Facebook

Complaint: [redacted]
I am rejecting this response because: My problem is not addressed by any of the help center links.I understand that my first warning was due to sending a blocked/reported link, but after the warning I ceased the offending behavior. Weeks later, I received a second warning and a 24 hour block BUT the reason given by facebook was the same as the first warning. Since I did not ever send the blocked link again, I feel that the second report was in error. Since I have already been penalized twice for one action, I am contacting you to ensure that I do not continue to get punished for something I did once then learned my lesson and did not do again.
Sincerely,
[redacted]

Hi,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.
Thanks, 
The Facebook Team

Hi [redacted],Thank you for your report, I understand you are trying to gain access to your account. Would you please share a secure email associated to your account in order in order for us to solve this task?Thank you,Facebook

Initial Business Response /* (1000, 5, 2015/09/17) */
Hi [redacted],
Thank you for reporting your issue. Unfortunately I don't have enough information to fully understand your issue.
Are you unable to Like content on other pages and profiles, or are people unable to like content you post? Can you...

provide a screenshot of the Like feature failing, or information about any error message you receive?
Thanks!
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The recent activity feature on Facebook is a very popular feature. I did some research a few days ago and saw that the recent activity feature was still working on some peoples pages. Yesterday I could not find any pages with the feature working but found that many people have been complaining about the same issues as I, that the recent activity feature works and then doesn't then completely stops working all together. For Facebook to build up a fan base of the like button in which thousands of websites put in HTML Facebook code for people to like news articles, websites and such and share with whomever on their own Facebook page and then rid the feature to the majorities dismay but can see the recent likes in their own "activity log" sounds somewhat rded but then again were talking about Facebook here which has gotten rid of popular features in the past without giving notice to the public in which the public would have to guess that Facebook has gotten rid of the popular feature. This looks like another case of Facebook shenanigans.
Final Business Response /* (4000, 9, 2015/10/07) */
Hi [redacted],
We're trying to piece together what you're reporting but still do not have enough information.
Have you tried reporting any of these issues through our tools? We have reporting options built into Facebook.com as well as reporting specific to developers, https://developers.facebook.com/bugs.
If you are unable to report via our tools, please provide us with specific examples, such as URLs and screenshots of the issue you are facing. With this information we'll be able to better understand the problem and investigate.
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
 
FACEBOOK did not even respond with the full name of the representative. I think this is synonymous with their gorilla tactics in "take the money and run". They want to sell everyone's information but have zero responsibility? To address my concerns directly on this matter, they did nothing but state existing policy which has no regard to safety of military or law enforcement as I have voiced previously. Obviously Facebook has no regard to national safety or the safety of  military or law enforcement.
I will also bring this up to my chain of command, Facebooks new policies that clearly does not have safety of anonymity of our service members in mind.
I will also report all of this to [redacted], they will be very interested to hear of this situation. The military can keep every single U.S. military soldier, marine etc from accessing Facebook, ever.  If this is what has to be done because FB will not change policy to protect the very people that protect them, so be it.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: they need further information
 
No I do not have a url, since you guys wrongfully disabled my account.  
the email used to login is [redacted]
Sincerely,[redacted]

Initial Business Response /* (1000, 12, 2015/11/06) */
Hi,
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (2000, 5, 2015/09/16) */
Facebook have given me back my disabled page and investigators or confirming if fradulent page have been deleted.

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because:
I am not sure if the business actually read my initial complaint. I understand that they have systems in place to prevent spammers but this is not what is happening in this instance. I cannot delete my own posts and this happens only for those sent to specific people. I would like to delete them and I constantly get the same error message which I have shown on a previous report.
Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I’m blocked from using a feature (ex: sending messages, uploading photos):[redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
We have reviewed the Page in question and found that it does not violate our Community Standards. We apologize for any inconvenience.
If you or the authorized representative of Global Sound Trade believe that this content...

infringes your intellectual property rights, please visit the following Help Center page for more information and details on how to report it:
https://www.facebook.com/help/intellectual_property
For more information about what is and isn't allowed on Facebook, please visit our Community Standards: https://www.facebook.com/communitystandards.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2016/02/04) */
Hi [redacted],
Sorry to hear you're having trouble. I looked into this and you were not blocked because of clicking on an advertisement, but because you might have been going too fast posting in groups. We have limits in place to prevent behavior...

that other people on Facebook may find disruptive or abusive.
Note that:
- Most blocks are temporary
- We can't lift the block early
- When you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards

Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2016/02/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The ban happened immediately after I clicked an advertisement for Fremont Mazda. I was not posting anything to a group as I was on the front page. I had just wished people happy birthday and the advertisement was directly under the pop down birthday menu.
I have already called the business and let them know I will never shop there and to please not contact me again. When they asked me why I told them their advertisement got me banned on facebook.
I have also warned all my facebook friends NOT to click any advertisement on facebook as it may lead to a ban.
I will continue to get the word out so this doesn't happen to anyone else.
[redacted]
Final Business Response /* (4000, 9, 2016/02/25) */
Hi [redacted],
I can assure you that you are not being blocked due to clicking on an advertisement on Facebook. Just make sure to slow down on posting in groups so you won't get blocked in the future.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated I was not posting in any groups at the time. Can you show me the post(s) in question?
Sounds like we are not going to come to an agreement. I already notified the business about being banned and will never patronize them again.
I'll just make sure I don't click any FB ads in the future and warn all my friends so they don't have it happen again.

Complaint: [redacted]I am rejecting this response because:I have already done this several times and have not received any assistance in the matter. This response is not acceptable. Please actually do something about this and don't provide a useless canned response...!Sincerely,[redacted]

Hi [redacted]Thank you for contacting Facebook through the Revdex.com. It looks like your account has been temporarily blocked from using certain Facebook features. We use blocks to help keep Facebook a safe and welcoming community for everyone. Some reasons your account may have been blocked...

include:-Repeatedly commenting on posts in a short period of time-Rapidly adding people to a group-Tagging people who aren't your friends in real lifeTo learn more about blocks and why they happen, visit the Help Center:[redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/09/03) */
Hi [redacted],
Thank you for reaching out to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section...

of the Help Center will help you secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated my account was compromised and all of the information was invalid including the phone number and email as it was also compromised. Thankfully yahoo was able to provide significantly better support and was far less painful to recover. After three days of searching I found one link and one link only regarding mobile phone numbers no longer being in service with facebook.Thank you for taking the ten seconds to provide your cookie cutter answer and failing to realize that not every hacked account has a simple answer. This reply only strengthens the feeling that your company only views its users as a number. My account was recovered and redisabled.
Final Business Response /* (4000, 9, 2015/09/09) */
Hi [redacted],
Thank you for your response. We appreciate the feedback.
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile?Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/05) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please let us know with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend...

checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/08/07) */
Hi [redacted],
Thanks for writing in. We tried to investigate your complaint, but we weren't able to find a Facebook account associated with the email you provided, [redacted]@gmail.com. Please send us the email that is associated with your Facebook...

account. Once we have this, we'll be happy to look into this further.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email associated with my account is [redacted]@yahoo.com I've submitted all requested documents and still do not have access.
Final Business Response /* (4000, 9, 2015/08/24) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please contact us from the email address listed on your account with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Hi,Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team