Facebook

Hi **,
It looks like you sent us an ID that either doesn't match the information on your account, or isn't on our list of acceptable IDs. To keep the account secure, we can't give you access until you've confirm** your identity.
You can also try to get back into your account by logging in with another email address, or by using a familiar device. Familiar devices include any computer, mobile phone or tablet that you've us** to log into Facebook before.
We appreciate your patience as we take these steps to keep your account secure.
Thanks,
[redacted]
Facebook

Complaint: [redacted]Dear Sir/Madam,
As outlined in my original complaint comment, I currently have a case open (Case #[redacted]) which is viewable at [redacted]. I have not received any response from Facebook via this case, nor my previous one which was deleted. Your response to me now was the first (presumably)  non-automated response I have received in 1 year and 4 months. I can assure you that I have attempted everything through the normal guidelines, which is why I've had to contact you through the Revdex.com. 
 
To summarise -
Disabled account email: [redacted]
Date Disabled: Feb 2015
Reason Given: none
1st Appeal URL: [redacted] (Opened Feb 2015, deleted Sep 2015 with no response.)
2nd Appeal URL: [redacted] (Opened Oct 2015, currently no response.)
 
If you require more information I may suggest checking the original complaint details, or if you need any more information I'm happy to provide it to you.
Many thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me.  The response via Revdex.com simply sent me back to the exact page where I already submitted a request for help 10 days earlier. However, after waiting 5 days, my request for help did receive a response outside of Revdex.com which did answer one of my questions. Additionally, I was able to solve my own problem by that time without any help at all from Facebook. I strongly suggest that Facebook reevaluate its customer service or lack thereof. Personally, I'll never use their service again and will advise friends and family to do the same.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: It lacked the answer of a large cooperation responding to an issue. If I wanted the response given I would have used google. Not wanting  to help when lacking transparency in policies, especially the "ONLY one-time change" policy for a permanent url is ridiculous. Its synonymous with the of the precedent of being able to change your legal name.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
My Facebook is still inactive, with no further contact. Please reach out to me directly to resolve this issue.
Sincerely,[redacted]

Hi [redacted],Thanks for your email. We don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issues. Learn more about usernames in the Help Center:ht[redacted]Please note that usernames on both...

Timelines and Pages can be updated one time by visiting www.facebook.com/username. Usernames are subject to availability. Thanks,[redacted]Community OperationsFacebook

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/09/24) */
Hi [redacted],
This is probably a cache or cookies problem. To fix it, please follow our directions carefully. Please note that we only support the browsers listed below and strongly recommend that you update your browser to the newest version...

available.
Internet Explorer 6.0
1. On the Internet Explorer Tools menu, click "Internet Options."
2. The Internet Options box should open to the "General" tab.
3. On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button.
4. From the same tab, select "Delete Cookies."
5. Click "Close" and restart the browser.
Internet Explorer 7.0
1. On the Internet Explorer Tools menu, click "Delete Browsing History."
2. In the Temporary Internet Files section click on "Delete Files" and select "Yes."
3. In the Cookies section click on "Delete Cookies" and select "Yes."
4. Click "Close" and restart the browser.
Internet Explorer 8.0
1. On the Internet Explorer Tools menu, click "Internet Options."
2. The Internet Options box should open to the "General" tab.
3. On the "General" tab, in the Temporary Internet Files section, click the "Delete Files" button.
4. From the same tab, select "Delete Cookies."
5. Click "Close" and restart the browser.
Safari
1. Open Safari.
2. Select "Empty Cache."
3. Click "Empty" on the "Are you sure" message box.
4. Exit and relaunch the browser.
5. To delete your cookies, select preferences, then click on: "security" tab->show cookies->remove all
Mozilla Firefox 1.5 for PCs
1. Click "Tools" and select "Options" on the Firefox menu bar.
2. Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
3. Click "Clear" across from the Cache option.
4. Click "Clear" across from the Cookies option.
5. Click "OK" to return to the browser main page.
6. Exit and relaunch the browser.
Mozilla Firefox 1.5 for Macs
1. On the "Firefox" menu bar, click Firefox and select "Preferences" in the dropdown menu.
2. On the Preferences menu bar, click the Privacy Icon to open the Privacy properties.
3. Click the "Cookies" tab. Select "Clear Cookies Now" to clear cookies.
4. Click the "Cache" tab. Select "Clear Cache Now" to clear cache.
5. On the Firefox menu bar, click "Firefox" and select "Quit Firefox."
6. Relaunch the browser.
Mozilla Firefox 2.0 for PCs
1. Click "Tools" and select "Options" on the Firefox menu bar.
2. Click the Privacy Icon on the Option menu bar to open the Privacy Properties.
3. In the Cookies section, click "Show Cookies" and then "Remove All Cookies."
4. In the Private Data section, click on "Settings" and make sure the box next to "Cache" is checked before selecting "OK."
5. Click on the "Clear Now" link.
6. Exit and relaunch the browser.
Mozilla Firefox 2.0 for Macs
1. On the Firefox toolbar, click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.
Mozilla Firefox 3.0 for PCs
1. On the Firefox toolbar, click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.
Mozilla Firefox 3.0 for Macs
1. On the Firefox toolbar, click "Tools" and select "Clear Private Data."
2. Make sure that "Cache" and "Cookies" are selected.
3. Click on "Clear Private Data Now."
4. Exit and relaunch browser.
If you have any further questions, please visit our Help Center at the following address:
http://www.facebook.com/help.php
Thanks for contacting Facebook,
[redacted]
Community Operations
Facebook

Hi, [redacted],
Thanks for your reply. We don’t offer direct functionality or technical support for third-party apps via this email, but you can get further assistance and information in our Help Center:
 
[redacted]
 
 
 You will have to contact their support if you need a refund for a game not owned by Facebook.
 
 
 Thanks,
[redacted]
The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you're reporting about?Thanks,**The Facebook Team

Complaint: [redacted]I am rejecting this response because
case #:  [redacted]
No, the business Facebook's reply is NOT acceptable.
 
They offered a link how to close a facebook page, but you have to be logged into the page to close it. And that is the whole problem... I cannot access the page at all. The link they sent was a help pagethat was entirely not helpful.
 
They also said, "Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center."
 
Please help me resolve this issue and thank you so much.  -[redacted]
 
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint:[redacted]I am rejecting this response because:I have already provided you with all the links necessary for this situation. As I have said my comment has been automatically removed because of deemed "inappropriate" language, even though I was only citing someone else, which is clear.This is my account : [redacted]Please restore it to full functionability.Sincerely,[redacted]

Nothing from the help center is going to do squat for me. Unblock my account so I can conduct business and block the person who is harassing me. Nothing else will be sufficient. Sooner rather than later please.

Hi **,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page: [redacted]- I need to change the username for my Page: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: again this is some sort of auto response. Facebook put my account in a status that I'm supposed to wait for them to respond, Facebook won't allow me to log in. This is what the complaint is about, it's been 2 months that I've been not allowed to enter my account, the problem is Facebook doesn't ha e a person to deal with, it's all automated responses that get you nowhere, one would think that a responsible business would take the time to address emails and respond and give me the opportunity to access my account, you think I have a fake name with no proof other then "someone reported it as such" I responded and have been waiting 2 months for a response from someone at facebook
Sincerely,
[redacted]

Hi,Thanks for contacting Facebook through the Revdex.com. We’re sorry to hear that you’re having trouble logging into Facebook.- If you can't identify your account, visit the Help Center for tips on how to find it: [redacted]- Try resetting your password. If you know the email address, username or phone number associated with your account, you can request a new password: [redacted]
- If you don't have access to the email address on the account, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements for these options.Still having trouble logging in? Find more information in the Help Center:- Login and password: [redacted]- Recovering your account through friends: [redacted]
Thanks, 
The Facebook Team

Hi,We're sorry you're having a bad experience on Facebook. You can block someone to prevent them from starting conversations with you or seeing things you post on your profile.
To learn more, please visit this Help Center...

link: [redacted]
 
Thanks,[redacted]Community OperationsFacebook

Complaint: [redacted]I am rejecting this response because:  The proposed solution, "change the user name," is the same as the one that led to the current situation.  Please review the previous emails for details and links.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
               DEAR  Revdex.com  BRANCH,    AND   THE  CASE  MANAGER   FOR   MY   CASE  AGAINST   FACEBOOK :
 
              THE   MESSAGE   YOU  SENT  ME,   DID N NOT  CONTAIN  ANY   DATA    FROM  FACEBOOK.      THE   FIRST   MESSAGE    YOU  SENT   TO   ME
              FROM    FACEBOOK,     WAS    A    NON-RESPONSE,     AND    AS  SUCH,     I  REJECTED    IT.         WHAT   YOU   SENT   TODAY,    CONTAINED
              NO   INFORMATION   AT   ALL.    DID  SOMETHING  GO  WRONG    ON  YOUR   END ?     I   TRIED    " CLICKING "   ON  THE   BLUE  PRINT,   BUT
              THERE    WAS   NO  LINK,    OR,    THE  LINK   WAS  BROKEN.      THUS,    AT   THE   MOMENT,     I  DON'T   KNOW   WHAT   TO  DO   ABOUT   THIS.
 
             IF  YOU  HAVE   ANY  QUESTIONS,   PLEASE    DON'T    HESITATE   TO    CALL   ME   IMMEDIATELY.     I   SO  THANK  YOU  FOR  YOUR  HARD  WORK.
 
             Sincerely,              [redacted]                     [redacted] [redacted] [redacted]
                                        [redacted] **
                                      [redacted]
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
            
              
       
               
 
 
 
Sincerely,Herchel Sawyer