Facebook

Initial Business Response /* (1000, 5, 2015/08/10) */
Hi ***
It looks like your timeline doesn't represent you as an individual personAs a result, we've determined that your timeline should be converted to a Facebook Page
Don't worry, we'll help you convert your timeline into a Page the
next time you log inDuring this process, your profile picture, friends and public photos will be moved to your new PageYour account will be converted into a business account so you can manage your Page and your ad campaigns
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
***
Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After Facebook converted ** ***'s timeline to a page, it asked to link that page with an individual accountAs a business, we do not have an individual accountOur Facebook page is managed by several people
Also, we already have a business page facebook.com/*** The page was managed by ** ***'s accountNow that Facebook converted ** ***'s account to another page, we still can't access our page ***Please advise
Final Business Response /* (4000, 9, 2015/08/24) */
Hi,
Thanks for your responseThis account goes against our guidelines for profiles, so we won't be able to fully reactivate itThe Facebook Terms state that a personal account can't represent an organization, business, brand, opinion or club
That being said, I have reactivated the account as a business accountYou should be able to access it and manage your Ad account
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/03/10) */
Hi ***,
We've investigated this issue, and it looks like the problem you were experiencing with your Facebook account has now been resolvedIf you're still experiencing any problems with your Facebook account, please reply to this email
with details on what you're experiencing so that we can assist you
If you have any other questions about Facebook, visit the Help Center:
http://www.facebook.com/help
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/04/23) */
Hi ***,
Thank you for your emailI'd be happy to assist you today
Our records show that you previously disputed charges and as a courtesy we issued a one-time refundHowever, when you received the refund, it was stated that we would be
unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage"
You will then be able to edit or remove payment methods from your account
We appreciate your understandingPlease let us know if you have additional questions
Thanks for contacting the Revdex.com,
***
Revdex.com Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Were not talking a little money this is bucks and game said only Facebook can refund.charges are not authorized.this has cause mass stress in my family and unfair that u would pretty much rob me on bucks.I just want my money back even game said on unauthorized charges Facebook has to refund
Final Business Response /* (4000, 9, 2015/05/04) */
Hi ***,
Thank you for contacting Facebook
Unfortunately, we are not able to refund these chargesAccording to our records, you previously disputed charges, and as a courtesy, we issued a one-time refundHowever, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To edit or remove your payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage"
You will then be able to edit or remove payment methods from your account
We apologize for the inconvenience,
***
Payment Support
Facebook
Final Consumer Response /* (4200, 11, 2015/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
OK stop saying same thing.Facebook is resonsable for allowing charges.they should of blocked purchases.I didn't even have a chance to take card off.these are flat out not authorized charges and even game agreed Facebook should refund all charges.but they just kept allowing this even after I said no.by FTC law minor charges are not legal anyhow.if been ripped off flat out by Facebook and its very upsetting they do nothen to make it right

Initial Business Response /* (1000, 5, 2014/10/01) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your account
Thank you for contacting Facebook
***
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi,
It looks like your account was suspended by mistakeI'm so sorry for the inconvenienceYou should now be able to log inIf you have any issues getting back into your account, please let me know
Thanks,
***
Facebook

Initial Business Response /* (1000, 5, 2015/11/30) */
Hi ***,
I would like to help you, but looks like you have since set up another page called Sweetheart Jewelry, so I believe your issue is resolvedIf you would still like help changing the name of your other page, let us know
Thanks!
***,
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they deactivated my ability to sale or run ads because of the other pageSo, I'm still not able to do what I set out to doSo they need to stop blocking me from saling and running ads and reactivate my ability to do thisAnd not send me to a help Center that don't help at allI need someone to call and help me through itSo I can sale and run ads for my handmade jewelry
Final Business Response /* (4000, 9, 2015/12/17) */
Hi ***,
Thanks for writing in
It looks like the Page with your personal name (https://www.facebook.com/***-***-XXXXXXXXXXXXXXX) has been unpublished or deletedWe are not able to merge or otherwise make changes to a Page that has been unpublished or deleted by its adminIf you are able to republish this page, please write back in and let us know so we can look into this further for you
Thanks,
***
Facebook
If you'd like
Final Consumer Response /* (4200, 11, 2015/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because my page name is Sweetheart JewelryI had to delete my other pag because you wouldn't allow me to change the nameBut now you all won't let me advertise my page talking about it have gray pagesYou all are so full of itJust allow me to run adsYou're doing everything and talking about everything except fixing the problemPage name SWEETHEART JEWELRYEmail address associated with page is ***@gmail.comNow can you please unblock my ability to run adsSo I can run adsFix the problemOr call an actually talk with me to fix the problemCause this is not going away until you doI need to be able to run adsAnd you took that awayNow give it back

Initial Business Response /* (1000, 5, 2015/05/24) */
Hi ***,
Thanks for verifying your identityWe've unlocked your account, and you should now be able to log back inWe're sorry for the inconvenience
If you have any problems getting back into your account, please let us know
View
updates from your support dashboard: ***
Thanks,
***
Community Operations
Facebook

Hi ***,It looks like your timeline doesn't represent you as an individual personAs a result, we've determined that your timeline should be converted to a Facebook PageDon't worry, we'll help you convert your timeline into a Page the next time you log inDuring this process, your profile
picture, friends and public photos will be moved to your new PageYour account will be converted into a business account so you can manage your Page and your ad campaigns.For more information about this process, please visit: ***Thanks,***Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/12/10) */
Hello ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A Facebook representative will then be able to fully investigate your accountThank you for contacting Facebook
***
Payment Support Specialist
Facebook

Initial Business Response /* (1000, 5, 2015/05/07) */
Hi ***,
We will do our best to assist you with this matterPlease describe the problem you are experiencing with Facebook in as much detail as possible and include relevant web addresses (URLs)More detailed information will help us
investigate the issue further
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My issue is not with a url, it is the fact that we are being charged to reach our audience on fb business pagesIn our case we have paid for the likes that we already have, its unethical to charge us again to "boost" our post to reach that audienceWe should be able to reach the entire audience that has like our pageBut for reference it is www.***
Final Consumer Response /* (3000, 12, 2015/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That still does not answer the complaint! The problem here is we cant post and it reach our PAID FOR audience, without having to pay againPlease read and understand my complaint before responding
Final Business Response /* (4000, 14, 2015/05/20) */
Hi ***,
Thanks for contacting Facebook
We always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budgetThe ads we ran were based on the settings you chose
You can review your desired ads settings by visiting your ads manager:
https://www.***
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.***
Note: We only issues refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseLearn more about our Payment Terms:
http://www.facebook.***
Thanks,
***
Ads Payment

Initial Business Response /* (1000, 5, 2015/10/19) */
Hi ***,
Thanks for contacting the Revdex.com
Our records indicate that we refunded your friend on 10/as we were corresponding with you on trying to locate the transfer
This transfer was successful on your friend's and our end, and
we can verify that it was pushed to your bank to make available to your accountWe are unsure why your bank wasn't able to transfer this to your account, which was why we ended up returning the money to your friendWe suspect this money to show up in your account later on since we did not cancel the transaction even though we refunded you friend
Unfortunately, we won't be able to reimburse you for your bank's overdraft fee, since it was charged by your bankAs mentioned before, the transaction was successful on both endsPlease contact them to have this removed
Thanks,
***
Support Specialist

Initial Business Response /* (1000, 5, 2014/11/05) */
Hi ***,
Thank you for reaching out to usThis issue should now be resolvedWe apologize for any inconvenience this may have caused
If you experience any further problems regarding this issue, please reply to this email and we'll do
our best to assist you
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/14) */
Hi ***,
Thank you for writing inWe'd like to investigate your complaint in detail; could you provide a link to the specific page in question to help us? Once we have this information, we will be happy to look further into this
issue
Thanks,
***
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate that you want to look into this further, but I am a bit perplexed as to why you need ME to provide the link to something on your siteI originally had contact through the company by clicking on a link on my feedIt wasn't until I had problems that I searched Facebook to find the actual page and much more informationI will provide the link, but I can only do so by logging into Facebook, so then the link will also contain my personal informationI have no way of knowing if anyone else other than Facebook will be able to see what I see***
Also, I would suggest a simple search of your own site using "***" That brings an incredible amount of information up for me so I cannot imagine why you are not able to do thisIt brings up "*** by *** ***," "*** free trial," "***," etcJust that simple search will show you plenty of people who have been taken by this company
Secondly, that leads me to wonder what happened to my original complaint in November when I sent, per Facebook's instructions, plenty of screenshots of the page, ads and moreWhat happens when someone makes a complaint following Facebook's guidelines?
By the way, when I originally clicked on the ad, which takes you away from Facebook and to their own site, I did read the fine print and clicked out of it, which then gave me a chance to try the product at a much cheaper rate, but I still declined and clicked out of itApparently, I left my phone number on the site because less than two hours later I received a call telling me they would give me the product for the cost of shippingI still declined and said I was not comfortable giving them my card number, but the sales person assured me they were a legitimate business or Facebook would not tolerate themThat line I fell for and did agree to try the productI cancelled within my allotted time, was given a confirmation number for cancelling, and then was still billed for products I never receivedAnd although I was supposedly refunded all of my money, that money has never returned to my account, nor will the company provide any help with transactions numbers or trying to trace the supposed refund

I am very disappointed to hear soThe other person of the conversation still has the messagesThere must be a way to recoverPlease help me do soIf I download "whole Facebook data" and go to messages it doesn't show the messages separately from person to person, but in a mess all the conversations chronicallyPlease help me recover my part tooThere must be a way as the other person has itThank you very much in advance
Best regardsComplaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/29) */
Hi ***,
We very much want to look into this and help resolve this issue for youWe will need more information in order to investigate furtherCan you please provide the following:
A link to the page you are referring to
Is this on
mobile or desktop that you are encountering this issue?
If you can provide screenshots to the Revdex.com representative that can be passed ** to usThat would also be helpful, but not 100% necessary
Thank youOnce we investigate, we will get back to you and let you know what we the options and hopeful fixes are
Please let me know if you have any questions
The Facebook Team
***

Initial Business Response /* (1000, 5, 2014/10/10) */
Hi ***,
Unfortunately, I am unable to take any action based upon the information you have providedIf you feel that you have documentation that supports your claim, please attach it to your reply an I will be happy to review your request
with any additional information you have provided
Please note, the Revdex.com support portal is not owner or maintained by FacebookIf you encounter any difficulties attaching documentation to your response, please contact a Revdex.com representative for assistance
Thanks,
***
The Facebook Team

Hi ***,Thank you for bringing this to our attentionIt will be reviewed per our Community StandardsBest,***Facebook

Initial Business Response /* (1000, 5, 2014/10/27) */
Hi ***,
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violationsIf you've seen other accounts that violate the Facebook Terms, it is only because they have not yet
been reviewed
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the accountIf there is a violation, we take action on the content or account
Unfortunately, we will not reactivate your account for any reason
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unsatisfactory, vague automated response that does not properly explain the reason for the severe action takenIn fact, the response is contradictory, if you review paragraph
It appears that Facebook takes capricious action without giving the affected member the opportunity to communicate with the organization In a timely manner , if at all, in order to seek redress or clarification of the violation
To end the generic, obviously automated correspondence with the statement that the "account will not be reactivated under any circumstance" seems rather puerile and punitive, without giving the benefit of providing the affected member with specific cause for the actionHow does one know what the violation is, if such a violation occurred, without the evidence to substantiate the claim? Facebook's practices relatice to this action are questionable and seemingly unfair
Final Business Response /* (4000, 9, 2014/11/03) */
Hi ***,
We appreciate the feedbackWe're always trying to improve the Facebook experienceIf you have any other suggestions, please reach out to us here: https://www.facebook.com/help/suggestions
Unfortunately, we aren't able to provide you with any additional information about your account due to privacy concernsAs previously stated, we are unable to reactivate the account referenced in your request
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is NO resolutionThere is NO explanation for the action that they tookI do NOT accept their action as I am not being provided with any information relative to the reason for their disabling my account without notification/warningFrom my point of view, it seems capricious and arbitrary and is absolutely unacceptableNO credible business would conduct itself in such a mannerIt is obvious that the response was nothing more than an automated correspondence, designed to swat away the affected partyI have no intention of simply "going away" It was my account and I deserve an honest, immediate answer

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi ***,
Thank you for your emailI'd be happy to assist you today
Unfortunately, we are not able to refund these chargesOur records show that you previously disputed charges and as a courtesy we issued a one-time refundHowever,
when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage"
You will then be able to edit or remove payment methods from your account
Additionally, our records indicate that we have disabled payments on your accountThis should help prevent any future payments on your account
We appreciate your understandingPlease let us know if you have additional questions
Thanks for contacting Facebook,
***
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/11/22) */
Hi,
We want to help, but we need more information from you firstPlease provide either the URL or email address associated with the Facebook account that you need assistance with
We apologize for any inconvenience and hope you can help
us resolve the issue
Thanks,
***
Community Operations
Facebook