Facebook

Complaint: [redacted]I am rejecting this response because: Sorry for any inconvenience for a 30 day ban for being accused of emailing child [redacted] is completely unacceptable. I have never sent anything of the sort and you guys refuse to look at whatever it is you think I sent. Why? Is it nornal for Facebook to falsely accuse people of things, ban them, then say too bad?Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/17) */
Hi [redacted],
Thank you for reaching out to Facebook. For more information about our advertising and suggested pages, please visit these pages in our Help Center:
Advertising: https://www.facebook.com/help/XXXXXXXXXXXXXXXX
Suggested...

Groups: https://www.facebook.com/help/XXXXXXXXXXXXXXX
Pages & Groups in Newsfeed:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Hide something in Newsfeed:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Suggested Events:
https://www.facebook.com/help/XXXXXXXXXXXXXXX

Suggested Apps/Games:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted],Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password....

If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]Thanks,[redacted]The Facebook Team

Here is the problem someone else who we don't know & isn't authorized is using our. [redacted] account to open a Facebook account which is against our policy & we don't have a Facebook account but Facebook doesn't have a methods for people who don't have Facebook accounts to...

report this We went to Law enforcement as it is identity theft but they said they tried & could not find a way of contacting also as all previous methods of email were bounced back as undeliverable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Better Business buereau and Facebook:this is the URL to the page that has been...

hacked: [redacted] The name is [redacted] and the email that the account is tied to is [redacted] (an account I no longer have access to). I'd be happy to answer security questions if this is needed. Thank you for your help!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The site used by facebook for refunds doesn't allow the submission of request due to "technical problems" for over a week now.They need to refund 2 purchases made on the 20th of this month because I wasn't awarded big wins due to game freezing up,twice.They can certainly do this with no further action on my part.Purchases were for 24.99 each.
Sincerely,
[redacted]

my email address is [redacted].  I can not give you the direct link since I am not able to log onto my account. If you search the previous compliant I made you should be able to see the link.

Complaint: [redacted]I am rejecting this response because:
 
Facebook ignored my complaint entirely. My complaint is about Facebook locking my account from desktop access, NOT about being the victim of some scam.
 
Upon login to: [redacted] 
I am given the following message:
Let's Check Your Device for Malicious Software
Hi[redacted] we're continuously working to keep your account secure. We've noticed that this device may be infected with malicious software. To continue to use Facebook, you can either use other devices or clean this device by downloading the scanner provided by Facebook and Kaspersky Lab.
Facebook then proceeds to FORCE the user (me) to DOWNLOAD SCANNING SOFTWARE, with which they will SCAN MY ENTIRE COMPUTER before granting me access to my account. This is a major intrusion of my privacy and their CLAIM THAT MY COMPUTER IS INFECTED IS UNGROUNDED AND FALSE.
 
I have already scanned my computer and found no threats.
 
Furthermore, Facebook shows the SAME MESSAGE ABOUT THE COMPUTER BEING INFECTED ON OTHER COMPUTERS - on THESE SAME COMPUTERS, MY FRIENDS AND FAMILY ARE ABLE TO LOG IN WITHOUT ISSUE.
 
Facebook cannot withhold from me access to my account on the basis that my computer is infected if THE ONLY REQUIREMENT FOR MY ACCOUNT TO BE BLOCKED IS THAT IT IS RUN ON A DESKTOP COMPUTER, and not that it REALLY IS INFECTED. Simply logging into Facebook from a web browser (Google chrome) DOES NOT yield Facebook enough data to know that there is malware on my computer.
 
I am not comfortable allowing ANYONE to scan ALL contents of my computer; much less Facebook, which has been known to collect large amounts of data on its users - I am ESPECIALLY concerned because there is no guarantee that they will not report back the contents of my computer. And EVEN WITH that guarantee, I would not run a program downloaded from the internet that can READ AND WRITE TO MY COMPUTER UNCHECKED.
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/10/16) */
Hi [redacted],
Thanks for contacting us. We appreciate your patience.
Our records do not show any active Zoosk subscriptions on your account. I recommend reaching out to Zoosk customer support to address this issue. You can find them at the link...

below:
https://www.zoosk.com/contactinfo.php

Additionally, according to our records, the purchase(s) you are referring to does not reflect a valid purchase of an item in a Facebook game on your account. Please note that your credit card statement will identify valid purchases of items in a Facebook game with the vendor description "FACEBOOK.COM."
If your statement reflects an iTunes purchase, please visit their help center:
https://getsupport.apple.com/Issues.action
Conversely, if your statement reflects a Google Play purchase, please visit their help center:
https://support.google.com/googleplay/digital-content/?hl=en#

We apologize for any confusion.
Thanks for contacting Facebook,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/12/23) */
Hi [redacted],
Thank you for writing in. One of my teammates reached out to you in an email title "Your Facebook Account" on December 21. Please respond to that email if you have any further question around your Page conversion.
Learn more about...

Page roles in the Help Center:
www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=CR
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please post response in this complaint. I did not get your email and since I delete hundreds of Facebook emails daily I may have deleted that not expecting it. If you sent from a different email then perhaps you did not respond to the anti-spam challenge email and it would not be delivered.
Reply to: [redacted]@flcure.org and be sure to respond to the email anti-spam response.
Final Business Response /* (4000, 13, 2016/01/08) */
Hi [redacted],
We can't restore your account or provide any data from your profile. Your profile was converted into a Page because it didn't represent a real person.
Facebook is a community where people share and interact using their authentic identities. Your profile was disabled after you converted it into a Page because it was representing something other than a real person.

Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 15, 2016/01/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I submit that Coca Cola Corporation is not a real person ( unless you consider Supreme Court decision Citizens United then corporations are persons)
https://www.facebook.com/coca-cola/
Who is this "real person" or do you treat wealthy corporations different than not for profit organizations?

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: As I expressed in my compaint, I have already reached out to Facebook via there webpage several times, and nobody ever responds to me. I am happy to try this specific link, but do not feel confident. This just feels like more run around. In addition, I have also closed the business page, as I expressed in my complaint. I will use their link to double check that it is closed, but again, this feels like more runaround. A satisfactory response would involve somebody actually researching my account and canceling the payment. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because I cannot provide ID for an account that I cannot log into, given that the ID is apparently already in review (despite having never submitted anything), NOR can I submit ID for a technically "fake" account. It is not my real name, I simply made it as a second account on which I could post more without bothering family and friends. If I could access the account, I would deactivate it--that is all I want. My real account is registered as [redacted], whereas this one is [redacted] and it is registered through this email address. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Facebook has indicated they need...

more information before they can help.
To Facebook:
My url to my account is [redacted]
My full name is [redacted], but I have always went by my middle name [redacted].  Therefore, my account is under the name [redacted].
Somehow, my account was finally restored last Friday (6/23/17).  I'm very happy to have my account back.  With that being said, I'd like to get confirmation that I can create fan pages again without my account getting disabled.  For some reason, that was what would trigger my account to get disabled for "suspicious activity", even though I've created several fan pages and run ads successfully for years.  Secondly, I would like to get the direct phone number of an actual human being to speak to should this ever happen again.  It was very frustrating going for two months without my account working properly.  Much of that time, it was disabled and I've done my best to make sure I'm not breaking any rules.  Please have someone look over my account and ensure that I can create fan pages and run Facebook ads without it getting disabled.  It was very random that it happened, but ever since it did, it happened repeatedly when I would get my account back and then try to create a brand new fan page to run Facebook ads.
I really do appreciate any insight that can be provided into this and hope to get everything resolved as soon as possible.
Sincerely,
[redacted]

Hi Courtney, 
It appears your account has already been scheduled for deletion.  Please allow some time for the deletion to take place.
Thanks,
The Facebook Team

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Hi [redacted],Thanks for writing in. Unfortunately, "Gowizi.[redacted]" is not [redacted]pliant with our guidelines for acceptable Page usernames, so we are unable to honor your request. We don't allow usernames that contain generic terms or extensions, like ".[redacted]". You can learn more about these guidelines [redacted]...

[redacted]We apologize for any inconvenience this causes. Thanks again for reaching out to us!Best,[redacted]Facebook

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thanks for your message. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
...


https://www.facebook.com/help/www/XXXXXXXXXXXXXXX
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did use the report link and there was no area for a reason for our complaint. Facebook responded to our complaint that the photo will not be removed. I understand that it was not removed because we could not indicate why.
I am not sure why the response from facebook is telling me how to report an issue, that is what I am doing now.
Please review and readdress my original concerns. We clearly indicated (3) violations or terms and conditions that have not been addressed.
Thank you
Final Business Response /* (4000, 9, 2014/10/01) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
After reviewing your report, we have determined that the reported account is not currently violating the Facebook Statement of Rights and Responsibilities.

Thanks,
[redacted]
Community Operations
Facebook