Facebook

Initial Business Response /* (1000, 5, 2014/10/22) */
Hi ***,
Thanks for writing in
I've reviewed your account again and it looks like a family member or someone you may know personally made these unauthorized charges with your card on their Facebook accountTo protect the privacy of
people who use Facebook, I'm unable to give out the name or email address of the person who made this purchaseBecause of this, I recommend contacting anyone you may know who may have had access to your account and ask them if they've used it
If no one has direct access to your payment information, it's likely that the info was stored on a friend or family member's Facebook accountTo make it easy to buy things on Facebook, we store your payment info for future purchasesSo, if you've made a purchase on another Facebook account, the owner of that account will be able to use that payment method for future purchasesTo prevent further charges, I've removed your payment method from the Facebook account in question
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
We appreciate your understanding
Thanks,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I stated before I didn't give a family member or friend permission to use my credit card at allyou guys(Facebook) keep saying my credit card was stored on their account but you cant give me that informationwell how do you know its my friend or family member? its fraud someone is using my credit card to make these charges and Its not I repeat not a friend or family member of mine making these Unauthorized charges to your companies gamesI would like my monies refunded and gonna continue to take action against your decision because its not foundedI don't even know how they got a hold of my card but I don't play Facebook games and would never give someone permission to use my card for these games
Final Business Response /* (4000, 9, 2014/10/30) */
Hi ***,
Thank you for your emailI'd be happy to assist you further
As was mentioned before, this does not appear to be a case of fraud, but rather a case of a family member or friend accessing this account and making the charge(s) as there does not appear to be any irregular login patterns indicating a compromised accountIn order to prevent further unauthorized activity by family or friends, please consider the two recommendations I've listed below
1.) Password Protection: You should select a unique and complex password for your account and keep this entirely to yourselfBe sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in lengthIt should also be different from other passwords you use elsewhere on the Internet
2.) Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you're done using the siteThis is especially important when using someone else's computer or mobile deviceYou should also never check the "Keep me logged in" box when logging in from a non-private computer, as this will keep you logged in even after you close your browser window
Let me know if you have any further questions
Thanks for contacting Facebook,
***
Payment Operations
Facebook

Complaint: ***I am rejecting this response because: They didn't care about my problem.Sincerely,*** ***

Hi ***,We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this causedWe also recommend checking out the Help Center for more information and answers
to common questions:***Thanks,***Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/12/11) */
Hi ***,
Thanks for reaching out to Facebook through the Revdex.com
It doesn't look like the email address you provided is associated with an active Facebook accountUnfortunately, we don't have the ability to restore accounts that have been
permanently deletedWe're sorry for the inconvenience
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The account I was having issues with was my account using ***@gmail.comI was locked out of this account for more than a weekThe instructions and steps Facebook had me take to unlock the account, kept taking me around in circlesI would go through the steps of matching names with pictures, changing my password, being told I could now return to my account, only to try and login and be told AGAIN that the account was temporarily locked, and taken back through the steps of matching faces with names, only in the end to be told my account was temporarily locked, and once again taken through the steps to unlock itIt was a never ending circle
I couldn't post in the community help forum unless I had a Facebook accountSince I couldn't login with my ***@gmail account I had to create a NEW account using another email address (***@mts.net)
I had given up on ever being able to unlock my ***@gmail accountBut after a week I tried to login againI was taken through the usual steps of unlocking it; matching faces with names and changing passwordsFor some reason it allowed my account to be unlocked at that time
After unlocking the ***@gmail account, I took steps to delete the ***@mts.net account, which is why you cannot find that accountThis does not make my issue with Facebook a moot pointThere is still the problem of them not providing a way to contact them to get live help from a real live Facebook employee
Now, back to the problem
My ***@gmail account was temporarily locked for more than a weekFacebook automatically took me through steps to unlock the accountI had no control over these steps at allAnd none of the steps were workingEven requesting a code through email did not work
I spent hours and days looked all over Google and in the fellow Facebook users help forum (which Facebook clearly states they do not monitor) to find a way to contact Facebook for personal help with thisI wanted to speak to an actual person in the help departmentBut there is no way to do this
Facebook terms and services states:
"For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with Facebook (IP License)This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it"
Because I was locked out of my account, I had lost control of the ability to delete content that I had postedMeaning that Facebook had exclusive rights to my content, whether I wanted them to or not and I could do nothing about it because I didn't have the ability to login and delete content if I had wanted to
What I want is for Facebook to be transparent and provide a proper way to contact their help department and get individual, personal assistance from a real live person for issues such as what I was having
Facebook makes money from people through various ways:
game content purchases (which I have done)
paying for promotion of Facebook groups;
advertising;
Other ways that I am not aware of
For most people using Facebook is a FREE service because they do not spend money to use the service
Some of us, such as myself, have invested money through game content purchases, so this service is not a FREE oneI have money invested into my Facebook account; at least a few hundred dollarsThis may not seem like a lot of money by Facebook standards, but it is my hard earned money, which makes me a paying customer
As a paying customer, I deserve the right to be able to contact Facebook and speak to a real live person when the need arises, such as in this situation where the typical steps to unlocking my account were not working, and there was no other help available other than talking to other frustrated account holders who were having the same problem and were not able to contact Facebook either, to get help
Final Business Response /* (4000, 9, 2015/12/17) */
Hi ***,
I'm sorry to hear you had a bad experienceWe placed certain restrictions on your account because we suspected your account might have been compromisedBut it looks like you passed *** safety checks, and should now have full access to your accountLet me know if you have any more questions
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am aware that I now have access to my account againThe problem is that for a week I did not
Facebook took me around and around in circles having me match names with pictures, change my password *** I did this dozens and dozens of timesEach time I was told that I could access my accountEach time I tried to access my account I was once again told it was locked
After a week, for some reason after matching the names with pictures, I was able to login to my account
The other issue is that there is no means to contact Facebook and get help from a LIVE person in CUSTOMER SERVICE for the problem that I was having: Not being able to unlock my account for over a week, despite going through the unlocking procedures dictated by Facebook
I am a paying customerI have spent actual money on various games, I have the right to speak to someone LIVE when I have an issue that is not resolved through Facebook's usual steps
My other issue is that while I was locked out of my account, Facebook continued to have full rights to use my content however they wish, while I had ZERO access to my own contentHad I not been able to unlock my account, Facebook would continue to have unrestricted access to use my content while I would not have any access
Therefore I feel it is necessary to provide a proper method to contact Facebook other than through having to file a complaint with the Revdex.com to do so

Initial Business Response /* (1000, 5, 2014/12/17) */
Hi ***,
We'd like to help, but need a little more information firstPlease describe the problem you're experiencing with Facebook in as much detail as possible, and include any relevant web addresses (URLs)
The more detailed you can
be, the easier it will be for us to assist with this issue as soon as possible
Thanks,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/08) */
Hi ***,
Thanks for reaching out to Facebook through the Revdex.com
We appreciate your email and concern for your child's accountUnfortunately, Facebook is forbidden by federal and many state laws to take any action on or release any
information regarding a user's account to anyone that is not the account ownerPlease note that all users ages and older are considered authorized account owners and are included in the scope of this policyWe are therefore unable to comply with your request
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She is 13!!!!!!!! It's not as if she is OF AGEis NOT old enough to make right choicesThat's okU may be a billion dollar company may just get suedLaugh away as I'm more than sure you are RIGHT NOW! Sick you all allow yr olds to post their entire life on social network when they are not even allowed to make their own minds up about important issuesThat's what's wrong with this worldYou think Facebook is so great and it's destroying our country and most important our children who are so addictied they are scared to death they will miss a post of what someone is doing
Final Business Response /* (4000, 10, 2016/01/22) */
Hi ***,
Thanks for responding to Facebook through the Revdex.com
Unfortunately, as previously stated, Facebook is forbidden by federal and many state laws to take any action on or release any information regarding a user's account to anyone that is not the account ownerPlease note that all users ages and older are considered authorized account owners and are included in the scope of this policy
We are therefore unable to support your request
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 12, 2016/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't win since your worth BILLIONS of dollars and I'm just a mere concerned parentI will petition thisI'm going to get together with news outlets and anyone else I can get to listenYour response shows you don't give a darnis NOT old enough to make these kinds of decisionsI can understand not a yr old childThis shows you don't give a dam about societies childrenONLY making more moneyWait til your kid or kids turn and than I'd like to see how you feel"Welcome to today's ZOMBIES" generationThank you all so much........for hiding behind the government **is a CHILD!!!

Initial Business Response /* (1000, 5, 2015/01/22) */
Hi ***,
Our records show that this has been handled directly through a ticket with Facebook
If you have any further questions, please let us know
Thanks,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /*
(3000, 7, 2015/01/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not satisfied with the response from Facebook, I accept a $( ten dollars ) per day as a middle ground, for seven days, from December to the 7, equals $dollars, that's what I bought in advertising from them, not a 1,( one thousand) per day as they wrongly billed me for a total of almost $7,They have my history of payments for four years ago since I've been buying advertising from Facebook for my shop, I always buy a $per day, it's a huge mistake from there billing system to overcharge me a 1,per day
Final Business Response /* (4000, 9, 2015/02/05) */
Hi ***,
I've reviewed your account, and it looks like you've already disputed the charges with your bankOnce a chargeback is processed, your bank automatically puts the money back into your accountAs such, the money has already been taken from us and returned to you
Please contact your bank if you have any further questions
Thanks,

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find
an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:* * *** ** *** *** *** * * *** ** *** *** *** * ** *** *** *** *** *** *** * ** *** *** *** *** *** *** * * ** *** *** ** *** *** *** * ** *** ** *** *** ** *** ** *** *** *** *** *** * * *** ** *** *** *** ** *** *** * *** ** *** ** ** *** *** *** * *** *** *** *** ** *** ** *** *** * * *** *** *** *** ** *** ** ** * *** *** * * *** * *** *** * *** *** *** *** *** * * *** ** *** ** *** *** ** *** * *** *** * *** *** *** *** * *** *** *** *** *** *** *** * *** ** *** *** ** ** ** ** *** *** ** *** ***Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/13) */
Hi ***,
Thank you for your inquiry through the Revdex.com
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your account
Thank you for contacting the Revdex.com
***
Payment Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2016/01/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was unable to fill out the information at the link Facebook submittedWhen I try to fill it out a msg says "No Advertising Account:
You don't have any advertising account which is required to submit this formIf you are currently logged out please log in first." I have no idea what they're talking about - I've been purchasing their ads for a while now AND am signed in
Final Business Response /* (4000, 9, 2016/01/20) */
Hi ***,
Thank you for your inquiry through the Revdex.comI'm happy to explain!
When you "unpin" a post from your Facebook page, it will return to the date it was created in your Newsfeed, while the newly pinned post takes its placeFor example, if you created a post on December 12th, and pinned it that day, but unpin it on January 10th, the post will be moved down your page to appear before any posts you made on December 13th and afterThis happens because you can only have one pinned post per page
I hope this explains things! Let me know if you have any further questions
Thank you for contacting the Revdex.com
***
Payment Support Specialist
Final Consumer Response /* (4200, 11, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook did NOT read or respond to the problem: The problem, as I stated, is that 'unpinned' posts are DISAPPEARING FROM MY PAGE COMPLETELYThey do NOT 'return to the date is was created

Hi ***,Thanks for writing inWe're sorry to hear about the unfortunate experience you've had on FacebookWe reviewed your account, and it looks like you've been able to log in and use your account normally since we received your complaintCould you let us know if the problem is still going on
for you? We'll be happy to re-open your case as soon as you confirm.Thanks,***Facebook

Hi *** ***,Thanks for your email, I understand you are trying to gain access to your Facebook accountFor your convenience I have attached a link from our help center that may help you gain access to your accounthttps://www.facebook.com/help/112146705538576Thank you,Facebook

Hi *** ***Thanks for your note, I understand you are trying to merge two pages you ownTo merge you pages please access the link below and follow the steps indicatedHope this helps!***Thank you,Facebook

Initial Business Response /* (1000, 6, 2014/10/01) */
Hi ***,
Unfortunately, we are unable to remove search results from Google searchesFore more help with this, you will need to contact Google
Additionally, we are unable to delete the Facebook event included in your requestIf you
would like this event to be removed from Facebook, you will need to contact the creator of the event
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 11, 2014/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I have already contacted google via this link https://support.google.com/legal/contact/lr_eudpa?product=websearch
but they do not remove itthey told me to ask to the webmaster to block it from the query connected to my nameFor professional reason I do not want to be connected this link https://it-it.facebook.com/events/XXXXXXXXXXXXXXX/permalink/XXXXXXXXXXXXXXX/
I know you can block it because many webmaster did it in the past with different links
Now it seems that the webpage and the cache are different
http://webcache.googleusercontent.com/search?q=cache:***:https://it-it.facebook....⇄ /> Thanks for your help
Best regards
*** ***
Final Business Response /* (4000, 15, 2014/10/10) */
Hi ***,
Thanks for bringing this to our attentionThe best way to let us know about policy violations is to use the nearby "Report" link when you see them on Facebook
You can learn more about using report links by visiting the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:
https://www.facebook.com/help/tools/?ref=cr
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 17, 2014/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please block this link from the query "*** ***" and *** ***"
https://www.facebook.com/***.blo/posts/XXXXXXXXXXXXXXXXX
Best regards
*** ***

Initial Business Response /* (1000, 5, 2014/12/23) */
Hi ***,
Thank you for reaching out to FacebookFor more information about what Facebook considers hate speech and how to report it, please visit these pages in our Help Center:
General Report a Violation Information:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
How to Report Hate Speech: https://www.facebook.com/help/XXXXXXXXXXXXXXX
What is considered Hate Speech: https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/13) */
Hi ***,
It looks like you may have already regained access back to your accountIs that correct? IS this issue resolved? If not, please let me know what you still need help with and I will be happy to assist
***
Community
Operations
Facebook

Initial Business Response /* (1000, 5, 2014/09/03) */
Hi ***,
Thanks for your messagePlease visit the Help Center to find answers to many frequently asked questions, as well as up-to-date forms you can use to get in touch with us regarding reporting an
ad:
https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
We apologize for the inconvenience
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/08) */
My goal was to nudge them to change their policy on placing unsolicited pre-paid sexual ads on people's private pagesSo far I've heard of no change in policy
Final Business Response /* (4000, 9, 2014/09/10) */
Hi ***,
We appreciate the feedbackWe're always trying to improve the Facebook experience
If you have any other suggestions, please reach out to us here: https://www.facebook.com/help/suggestions
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2014/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I used a current pcI saw no mention of a policy change that would protect FB consumers

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi ***,
Thanks for contacting usThe email address provided in the from doesn't match the email address that's listed on your account
Please respond to this request with the email address you use to log into Facebook and we'll be
happy to assist you
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not a resolutionThe email address used for Facebook is ***@yahoo.com
Final Business Response /* (4000, 10, 2015/08/04) */
Hi ***,
You're writing in from ***@yahoo.com, but this email address or phone number isn't associated with the Facebook account you're discussing
In order for us to help with this request, we'll need you to contact us directly from the email address you use to log into your account
Be sure to include the following information in your response:
Your login email address in the subject line
All of our previous correspondence so that we can refer to your original inquiry
Your username, if you registered one, to help us identify your account
Once we have this information, we'll take further steps to assist you
Thanks,
***
The Facebook Team

Initial Business Response /* (1000, 6, 2015/06/09) */
Hi,
Thanks for contacting Facebook
We have gone ahead and removed your profileThis means that people won't be able to search for the account or view any of its information
Please let us know if you have any other
questions
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi,
Until we receive an accepted and valid form of ID that matches the information listed on the account we won't be able to respond to this case or assist you furtherThis decision is final
In the meantime, this account will remain
locked as a security precautionWhile it's locked, the account won't be visible on Facebook or appear in search
Thanks,
***
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They keep saying that without any basis for their claimThey have been provided my driver's license, and my school id, what the heck more do they want? I mean they are asking for things that is frankly none of their business but when they get it, they just form letter you to death with nonsense
Final Business Response /* (4000, 9, 2015/09/14) */
Hi,
We can't help with your request because we've determined the ID you provided isn't real
Facebook requires everyone to represent their authentic identity, so you always know who you're connecting withPlease provide a valid ID so that we can help you
Learn about the different kinds of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You just arbitrarily decide the ID is not real based on what information? You provide nothing but fodder and provide no basis for such claims which are falseYou have been provided with authentic information and simply repeating the same canned response without providing any evidence to support your claim is not only wrong but frankly illegal abuse of powerI have done everything on my end to provide what you have asked for and you keep just saying that its not valid without providing any proofWhy is it that the user has to prove and jump through hoops but you are not held to the same standard and provide anything but hollow claims that have no basis in fact?

Initial Business Response /* (1000, 5, 2015/05/11) */
Hi ***,
It appears the Thrift Shop Page you reported is no longer live, which we understand to resolve this report
If you wish to report additional content or you believe it remains on the service, please respond including active
URLs
Thanks,
***
Community Operations
Facebook