Facebook

Hi Rabit,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/29) */
Hi [redacted],
It looks like your account was suspended by mistake. I'm so sorry for the inconvenience. You should now be able to log in. If you have any issues getting back into your account, please let me know.
...


Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2014/11/26) */
Hi [redacted] ,
We've reviewed your report, and it looks like this is no longer an issue. If this problem comes up again, just reply to this email with details, and we'll do our best to help.
We'd also recommend checking out the Help Center...

for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because: first, there were no issues with the bank. I checked with them consistently and they showed absolutely no record of Facebook every attempting to deliver the funds to the bank. Second, every response by the customer service team was inadequate and time wasting. Considering every back and forth can burn 2 full days, and the fact that customer service employees simply used the same pre-canned responses to my questions shows that they did not read my issues and made no attempts to address. I ended up solving the issue myself by letting the 4th and last attempt to deposit the funds fail so that the button to reject the money showed up. Nothing in Facebook's response to this complaint shows that they understand the issue I'm bringing up or using it as lessons learned to address in the future.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:You say it is not possible to apply got a blue check verification, this is not true bc fb has directed me to the application several times and the last one was just a few days ago and I have emails where you denied the application with no reason why. I have emails from fb saying where y'all started taking applications again and giving me the link to apply. I would like to know why you are telling Revdex.com false information. Of there is no way to apply and I would like to know the reason fb is not going to approve the nuke check mark unless they approve it. This is not putting safety first. Sincerely,[redacted]

Hi [redacted],Thank you for contacting us through the Revdex.com. To gather more information, can you provide us with the email address associated with the account you're referring to?Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/05/18) */
Hi [redacted],
I am so sorry to hear about your and your family's loss here.
In order to further investigate this complaint, I will need a link to [redacted] profile on Facebook. Can you please provide the link here and I will make...

sure the appropriate team investigates.
Thank you for writing in to us.
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/31) */
Hi [redacted],
Thanks for contacting us. We're currently unable to confirm your name change. This might be because your name doesn't follow our name standards. Please visit the Help Center to learn what names are allowed on...

Facebook:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

If this is the name you're known by in everyday life, please help us confirm it by replying and attaching identification that confirms your name.
The fastest way to confirm your name is to send us a government-issued ID.
If you don't have a government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.
Please save the file(s) as a JPEG and cover up any personal information that we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
We hope you can help us confirm your identity so we can resolve this issue.
Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]
I am rejecting this response because: As of today, June 1, 2017 my account is still blocked on Facebook. This is my account number if that helps:[redacted] ([redacted])
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/03/05) */
Hi [redacted],
Thank you for reaching out to Facebook. We detected that your Facebook account may be compromised. To keep your information safe, we locked your account.
Before we can unlock your account, we need you to complete a quick safety...

check. Please enter your login information (email and password) on www.facebook.com and complete the steps provided.
If you have any questions or if you can't complete this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi **,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.[redacted]Thanks, The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,The Facebook Team

Complaint:[redacted]I am rejecting this response because:
The steps located in the help center are not working for me. I stated that in a previous message. It  prompts me for trusted contacts and I have none. I have been locked out of my account for weeks now and I'm more than frustrated. I have had friends try and help by reporting the account and still no luck. The last message I received asked me for a link to my account. I know there is a way I can submit my id as proof. Please help me with this. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
Issue has not been resolved. Waiting on Facebook's explaination of problem. I received an email directly from fb  after their last message on the Revdex.com with the same standard  automated response that I received before. It told me I violated policies which included a long vague list of the policies. It did not specifically tell me what policy I violated or what I did to violate those policies. The main reason I filed a complaint to begin with was because nobody will provide me with exact information. I have absolutely no clue what I did wrong and I can't still can't get a straight answer. I don't know if their block is permanent or temporary or (again) tell me what I did wrong exactly. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
I cannot find my url until you unblock my account Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/08/20) */
Hi,
Thanks for your email. We have closed this matter due to insufficient information provided in response to our previous request.
If you would like us to re-open this matter, please provide us with the documents and relevant information....

Please keep in mind that if we do not receive a statement with all of the requested information, we will consider the matter closed.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No request for additional information was received and plenty of detail as well as an example was provided in my initial submission. Either Facebook can address the enforcement of its community policy or I will be happy to take their lack of interest in protecting users public.

Hi [redacted],Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/06/22) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 6, 2015/05/13) */
Hi [redacted]!
I'm sorry to hear you're having problems with your account. I'm happy to investigate further for you, but I will need the email you signed up for Facebook with, or the link to your Facebook profile. Please get back to me with that...

information and I would love to help you ASAP.
Thanks,
[redacted]
Community Operations
Facebook
Final Business Response /* (1000, 9, 2015/05/20) */
Hi,
It looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
Community Operations
Facebook