Facebook

Initial Business Response /* (1000, 5, 2015/04/15) */
Hi ***,
This issue should now be resolvedWe apologize for any inconvenience this may have caused
If you have any other questions, please visit the Help Center for more
information:
https://www.facebook.com/help/?ref=cr
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They unsuspended my account however my pics and my videos are goneMy Grandmother's pictures were on there and those are the only ones that I have leftI am not going to give up on this until I get my photos and my videos back
Final Business Response /* (4000, 9, 2015/04/27) */
Hi ***,
Thanks for your responseWe need help determining which account you are having issues withPlease provide as much of the following information as you can:
- A link to the account
- Full name listed on the account
- Your loved one's date of birth (month/day/year)
- Any schools or jobs they may have listed on the account
- Any email addresses associated with the account
Thank you for your help,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/09) */
Hi ***,
Thank you for reaching out to Facebook through the Revdex.comWe'll be happy to assist you, but first we'll need some additional information about your accountPlease provide as much of the following info as possible:
- Your full
name as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/08) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your account
Thank you for contacting Facebook,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/01/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They didn't speak to the subject matter at allI've already spoke with their customer service about this matter and received no help at all, I have a trail of email, because it's in the gray area of legal and is a testament to the purpose of Revdex.com and why the public even needs Revdex.com, this complaint serves a larger audience and needs to be addressedWe will see if Revdex.com is useful as in protecting the public from shady TOS or a sell outNow the question is: will Revdex.com record and charge our credit card before they read our response for TOS Violations? How much money do they make off declining ads anyway
Final Business Response /* (4000, 9, 2015/01/16) */
Hi ***,
After investigating account ad account ID XXXXXXXX, it looks like the account accrued a $charge from an ad that ran and was later disapproved due to violating the 20% text overlay policyYou may have achieved delivery of your ad when it was approved and been billed accordingly, but your ad is no longer accruing any charges now that it is not approvedSince the ad violated the 20% text overlay policy, we're not able to refund this charge as we only provide refunds for fraudulent or unauthorized charges
For example, our text overlay policy only applies to News Feed distributionIf your ad has more than 20% text, it may have been not approved once it achieved distribution in News FeedIf this is the case, the charges you will see are for the delivery it achieved prior to not being approvedYou can learn more about our Ad Guidelines here: https://www.facebook.com/ad_guidelines.php
Please let us know if you have any questions
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In their response they admitted guiltThey run the ad first, then disapprove it and the bill the client for the removed adThey are charging for ads that violate their guidelinesChoosing to bill the client first, then scan it is where the crime isSo if I placed a naked picture of their girlfriend up there, would they run that too? then scan it, then bill me after removing it?

Initial Business Response /* (1000, 6, 2015/07/15) */
Hi ***,
It looks like a family member or someone you may know personally made these unauthorized chargesI suggest you contact any person who may have had access to your account and ask them if they've used it
Because our Payment
Terms don't allow for refunds in this case, I'm unable to issue you one
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
You can remove a credit card or your PayPal account from the Payment Methods section of your Payment Settings:
https://secure.facebook.com/cards.php?ref=cr
From here, click Remove next to the credit card or PayPal account that you'd like to remove
Thanks,
***
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are being impossibleWhat should I do from here if they don't refund my money? My bank is working on it nowIt seem to me that you are having troubles with them and that my bank will be tooThat money stole from me goes to pay for stuff
Final Business Response /* (4000, 10, 2015/07/22) */
Hi ***,
Thank you for your emailI'd be happy to assist you
It looks like we have received chargebacks on charges made on your accountOnce you have issued a chargeback, your financial institution automatically refunds the money to your accountAs such, the funds have already been taken from us and returned to youPlease contact your financial institution if you have any further questions
Additionally, we are not able to refund the rest of the chargesOur records show that you previously disputed charges and as a courtesy we issued a one-time refundHowever, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage"
You will then be able to edit or remove payment methods from your account
We appreciate your understandingPlease let us know if you have additional questions
Thanks for contacting Facebook,
***
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 12, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In my opinion they are being impossibleThey do have the money to refund the amount I'm asking for

Initial Business Response /* (1000, 5, 2014/08/27) */
Hi ***,
Thanks for your messageFacebook requires all members to provide their real first and last namesIt looks like your name was changed by a Facebook representativeThis change is considered final and you can't manually change your
name afterwardsSorry for any inconvenience
If you'd like to list another name on your account (ex: your maiden name or nickname):
Click on the "Account Settings" link, located in the Account drop-down menu at the top of every Facebook page
Find the Name field and click "change."
Enter your alternate name
Check the box under the alternate name field if you want your alternate name listed next to your account name on your timelineOtherwise, it will only help people find you in search
Save your changes
If the name listed on your account isn't correct, you can submit a request to have your name changed here:
http://www.facebook.com/help/contact.php?show_form=name_change_v
For more information on our name policies, please visit:
http://www.facebook.com/help/?faq=XXXXX
View updates from your support dashboard: https://fb.me/1OF3YDZfS7dBl5h
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same canned response I have received from Facebook repeatedly and does not at ALL address the fact that they have breached my personal privacy and safetyThey claim to want a safe online experience for everyone, yet that has been not only taken away from me but exposed me in a way that has left me vulnerable to predators, stalkers and various other assorted issues
People with unique names do not necessarily WANT that type of exposure and should be allowed to protect themselves and their children from the very real potential harm of cyber bullying and cyber crime
Facebook has literally millions of name accountsSome are completely ludicrous and yet they can exist without issue
Clearly I was targetted by a malicious individual(s) to have been reported over and over again otherwise I would have gone on in perpetuity as I was
The Supreme Court of British Columbia certified a Class Action lawsuit against Facebook earlier this year for violating BC's Privacy ActTherefore it is clear, that this company is not interested in protecting it's clientele or respecting/ promoting their online privacy
Bottom line, the resolution to this matter is straight forward and singular: return my online surname to *** and leave it that way so that I may enjoy my time on Facebook AND access the games that I have invested considerable money in
This is a completely reasonable request for my circumstances and I know perfectly well that Facebook has ceded similar concessions to others
That I went to the length of filing this complaint should demonstrate that I do not take this matter lightlyBut receiving yet another canned response from a person with only a first name is extremely disrespectful and really quite hypocritical (i.eI must provide MY unique surname to the Facebook world, yet their own personnel are not identifyable)
Please escalate my request to someone who can actually understand the nature of the damage and potential harm in releasing my surname to the world at large and who owns a modicum of common sense and compassion and understanding of how absurd it is to place their client base in potential jeopardy and comprehends that I DO have the right to protect myself, my child AND my privacy
thank you
Final Business Response /* (4000, 9, 2014/09/03) */
Hi ***,
As previously mentioned, Facebook is a community where people use their real identitiesWe require everyone to provide their real names, so you always know who you're connecting withIf there are people on Facebook using fake names, they have not been reported or encountered by a Facebook representative
When creating a Facebook account, you agree to abide by the Facebook Statement of Rights and Responsibilities (https://www.facebook.com/srr)The Facebook Statement of Rights and Responsibilities states that you "will not provide any personal information on Facebook", including listing a fake name
As a result, we are unable to change the name on your account to a name that violates our policiesWe sincerely apologize for any inconvenience this might cause youThis decision is final and cannot be appealed
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Your complete lack of compassion or flexibility here is arbitrary and unacceptableI disabled the account and NOW I find my name showing up on Google searches attached to Facebook postsThat was never the case before and since your company caused this situation, I formally consider this a breach of my personal privacy and safety
I have presented very real evidence of the potential consequences of YOUR actions in removing the privacy that I have managed to maintain online for years in one fell cavalier swoop
It is utterly inexplicable to me nor acceptable that any company would have so little concern for the safety and privacy of individuals as to expose people like myself who have unique situations with some ridiculous blanket "Terms of Service" that has chnaged repeatedly over the years
It is utterly disingenous to provide me with a 'too bad that's policy and that's final' type of response when I know for a FACT this rule is NOT enforced for the thousands if not millions of accounts with utterly and completely namesYet when someone provides you with completely ligitimate concerns about the very real potential of alerting former stalkers, and the facts of already being victimized of cyber bullying DUE to your website - rather than offer to PROTECT that person you instead EXPOSE me to those people unlike never before
And it is also completely disingenuous to say that your policies cannot accommodate people in special circumstancesTherefore, unless you are willing to offer flexibility I will have no choice but hold Facebook accountable for any future harm that comes to me or my family due to this unreasonable, arbitrary and action on your partAs stated, my name is now splashed around all over the place on Google directly tied to FACEBOOK posts, despite disablingYOUR doing, not mineI never agreed for your company to put me in this position so you must bear any consequences of your cavalier actions and breach of privacy

Initial Business Response /* (1000, 5, 2015/09/27) */
Hi ***,
Thanks for contacting the Revdex.comI appreciate your patience and apologize for any inconvenience you've experienced
Keeping your personal and financial information safe is our priorityUpon investigation, we've confirmed that
your account has been compromised
The payment method used to make these purchases wasn't in your name and the charges on your Facebook account won't be shown on any of your bank statementsI've removed the payment method from your account and refunded the charges to the appropriate source, as well as reactivating your account
In addition to this, please take the following measures to ensure your account security:
- Never click suspicious links
- Pick a unique, strong password ** Never give out your email address or password
- Only log in at www.facebook.com (http://www.facebook.com/)
- Update your browser
- Run anti-virus software
If you continue to have security issues, please let me know
Thanks,
***
Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/09/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
The payment method I use for those purchase is under my name, and it was charge by Facebook couple of time, for some reason they decided to block my account up, possible that the name I use for face book is *** *** and the name on the card is *** ***, or *** P ***, and the name on my ID is *** *** ***
I guess that would be the confusion point and that why they disable my account, is there a way to let them know those are my credit card and tell them to unlock them from their system
thank you so much
Final Business Response /* (4000, 9, 2015/10/16) */
Hi ***,
After a second evaluation, I've determined that we're unable to take further action regarding this matterWe still will not allow this card to be used on Facebook for security reasons
Thanks,
***
Payment Support Specialist
Final Consumer Response /* (4200, 11, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Tell me waht is the defination for "clear explaination" ? This isnt a clearly explain why? And what are the security reason when I send you the picture of my actual master card? *** valid passport? State clearly my identification!
And I have been using this card to pay for my ads!
I am still looking for a "CLEAR EXAMPLE" if you can explain why clearly then I would like the lock on my credit card to be lift
Thank you

Hi ***, Thanks for reaching out to Facebook through the Revdex.comIt doesn't appear that your account was hackedAn app may be posting on your behalf, howeverThe app you mentioned is not built or operated by Facebook, but Facebook works to make sure that all outside developers are following our
Terms of ServicePlease use the "Report App" link in the settings menu at the top right of the app's page in order to report this issue so we can investigate itYou can also contact the app developer to alert the developer of the issueWe also recommend that you block this appWhen you block an app, the app will no longer have access to your information on FacebookThis will also prevent the app from publishing stories in your News Feed or sending you invitations to rejoinYou can block an app by clicking the "Block App" link just below "Report App." For more information, visit the Help Center:***For any future app issues, please review this information:***Thanks for contacting Facebook,***The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/08) */
Hello,
Thank you for contacting the Revdex.com
I attempted to issue you a refund in the amount of $for the ad spend that accrued in Unfortunately it looks like your paypal account has been closed or restricted, so the refund
failedPlease contact Paypal for further questions
Thanks,
***
Ads Payments
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
PayPal has been able to collect my funds as Facebook was unwilling until I started filing complaintsThey never called me to say there was an issue or to get any corrected information if they needed itThis response came only after PayPal had already reclaimed my fundsFacebook was not going to honor good business practicesI have my money I want NOTHING further to do with them and I will not be paying for their services!

Initial Business Response /* (1000, 5, 2014/08/27) */
Hi ***,
Thanks for writing inWe appreciate your patience
I apologize for any confusion surrounding the recent order that was refunded to your account on DATERefunds can take up to 7-business days to complete and appear on your
statementPlease be aware that a refund to a PayPal account will only appear on your PayPal statement
I have reviewed your account, and it does appear that the refund has successfully processed within our systemIf 7-business days have passed and you have not received your refund, please reach out to your bank, which should be able to provide you with more information about your refund
Please let me know if you have any further questions
Thanks,
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There has been two more charges and facebook has not responded to her emails to refund those charges
Final Business Response /* (4000, 9, 2014/09/03) */
Hi ***,
Thank you for your emailI'd be happy to assist you
I have looked into your request and Facebook has already refunded the charges you initially requestedHowever, that was a one time courtesy refund and I am unable to refund any additional charges
It looks like a family member or someone you may know personally made these unauthorized chargesI suggest you contact any person who may have had access to your account and ask them if they've used it
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchasesIf you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
We appreciate your understanding
Thanks,
***
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi,
Thanks for your replyWe're unable to give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to confirm your identity
- Sent us documentation that doesn't match
the name, photo or date of birth listed on this Facebook account
Please reply to the copy of this email sent directly from Facebook and attach a copy of an accepted form of IDBe sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number)
Please visit the Help Center to view the types of ID we accept:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Once we can confirm your identity, we can help with this request
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already told Facebook that I am not going to give them any of my private information and I am not going to do that so they might as well forget about that and if they don't unsuspend my account and give me my photos and my videos back than I'll see them in court
Final Business Response /* (4000, 9, 2015/08/27) */
Hi ***,
Thanks for your replyWe're unable to give you access to this account or continue with your request because you either:
- Haven't sent a form of ID that we can use to confirm your identity
- Sent us documentation that doesn't match the name, photo or date of birth listed on this Facebook account
Please reply to this email and attach a copy of an accepted form of IDBe sure to cover up any personal information we don't need to confirm your identity (ex: credit card number, Social Security number)
Please visit the Help Center to view the types of ID we accept:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Once we can confirm your identity, we can help with this request
Thanks,
***
Community Operations
Final Consumer Response /* (4200, 11, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They keep saying the exact same thingIt looks like if they keep on saying this and refuses to unsuspend my account than it looks as if I am going to sue themThey think that this if funny, than they can laugh in courtI am suing the owner as wellThis is the letter that I will show proof that I told them that I was taking them to courtI will be seeking $10,in damages

Hi,
Thanks for reaching out to us, but unfortunately we can't confirm you're the owner of this account
Please reply with a scan or photo of your government-issued identification that has your name and photo or name and date of birth
If you're unable to provide your government-issued ID, please visit the Help Center to learn about the other types of ID we accept:
***
Keep in mind that the information on the ID you provide must match the information on the account
Please cover up any personal information we don't need to confirm your identity (ex: address, Social Security number) and save the image(s) as a JPEG
We hope to hear from you so we can help
Thanks,
Sally
The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/18) */
Hi ***,
Thank you for your reportIn order for us to investigate these issues we will need more informationPlease respond with the following:
- The email address associated with your Facebook profile
- URL links to the Facebook
Pages/profiles you are reporting AND
- Individual URL links to the specific content you are reporting
Once we have these links we will be able to review the content you are reporting
Thank you,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi ***,
Your account has been disabled for not following the Facebook Community Standards, and we won't be able to reactivate itWe disable accounts that solicit others or feature content that is sexually suggestive/contains nudity
We
require everyone to follow the Community StandardsLearn more about the Community Standards:
https://www.facebook.com/communitystandards/?ref=cr
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/11/10) */
Hi ***,
We're very sorry for your loss
As you requested, we've memorialized your loved one's accountIf you'd like to learn more about memorialized accounts, please visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
If you have any questions, please use this form to contact us:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Our thoughts are with you, your family and friends
Sincerely,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/12) */
Hi ***,
Thanks for reaching out to Facebook through the Revdex.com
Please check your personal inbox for a detailed response to this issueWe'll need you to respond to that email with the information requested in order to help
Thanks
for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 5, 2015/08/04) */
Hi ***,
For your protection, we temporarily locked your account because our systems detected your account was infected with malicious softwareThe antivirus software we have provided is customized to detect the malware we saw spamming your
account
If you have questions about this process or need help, you can review our Help Center resources:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/11) */
Hi ***,
Thank you for reaching out to Facebook through the Revdex.comWe'll be happy to assist you, but first we'll need some additional information about your accountPlease provide as much of the following info as possible:
- Your full name
as it appears on your Facebook account
- Your date of birth (month/day/year)
- Email address and mobile number originally associated with your account
- A link (URL) to your profile on Facebook
Once we have this info, we'll take further steps to assist you
Thanks for contacting Facebook,
***
The Facebook Team

Initial Business Response /* (1000, 8, 2015/09/21) */
***,
Thank you for reporting this to usCan you please send us a link to the profile or page that you are reporting so that we can investigate further? The name alone is not enough for us to find the content unfortunately
After we
receive that information we will investigate and get back to you
***
Facebook
Thank you again for your report
Initial Consumer Rebuttal /* (3000, 10, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The link to the page in question is http://www.facebook.com/milli.frick
You will see the sexually suggestive photos that she has posted on her page
Final Consumer Response /* (3000, 13, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The link to the page in question is http://www.facebook.com/milli.frick
You will see the sexually suggestive photos that she has posted on her page

Hi ***,Thanks for your patienceWe're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,***The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/22) */
Hi ***,
We've reviewed your report, and it looks like this is no longer an issueIf this happens again, please reply to this email with details, and we'll do our best to helpSorry for any inconvenience this caused
We also
recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still cannot post in any groups or join any groups related to my gamesthis is not resolved nothing has been fixed
Final Consumer Response /* (3000, 14, 2015/05/10) */
***Document Attached***
ok they allowed me to start posting and now I am blocked again from posting in any of my groups and I'm still paying for my membershipIf I stop paying because of the harrassment I'm receiving I will lose ALL benefits I have received by maintaining my membership for as long as I haveThis is ongoing and they do nothing to correct this
Final Business Response /* (4000, 16, 2015/05/20) */
Hi ***,
Thanks for contacting the Revdex.comWe appreciate the time you took to write us
To get you the best answer as quickly as possible, please follow the instructions in our Payment Support Center:
http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
***
Payment Support Specialist
Facebook