Facebook

Complaint: [redacted]I am rejecting this response because: I dont think you are understanding my complaint and honestly I dont see why I've explained my self throughly about four times now.... Maybe this attachment will help you understand I know some people are visual learners..... Having my password is not the problem I know the log in info for my account your company [fb] has locked my account I sent my id in to you guys to verify and no one has yet to do so and release my account.... So agian I know my password I know my email I need you people to verify my identity and unlock my account ok.... Is that a tough concept to grasp... Its been well over six months and we are into month what two with the Revdex.com trying to mediate this problem and you still have yet to even  comprehend my problem for a bunch of people with ivy league degrees you certainly cant problem solve at all....
 
Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/10) */
Hi [redacted],
It looks like you're reporting a timeline for violating your privacy rights. If you're trying to report an entire timeline, you're probably trying to report an impostor account. Fake accounts created to imitate real people (impostor...

accounts) are not allowed on Facebook. We can't take any action against an impostor timeline from this channel, but you can learn how to report this to us here:

https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX

If you're trying to report a specific piece of content (photo, video, share, etc.) within the timeline you're reporting, we need you to send us a link (URL) to this content. If this content is on a Wall or in your News Feed, you can get the URL by clicking the time or date that appears with the post (ex: "8 hours ago" or "August 9").

If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image).

Once we receive this information, we'll investigate this further.

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:The problem still isn't fixed. This is a month now I have been without access. Sincerely,[redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I think someone was trying to scam me or a friend: [redacted]Thanks,The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/24) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]
I am rejecting this response because:Dear Facebook Team,Thank you for trying to contact me by email but I have not received anything! I have checked my personal email as well as the Support Inbox page where I can see my appeal and comments on the appeal. I cannot see any email or message from you. can you please tell me what email address you are sending it to? also please try sending it again! thank you so much!
Sincerely,
[redacted]

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
Thank you for reaching out to Facebook. Facebook users have the option to either deactivate or delete their accounts. The difference between these two options is described on the following page in the Help Center:...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/
To permanently delete your Facebook account, click the "let us know" link in the last sentence of the first paragraph on this page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already followed the steps listed by facebook 17 times on 3 different computers and the account is still not permanently deleted. I have asked other people to try to do it by following the same steps...the account is still not deleted. I know how to read and I know how to follow simple step-by-step directions. The action steps listed in the response do not work.
Final Business Response /* (4000, 9, 2014/12/17) */
Hi [redacted],
Thank you for your response. Please follow these steps in order to delete your account:
1. Log in to Facebook (http://www.facebook.com/).
2. Go to https://www.facebook.com/help/XXXXXXXXXXXXXXX.
3. Click the "let us know" link (the text is blue and is located in the last sentence of the first paragraph under the title "How do I permanently delete my account?".
4. Follow the prompts.
5. Upon submitting the deletion request, you will see the following message, "Your account has been deactivated from the site and will be permanently deleted within 14 days. If you log into your account within the next 14 days, you will have the option to cancel your request."
Please let me know if you continue to experience a problem with submitting this request.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I followed the steps listed to the letter!!! I logged into my account using the correct email address and password. I went to the delete message and re-entered the password as required and entered the captcha letters. An error message popped up stating that I did not enter the correct password and therefore my account would not be deleted. Now, you tell me what kind of system is it that recognizes the correct email and password combination to log in, but then refuses that exact same password when trying to delete the account? How is it possible for a password to be correct at the initial log in, but then be incorrect in the deletion process? I made multiple attempts at the deletion screen and am 100% certain that I entered the exact same password in the initial log in and during each deletion attempt. There is no excuse for this! My resolution request: since this system will not recognize the correct password when I attempt to delete this account, the fb should permanently delete this account (if fb is able to do this). There is no excuse for a consumer to have this much difficulty trying to leave a service. Now, of course, since I logged into the account it is now active again!!! REALLY?????

Hi [redacted],We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me. The business opened my account active and everything is normal with the use of the account. I thank you for your assistance, you have been a driving force in solving an issue. Sincerely, [redacted]

Hi [redacted],We can't deactivate or delete your account for you in this case. However, you can deactivate or delete your account at any time. Learn more in the the Help Center: [redacted] We appreciate your understanding. Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because: I have already contacted FB on 21 June 2017 and received a copy of my email to them with this response/acknowledgement from them with case number [redacted], at 1:53 pm on 21 June 2017:
"I have received a malicious malware notification, purported to be from FB. It includes a link to "clean this device". I have had a professional run 3 separate scans from 3 different vendors. There is nothing malicious on my machine. I cannot log into FB. Please help. Respond to me [redacted] Thx, [redacted]
You contacted Facebook: Report Something on Facebook
OPENCase #[redacted]
My husband can successfully log onto FB on my laptop without receiving the FB "malicious malware" message, yet I cannot. Clearly there is no malware on my machine. Since the only option FB provides is to use their scanning program, it is my opinion this is a bogus attempt to obtain access to private information, photos, passwords, account numbers by FB. If allowed, FB, through this scan, could implant its own tracking malware. This is an attempt to compromise my privacy & security. FB- Release my Machine! Allow me access to my FB account. 
Sincerely,Barbara Pieroni

Initial Business Response /* (1000, 5, 2015/05/27) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If you are still experiencing issues with logging into your account, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
I have already deactivated my account within Facebook; my complaint was that the company has not deleted my details from the web weeks thereafter. If anyone at the company had read complaint, this would have been crystal clear.
 
There is no way to contact Facebook, other than by loggin on, which tells you everything.
 
The Revdex.com has been no help in this.
Sincerely,[redacted]

Hi,Thanks for contacting Facebook through the Revdex.com. It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from a new device. This means that only someone with access to your mobile phone or one of your recognized devices can log into your account.You can start by trying one of these ways to get back into your account:- Request another login approvals code by clicking the "Resend Code" link on the Facebook login screen- Try logging in from a computer, phone or tablet that you've used to log into Facebook before- Use Code Generator if you're logged into Facebook on your phone or tablet:[redacted]If you're still having issues, please click the “didn't receive code” link and follow the onscreen instructions to complete a report.Thanks,[redacted]The Facebook Team

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/19) */
Hi [redacted],
Thanks for contacting the Revdex.com. To best service your Facebook Credits inquiry please follow the instructions at the link below:
http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX


Thanks,
[redacted]
Payment...

Support Specialist
Facebook