Facebook

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,The Facebook Team

Complaint: [redacted]I am rejecting this response because:
It's been over a month since my account was disabled and the asked documents were sent to Facebook almost 3 times through all possible forms.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/05) */
Hello,
Thank you for contacting the Revdex.com.
The charge for $102.88 was for ad charges that accrued before you stopped your ads. Although you were billed on 07/27/2015, these charges were for advertising services provided from 06/28/2015 to...

07/04/2015. You can view this transaction at:
https://www.facebook.com/ads/manage/billing_transaction.php?act=XXXXXXXXXXXXXXXX...⇄ /> Likewise, the charge for $225.12 was for ad charges that accrued before you stopped your ads. Although you were billed on 07/27/2015, these charges were for advertising services provided from 07/08/2015 to 07/14/2015. You can view this transaction at:
https://www.facebook.com/ads/manage/billing_transaction.php?act=XXXXXXXXXXXXXXXX...⇄ /> You'll be charged for your ads each time you reach a certain billing threshold, as well as at the end of the month for any leftover balance you have. The first billing threshold is $25, and will rise with each successful charge to $50, $250, $500 and $750.
You can also access invoices from your own account by clicking Billing in the left column of your ads manager or by visiting your Billing Summary:
https://www.facebook.com/ads/manage/billing.php?ref=cr
This will take you to a list of all charges organized by month. To see a more detailed breakdown of each credit card charge, please click the description next to the charge you'd like more information about.
Thank you,
[redacted]
Ads Payments
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this because I did not say that the ad was not complete. My complaint is that the results that were implied I would receive for the amount of money I spent were not met. I believe that that is very misleading and that's why I am asking for my money back.
Final Business Response /* (4000, 9, 2015/08/19) */
Hi [redacted],
Facebook only issues refunds for unauthorized or fraudulent charges, so we'll be unable to refund you in this particular case. This decision is final and can't be appealed.
When you created your ad, you agreed to our Terms and Conditions. Learn more about our Payment Terms:
http://www.facebook.com/payments_terms/?ref=cr
[redacted]
Ads Payments
Facebook

Initial Business Response /* (1000, 5, 2014/08/12) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue.
If this happens again, please reply to us with details, and we'll do our best to help. We're sorry for any inconvenience this caused.
...


Thanks,
[redacted]
The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Thanks, The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the [Content]?Thanks, The Facebook Team

Initial Business Response /* (1000, 5, 2014/08/27) */
Hi [redacted],
Thanks for your message.
We always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budget. The ads we ran were based on the settings you chose.
You...

can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
Note: We only issues refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular case. Learn more about our Payment Terms:
http://www.facebook.com/payments_terms?ref=cr
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/08/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook keeps telling me about the settings that I choose. I know I set up the ads, but I also know that I turned them both off at the same time and date, but their software kept one of them running. So in my opinion that is an unauthorized charge on their part.
I expect them to reimburse me for "their" unauthorized charges, but I won't hold my breath.
You would think Facebook makes enough money without having to CHEAT small investors out of theirs.
Final Business Response /* (4000, 9, 2014/09/03) */
Hi [redacted],
Thank you for your response.
Unfortunately, Facebook only issues refunds in cases of unauthorized or fraudulent charges, so we cannot refund you in this particular situation. You can learn more about our Payment Terms:
http://www.facebook.com/payments_terms?ref=cr
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2014/12/30) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient...

while you wait for this block to be lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Neal & "The Facebook Team"
After over 16 months of asking for help from Facebook direct, Facebook help groups, being banned from asking for help? Are you serious. Disruptive? Abusive? WHAT BAD BEHAVIOR??????? I have read every rule you have and have broken no rules, disrupted no one, and am not abusive in any group. Did you read my letter even? Let me ask you this then.
*WHAT DID I DO THAT BLOCKED ME FROM BEING ABLE TO "LIKE" OR "COMMENT" ON ANY POSTS, INCLUDING MY OWN? CAN'T LIKE OR COMMENT???
*WHY HAVE I BEEN BANED FROM SHARING IN GROUPS (EVEN MY OWN) FOR ALMOST 2 YEARS? I HAVE REPORTED THIS MANY MANY TIMES. IF I WANTED TO SHARE IN A GROUP I HAD TO POST DIRECT. YOU GUYS KNOW WHY, BUT WHY WON'T YOU TELL ME? EXAMPLE: IF I SAW A PIECE IN "S.F GATE"S FACEBOOK PAGE AND TRIED TO SHARE IT MY MY GROUP "SAN FRANCISCO TODAY BY THE BAY" I COULD NOT.
What did I do that was ABUSIVE, DISRUPTIVE, NOT UP TO FACEBOOK STANDARDS?????
It insults me that after a year and a half of asking for help, you send me this generic message insulting me. PLEASE SITE ANY VIOLATIONS !!!!
* WHY WHEN I JOIN AM JOINING MUSIC GROUPS, DOES FACEBOOK BLOCK ME, EVEN AFTER AT HOME PHONE CALLS TO IDENTIFY ME? AND WHEN I APPEAL NO ONE ANSWERS? YOU CAN BE IN UP TO 6000 GROUPS AND BEFORE I PURGED I HAD WHAT 700 [redacted] !!!!
*WHEN A PERSON CROSS THE GLOBE "LIKES" "SHARES" "COMMENTS" ON ONE OF MY TUNES AND TELLS ME, WHY DO I GET BLOCKED FOR MAKING A FRIEND REQUEST? I SEE PEOPLE WITH 5000 FRIENDS? ARE THEY ALL CLOSE FRIENDS? DO THEY ALL SIT TO SUPPER? COME PLAY CHESS?
READ the letter I sent to the B.B.B. and you can confirm that my experience with Facebook has been a farce. You must have the hundreds and hundreds of emails I have sent requesting help. I have raised [redacted] even to know avail. I want to make this clear. I am confident that Facebook has been discriminating against me, in terms of making the "network" available to me. You have in as much admitted so as I am being punished for being disruptive and abusive
behavior.
I have impecable credentials and plenty of time to address this. In fact it's my personal crusade for 2015. I AM CERTAIN I HAVE DONE NOTHING TO BE ABUSIVE OR DISRUPTIVE ON "YOUR NETWORK". !!!
Internet businesses are not regulated in the state of California; therefore the California Department of Justice, Office of the Attorney General (AG). The AG's office establishes and operates projects and programs to protect consumers from fraudulent, "UNFAIR" and illegal activities that victimize consumers.
California Department of Justice
Office of the Attorney General
Web site: https://oag.ca.gov/
to file a complaint: http://ag.ca.gov/contact/complaint_form.php?cmplt=CL
The FBI's IC3 Unit is organized to handle internet business "FRAUD" http://www.ic3.gov.
I will be contacting every Consumer Advocate Group, Americans With Disabilities, Veterans With Disabilities, the A.C.L.U., local media consumer reporters, and post my letter in sites such as Guitars for Veterans. I will make this personal crusade to get answers. I have written and written for help, shut down my groups, left groups, shut down my Facebook, ranted and raved to NO extent. Now I get this canned letter about the rules. IF I AM NOT BEING HAZED THEN WHY CAN I NOT EVEN "COMMENT" OR "LIKE" ?
My sincere thanks to the B.B.B. but the "Facebook Team" needs to know now. I am a relentless, insulted Veteran, and my New Years promise to you is that "it's on now"
Most Sincerely
[redacted]
[redacted] & [redacted]
Final Business Response /* (4000, 9, 2015/01/07) */
Hi [redacted],
As previously mentioned, it looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AGAIN PLEASE SITE ONE INSTANCE OF "DISRUPTIVE" OR ABUSIVE BEHAVIOR. SITE ONE EXAMPLE. SITE ONE INSTANCE. WHAT DID I DO THAT HAS PREVENTED ME FROM SHARING FOR OVER A YEAR. I CANT EVEN LIKE OR COMMENT ON MY OWN POSTS. NW YOU TELL ME WHAT I HAVE DONE TO DESERVE THAT. AGAIN WHAT DID I DO THE WAS DISRUPTIVE OR ABUSIVE. SITE AN EXAMPLE OF THAT. SITE AND EXAMPLE. SITE AND EXAMPLE. SITE AND EXAMPLE. I DID NOT JOIN TO MANY FROUPS. I HAVE NOT MADE TO MANY FRIEND REQUESTS. I AM SELLING NOTHING. SITE AN EXAMPLE OF THIS "DISRUPTIVE AND ABUSIVE BEHAVIOR AND I WILL SHUT MY YAPPER !!!!!

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] The email address of my account is ( [redacted] )

Initial Business Response /* (1000, 5, 2015/11/22) */
Hi,
We want to help, but we need more information from you first. Please provide either the URL or the email address associated with the Facebook account that you need assistance with.
The more detailed you are, the easier it'll be for us...

to help you with the issue.
We apologize for any inconvenience and hope you can help us resolve the issue.
Thanks,
[redacted]
Community Operations
Facebook

Complaint[redacted]I am rejecting this response because: the response is a canned BS response from Facebook and goes no where. I expect a phone 
or a reason why they keep suspended ppl like without a reason. Also the trample the First Amendment. I'm currently suspended again for spamming real news on Trump sites. Sincerely,[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:That's exactly the same reply I get from them over and over, I have sent them several ID cards, including my passport and they don't seem to even take a look at them, they don't explain why they don't work, I live in [redacted], I don't know if this appeal tool only works with US issued ID cards, which, if it is the case, I find very unfair. I do have a case open with them since it was the first instance I had available to appeal but they don't help me at all.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: The business response is not a solution of the issue.Sincerely,[redacted]

Hi,
I apologize for the delay. We are still working on resolving your issue and will reach out if we need any more information from you.
Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]
I am rejecting this response because:  this is still a problem for...

me.  I am blocked by Facebook on a daily basis.  It is terribly distressing.  I am merely sharing animal petitions and animals in need, whether in shelters or in perilous home situations.  These animals could die while I am being prevented from sharing their posts because of Facebook's blocking practices.  It needs to stop.  I am not doing anything wrong.
Sincerely,
[redacted]

Hi [redacted], We appreciate the feedback. We're always trying to improve the Facebook experience. If you have any other suggestions, please reach out to us here: [redacted]Thanks, [redacted]The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the [Content]?
Thanks,
The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/09) */
Hi [redacted],
Thanks for writing in. We'd like to investigate your complaint, but we were unable to find your account based on the information provided. Could you provide the email address that is associated with your account? Once we have that,...

we will be happy to look further into this.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have given Facebook both, the original email address and the Facebook email address that I changed it to. They can't find my account under either one and sent me the same message above twice before. It seems as though that is face books standard response. Maybe this could be resolved if I could actually talk to a human instead of receiving the same response to everything. One would think that Mr. [redacted] could afford a phone line to help Facebook users with problems like this. Other people who have had this problem have created new accounts and have no idea what happened to their other accounts. I will call the number listed above and maybe get this resolved. This is very troubling. Unfortunately, the Revdex.com didn't get any further than I did before contacting them.
Final Business Response /* (4000, 9, 2015/07/13) */
Hi [redacted],
Thanks for writing back in. We attempted to investigate your complaint using the email address you provided here, "[redacted]@wi.rr.com", but as previously mentioned we were unable to locate an account associated with that email. We apologize for the inconvenience, but please feel free to reach back out to us via the Help Center (https://www.facebook.com/help/) with any other questions or concerns.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (3000, 12, 2015/07/15) */
The consumer indicated he/she DID NOT accept the response from the business.)
My contact email address is [redacted]@wi.rr.com, however, I was sent a message from Facebook telling me to change my email address at some point, so I changed it to [redacted]@facebook.com. It may be under that. If not, then my account was hacked, all is apparently lost, and I will have to create a new account. Please let me know what you find out. Thank you so much for your time!