I am a sick person trying to help other sick people. I can get just as much response sharing my page on group pages that I am a part of, but a couple of times I opted to spend $5 just to see what would happen. I would not willingly have spent more than that because I do not have the money. I am sick and am still awaiting a disability determination. The records can be reviewed and will show that I only spent $5 a couple of times. I did my part and offered my "middle ground" of paying my intended $5, but FB is not budging on anything. They just keep bringing up budget and marketing strategies, which I don't care about because this is NOT A BUSINESS, I make no profit, and I would not have willingly opted to spend more than $5. They won't even respond to any of the specifics of my complaint. Facebook admitted in their response that they had changed their options. If they hadn't, we wouldn't be going through this. One of the many issues I have that is not being addressed, but has been admitted to. Again, I truly feel like they are huge corporation trying to take advantage of a sick person. And I have not even touched on the poor, insensitive customer service issue.
They should have pages like mine completely separate from any type of business pages. They keep asking for a web address but I don't have one because THIS IS NOT A BUSINESS. They also sent me a notice yesterday after they had gotten the Revdex.com notice and they threatened to shut down my page if I had any more complaints. So they don't want this sick person to try to help and support other sick people, even though I am not making any money? And they just keep sending me cold, dead, inhuman responses and threaten to shut my page down because I am trying to explain that my case is different. Shame on Facebook for deceiving, robbing and taking advantage of a sick person and for threatening to shut down a page that only exists to attempt to help other sick people.
I really hope there is a human at the Revdex.com who is reviewing this and who can understand what I am trying to say.
Final Business Response /* (4000, 9, 2015/12/02) */
Hello,
Your case has been carefully reviewed and your campaigns ran according to the settings set by you.
In regards to the transaction on 10/31/2015:
Since you have already completed a chargeback, no further action is necessary as the funds were returned to you by the bank.
Furthermore, your current balance of $2.65 has been waived. *You will not be billed any further unless you utilize advertising services again.
Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, here is more deception from Facebook. I have not received any funds back from my bank because they have not received any funds back from Facebook and the Visa complaint case I filed is still active. Facebook appears to be trying to get me to drop this complaint, without them giving any resolution, or showing any responsibility or decency. I just spoke with [redacted] at First Bank Kansas, phone #XXX-XXX-XXXX who said they have heard nothing from Facebook and the Visa case has not yet been resolved. She gave her permission for me to use her name and she can also be contacted. So I will not be finished with this until my funds are actually returned. You can also see that Facebook has no since of wrong or right either. A good and decent company with excellent customer service skills would not only have resolved this LONG ago, but they would have apologized to me for any misunderstanding. Again... SHAME on Facebook! ...for taking advantage of the sick, for showing their greed even though they have more money than they need, but mostly for their unethical business practices and lack of decency.

Hi,Thanks for contacting Facebook through the Revdex.com. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from a new device. This means that only someone with access to your mobile phone or one of...

your recognized devices can log into your account.You can start by trying one of these ways to get back into your account:- Request another login approvals code by clicking the "Resend Code" link on the Facebook login screen- Try logging in from a computer, phone or tablet that you've used to log into Facebook before- Use Code Generator if you're logged into Facebook on your phone or tablet:[redacted]If you're still having issues, please click the “didn't receive code” link and follow the onscreen instructions to complete a report.
Thanks, 
The Facebook Team

Complaint: [redacted]I am rejecting this response because: there is no ability to respond to the complaint without rejecting it. My email address is[redacted]. That means [redacted] which is how lost missionaries are referred to. When will you fix this issue? Your website said it will verify my account with my picture and submitted phone number; it's been over a week and there hasn't been one ounce of verification activity or even one attempt.Sincerely,[redacted]