Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:
This is the link to my main...

account[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/04/16) */
Hi,
It looks like your account was suspended by mistake. I'm so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know.

Thanks,
[redacted]
Community...

Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
None of the reasons given is something that pertains to my situation.  I've done nothing wrong to have been blocked, nor was I given an option to dispute this.  There is no way of getting a hold of anyone at Facebook.  Facebook took away my freedom to speak and punished me and didn't even give me a reason why.  They just said I violated their terms of service and put me on block.  I want to know exactly what I said that was wrong.  The post they said they deleted and blocked me for had nothing that violated their terms of service.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
Thanks for your message. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us, including how to report a review on a...

page:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
We apologize for the inconvenience.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/17) */
This is a screen shot from [redacted]'s Empresarios Karatbars page that facebook has excuses about removing.
I am less than pleased about these blatant lies and the lying piece of garbage [redacted] who shows no proof of his accusations.

I do not like facebook's inaction on this post and the stupid arrow in the top right corner of the post that does zreo.


Final Business Response /* (4000, 9, 2014/09/18) */
Hi [redacted],
Thank you for your response.
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts or content like this currently exist on the site, it is only because they have not yet been reported and removed, or it has been determined that they are not in violation of our policies.
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I paid web.com $200 to remove the review that said SCAM... from my facebook page. The lie that I scam people is still on [redacted]'s page as well as on his Max [redacted] page and on his Empresarios Karatbars page and reads as follows. We announce to all affiliates and customers of Karatbars International and that there is a page SCAM (scam) moving over the Internet as if from Karatbars but it is not.
They are swindlers who are taking advantage of what is happening with Karatbars in the world.
The page is: http://www.karatbarsintinc.com/ Karatbars International is walk the steps necessary so that the law can take action on these individuals.
Communicate to your customers, members and friends to ignore that page and do not send any payment to those individuals. (Translated by Bing)
I have reported facebook to FTC.gov and my attorneys will be notified soon if these blatant unfounded lies are not removed. This has been up since Wednesday July XX XXXX X:XX PM. Facebook has had more than enough time to do something. A final note, the stupid x and arrow buttons are worthless and so is the stupid help page and the ignorant recording on the phone that refers you to the useless help page. I run a business and I do not need stupid bs floating around that is not true especially that which has no proof and no base in reality. I have also been getting non stop phone calls from those that claim to be Karatbars upper management making claims that I'm being sued for copyright infringement. Note, karatbars.com does not have a copyright a patent or a business license and the same with [redacted] The karatbars.com affiliates also run around without licenses and pretend to be something. In truth, all they are is a gold dealer that has no proof of how many ore in their group or how much karatbars has made them.

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report an impostor account on Facebook: [redacted]
- I need to report an unauthorized charge or request a refund: [redacted]Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/15) */
Hi [redacted],
As previously mentioned, we can't help with your request because we've determined the ID you provided isn't real.
Facebook requires everyone to represent their authentic identity, so you always know who you're connecting with....

Please respond to our last email with a valid ID so that we can help you.
Learn about the different kinds of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
View updates from your support dashboard: https://fb.me/1OZsdnBM1Yx0NhV
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I told you before my ID sent in is real! Can you prove otherwise other then someone at Facebook's personal opinion? No you can't. My ID is an LAX International Airport SIDA Badge and I underwent a deep 10 year criminal background check and FBI finger printing to get that! So for Facebook to call it fake when they have no idea what they are talking about is laughable. Like I requested before if you won't give me permanent access back to my account I am demanding at the very least access to MY Photos and after I save them you can delete the account and I will move on to another social media site who respects me as a person. Everyone who I talk to about this finds it very very odd my account has been blocked when there are such profiles on Facebook with names such as [redacted] kittygirl etc... I told a US Customs officer at work the other day and they could not stop laughing about Facebook having way to much power and not knowing how to use it properly. So once again I will except nothing less then access to my photographs so I can save them and then I really could careless to continue with Facebook. Thank You
Final Business Response /* (4000, 10, 2015/05/05) */
Hi [redacted],
Until we receive an accepted form of ID that matches the information listed on the account we won't be able to respond to this case or assist you further. This decision is final.
In the meantime, this account will remain locked as a security precaution. While it's locked, the account won't be visible on Facebook or appear in search.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 12, 2015/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't agree! Facebook should not be playing god who are they to say my ID is not real?? I provided a real govt issued ID and my account remains locked. Facebook I want my photos!!! They do not belong to you and I demand you release them. My next step if the Revdex.com can't help is to contact [redacted] You and your play god policy is discrimination and I will not put up with this any longer. I had my account for years and this is what I get? Shameful..

Initial Business Response /* (1000, 5, 2014/11/05) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you're reporting a timeline for violating your family's privacy rights. If you're trying to report an entire timeline, you're probably trying to report an impostor account....

Fake accounts created to imitate real people (impostor accounts) are not allowed on Facebook. We can't take any action against an impostor timeline from this channel, but you can learn how to report this to us here:

https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX

If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image).

Once we receive this information through the supported channel, we'll investigate this further.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi [redacted],
Thanks for verifying your identity. We've reactivated your account, and you should be able to log in now. You can take a few steps to make sure you don't lose access to your account again:
- Verify your account. Learn how to...

verify your account in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Upload a profile picture, and make sure to use your authentic name and date of birth
- Only send messages and friend requests to people you know personally
- Follow the Facebook Community Standards: https://www.facebook.com/communitystandards/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you're referring to?Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/03) */
Hi [redacted],
I'm so sorry to hear about this experience. I've let you back into your account, but let me know if you have any further problems.
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/04) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. We've locked your account because it looks like it might have been hacked. Before we can unlock your account, we need to verify your identity.

The fastest way to do this...

is by completing the account recovery process. To do this, try logging into your account from a computer or mobile phone that you've used to log into Facebook in the past. Start with the computer or phone you normally use to access Facebook, and then try any other devices you've used.
You'll find more info about how to verify your identity in the Help Center:
https://www.facebook.[redacted]
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for trying to help resolve this issue. Their answer is absolutely unacceptable, because it's not an answer, but a cynical and rude runaround, exactly what I got when tried to unlock my account. As I mentioned in my initial complaint, their verification protocol does NOT work. Their protocol offers three options: verify DOB, but I never gave my DOB, identify friends, but the faces they show are NOT my friends, or send them my government-issued ID which I REFUSE to do. They must find an alternative like ANY OTHER DECENT BUSINESS. Facebook is the only business that refuses to resolved people's concerns or complaints showing a total disrespect, lack of competence and bad attitude. I prefer that they call me on my phone or email me or send me a verification code like ANY OTHER BUSINESS WOULD DO, or CLOSE MY ACCOUNT! I repeat: their verifications methods as they are now DO NOT WORK. I will tell everybody I know how they abuse people's accounts and I am really hoping sooner or later they will go out of business.
Final Business Response /* (4000, 9, 2015/06/11) */
Hi [redacted],
Thank your for your response to Facebook through the Revdex.com. We understand your caution, but in order to protect the information on this account, we need you to verify that you own it by providing ID before we can assist with your request.
We can accept any of the following IDs:
- A government-issued ID that shows your name and date of birth.
- 2 different forms of ID that both show the same name. Additionally, one of the IDs must include a photo or date of birth that matches the information on your profile.
- If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and a government-issued ID that includes a date of birth or photo that matches the information on your profile.
Before you scan or take a photo of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc).
To learn more about this process and what types of IDs we accept, please visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
If you don't want to reopen this account, there's no need to respond to this email. This account will remain locked as a security precaution.
Let us know if you have any further questions.

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will NOT share my government issued ID with Facebook! Nor my birthdate on my Facebook page matches my ID anyway. I am not even sure if I posted my bio data on my Facebook page. Probably not. I do NOT trust social networks. I need to know WHY they believe they can BLOCK people's account at any time for NO reason! Any other business would only call me on the phone or email to confirm. They HAVE my phone / email on Facebook. Why do they believe they can invade people's privacy on a social network??? I do NOT accept their response. I still find them extremely abusive and disrespectful. I wish we - too many of us who are their VICTIMS - start a class action against Facebook.
Thank you for your assistance. I do appreciate it.
[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because: Facebook still hasnt unlocked my account. Email isn't helping.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/18) */
[redacted],
I am sorry that you are encountering this issue on Facebook.
Can you please provide the link to your profile on Facebook or the email tied to your Facebook account? I am unable to find any accounts under the email your...

provided.
Once you have provided this I will be able to investigate further.
Thank you,
[redacted],
Community Operations
Facebook

Hi Jeffrey,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
The email involved is [redacted] I would like a response back asap

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report abuse on Instagram (ex bullying, harassment, spam): [redacted]- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Other:- I believe my content was removed in error: [redacted]Thanks,The Facebook Team