Facebook Reviews (1887)
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Initial Business Response /* (1000, 5, 2014/10/16) */
Hi ***,
Thank you for your inquiry through the Revdex.com
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A Facebook representative will then be able to fully investigate your account
Thank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/16) */
Hello I just wanted to update you with a sample of the replies I get from Facebook - which are not even true statements - they are not hearing my complaint - I sent them a screen print and I want to send it to you as well - it is a screen print of the page as I see it and the budget is not on the page -
They say :
" Moving forward, it's your responsibility to make sure that all aspects of the ad creative are properly functioning before the campaign is active"
What does that even mean? How can I fix their system? How do I make sure that all aspects of the ad are properly functioning -
So here is the whole email, my response and the attachment
I received an email From Facebooksaying: Hi ***,
I apologize for the frustration that these charges caused youHowever, it's our policy to only issue refunds in cases of unauthorized or fraudulent charges, or for charges that are the result of system bugs or errorsBecause of this, we aren't able to refund you in this particular case
When Boosting a Post, the budget is one of the most visible parts of the post creation pageMoving forward, it's your responsibility to make sure that all aspects of the ad creative are properly functioning before the campaign is activeWe understand this may be frustrating but we aren't able to make any exceptions to the policy
Thanks,
***
Global Marketing Solutions
Facebook
Then I replied:
"yOU SAY "When Boosting a Post, the budget is one of the most visible parts of the post creation page."
Attached is a screen print of the Boost page -
AUDIENCE
AGE
GENDER
INTEREST
Do you see an amount? Neither did I - so I clicked on Boost thinking it would take me to the next page that showed a dollar amount
Now granted it works differently depending on how you are accessing the boost - as I did boost an ad once without any problems and yes the dollar amount was visible
In this instance I was just boosting a picture and the process is different and faulty and it should be altered to avoid this problem
I hope that you take this to heart - I am not trying to be deceitful as your all seem to be implying - it is the program that is deceitful by the very fact that it sets it's own amount to $in a hidden part of the screen - do you get that? Do you understand what I am saying? you must fix this."
My point is they are denying that there is a problem with their system and it is going to be up to me to prove that the system is faulty
Please help me
Sincerely
*** ***
Please see the attachment of the Facebook page - this is the same attachment I sent to them
Final Business Response /* (4000, 12, 2014/10/30) */
Hi ***,
Thank you for your email
Unfortunately, as we investigate the issue further, we cannot yet confirm that this is a system bug; therefore, we are not able to issue refunds at this timeHowever, our engineers are looking into the issue currently
We appreciate your patience as we worth through the details
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 14, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello Facebook Payment Operations -
There is so much terminology that can be thrown around - you are saying this is not a system bug when previously we were referring to it as an issueI see these as two different computer terms
According to one website - Stackoverflow -
"Issue tracking systems usually integrate more with customers and customer issuesAn issue could be "help me install this" or "How do I get the fubar into the flim flam." They could even be something like "I need an evalutation key for your software"
Bug tracking systems help you keep track of wrong or missing things from the program
When looking at web systems, there is usually a big difference in focus, either helping customers or tracking problems with your software."
So maybe this is a bunch of jargon - and we could go back and forth for days on end but the bottom line is that I have two emails from Facebook admitting that this is a known issue - here is one of those emails
Per an email I received -
" Hi ***,
Our engineers are currently working on resolving this as soon as possibleUnfortunately, I don't have a specific timeline for you, but we are prioritizing the issue with boosted posts as you are not the only customer who has experienced the issuePlease feel free to contact me again for updatesAs of right now, I do not have any new information for you
We apologize for any inconvenience this may have causedWe appreciate your patience and understanding
Please let us know if you have any other questions
Thanks for contacting Facebook,
I think Facebook just does not want to give refunds and they will do anything and say anything to avoid giving refundsThis is not right as they are usurping their power in a most selfish and unfriendly way to their customers
How can they tell me two times this is a known issue and then back peddle when I mention it is a monetary complaint as well as a system complaint
There is a problem - it needs to be addressedAt this point it's not so much about the refund as having justice served
Sincerely,
*** ***
Initial Business Response /* (1000, 13, 2015/10/12) */
Hi,
Thank you for your reportIn order for us to look into the reported abuse, please respond to this email with all of the following information so that we may investigate the issue:
-Web address (URL) to the page containing the
offensive content
-Exact name and networks of the person responsible
-Web address (URL) to their timeline or search listing
-Brief description of the abusive content's context and nature
-Location of the abusive content e.gstatus update, About Me section, comments under photo
-***e and date at which the abusive action occurred
We also encourage you to review our Privacy and Security Help page (http://www.facebook.com/help.phpprivacy)There, you'll find answers to many common questions
Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (3000, 15, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the requested information from Facebook:
-Web address (URL) to the page containing the offensive content
https://www.facebook.com/***
-Exact name and networks of the person responsible
***, ***
-Web address (URL) to their timeline or search listing
https://www.facebook.com/***
-Brief description of the abusive content's context and nature
The specific page is BULLYING which is against Facebook's Terms of Service
-Location of the abusive content e.gstatus update, About Me section, comments under photo
In the About Me section, in comments, and in posts on the page's timeline
-***e and date at which the abusive action occurred
The abusive action has been ongoing for several months as you will be able to tell just by looking at the timelines of the accounts
Final Business Response /* (4000, 17, 2015/11/04) */
Hi ***,
I have reviewed the page and found that it does not violate our bullying or harassment standardsPlease feel free to report individual posts that you believe are violating
Regards,
***
Facebook
Final Consumer Response /* (4200, 19, 2015/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The pages nearly violate Facebook's bullying and harassment standardsFacebook will be hearing from my attorney and a Libel suit against the company will be filed if these pages are not removedA harassment complaint will also be made against Facebook with authorities
Initial Business Response /* (1000, 6, 2015/07/22) */
Hi ***,
Thank you for your emailI'd be happy to assist you today
Unfortunately, we are not able to refund these chargesOur records show that you previously disputed charges and as a courtesy we issued a one-time refundHowever,
when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditionsWe apologize for any inconvenience this may cause
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' buttonOur Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this accountTo edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage"
You will then be able to edit or remove payment methods from your account
We appreciate your understandingPlease let us know if you have additional questions
Thanks for contacting Facebook,
***
Payment Support Specialist
Facebook
Hi *** ***,Due to certain violations of our Community Standards we have disabled your interactions on our platformThank you, The Facebook Team
Initial Business Response /* (1000, 5, 2015/12/05) */
Hi ***,
Thanks for reaching out to Facebook through the Revdex.com
Our records indicate that there is a deletion request pending for your accountNo further action is required by youHowever, please note that logging in to your account
again will cancel a pending deletion request
Keep in mind that once your account is permanently deleted, there is no way to undo this actionYou will not be able to reactivate the account or retrieve any of the content or information you added to it
We're sorry that the deletion process has been frustratingIt is necessary to make sure no one deletes their account by mistake
Thanks again for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have asked for an explanation as to how this could have happenedI am a domain administrator as well as part of the information security team for the company I work forThere should obviously be much better measures in placeIf someone was running oassword decryptiom software to access my account, it should have been detectedIt also should have stopped the process after a finite amount of failuresThis leads me to believe a database was possibly compromisedI have asked for notarized confirmation that my data is gone aas well as an explanation and will settle for nothing less than communication about this issue from FacebookThey have my contact information and I will be waiting to hear from them aftwr 7pm EST
Final Business Response /* (4000, 9, 2015/12/18) */
Hi ***,
Thanks for reaching back out through the Revdex.com
Your account has been permanently deletedThough you deactivated it four years ago, our records do not show a deletion requestUnfortunately, we cannot provide you with a notarized confirmation of deletion through this channel
We hope that this confirmation will provide you with peace of mind regarding your former account
Thanks again for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have still had no explanation as to how my account was reactivatedMy email address is ***@gmail.comMy phone number is XXX-XXX-XXXXI am available after 7pm ESTWhile your records don't show it, I know I deleted the account previouslyBecause I can't prove it, I have no recourse for the matterI can, however, demand a notarized document stating my information has been deletedIf not through this channel, then contact me and we will do what is necessary in order to open the proper channelsA breach like this seems to be taken far too lightly on the part of Facebook and I find it insulting
Initial Business Response /* (1000, 5, 2014/09/10) */
Hi ***,
Thanks for your messageFor more information about our features, answers to frequently asked questions and forms for contacting Facebook, including information about Likes, please visit the Help
Center:
https://facebook.com/help/www/XXXXXXXXXXXXXXX
Thanks,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely do not accept Facebook's response to my complaint! They have responded in the same fashion via email to me when I first brought this up to themFacebook continues to point you to their website for helpful hints and suggestions on how to fix this issueThis appears to be a standard response that Facebook sends outI believe there is no one at Facebook who cares to take the time to look into this issue, or they are very well away of it, and continue to let it happen because it brings in good advertising dollars for them when people online have appeared to "like" a particular product, website, or storeOnce again, I have never "liked" Zoosk by pressing the "Like" button, but my name is showing up in ads saying that I doIf this is a bug in Facebook's website design, or an intentional misuse of someone's name to bring in advertising revenue, it is completely unacceptable and I want this to stop immediately!
I want Facebook to discontinue using my name in ads
Final Business Response /* (4000, 9, 2014/09/18) */
Hi ***,
Thanks for your messageUnfortunately, we don't currently offer support for this type of request through this channel
You can find answers to many common questions, learn how to report a bug or other issue and get more information about Facebook's products and features directly in the Facebook Help Center:
http://www.facebook.com/help/?ref=cr
Thanks,
***
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is using my name in an advertisement as 'liking' a website which I have never doneThis is unacceptableThere is no help available on the Facebook site for this type of problemI have submitted a complaint directly to Facebook citing my problem, and they continue to respond with referencing their help pagesI want confirmation from Facebook that they will fix this ongoing issue and discontinue using my name in advertising immediately
Initial Business Response /* (1000, 5, 2016/01/20) */
Hi,
Thanks for reaching out to us, but unfortunately we can't confirm you're the owner of this account
Please reply with a scan or photo of your government-issued identification that has your name and photo or name and date of
birth
If you're unable to provide your government-issued ID, please visit the Help Center to learn about the other types of ID we accept:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Keep in mind that the information on the ID you provide must match the information on the account
Please cover up any personal information we don't need to confirm your identity (ex: address, Social Security number) and save the image(s) as a JPEG
We hope to hear from you so we can help
Thanks,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have a scanner and why should I get a scanned ID when they don't understand that I switched computersI just want the access grantedIf not, I will take legal actions from there
Final Business Response /* (4000, 9, *** */
Hi,
We can't help with this request until we receive identification that we can use to confirm you're the owner of this account
Here are instructions for uploading and attaching your identificationPlease respond to the email we sent from FacebookIf you need any additional help, please reach out to your email provider (ex: Google, Yahoo!):
Scan or take a picture of your documentsWe recommend covering up any personal information (ex: address or license number) that we don't need to confirm your identity
Save this file to your computer as a JPEG
Click the "Reply" button to reply to this emailYou should see an icon (ex: a paperclip) towards the top of the new emailClick this button to add an attachment to your reply
Follow the on-screen prompt to find your ID file and attach it
Once we receive your reply with your attached ID, we can take further steps to assist you
Thanks,
***
Community Operations
Final Consumer Response /* (4200, 11, 2016/02/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First off, what business is it of Facebook what my ID numbers areSecond, I have no scanner to do this and thirdly, this complaint should have opened my account with FacebookI guess they don't want me to have an accountI had to degrade my computer from windows to windows 8./ I lost all my personal ID's thenI tried to explain to Facebookbut they still asked for IdI don't provide any Id to anyone onlineTell them to open my account or I wont go on there again
Hi ***,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to your profile page?Thanks,The Facebook Team
Initial Business Response /* (1000, 5, 2015/12/18) */
Hi ***,
Thank you for writing in, we appreciate your patience
I have reviewed your account charges as well as your correspondence and unfortunately I will be unable to take action regarding this charge
After reviewing your
account I can confirm that Facebook has received chargebacks on several charges made on your accountThis sort of activity is heavily weighted in the decision to refund future charges
I apologize for any confusion regarding this charge
Thanks for contacting The Revdex.com
***
Payment Support Specialist
Initial Consumer Rebuttal /* (3000, 7, 2015/12/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
So you choose to be a thief and not follow your own public rules listed on your siteI do not care about prior charge backs if something I paid for doesn't work I WILL complain
I will be filing a police report and forwarding it off to my phone company, if that doesn't work I will take a legal routeI will get my money back and that's something I can promise you
Final Business Response /* (4000, 10, 2015/12/30) */
Hi ***,
The developer a refund because their records show they have delivered the in-game item
Unfortunately, I am unable to refund the charge(s)
I apologize for any confusion you experienced when making your purchaseFacebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case
Regards,
***
Payment Support Specialist
Facebook
Initial Business Response /* (1000, 5, 2015/04/16) */
Hi ***,
I am sorry to hear that you encountered frustration with this issueI am happy to help outCan you please provide a link to the Facebook site where this information is listed? Once we have this link, we can investigate further and
hopefully find a good solution for you!
Please let me know if you have any questions
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any direct reply from Facebook.The issue is how can they can be contacted without subscribing to their service, why they do not respond to correspondence, and why they do not verify what they post, before posting it? My link to Facebook was a Google search for my business name after a comment from a customer about erroneous information
Final Business Response /* (4000, 14, 2015/05/26) */
Hi ***,
We apologize for any frustration, but without links to the specific content or URLs to the pages where this content was posted, we are unable to investigate
In the future, reporting live Facebook content as you see it is the fastest and most efficient way to flag an issue to our teamsTo learn how to do this, please check out this Help Center link, https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thank you,
***
Community Operations
Facebook
Final Consumer Response /* (4200, 16, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have repeatedly provided this information to FacebookIn response to our customers comment we did a Google search for our store nameThe listing identified with Facebook indeed listed erroneous informationThis information was corrected by another customer almost a year agoThe replies from Facebook have stonewalled this issue and it is evident that they do not intend to answer our concernsThey continue with a tactic that is intended to force us to use their productTheir refusal to provide a mailing address or phone number, as any responsible business does, and that we asked for, is cause for total frustration on our part.Their total corporate arrogance mandates that we avoid their service and productThank you Revdex.com for your effortsWe have wasted more than enough time on trying to instill basic business courtesy on Facebook
Initial Business Response /* (1000, 5, 2015/05/20) */
Hi ***,
Thanks for contacting the Revdex.comWe appreciate the time you took to write us
To get you the best answer as quickly as possible, please follow the instructions in our Payment Support Center:
http://www.facebook.com/help/contact_us.php?id=XXXXXXXXXXXXXXX?ref=cr
Thanks,
***
Payment Support Specialist
Facebook
Initial Business Response /* (1000, 6, 2014/11/24) */
Hi ***,
Thank you for reaching out to FacebookWe appreciate the feedbackWe're always trying to improve the Facebook experienceIf you have any other suggestions, please reach out to us here:
https://www.facebook.com/help/suggestions
Thanks for contacting Facebook,
***
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2014/11/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because it does not express an interest in resolving the issueWhat exactly has been done or will be done to allow us to report malware links to facebook? I would like to see a draft of a message from you to the development team, telling them of the absence of a way to inform you of malware links on your website
Final Business Response /* (4000, 10, 2014/12/05) */
Hi ***,
Thank you for your responseFor more information about how to report a spammy link that may lead to malware or viruses, please visit this page in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
***
The Facebook Team
Final Consumer Response /* (4200, 12, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
But it's not just some spam or a hacked accountThey're hiding from you because you wont shut them down for being a fake account because they host comics and legit 'funny memes' and advertise themselves as suchYou don't see the virus because your report options won't let us tell you about themYour report options are "Just a spammy post
Their account is hacked
This is a fake account."
Complaint: ***I am rejecting this response because: Facebook has stolen all of my picturesI understand they have certain policies, but I feel like they have done me wrongDo they not have any responsibility to those who use their site? I can't replace some of those pictures and have sent in verification after verification that I am *** ***This is causing me a lot of stress and I am truly devastatedSo emotional about losing all of my pictures. Sincerely,*** ***
Hi ***, I understand your frustration at being blocked from postingUnfortunately I can't change the features you are having problems with.I encourage you to take a look at your posting pattern and consider what changes you could make to better differentiate yours from malicious use of group
sharingPlease let me know if you have any other questionsRegards, ***Facebook
Initial Business Response /* (1000, 5, 2014/08/19) */
Hi ***,
Fake accounts created to imitate real people (impostor accounts) are not allowed on FacebookWe can't take any action against an impostor timeline from this channel, but you can learn how to report this to us here:
https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX
Thanks,
***
The Facebook Team
Hi,Thanks for writing inWe'd like to help you resolve this issue, but we need more information before we can do soCould you provide a direct link (URL) to the account you are referencing in your request?Thanks,The Facebook Team
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The link to our Facebook page is ***Thank you!
Sincerely, *** ***
Initial Business Response /* (1000, 5, 2015/03/10) */
Hi,
Thanks for contacting Facebook,
We take these reports very seriouslyUpon investigation, we removed the reported content based on our Statement of Rights and Responsibilities
It looks like your account was suspended by mistake
I'm so sorry for the inconvenienceYou should now be able to log inIf you have any issues getting back into your account, please let me know
Thanks,
***
Community Operations
Facebook
Initial Business Response /* (1000, 5, 2016/03/03) */
Hi ***,
Thank you for writing inWe are currently investigating your issueWe'll get back to use as soon as we have an update
Thank you,
***
The Facebook Team
Initial Business Response /* (1000, 5, 2015/03/19) */
Hi ***,
Thank you for your inquiry through the Revdex.comTo address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A
Facebook representative will then be able to fully investigate your accountThank you for contacting Facebook
***
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/03/21) */
Response from Facebook 11:49AM 3/20/2015:
Facebook Global Marketing Solutions
11:AM (hours ago)
to me
Hello ***,
My name is *** I am your Global Marketing Solutions Specialist that will be assisting you todayI do apologize for any frustrations you may have experienced rest assured I will do my very best to help you resolve your issue
I apologize for any frustration you have experienced with our products, and I most certainly appreciate your feedbackWe are always looking to make our products more user friendly for our advertisers and we apologize for any inconveniences you have experienced with our billing systemIf you would this matter to be investigated further for you please let me know and I would be happy to move forward with you
If you have any additional questions please do not hesitate to reach out
Wishing you a great day!
Kind Regards,
***
Global Marketing Solutions
Facebook
My Response Back 10:26PM 3/20/2015:
*** ***
10:PM (minutes ago)
to Facebook, bcc: me
Dear ***:
Sir or Madame:
I am unsure of the reply of your email to meFrom what I have read above, NOTHING has been done or seems like it willYour statement: If you would this matter to be investigated further for you please let me know and I would be happy to move forward with you - is somewhat disturbingWHY would I submit a complaint to the Revdex.com, WHY would I submit a complaint to your company regarding billing?
What is wrong with Facebook? Do you think I complain or am disgruntled just for the fun of it? Does your company NOT understand when "PAYING Customers" file or make a complaint that they are being honest and sincere? Again I am unsure of the nature of your response is as I definitely do NOT understand the NONCHALANT natureIs this how FB or *** *** believes and instructs personnel to address billing concerns or issues with your paying advertising customers? IF so, how sad and might I state extremely POOR and SORRY customer serviceI will be filing another complaint with the Revdex.com and copying them on your response to meHow sad that any business treat their customers like they could care less...and are only interested in their companys "bottom line."
In my opinion sir, you better believe I want this resolved! What would you do if you were me and you received this type of response?
Your response: If you have any additional questions please do not hesitate to reach outHow MANY times must I reach out before resolution occurs? This is absurd!
Sincerely,
*** ***
XXX-XXX-XXXX
Final Business Response /* (4000, 15, 2015/04/02) */
Hi ***,
We always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budgetThe ads we ran were based on the settings you chose
You can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
Note: We only issues refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular caseLearn more about our Payment Terms:
http://www.facebook.com/payments_terms?ref=cr
Thanks,
***
Payment Operations
Facebook
Final Consumer Response /* (4200, 17, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Whom it May Concern:
It is very interesting to me that the Revdex.com received this, and I the person involved in all of this have NOT even received this e-mail communication from FBAlso, every time I receive any communication from FB it is ALWAYS form a different person
I did receive a communication email from FB on April 2nd, It is as follows:
Hi ***,
Thanks again for taking the time to respond
I sincerely apologize for any frustration you have experienced with our products, and I greatly appreciate your feedbackWe are always looking to make our products more user friendly for our advertisers, and as such we will take your feedback into considerationIf you have any additional suggestions, we'd love to hear them so please let us know
Again I do sincerely apologize for the frustration you have experienced with our platform and our teamPlease feel free to reach back out to our team through the support link within you ads manager
Thanks,
***
Global Marketing Solutions
Facebook
If you have any feedback on the support I've provided, you can let me know by taking this short survey: https://fb.me/RateOurSupport
Who is being "hood-winked" here...the Revdex.com or me?? I have NEVER received this email from FB - interesting how many people have been involved in this matter
Sincerely,
*** ***
XXX-XXX-XXXX