Facebook

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: That was a generic response that doesn't work for me. Everyone situation different. My account was  reactivated and 5 seconds later deactivated again. I've followed all the godliness I went through all the links and I as as of 7/15/17 My account is disabled. I contacted Facebook and I keep getting an auto replay that says...
(We reviewed your report, but it looks like things have already been sorted out with your account. If this happens again, please reply to this email with details, and we'll do our best to help.If you have additional questions about Facebook features, updates or policies we recommend checking out the Help Center:
 As you can see this dose not help me or solve my problem. Can I please get help for my account. Can I get a final  solution. [redacted]
[redacted]Sincerely,Mark Provo

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi [redacted],
We strive to show ads that are relevant and interesting to you. Clicking the x on the top right corner as you mentioned does provide us feedback to improve the experience for you.
The following section of the Help Center offers...

a couple of ways to report specific ads you are seeing:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I HAVE xed out the ads, unfollowed, & reported that I am not interested. I STILL get bombarded with the same ones hundreds of times! THE SAME ONES SHOW UP AGAIN & AGAIN, AT LEAST OVER 200 TIMES. THIS IS HARRASSMENT! Even today, every other posting is the same disgusting ads again & again. I'll report this every day to Revdex.com if I have to. I'm not the only one complaining about this. If you would bother to look, THOUSANDS of people are disgusted at this [redacted]!
Final Business Response /* (4000, 11, 2015/11/16) */
Hi [redacted],
Unfortunately, Suggested Pages is a part of the Facebook product and it's not possible to turn it off. We appreciate your feedback and have passed ** on to the relevant team.
If you continually see the same suggested Pages even after following the instructions in our last email, please respond with a screenshot(s) of the issue and a link to any relevant Pages so we can investigate the issue further.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 13, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If I respond with a screenshot with every one the I've seen over 500 times I'll still be doing it for the next ten years! This is [redacted]! Why is every other posting 10 Suggested Pages? THIS IS HARRASSMENT! If you would bother to look, thousands of people are complaining about this [redacted]. NO ON WANTS THEM! GET A CLUE. People joined to connect with friends & family, not to be harassed with this [redacted] continuously. It was never like this before. I will continue to report this [redacted] to the Revdex.com

Initial Business Response /* (1000, 5, 2014/11/03) */
Hi [redacted]
In accordance with the Facebook Statement of Rights and Responsibilities, your account has been locked until we can update your account to reflect your authentic name.
Please provide the requested documentation and we would be...

happy to assist you in updating the name on your account to reflect your authentic identity.
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Theyare trying to endanger my self and my family by forcing me to post my real info so my stalker can find me again. My stalker is the same person that reported my account. I will not be providing facebook with anymore info to help them or my stalkers everyone on my account knows my real info. I am still waiting for [redacted]'s personal info before I will even think of uploading mine. I need arnolds, home address. first middle and last name and a copy of his birth certificate, and copy of his state ID so I know I am not talking to my stalker again since Facebook is trying to help my stalker harm me and m y family.
Final Business Response /* (4000, 9, 2014/11/05) */
Hi [redacted]
Unfortunately, we won't be able to assist you because you haven't provided the required documentation.
Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I need to speak to a real person at facebook. I need [redacted] ID and birth certifacte. [redacted] wants to help my stalker and wants to expose me as a LGBT or expose me to my abusive ex by using my real name in this case it is a stalker. If I need to contact the ACLU for help I will. I have the right to not be stalked on facebook. [redacted] is my stalker on facebook he is the one that reported my account yet his real name is kevin yarbrough and you have not froze his account. I want my account unfrozen so that I can block my stalker from my info. facebook is trying to endanger my self and my family by helping my stalker harass me. [redacted] is my stalker on facebook and that is not his real name his real name is [redacted].

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/04) */
Hello [redacted],
While Facebook only provides refunds for fraudulent or unauthorized charges, we have decided to make an exception as a one-time courtesy to you.
I have cleared $8.35 from your outstanding balance. Thank you for advertising...

with us.
For the future, we recommend that you set a Lifetime budget instead of a Daily budgets, as a Lifetime budget is an easier way to manage the ad budget.
Thanks,
[redacted]
Payments Support Specialist

Complaint: [redacted]I am rejecting this response because:
 
I cannot do any of the things[redacted] requested. The links provided are of no help to me, because I cannot do anything with my account.
I asked that my account be closed.  I cannot see any of my pages, because I cannot upload a photo for verification. I no longer want the account. It is too much of a hassle. I just want it deleted from facebook.
 
I have put my email and link to the page below. It was also included in my original complaint.
[redacted]
Facebook link: [redacted]
 
 
 
Thank Yoi
Sincerely,[redacted]

Hi [redacted],
Thanks for reaching out to us, but unfortunately we can't confirm you're the owner of this account. Please reply with a scan or photo of your government-issu** identification that has your name and photo or name and date of birth.
If you're unable to provide your government-issu** ID, please visit the Help Center to learn about the other types of ID we accept:[redacted]
Keep in mind that the information on the ID you provide must match the information on the account. Please cover up any personal information we don't ne** to confirm your identity (ex: address, Social Security number) and save the image(s) as a JPEG. 
We hope to hear from you so we can help.
Thanks,
The Facebook Team

Initial Business Response /* (1000, 11, 2014/09/18) */
Hi [redacted],
Thank you for your message. I appreciate your patience.
Unfortunately, because of the payment process with Mobile Payments, we are only able to credit your account with Facebook credits in the amount of your local currency...

rather than deposit funds into your bank account. You can use this balance for future in-game purchases on Facebook.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 13, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
my American friends all had there money returned to there bank accounts 1800 dollars came out of my bank account not my cell phone I wished for facebook to send me a cheque or etranfer my money to me I do not wish to spend any money ever again on facebook I don't trust there site or the games they have on it I will only settle for a cash refund to me I have spoken to 20 of my friends that played that game they all received there funds into there bank accounts they are all American.s I,m canadian
Final Business Response /* (4000, 17, 2014/09/24) */
Hi [redacted],
I apologize for the inconvenience this has caused. After careful review, I've determined that we're unable to take further action regarding this matter.
Money cannot be returned to your bank account if you choose mobile payment method. In the future, I encourage you to consider other payment methods. The following link explains the different payment methods Facebook accepts for in-game purchases.
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks,
[redacted]
Payment Operations
Facebook
Final Consumer Response /* (4200, 19, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
then why did all my American friends get there money put directly into there bank accounts they can send me a cheque or put it into my paypal account this my bank account number XXXX XXXX-XXX
I don't want it on my cell phone I find that they are holding my money hostage I,m sorry I can not except facebooks position on this matter it clearly stated in the emails they sent me on my refunds that my money would be put back in my bank account cell phone credit card and paypal account depending on what was used to make the purchases and how can they say I paid with other the bank of montreal is a huge bank
Hi [redacted]
You recently disputed a Facebook payment, but since Magecraft hasn't responded yet, we're giving you the full refund of $99.99 .
Here's what to expect:
If you paid with a credit card, debit card or PayPal, expect the refund within 7-9 business days. This will be refunded directly to your card or PayPal account.
If you paid using a mobile phone or other payment method, expect the refund within 24 hours. You can see this refund in your account settings.

If you're still having issues, please contact the Help Center.

Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business[redacted]Thanks,**The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/27) */
Thanks for contacting the Revdex.com.
We have contacted you through Facebook Support to find out some more information regarding your issue.
Please visit https://www.facebook.com/support/ and locate XXXXXXXXX and send us a response from there....


Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is unclear what more they need. They have been unable to locate the email associated with the facebook page. I have sent the email associated with the business facebook page, which differs from my work email.
It is [redacted]@gmail.com
Final Business Response /* (4000, 9, 2016/02/03) */
Hi [redacted],
Thanks for contacting the Revdex.com.
While we only issue ads refunds in cases of unauthorized/fraudulent charges, we've decided to make an exception as a courtesy to you.
I've issued you a refund for your last ads charge for your campaign linked below.
https://www.facebook.com/ads/manager/adset/ads/?act=XXXXXXXXXXXXXXX&filter_s...⇄ /> Since you've intended to spend only $10, the refund was provided as a courtesy. The money should be returned to your account within 3-5 business days. Thanks for advertising with us.
Please let me know if you have any more questions.
Thanks,
[redacted]
Ads Payments
Facebook
Final Consumer Response /* (2000, 11, 2016/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It satisfies our conflict

Complaint: [redacted]I am rejecting this response because: It's basically the same response I get all the time, they don't explain why they disabled my account, I had that account since 2013 without any problem, I'm not a troll or hater, I don't go around molesting other users, I use Facebook to contact with my friends, talk to them, share my interests and likes and the pictures I take on my daily life, also my work.
I'ts unfair since I saw actual trolls while I was on FB and the administration didn't do anything, but they come and disable my account out of nowhere, without explanation, I wonder what kind of people are in charge of checking up on that.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I appreciate the help [redacted] offered, however the issue cannot be resolved through any of those methods. If possible I would like to merge our old Facebook page which is no longer accessible to any employees who currently work for us. If the old page cannot be merged with our current page, then we would like for it to be taken down completely. It is controlled by an employee who we are no longer in contact with and we would like to ensure accurate and appropriate information is being communicated to our clients through the correct Facebook page. Old Facebook page can be found: [redacted] . The current page is [redacted] .
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/11/26) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:...



https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The comment left on 06/04/2014 under "[redacted] made-up name and 1-star ratings left by "[redacted] and [redacted] ARE STILL NOT REMOVED. We did report this to you many times both on facebook and through an official company letter which we mailed to your headquarters in [redacted] Park, CA. STILL NO ACTION IS TAKEN!
We are expecting removal of the comment and 1 star ratings as soon as possible.
Final Business Response /* (4000, 9, 2014/12/05) */
Hi [redacted],
We've taken action according to the Facebook Statement of Responsibilities.
Unfortunately, any remaining reviews that you disagree with cannot be removed because they do not violate any of our Community Standards.
Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/27) */
Hi [redacted],
Thanks for contacting the Revdex.com. We appreciate the time you took to write us.

Our records show that you haven't summit a trouble ticket to your Facebook account for this issue.
To get you the best answer as quickly as...

possible, please follow the instructions in our Payment Support Center:

http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
DID NOT HEAR FROM THEM AND TIME IS ALMOST UP
Final Business Response /* (4000, 9, 2015/05/04) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/3[redacted] (http://www.facebook.com/help/contact/XXXXXXXXXXXXXXX?__[redacted]) A Facebook representative will then be able to fully investigate your account.
[redacted]
Payment Support Specialist
Facebook

Facebook email:[redacted] I chose a name because my name [redacted]) is too damn common! This way MY friends MY family know me.

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team