Facebook

Hi [redacted], Thanks for your response. We're sorry to hear that you're still having problems accessing your account. To get immediate help, please visit: [redacted] Please keep in mind that we won't be able to respond to any additional questions here. Thanks,[redacted]The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted]s, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: it doesn't solve the serious problem and your advice does not woerk as it was tried several times s already. This is not the solution and does not help at all.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: I think that your company is trying to "buy time" by sending on a wild goose chase to get documents. You should know already if the money was credited as that would show up in your accounting books. Also, getting documents in five days time takes time so I feel like you are counting on my not being able to get them back in time. I will sue Facebook over this $200.00.
Sincerely,
[redacted]

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: [redacted]Thanks,The Facebook Team

I ejected the offer because it did not say that my request would be honored exactly as requested. The company offered me links to try and correct the problem. I spent hours trying to work the system before my complaint.
 
The solution is extremely simple. I want the company to immediately delete the facebook account without my having to jump through their hoops.
 
This company can accomplish that within a couple of minutes. 
 
I will not be satisfied until the account is deleted by the company!!!

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- Someone posted an unfair review of my business:[redacted]I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 7, 2015/05/13) */
Hi [redacted],
A post made from your page, Broken Wing (https://www.intern.facebook.com/BrokenWingParrotRefuge) was reported and removed after it was found to be in violation of the Community Standards.

Facebook requires everyone adhere to...

the Community Standards. Learn more about them here:
https://www.facebook.com/communitystandards/

Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2015/05/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook refuses to show us the post that they removed that allegedly violates Community Standards.
We contend that we never violate community standards.
Show us the post and explain how it violates Facebook Community Standards.

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks, 
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi,
Thanks for contacting Facebook.
We're aware of the issue that you described and are currently working on resolving it as soon as possible.
We appreciate your patience and understanding.
Thanks,
[redacted]
Payment Support...

Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This appears to be a generic response. It should not be difficult for Facebook to refund a credit held in a Facebook payment's account. I don't owe Facebook any balances. I'm simply requesting a refund of my own money.
Final Business Response /* (4000, 9, 2015/04/10) */
Hi [redacted],
According to our records, one of our analysts is assisting you with this issue. You should receive a check for the balance on your account 4-6 weeks.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,**The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi ,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.
Thanks, 
The Facebook Team

Hi[redacted],
Thanks for contacting us. It looks like you're reporting that your email address is associated with an existing Facebook account that doesn't belong to you. To get help removing your email from someone else's account, please follow the link...

below:[redacted]
 
Thanks,[redacted]
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/26) */
Hi [redacted],
Thank you for contacting us. I have looked into your account and saw that you have already written into Facebook directly. I apologize for not responding to your inquiry sooner. I have forwarded your issue to someone who directly...

works with ads at Facebook. They should be contacting you shortly.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again Facebook talks but does not resolve...they just pass ** others. However, it was resolved today but another person at Facebook...thanks to the Revdex.com!
Final Business Response /* (4000, 9, 2015/03/05) */
Hi [redacted],
You're welcome! We're always happy to help. Let us know if you have any more questions.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2014/12/08) */
Hi [redacted],
Thanks for letting us know about the discrepancy you've been seeing between estimated and actual likes you've received from your Promoted Page Likes campaign. I know the product is is always working to make our likes estimates more...

accurate.
The estimated likes you see when you create your Promoted Page Likes campaign is an estimate. While the actual number of likes your receive may vary, you will only be charged for the actual reach of your Promoted Page Likes campaign. When you run ads on Facebook, you will only be charged for the number of impressions (CPM) or clicks your ads receive (not by the number of likes) as explained in this Facebook Help Center article: https://www.facebook.com/help/www/XXXXXXXXXXXXXXX/?ref=u2u
The number of likes that you receive depends on many factors, including the number of fans your Page already has, the number of other Promoted Page Likes campaigns that are running, and the audience that you are targeting. You can see the success metrics of your Promoted Page Likes campaign at any time by visiting your Page and viewing the insights in the section Your Page Ad.
From a billing standpoint we do not guarantee a certain number of impressions, so a refund is not the answer in this case.
I apologize for the inconvenience this has caused.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept this response from Facebook. It is obvious the algorithms the company is using are not accurate considering the user or in the case the person paying for the page post is only getting half of what was promised. An estimate in any industry would creaky be within 10%. Facebook is off by 50% to 95%. This is not acceptable considering Facebook is in the business of selling impressions. If this is a work in progress and Facebook can not deliver on the promise then Facebook needs to put a disclaimer the paid impressions are not understood by Facebook and this is a "work in progress"
We did finally receive an email from Facebook yesterday asking us to be patient until the concerned department reached out to us. Considering we have been reaching out to Facebook for over a year, this responses is also unacceptable.
Facebook entered into an implied contract when we made the purchase of the adverting and boost post. If Facebook can not deliver on the Promise of what what paid and the acceptance of the arrangement, then Facebook needs to provide a refund for failure to provide the services contracted with the user.
We do have screen shots we can share which clearly show the deceptive practice if the Revdex.com with let us know how to attach those to this complaint.
We do expect a refund on every post where the estimate was not delivered within 10% of the contradicted promise. Facebook is a site built upon advertisers and Facebook's response is not acceptable.

Complaint: [redacted]I am rejecting this response because: I tried everything you suggested.  I reset my password, checked all the help sections as well as the forums.  I still get the message Identity not confirmed
We currently can't verify your identity. Please try again later.Sincerely,[redacted]