Facebook

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account. Thank you for contacting Facebook.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have filled out this form several times with no response, and have just now responded again.
Final Business Response /* (4000, 9, 2015/03/27) */
Hi [redacted],
Thank you for writing into us. I am happy to help.
I have looked into your situation, and currently as of March 5, we have rolled out a new policy where we remove voluntarily deactivated and memorialized accounts from Pages' like counts to ensure that Page audience metrics are meaningful and consistent. As a result, you may notice a dip in your aggregate Page likes in early-March. This changes does not affect organic or paid distribution of your content.
When people like Pages originally, their accounts were active. Facebook is making this update to drive real business results and ensure our metrics are consistent.
We apologize for the confusion this may have caused. If you have any questions, please contact us through the Help Center located on your Facebook page.
Thank you for contacting Facebook,
Harrison
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
have been utilizing this page to longer, and when you advertise you are paying for people to click and like the page, just because a person is deceased doesn't give facebook the right to delete original likes to the page. If that be the case, then this should be partially refunded.
In addition, I also originally stated that my page is not even coming up in the search engine if there is not an ad running. How is this practice just?
I have sent countless queries about information regarding this matter and it takes me having to make my situation public to get any actual legit feedback.
Swindling people out of hundred's of dollars if not thousands is corrupt. I paid for a service, and if we are going to go by what you've said everyone will eventually pass away so if people don't keep liking it it will dwindle down to none. That makes no sense. Unless you keep spending and spending you will see a steady decrease in your advertisements that were already paid for.
Part of this money should e refunded if likes are disappearing and it has nothing to do with me or my page. I should be compensated for the decrease.

Complaint: [redacted]
I am rejecting this response because:everyday I have a ban block I'm losing money. I need the ban block lifted and the person who keeps reporting me to be blocked. My business is being affected by this harassment. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: this isn't a resolution response, this is asking for moreInformation, ergo I'm not marking it satisfactory.
The url to the account that was blocked has already been previously answered. The url that was blocked is fb.com/noah.Wolff
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:There is no way for me to access this account because it was HACKED! They hacked the email connected to this Facebook account so I cannot even go through the steps to get to the hacked account.  This is ridiculous that there is no-one to talk to or get help with this!!  Since this account was hacked, I have gone through a horrible divorce from this man in pictures.  He was abusive and I had to take legal action to keep him from harming my children and I.  PLEASE HELP ME DELETE THIS ACCOUNT FOR MY SAFETY!!! I have since remarried and no longer use Facebook.  I am thankful I don't now because I see that you do not have your users safety and concerns a top priority.  PLEASE, PLEASE, PLEASE HELP ME DELETE THIS ACCOUNT!!  I have tried all avenues to delete it but can't because I don't have access to the email to do it.  Again, PLEASE HELP ME!!  I will take legal action if needed.  It is ridiculous that there is no-one to talk to or help with Facebook.  I have gotten the same response for years from your business who I no longer respect.  Facebook is a forum to expose peoples lives and that's it.  Ridiculous.  PLEASE DO SOMETHING!!!
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. If you're unable to access your account because you can't receive your security code, please fill out the following...

form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
It looks like you signed up for login approvals, one of our opt-in security features. With login approvals, we send you a security code each time you log in from an unrecognized device. This means that only someone with access to your mobile phone or one of your recognized devices (the computers or mobile phones that you've named and saved to your Facebook account) can log in to your account.
If you're having trouble getting into your account:
- Make sure you don't have "private browsing" turned on for your internet browser (ex: Internet Explorer)
- Try logging into your account from one of your recognized devices
- Try requesting a new code
For more information about login approvals and troubleshooting tips visit:
https://www.facebook.com/help/?page=[redacted]

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 12, 2015/10/08) */
I never responded b4 bcuz they reactivated my account but now the have deactivated it as of 2day I guess so I would like 2 reopen my complaint my account with them I use the number XXXXXXXXXX and I cant use it again if someone would get back 2 me about this matter I would appreciate it thank u
Final Business Response /* (4000, 14, 2015/10/15) */
Hi [redacted],
Thanks for contacting Facebook through the Revdex.com.
This issue should now be resolved. We apologize for any inconvenience this may have caused.
If you have any other questions, please visit the Help Center for more information:
https://www.facebook.com/help/?ref=cr
View updates from your Support Inbox: https://fb.me/[redacted]

Thanks,
[redacted]
The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center...

articles below for instructions on how to do this: - How do I upload my ID to Facebook?: [redacted] - What types of ID does Facebook accept?: [redacted]Thanks,[redacted]The Facebook TeamTell us why here...

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I need to report an unauthorized charge or request a refund: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted] Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 8, 2015/04/02) */
Hi,
It looks like your account was suspended by mistake. I'm so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know.

Thanks,
[redacted]
Community...

Operations
Facebook

Complaint: [redacted]I am rejecting this response because: To date all Facebook has done is take off the outstanding charges from my account.  I have completed the request form from the link supplied in the response from the business, and I have still not got satisfactory responses to my problem.  The FB page was not setup by me, and it is a community group page, we do not have things to sell nor do we buy, its simply a page to share information with like minded crafting people and to keep in touch with our members.
All the ads they have charged us with from March 24th 2016 are just updates to members, we never designed ads of any sort Sincerely,[redacted]

Hi,    We apologize for the delay in responding to your inquiry. We’d like to provide some resources that may help you resolve your issue more quickly. Please take a look at the list below and see if any of following links to our Help Center address your problem.    If you don’t...

find an answer to your question below, please respond and let us know and we will do our best to assist you. Please keep in mind, we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.    I can’t access my Facebook or Instagram account:  •    I forgot my Facebook password: https://[redacted] •    I forgot my Instagram password: https://h[redacted] •    My Facebook account has been hacked: https://[redacted] •    My Instagram account has been hacked: https://[redacted] •    I am not receiving my security code: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    My email or phone number is attached to someone else’s account: https://[redacted]   I need help with my Facebook Page: •    I can’t access my Page: https://[redacted] •    I need to merge two Pages: https://[redacted] •    I need to change my Page name: https://[redacted] •    I need to change the username for my Page: https://[redacted] •    Someone posted an unfair review of my business: https:/[redacted] •    I would like to claim an unowned Page that represents my business: https://[redacted]   I would like to report a fake account or other abuse on Facebook or Instagram: •    Report an impostor account on Facebook: https://[redacted] •    Report an impostor account on Instagram: https://[redacted] •    Report abuse on Instagram (ex bullying, harassment, spam): https://[redacted] •    Report other abuse on Facebook (ex bullying, harassment, spam): https://[redacted] Other:  •    I believe my content was removed in error: https://[redacted] •    Facebook is asking me to submit ID: https://[redacted] •    I’m having issues with my name on Facebook: https://[redacted] •    I think someone was trying to scam me or a friend: https://[redacted] •    I got a message saying I won the Facebook Lottery: https://[redacted] •    I need to report an unauthorized charge or request a refund: https://[redacted]   •    I’m blocked from using a feature (ex: sending messages, uploading photos): https://[redacted]   Thanks, The Facebook Team

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and since this is not a resolution but rather a request for more information, I am providing the information requested.The link to the fundraiser page is [redacted] As it turns out, $120 was donated, not $90 - that was an error on my part. Thank you for continuing to follow up on this unresolved issue.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2014/11/25) */
Hi [redacted],
Thank you for reaching out to Facebook. Unfortunately, we don't currently offer support for this type of request through this channel.

You can learn about our Community Standards and how to report an offensive video by...

visiting this page in the Facebook Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 9, 2014/11/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response, because facebook has a responsibility to not allow users to post content that depicts children being abused. They should remove the video immediately.
Final Business Response /* (4000, 13, 2014/12/05) */
Hi [redacted],
Thank you for your response. We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If content like this currently exist on the site, it is only because the content has not yet been reported and removed.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 15, 2014/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It had been reported several times to Facebook, and they still would not take it down. This sends the wrong message regarding our children, and Facebook has a responsibility to protect them.

Complaint: [redacted]
I am rejecting this response because: OK! I'm waiting.
Sincerely,
[redacted]

Hi,
 
Thanks for writing back in, and I apologize for the delay. Your issue is still being reviewed and you should be contacted in the next few days.
 
Thanks,
[redacted]
The Facebook Team

Revdex.com:
The email address that I'm having issues with being disabled is [redacted] I realize you don't offer the blue check mark to regular people but perhaps a grey check mark to stop people from repeatedly reporting me as fake will show your algorithm I'm real and this issue will be resolved. Thank you for your response. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/03/11) */
Hi,
We encrypt people's connections to Facebook by default, including IDs you send to us. We delete your ID information after verification is complete.
We've reviewed your report, and it looks like this is no longer an issue. If this...

happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr
Thanks,
Marishka
Community Operations
Initial Consumer Rebuttal /* (3000, 7, 2015/03/12) */
Again I want to thank you so much for helping me. They would not have contacted me at all if you had not gotten involved I am positive of that. They did contact me today but after waiting all afternoon for them to do what they said they would do, my account still is not deleted. I read through their general policy on deleting accounts and it says it can take up to 90 days. I think that is totally bogus especially for someone with no pictures or any traction having been made in a brand new FB account I barely used.
This is the correspondence, and as of now this case is not resolved for me.
Hi,
>
> Your account will be deleted according to our terms and applicable law.
>
Final Business Response /* (4000, 9, 2015/03/18) */
Hi [redacted]!
I'm so sorry to hear you're having problems with your account. I'm happy to investigate what happened, but I will need the url of your Facebook account to do so, or the email address you used to sign up for Facebook. Please get back to me with that information and I will proceed.
Again, sorry for the inconvenience, and I hope to hear from you soon.
[redacted],
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent my reason why to Revdex.com representative [redacted] via email this morning, thank you.

Hi [redacted] We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password: [redacted]- My Facebook account has been hacked: [redacted]- My Instagram account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team