Facebook

Initial Business Response /* (1000, 5, 2015/02/05) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the...

Help Center will help you secure your account and learn how to keep it safe in the future.
This is the best way to get additional support for your account, including requesting your account to be deleted.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to your account?Thanks,The Facebook Team

It appears that this issue has been resolved and that he has access to his account again.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
P.S. The way to access this account is thru the phone number. [redacted]

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]Other:- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

Hi[redacted]
Please review the Help Center article below for more information regarding malware attacks:[redacted]Please keep in mind that we may not be able to answer further questions pertaining to this topic through this channel.Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I would like to report a fake account or other abuse on Facebook or Instagram:- Report other abuse on Facebook (ex bullying, harassment, spam): [redacted]Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint:[redacted]I am rejecting this response because: the solutions that Facebook provided were not helpful in solving my problem.  I looked everywhere in the help center and there was no solution.  When I try to log in with my email and password, I get the message that someone may have hacked into my account and that my account and that I need to go through an identity verification process.  I agree to go through the process then I get the message "We currently can't verify your identity. Please try again later."  I have been getting this message for 7 days, not being able to continue into the verification process.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:This is the same thing that I have got in my own mailbox, the only thing they say is that I need to go to the helpcenter.Because of my own hard work and uncountable mails I have got my own profile back. They won't read my complaint and only direct to there help page, which I have read and tried to contact multple times.Thanks to Facebook there where two fake accounts of me, they did not want to help with tracking an IPand after that they deleted me. I won't accept this stupid anwser that I also got in my own mailbox. They don't listen and want to help, because of them I have a lot of trouble. 
Sincerely,
[redacted]

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Hi,Thanks for contacting us. We reactivated your account, and you should now be able to log in. If you requested a new name for your account, it has been updated. Thanks,[redacted]Facebook

Hi [redacted],
Thank you for your response. We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If content like this currently exist on the site, it is only because they have not yet been reported and removed.
Thanks,
The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/23) */
Hi [redacted],
Thank you for reaching out to Facebook.
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any...

inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2014/10/15) */
Hi [redacted],
Thanks for your contacting Facebook. We are unable to address your reported issue through this channel. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in...

touch with us:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
We apologize for the inconvenience.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not helped because there is no way to contact them facebook. Facebbok does not want to address this issue. There are no questions or answers in the help center that address this issue. I went to their verified page and sent several messages and posts with the exact same message. I even sent a meesage to another verified facebbok security page with no response. This is a very cowardly way of handling this issue. To say, we can't help you through this channel and then refer me to a place where I haven't and won't get help.
Final Business Response /* (4000, 9, 2014/10/22) */
Hi [redacted],
Thank you for reporting this. We are unable to investigate without further information regarding the person who contacted you without your consent.
Additionally, we don't currently offer support for this type of request through this channel.

You can find answers many to common questions, learn how to report a bug or other issue and get more information about Facebook's products and features directly in the Facebook Help Center:
http://www.facebook.com/help/?ref=cr
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/18) */
[redacted],
I am sorry that you are encountering this frustration on Facebook. Would you please provide the URL or current username to the current Page that is not working for you?
This will help us to investigate the situation further.
Thank...

you for your help. I look forward to assisting you here.
[redacted]
Community Operations
Facebook

Hi,
Thank you for taking time to contact us; I apologize for the disappointment you've experience. Ultimately, as noted in our previous correspondence, we ask everyone on Facebook to use the name they go by in everyday life. This lets people know who they're connecting with and helps us maintain a...

respectful and welcoming environment. As such, we must ask that you either provide documents that support the name you are currently using or a document that can be used to update your name. Please note that these documents will not be stored longterm on our servers. I'd recommend first taking a look at the Help Center article below to see the full list of documents you can submit: [redacted]
If you would like for us to remove your profile, please respond directly to one of the responses sent from Facebook in your previous support tickets.
Best,[redacted]Community OperationsFacebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,**The Facebook Team