Facebook

Initial Business Response /* (1000, 5, 2015/12/03) */
Hi ***!
Thanks for reporting this issueWe have limits in place to prevent behavior that other people on Facebook may find disruptive or abusiveThese limits are usually triggered when someone is adding too many friends outside of
their network, sending repetitive messages, or posting too frequently in groups
Most blocks are temporary, and yours has actually been lifted, but once you are allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked againPlease let me know if you have any other questions or concerns!
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/06/08) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue as you have successfully converted your profile to a PageIf this happens again, please contact us with details, and we'll do our best to helpSorry for any
inconvenience this caused
We also recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
View updates from your support dashboard: https://fb.me/1ODbcTqLTk43GXa
Thanks,
Sterling
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/06/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not convert anything Facebook converted my page automaticallyI LOST ALL MY FRIENDS....I USED TO BE AN ADMIN FOR SEVERAL GROUPS AND I LOST THAT.This is absolutely mnic since I can go and create other different groups and pages, I just have to re-friend everybody now It is just plain stupid what they are doing

Initial Business Response /* (1000, 5, 2015/10/01) */
***,
Thank you for your reportOur People You May Know product is intended to connect you with people that may be part of your network that you have not friendedThis is not a feature that we can remove from your profile
Please let me
know if your complaint is in reference to email notifications regarding People You May KnowIf this is the case, we can investigate this issue further
Thank you for surfacing this issue to us
***
Facebook
Community Operations

Initial Business Response /* (1000, 5, 2015/12/04) */
Hey ***!
Thank you so much for writing in! I understand the frustration of not being able to properly access your accountIt looks like you're able to log in nowPlease let me know if you have any questions or run into any more
issues!
Happy holidays!
***
Community Operations
Facebook

Hi ***, Facebook's Inbox feature functions similar to emailAs such, all messages sent through the Inbox feature are confidentialThis means that only the sender and recipient can see them in their InboxesPlease note that there is no way to delete a message from another user's Inbox once it
has been sentYou can delete a message from your own Inbox by clicking the "X" to the right of the messageIf you have deleted a message from your own inbox, we are unable to retrieve itLet me know if you have any further questions.Regards, *** Facebook

Initial Business Response /* (1000, 5, 2014/10/02) */
Hi ***,
Thanks for writing in
We always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budgetThe ads we ran were based on the settings you choseAfter
investigating the campaign(s) that were created on the account, it looks like your targeting settings were set to the desired towns (Needham, Wayland, Wellesley, Natick), but the age setting you chose for these campaigns ranged from Ages 24-Since the ages were in this range and not the desired "Over 40", this is what caused the unwanted likes on the page "Search New England Homes" (screenshot attached)
If any advertisements are done in the future, please note that any campaign/targeting settings can always be reviewed before the ad is confirmedYou can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
As choosing these targeting settings may not have been intended, we only issue refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseYou may learn more about our Payment Terms here:
http://www.facebook.com/payments_terms?ref=cr
Please let us know if you have any other questions
Thanks,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So they are basically saying we don't care you got this unwanted and nothing to do with my business (likes)I am suspicious that all this people like my page nothing do the with my businessAre they getting paid to click? Facebook consistently sending messages that how they can help promote our business after they get our money
Oh well this how we work no refundThey promise a service but they didn't provide what they promiseI also canceled my service with this company as soon I saw this fake likes.Try to call but no respond.After I paid On the top of that after months they kept sending me messages that I owe them $I just don't want to do business with this company anymore and I don't want them to harassing me for more money after six months for doing nothingI cancelled my advertising campaign months agoI don't owe them anything
Final Business Response /* (4000, 9, 2014/10/08) */
Hi ***,
Thank you for your messageI appreciate your patience
When you create ads on Facebook, you're not guaranteed any number of clicks or impressionsFor any given ad unit, we select the best ad to run based on the cost per click (CPC) or cost per thousand impressions (CPM) and ad performanceTherefore, if you're not receiving as many clicks or impressions as you'd like, we suggest making sure your ad is as relevant as possible by targeting your ad to the most appropriate audience
Unfortunately, I am still unable to issue you a refund in this situationFacebook only issues refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseYou may learn more about our Payment Terms here:
http://www.facebook.com/payments_terms?ref=cr
Please let us know if you have any other questions
Thanks,
London
Payment Operations
Facebook
Final Consumer Response /* (4200, 11, 2014/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They still didn't answer my questionBasically they are saying we promise you to give you a service but we don't care where this clicks comes fromI canceled my add with this company six months ago and they are still sending me messages that I should give them more money that service they didn't provide and canceled serviceWhat do they think that people won't remember canceled their services and pay them more moneyThey should be stop running this kind of deceiving adds and taking money from people providing nothing

Hi ***, Thanks for reaching out to Facebook through the Revdex.comWe sent you an email through our secure support channel to follow up about this problemPlease respond with the information requested, and we'll do our best to helpThanks, ***The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/02) */
Hi,
We've investigated this issue, and it looks like the problem you were experiencing with your Facebook account has now been resolvedIf you're still experiencing any problems with your Facebook account, please reply to this email with
details on what you're experiencing so that we can assist you
If you have any other questions about Facebook, visit the Help Center:
http://www.facebook.com/help
View updates from your support dashboard: https://fb.me/***
This issue should now be resolvedWe apologize for any inconvenience this may have caused
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr
View updates from your support dashboard: https://fb.me/2***
Thanks,

Initial Business Response /* (1000, 8, 2015/12/02) */
Hey ***!
Thanks for your report!
We've reached out to you through our Facebook email aliasPlease keep an eye out for it and respond with the required information
Have a great day!
***
Community Operations
Facebook

Initial Business Response /* (1000, 6, 2015/10/02) */
Hi ***,
We understand that there is some content on Facebook that does not rise to the level of violating our Community Standards, but which may still be offensive to some usersFor that reason we have a number of privacy tools to help you
avoid that contentIf a user is bothering you, you can consider blocking them
Blocking allows you to prevent all interaction with another person on FacebookPeople you block will not be able to find you in searches or view your TimelineThey also will not be able to contact you with pokes, Timeline posts, chat or messages
For information on how to block someone, visit the the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks for contacting Facebook,
***
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com:
HelloI did block that person after I told that person, something like, let's see who is silent the most and she blocked me as wellHowever, because of her extreme language that seemed to me hate speech on a personal chat on FB that FB has a copy of, which is calling me an exxx wxxxh when I mentioned that in my faith it states that love does not count any wrongs because she was mentioning about how many times I managed to respond to her, but it was to cease her chatting on personal chat as it seemed to me that she was trying to win her argument and harassing meShe could have tried to respond kindly why I believed what I did on the post on Godly Woman Daily (I believe it is this site)Instead, she wrote on that page using a private part of a woman towards me that was so inappropriate is how it started because it is a page that promotes holiness in relation to my faithI want an apology, but she said in the personal chat that she does not respect me and that there is no need to apologize to me and I know that there is a Biblical verse in my faith that states to show proper respect to everyone and she didn'tI want FB to know that she needs to be warned about her usage of words towards any participant to prevent a hostile community towards those she has disapproval of as I was not treated properlySo, if it is possible, FB needs to warn her nicely about her lexicon because she judged me so critically that was regarded as hate speechI felt that she was not a believer in my faith (my opinion) because in God's word it states to have no corrupt talk come out of our mouthsBy just blocking her does not satisfy this incident because now she has her profile photo updated that states that she is a Christian, but her behavior is not acceptable, especially on that site for women who are Christians that I feel that she may have made a humiliation of herself towards other believers on what she said to me on that public post
I want an apology on what she called me as exxx wxxxh that is unlike me at all, just because she did not like my response or she could lack that area in terms of having sisterly love in terms of why she had to call me that cruel wordPlease let FB know that this is not something that can be ignored and done nothing about it as we should not have these type of people on the FB community who judges people in a bad lightShe would not like it if someone called her that and who knows that she may end up the legal route (as an example if it was the other way around) so my point is this incident on name calling is not to be taken lightly as it is a form of harassment (possibly bullying towards others that does not hold the same viewpoint)
Regards,
Ms*** ***
Final Business Response /* (4000, 11, 2015/11/02) */
Hi ***,
As before, we understand that there is some content on Facebook that does not rise to the level of violating our Community Standards, but which may still be offensive to some users
There are reporting options on all pieces of content on FacebookIf you encounter an issue on the platform, we encourage you to report it to us through the reporting toolsTo learn more, please see this Help Center link, https://www.facebook.com/help/XXXXXXXXXXXXXXX
We apologize for any inconvenience
Thanks,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 13, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Revdex.com:
HelloI do not agree what FB replied to me to my full satisfaction because of likelihood of hate speech as it seemed to me by this woman's usage of a word that was maliciousAs I stated before somewhere that I would like FB to kindly address to her to be careful in terms of her lexicon as I believe that it was from Godly Woman's Daily on FB pertaining to my post that started this controversy with her by private chat that was initiated by herI felt that she wanted to win her argument rather than asking me nicely why I believe in itShe judged me very harshly on what I said in regards to something to do with God's love as she did not like my response deeply, which is probably why the name-calling that was extreme occurred and she is a believer of my faith that shocked meI would like an apology, but most likely I won't get it from her because we had differing views on a certain topic that is debatable in regards to my faithSo, let FB know that she needs to be warned, just for her usage of a word that was "evxx wixxx" that is totally unlike me as those who know me said words that were the complete opposite (as she did not respect me for my differing viewpoint compared to hers) that is considered for me a hate speech and FB might have some policy in regards to this as I reported my chat history to FBI want to see an attempt (bona-fide) from FB to rectify this unfortunate incident from a believer vsanother believer
Regards,
Ms*** ***

Initial Business Response /* (1000, 5, 2015/10/02) */
Hi ***,
Thank you for reporting this issue to usI understand it is very frustrating and we are trying to resolve itWe will reach out to you when we have more information
Thanks!
***,
Facebook

Initial Business Response /* (1000, 6, 2015/04/15) */
Hi ***
We've changed the name on your account to the name that you requestedYou should now be able to log in
If you'd like to add another name to your account (ex: nickname, maiden name), follow the steps in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2015/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Good day,
Thank you very much for responding to my case, Milo
However, I requested my legal name to be restored to my account, as shown in this caseBelow is a depiction reminder:
BlkAngl LBradshaw
My middle initial is missingPlease restore my middle initial: Las wellWhen I attempt to edit my name in order to include my middle initial in my account, it states:
You can't change your name right now because you've already changed it within the last days
Although the real reason behind FaceBook's abrupt intrusion of blocking access to my account on a accusation charge resulting in being forced to utilize a pseudo name hasn't been revealed, I'd appreciate an apology for FaceBook causing me unnecessary distress throughout this experienceIt's the least appropriate professional response for this unfortunate matter
~ Sincerely,
MsBlkAngl LBradshaw
Final Business Response /* (4000, 11, 2015/05/12) */
Hi BikAngl,
We've made the changes that you requestedIf you have any further questions, please visit the Help Center:
http://www.facebook.com/help
Thanks,
***
Community Operations
Facebook

Hi,We've changed the name on your account to the name that you requestedIf you'd like to add another name to your account (ex: nickname, maiden name), follow the steps in the Help Center: *** Thanks,***Community OperationsFacebook

Initial Business Response /* (1000, 5, 2015/11/05) */
Hi ***, we have reviewed the block that Facebook has put on your account and it was rightfully enforced according to our policies
If you feel that other content is violating on Facebook, please use the report links and we will also review
it for violations
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are incorrectThe block on my account was not in violation of any of their policies and it was itself a violation of their own agreement and a denial of service
Tagging someone to inform them of a reason for banning them from posting on a page that I administer is not a violation of any policies
They are bound by their own agreements and are not allowed to arbitrarily deny serviceThis is illegal
I also do not consider contact with the Revdex.com with their response that they have not made an error to be resolving the issue by contacting me as there has been no discussion at all and they have not provided a sufficient cause for their violation of policies in this matter
They have violated policiesI have notI have utilized tools provided to me by FacebookTagging and banning people for harassing me and other admins on my page are allowedWe were the victims, not the perpetrators of any violationsThis person utilized multiple phony accounts to harass us
Final Business Response /* (4000, 9, 2015/11/16) */
Hi ***,
A member of our team accidentally removed something you posted on FacebookThis was a mistake, and we sincerely apologize for this errorWe've since restored the content, and you should now be able to see it
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/11/22) */
Hi ***,
As noted in our responses on November 17th and 19th, we've reviewed this account and found that it's not currently eligible for verificationAs such, we are unable to change your name to the name you are requesting
While the
account may represent an authentic public figure or media organization, verification is also based on Facebook's standards for notability
Best,
***
Facebook
Community Operations
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook's latest response is inaccurate on the factsAs my complaint showed Facebook put in writing that I needed to fulfill one of three criteria to verify my public nameI provided proof that fulfilled their criteriaFacebook must abide by its written agreement to act as promised: "As soon as we can confirm your other name, we'll make the changes you requested." Instead of making the changes, Facebook has in their November response to the Revdex.com, invented a additional requirement that violates Facebook's terms of serviceFacebook's response to the Revdex.com clearly shows that I am being singled out for prejudicial treatment and not being allowed the same rights that every other customer of Facebook enjoysThis capricious action must be reversed immediately
Final Business Response /* (4000, 9, 2015/12/08) */
Hi,
Thanks for contacting usWe're currently unable to confirm your nameThis might be because your name doesn't follow our name standardsPlease visit the Help Center to learn what names are allowed on Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name
The fastest way to confirm your name is to send us a government-issued ID
If you don't have a government-issued photo ID, you can submit forms of ID that show the same nameAlso, one of the IDs must include a photo or date of birth that matches the information on your profile
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile
Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number)
Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We hope you can help us confirm your identity so we can resolve this issue
Thanks,
***
Facebook Support
Final Consumer Response /* (2540, 13, 2015/12/10) */
***Document Attached***
Attached are screen shots proving what Facebook requested as confirmation and that I have fulfilled their confirmation criteria

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi ***,
Thank you for your inquiry through the Revdex.comWe're happy to help
Unfortunately, we were not able to find any previous correspondence with Facebook based on the information you providedPlease provide the
PayPal address you were using as your payment method on Facebook, so that we may look into the issue further
Alternatively, if you would like to address your inquiry in the most expedient manner, you may visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A Facebook representative will then be able to fully investigate your account
Thank you for contacting the Revdex.com
***
Payment Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I found it virtually impossible to find contact information for FacebookThere were no phone numbers, I contacted them using a form supplied on their website, and received no responseI emailed addresses I found online, to receive "return to sender" emails in responseI had absolutely no legitimate way to contact the company; for an explanation of billing, for receipts, to cancel the account, for any information as to why the money was being taken from my account, nothing
The money was taken from the PayPal account "***@gmail.com"
I greatly appreciate this being dealt with, it was a heavy blow to my small businessThank you!
Final Business Response /* (4000, 9, 2016/01/27) */
Thanks for contacting the Revdex.com
We have contacted you through Facebook Support to find out some more information regarding your issue
Please visit https://www.facebook.com/support/ and locate XXXXXXXXX and send us a response from there
Thanks,
***
Payment Support Specialist
Facebook

Initial Business Response /* (1000, 5, 2015/06/18) */
Hi ***,
Thank you for your reportIn order for us to investigate this issue we will need more informationPlease respond with the following:
- A URL link to the Facebook Group you are reporting AND
- The email address associated
with your Facebook profile, OR
- A URL link to your Facebook profile
Once we have this information we will be able to investigate
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/12/16) */
Hey ***,
Your account was shut down because it was a gray account, not linked to a verified Facebook userIf you wish to turn your account back on, you'll have to claim it under a Business Manager account
Learn how to add your gray
account to Business Manager in the help center: https://www.facebook.com/business/help/XXXXXXXXXXXXXXX
All gray accounts must be associated with a Business Manager or a verified personal user account, to continue advertisingYou can claim the gray account with a Business Manager by navigating to the "Claim Asset" tab on the Business Manager page and entering your ad account number
Please let me know if you have any further billing questions
Thanks,
***
Facebook Ads Payments
Initial Consumer Rebuttal /* (3000, 7, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Doesn't solve the problemI have went to that page (https://www.facebook.com/business/help/XXXXXXXXXXXXXXX) as recommendThe page says "Go to Ads ManagerIf you haven't yet upgraded your shared login, you'll see a message recommending that you update your account."
I did that and don't see any message recommending that you update your account
I get the message "Your ad account has recently been flagged because of unusual activityFor security reasons, any ads you're running will be paused until you can confirm your account informationContact Facebook." I have filled out this form and submitted my driver license
Please provide exact directions on what needs to be completedNot just some generic page that doesn't address the issue I am havingIf you want screen shots please let me know and I will happily provideOr have someone call me at XXX-XXX-XXXX
Thanks
***
Final Business Response /* (4000, 10, 2015/12/23) */
Hi ***,
Thanks for contacting Facebook
Your account was disabled because it was not linked to a Facebook userIf you wish to re-enable it, you will have to claim it under a Business Manager account
Here is a Help Center article detailing how to add a gray account (Shared Login) to Business Manager:
https://www.facebook.com/business/help/XXXXXXXXXXXXXXX
Since gray accounts were deprecated on July 2015, no gray account will be able to spend unless it's added to a Business Manager or a verified personal user account
You can associate yourself with a Business Manager by navigating to the "claim asset" tab on the Business Manager page and entering your ad account
Please let me know if you have any further billing questions
Thanks,
***
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 12, 2015/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Appears the payment issue is now resolvedThe problem now is the image upload doesn't work for adsIt simply refreshesI have emailed numerous times and no one answers and there is no phone number to call for assistanceI have a video available of the problem I can provide

Initial Business Response /* (1000, 5, 2015/01/07) */
Hi ***,
We enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violationsIf you've seen other accounts that violate the Facebook Terms, it is only because they have not
yet been reviewed
Additionally, if reported content doesn't violate our Statement of Rights and Responsibilities, we will not send a warning, delete the content, or disable the accountIf there is a violation, we take action on the content or account
Unfortunately, we will not reactivate your account for any reason
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not violated any terms of service with my account EVEREvery answer I get from you is different ranging from having to prove I'm a real person by submitted an image of my drivers license, to now I'm violating community standards, yet you refuse to tell me what standard I'm violatingIn a round about way you have told me that not only do you respond to reports, but now you also read facebook users private messages? I'm done fighting with facebook over the burden of evidence you should provideYou cannot just tell me I violated an arbitrary violation without explaining to me what that violation is so I can review if it's legitimate or notI've already made another account
Final Business Response /* (4000, 9, 2015/01/16) */
Hi ***,
As mentioned previously, we enforce the Statement of Rights and Responsibilities as we encounter violations on the site, or receive reports of violations
Unfortunately, we will not reactivate your account for any reason
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
The Facebook Team
Final Consumer Response /* (3000, 13, 2015/01/25) */
***Document Attached***
Wrist Over Pets is a kids educational plush toy and anti-bullying organizationI am not sure what violations could have taken placeAds were paid for twice (Like Page) and the page was disabled twice shortly afterWhat specific violations were broken? I would like a refund for all advertising paid forScreenshot provided per Kevin, Ads PaymentPaid for services, then page disabled twice

Initial Business Response /* (1000, 5, 2015/06/11) */
Hi ***,
Thank you for reaching out to FacebookIt looks like you're reporting an account that was hackedTo get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center
will help you secure your account and learn how to keep it safe in the futureThis is the best way to get additional support for your account
Thanks for contacting Facebook,
***
The Facebook Team