Facebook

Complaint: [redacted]
I am rejecting this response because: I should not have to create a online account to know know about your business and what it's capabilities are for tie-ing into said business.I need to know about HIPAA regulations and if you meet those regulations, not information on how to create an account which I most likely will not use if you do not meet those said requirements.Your organization lacks direct contact when a non-member has inquiries about your business.  Unless I am actually using your services there should be no need to create an account just to contact your organization. Since your EULA strips my rights to prevent you from collecting personal information from me or third parties.
Sincerely,
[redacted]

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/23) */
Hi [redacted],
Thanks for your message. We detected that your Facebook account may be compromised. To keep your information safe, we locked your account.
Before we can unlock your account, we need you to complete a quick safety check. Using...

the computer you usually use to access Facebook, please enter your login information (email and password) on www.facebook.com and complete the steps provided.
If you have any questions or if you can't complete this process, please visit:
http://www.facebook.com/help.php?page=931

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/09/30) */
my account had been hacked and I was unable to resolve this issue following their pre-described steps.
-Do you have the ability to ask them to delete all accounts with '[redacted]'? There should be 2 of these accounts, one with the [redacted]@verizon.net address.
I cannot gain access to this account and they do not offer any online support, so I would like to withdraw from their system.
Final Business Response /* (4000, 9, 2014/10/01) */
Hi [redacted],
Thanks for your message. We understand your caution, but in order to protect the information on the account, we require you to verify your identity by providing a copy of your government-issued photo ID.
You can upload your ID through the Help Center by filling out this form:
https://www.facebook.com/help/contact/submit_id
Before you scan or take a picture of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc).
Note: we will permanently delete the document you send after we resolve your issue.
After you submit your ID, please respond directly to this email so we can review your documents and assist you further. To learn more about this process, and what types of IDs we accept, please visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
If you don't want to reopen this account, there's no need to respond to this email. This account will remain locked as a security precaution. Let us know if you have any further questions.

Thanks,
[redacted]
The Facebook Team

Complaint: [redacted]
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I am rejecting this response because:
 My page name is not changed to "[redacted]". I know how to change the page name. But the issue is our attempts to change the page name to "[redacted]" aren't successful.
 My page link is: [redacted]
 I submitted the original complaint with the links (URLs) and Page ID of my page and other links to the appeal forms I tried submitting. But they replied me to submit the related links in my response. So I'll include the details and links again. Please do read my explanation.
 
 I'm [redacted], one of the admins of the Facebook page, currently named "[redacted]".
 
Page ID: [redacted]
Link: [redacted] 
 
We created that page a few days ago to start an online shop on Facebook. But we later decided to change our business name to "[redacted]", which sounds more juicy and fun. We tried a couple of times to change our page name to "[redacted]" from "[redacted]". But a few minutes later, in our Facebook Notifications, we're notified that Facebook weren't able to approve our name change request. So we clicked on that notification and submitted the appeal form for name change request. Although we stated our actual reason for changing page name in the appeal, our page name doesn't get updated to "[redacted]". We didn't get any respond from Facebook later on. Our admins have tried changing the page name twice. But none of them worked.
 
Here are the links to the appeal forms we submitted.
 
[redacted]
 
[redacted]
 
Our shop is still new and It's an honest name change request without any fraud. We've even prepared VISA payment cards to start promoting our shop on Facebook, but we don't want to do that unless we get our new fancy name, "[redacted]". We've also updated our page's profile picture and cover photo to our new shop logo. Our page's username has been changed to @[redacted]. We've decided firmly to use that name.
 
Please do help us and change our page's name to "[redacted]". Thanks!
 
Best regards,
[redacted]

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles...

below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks, 
The Facebook Team

Hi Tristan,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before doing so. Could you provide a direct link to the page in question?Thanks,[redacted]Facebook

Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks,...

[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m having issues with my name on Facebook: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I don't know the direct URL to my account because I can't access my account to see my URL and other information. The email address for it is [redacted] and my name in the account is [redacted] and I live in Florida. That's what I've got since I can't access anything else on the account.
Sincerely,
[redacted]

Hi [redacted],We detected suspicious patterns in the way your account was being used. These patterns suggest that you computer might be infected with malware.However, if this was incorrect, I've lifted this block for you. You should be able to access your account with no issue.Thanks![redacted],Community...

OperationsFacebook

Complaint: [redacted]
I am rejecting this response because: The (seemingly automated) response I received from Facebook is totally inadequate. Firstly, they failed to answer my question regarding why my page name change has been denied three times. They also sent a link to some advice on changing your personal name on Facebook, when even the most cursory glance at my complaint would reveal that I am trying to change my PAGE name, NOT my PERSONAL name. This time I would like an actual response from a human being who has reviewed my complaint, not an identikit reply that does nothing to solve my issue.Here is my page URL: [redacted]And my personal account URL if necessary: [redacted]Here is my query again: 1) Is there a reason why my request has been denied multiple times? 2) If not, please accept my request!!This is shockingly poor customer service from Facebook, and I implore them to rectify it as soon as possible.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/04/16) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you today.
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However,...

when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this at all... This is the same response I've received from them since I brought it to their attention that my card had all the charges on it !! I have submitted several documents to them over the last two months showing my card was fraudulently charged... Not a family member nor anyone I know.. But 100% theft !! I will send all documents to the Revdex.com id need to but I have already submitted them to facebook on several occasions. I have contacted the state Troopers and they said to go through IC3 and Ic3 put me through to the Revdex.com. I am going to file a unauthorized dispute with my bank and they can go after facebook. THIS IS THEFT and I am very upset that they just keep responding with the same lame manifested letter. They are allowing people to be ripped off and they don't care. I have also changed internet providers and bought a new laptop because of the theft.. I want to close the card that was used but afraid if I ever get them to issue a refund it would go on that card !! So till I get a refund that card is still open.
Final Business Response /* (4000, 9, 2015/04/23) */
Hi [redacted],
Unfortunately, we are not able to refund these charges. Our records show that you previously disputed charges and as a courtesy we issued a one-time refund. However, when you received the refund, it was stated that we would be unable to issue a refund again for purchases made under the same conditions. We apologize for any inconvenience this may cause.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
To avoid future accidental or unauthorized charges, you may consider removing your payment method from this account. To edit or remove payment methods, follow these instructions:
1) Go to "Account Settings" in the "Account" drop-down menu on the top right of your home page
2) Click "Payments"
3) Next to "Payment Methods", click "Manage".
You will then be able to edit or remove payment methods from your account.
We appreciate your understanding. Please let us know if you have additional questions.
Thanks for contacting Facebook,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/04/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do NOT accept this.... This is the same answer that was on their previous response just worded a little different !!! This is my point I've been dealing with this for months now. I want to press legal charges on these people for not understanding IT'S THEFT and THEY ARE BEHIND IT...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:This response only serves to educate on how to recover an account.  My complaint is based on the fact that my account keeps getting locked and I'm constantly being asked to upload a photo of myself.  That is what I'm trying to stop.  I can login to my account just fine, that is when Facebook doesn't lock my account or constantly ask for me to upload a picture of myself.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I just want to delete my account, I should not have to comply with your ID requirements when I am trying to delete an account.
Again, when I signed up for facebook, none if this was necessary. Now that your rules have changed, I want out. Lets get it done. I also have an open case woth the FCC. 
Sincerely,[redacted]

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help...

Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]
Thanks, 
The Facebook Team

Hi,
Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
 
facebook is not even reading my complaints. Just sending standard protocol responses. No, I do not accept. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: Unfortunately, Facebook Team has not understood my complaint. They sent me the links to the pages about the content which is not allowed on Facebook and about blocking from using a feature. I learned those pages and I can confirm that our official page on Facebook [redacted] does not contain prohibited content. Also, I would like to pay attention that we are not blocked from using a feature, Facebook has blocked the links leading to our website [redacted] by reason of "abusing content". I would like to admit that the content of our site is absolutely legit. Unfortunately, it is useless to write to the Facebook support because we have not received any answer from them.We are ready to discuss the problem and to take measures to unblock our links on Facebook. 
Sincerely,
[redacted]