Facebook

Initial Business Response /* (1000, 5, 2015/11/22) */
Hi ***,
Thank you for taking time to contact us via the Revdex.comFirst and foremost, I would like to offer my sincerest condolences for your loss and apologize for the frustration you have experienced since ***'s
profile was memorialized
Facebook profiles are a place where people are able to share moments and tell their stories via posts and picturesWe recognize the importance of these legacies and that is why, when we are made aware that a user has passed *** we memorialize their accountIn doing so, we believe these legacies can be preserved and secured
Unfortunately, as *** explained in her previous correspondence, we are unable to add a Legacy Contact to ***'s accountOnce an account holder has passed *** we will not alter the settings of an account, even if the individual passed *** prior to the introduction of the Legacy featureI recognize this is not the resolution you were hoping for and so I apologize for the additional disappointment this may cause
Sincerely,
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response that took two weeks to "craft" did not provide me with the "legal" department which I seek to be in touch withFacebook's policy was not the same when *** passed *** including "memorializing" an accountMy complaint is related purely on the lack of legal reference or guidance that FB is utilizing with this policyThe unwillingness to recognize that I am the legal Power of Attorney or that this policy should have a grandfather is harmful and the inability for those who are trying to understand this to speak with someone or be referred to a person with a REAL FULL NAME AND PHONE NUMBER AND DIRECT EMAIL-well it is hardly a company I would ensure my legacy toThe person who memorialized her account requested this to be undone, as she realized it was inappropriateAs it stands, my status as ***'s wife is "pending her approval"The mental damage that this policy has caused is shamefulHowever if I am unable to speak to a lawyer from Facebook who can explain this to me, I would like ***'s Facebook Page deleted permanently
Final Business Response /* (4000, 9, 2015/12/08) */
Hi ***,
I'm very sorry for your loss
We memorialized your loved one's account at the request of a friend or family memberMemorializing an account prevents anyone from logging into it and helps keep the account secureWe can't remove the account from its memorialized state or provide login information under any circumstances
Regarding your second question, a legacy contact is chosen by the account holder, so it's not possible to add a legacy contact to an account that's already memorialized
Sincerely,
***
Facebook Support

Initial Business Response /* (1000, 5, 2015/05/20) */
Hi ***,
Thanks for contacting the Revdex.comWe appreciate your patience
It looks like a family member or someone you may know personally made these unauthorized chargesI suggest you contact any person who may have had access to your
account and ask them if they've used it
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchasesIf you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
We appreciate your understanding
Thanks,
***
Payment Support Specialist
Facebook

Initial Business Response /* (1000, 10, 2015/09/09) */
Hi ***,
Thanks for contacting FacebookWe appreciate your patience
I'm sorry for any inconvenience this issue may have caused youFor your confirmation, our records show that you successfully completed the payment in question
However, if you didn't receive the in-game item or currency package you purchased, you'll need contact the developer
To contact the developer of an app or game:
Go to the App Center: https://www.facebook.com/games
Search for the app or game in the search box in the top right
Select a result and click Report a Problem
Select a reason and click Submit
You can also contact the developer while using some apps and games on Facebook:
Open the app or game
Click Report/Contact in the bottom-right corner of the page
Select a reason and click Submit
Keep in mind you may need to give the developers your user ID to help them better address your question or concernLearn more about finding your user ID for your apps and games in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXXX?ref=cr
If the developer isn't able to assist you, please let us know
Thanks,
***
Payment Support Specialist
Facebook
Initial Consumer Rebuttal /* (3000, 12, 2015/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I wrote to the developer and got nothingMy account was hacked into but I was NOT replenished for any coins taken even though I was told by support that I would Be!
Final Business Response /* (4000, 14, 2015/09/16) */
Hi ***,
Thank you for contacting Revdex.comI'd be happy to assist you
Unfortunately, I am unable to refund the charge(s)
I apologize for any confusion you experienced when making your purchaseFacebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular caseThe developer has denied you a refund and we won't be able to refund you these purchaseWe do apologize for the inconvenience
Thank you for contacting Facebook,
***
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 16, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My account was hacked intoMy phone company verified this and the charges were removed from my bill, thus, Facebook took any and all coins I had purchased by other meansDon't trust themThe new owner is a rip-off!

Hi ***,Thank you for reaching out to Facebook through the Revdex.comWe'd like to provide some resources that may help resolve your issue more quicklyPlease take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find
an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assistKeep in mind we may not be able to offer any additional information or help outside of what is found in our Help CenterWe appreciate your patience.I can't access my Facebook or Instagram account:* * *** ** *** *** *** * * *** ** *** *** *** * ** *** *** *** *** *** *** * ** *** *** *** *** *** *** * * ** *** *** ** *** *** *** * ** *** ** *** *** ** *** ** *** *** *** *** * *** *** *** ** *** *** * * *** *** ** *** *** * * *** ** *** *** *** *** * * *** ** *** ** *** *** *** * * *** ** *** *** *** *** ** *** *** * *** *** ** *** *** ** ** *** *** * * *** *** ** *** ** *** *** *** *** ** *** *** * *** *** ** *** * *** *** ** *** *** ** *** ** *** * *** ** *** *** ** *** *** * *** ** *** *** ** *** *** * *** *** ** *** *** *** *** *** *** * *** *** *** ** *** *** *** *** *** *** *** * * *** ** *** *** *** ** *** *** * *** ** *** ** ** *** *** *** * *** *** *** *** ** *** ** *** *** * * *** *** *** *** ** *** ** ** * *** *** * * *** * *** *** * *** *** *** *** *** * * *** ** *** ** *** *** ** *** * *** *** * *** *** *** *** * *** *** *** *** *** *** *** * *** ** *** *** ** ** ** ** *** *** ** *** ***Thanks,The Facebook Team

Hi ***,Thanks for reaching out to Facebook through the Revdex.comAt Facebook, we take the protection of your data very seriouslyOur Data Policy explains that we may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a
good faith belief that the law requires us to do soThis may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standardsMore information can be found here:***Here are things you can do to help keep your information safe in the future:Pick a strong passwordSecure your email account(s)Log out when you use a shared computer or mobile deviceRun anti-virus software on your computerUse our extra security featuresThink before you click on a link or download anythingUse security checkupYou can see your account security rating and make your account more secure here: ***Thanks for contacting Facebook,***The Facebook Team

Initial Business Response /* (1000, 9, 2015/06/01) */
Hi ***,
It appears this issue is now resolvedThe Pages you linked to in your previous complaint are no longer live on the siteWe apologize for any inconvenience this may have caused
If you have any other questions, please visit the
Help Center for more information:
https://www.facebook.com/help/?ref=cr
Thanks,
***
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/12/04) */
Hey there ***!
Thank you for writing inI understand the emotional distress this might have caused
Please go to https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX and submit a formFrom there, we will be able to help you
out!
Happy holidays!
***
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
"Facebook" requested that I go through there system of submitting a formMaybe I would if I hadn't already done so or times on the same pictureThe Facebook policy states that any "abusive" pictures will be removed immediatelyDo they not recognize "mentally abusive"? I'm sure that picture looks harmless to them but maybe the pictures of bruises, belt marks, choking abrasions, cuts, broken bones, and blisters would help them see what we see when that picture keeps getting thrown up in our faces with Facebooks helpThat pic is abusive in all that definitions to our mental healthShould I just forward all medical and pharmacy bills directly to "***"? He ends his response with "Happy Holidays!"He needs to take a course on how his neglect has effected our so called "Happy Holiday"He's so overly insensitiveMaybe a person with better communication with the "community" sould be working in "Community Operations" that's representing such a large corporation as FacebookMy next step will be involving my local, then state chapter for abusive prevention servicesBeing that Facebook is such a large social site, I'm sure the media would love to see how insensitive Facebook is on the matter of abuse, especially to children, and how politely he wished us a happy holiday
Final Business Response /* (4000, 9, 2015/12/16) */
Hi ***,
We have record of you reporting the following photo on two separate occasionsOnce for bullying and once for violence
https://www.facebook.com/photo.php?fbid=XXXXXXXXXXXXXXX&set=a.XXXXXXXXXXXXXXX.XX...⇄ /> Unfortunately, this photo does not violate our Community StandardsFor more information about what may violate our Community Standards, you can visit the following link:
https://www.facebook.com/communitystandards
If you believe this photo violates your or your child's privacy rights, you can report this through the form belowPlease note, if you do not submit a report through this specific form, we will not be able to take further steps to help you
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
Thanks,
***
Community Operations
Facebook

***, it looks like this issue has been resolved and your name on the account is now *** ***Is this correct?If not, please let us know and we will investigate further.Best,The Facebook Team

Complaint: ***I am rejecting this response because:Sincerely,** ***
I am unable to do that, I guess I will have to create a new page. I have never had this problem before I don't understand why you are profiling me right now

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted],
Thank you for your message. Our records show that we issued you a refund for your purchase on September 16th, 2014. It can take up to 7-9 business days for this refund to reach your bank account. Please feel free to follow up with...

us if you do not receive your refund in that time.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the refund because there was no response from you, I believe the delay was deliberate and unneccessary. l feel if I was responded to within the proper promised amount of time, I wouldn't have missed the deal which was what I wanted. this is unfair.
Final Business Response /* (4000, 9, 2014/09/24) */
Hi [redacted],
Thanks for your email. We apologize for any inconvenience this has caused.
Pricing is determined by developers. Facebook does not record information about special deals, offers, or sales in games. Therefore, we are unable to determine if you were overcharged for a special offer on a virtual currency package.
If you believe you were overcharged, or did not receive the full amount of virtual currency that was advertised in this offer, please contact the developer for further support.
To notify a developer of a potential issue receiving a good/service, please find the 'Report/Contact this App' link on the bottom of the app's main page, and follow these steps:
1) Go to the application you are having an issue with
2) Click the 'Report/Contact this Application' link at the bottom of the application's main page
3) Next, click on 'I'm reporting a bug or loading issue within the app'
4) At this point you will either be directed to the developers support site or displayed a contact form within Facebook
5) If you are displayed a contact form within Facebook, please fill out the information requested and write a description of your issue in the section provided
6) Also be sure to check the option 'Let the developer know who I am.' This will allow the developer to locate your order information
Facebook is not responsible for the support provided by this developer. If you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page.
Thanks for contacting Facebook,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/03/19) */
Hi [redacted],
Thank you for informing us about this message.
Unfortunately, Facebook does not offer any lottery, so there will be no payout in relation to this message. The person who contacted you does not seem to be a employee at Facebook,...

so any claims they may have made are not valid.
I am sorry about any confusion this may have caused. Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 10, 2015/10/07) */
Hi [redacted],
Thanks for contacting Revdex.com. We appreciate your patience.
I have reviewed your account and these do not appear to be duplicate or fraudulent purchases. The several purchases of 29.99 are made over many different months and all on...

different days. If your billing statement shows something different please include the first 6 and last 4 digits of the card associated with the purchase as well as a screenshot of the charges.
Please also note that payments over 60 days are not eligible for a refund. If you believe purchases are fraudulent or incorrecgt please send notice as soon as possible in order to investigate the issues.

You can review your payment history from your payment settings. From here, you can see everything you've purchased on Facebook along with detailed receipts.

To view your payment history:
1. Click the arrow in the top right of Facebook and select Settings
2. Click Payments in the left column
3. Click a payment to view your receipt
If you have any more questions, please let me know.
Thanks,
[redacted]
Payment Support Specialist
Initial Consumer Rebuttal /* (3000, 12, 2015/10/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am 65 years old and disabled. I had no idea they were deducting this from my account until I noticed the one they refunded. I don't understand how this started and continued for 6 payments. It makes me wonder how often they do this to other people also.
Final Business Response /* (4000, 14, 2015/10/15) */
Hi [redacted],
I'm sorry to hear that you were unaware of these charges, however, Facebook is only able to refund charges that were made in the last 60 days. The charges within 60 days were refunded but we will not be able to refund the older charges.
In the future, please make sure to report unauthorized charges as soon as possible.
Thanks,
[redacted]
Payment support Specialist
Final Consumer Response /* (4200, 16, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't see where they got my permission to bill. It is wrong and I still say they are probably doing it to other people also.

Initial Business Response /* (1000, 5, 2014/08/27) */
Hi [redacted],
Thanks for your message. For more information about the most common Facebook Pages issues, please visit the Help Center:
- General information about Pages: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Location...

basics: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Merging two Pages: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
- Deleting a Page: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Unfortunately, we don't provide direct support for other general Pages questions at this time.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], you removed a guy's page The Weather Space.com. He was an admin for my page but he did not own my page or site. This is what I am talking about here. I should never have lost my page because he was an admin. He was only moderating. Other people's pages were deleted because his account was removed. The account in question is [redacted]@gmail.com. Look it up and see what I mean. Some of those pages he admined were NOT his and yet we suffered for it?"
Final Business Response /* (4000, 9, 2014/09/10) */
Hi,
Thanks for your message. For more information about why your Page was removed, please review Facebook's Statement of Rights & Responsibilities and Pages Terms at the following links:
https://www.facebook.com/terms.php
https://www.facebook.com/terms_pages.php
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 6, 2015/03/26) */
Hi [redacted],
Thank you for reaching out to Facebook. We're sorry to hear you're having trouble logging into Facebook.

First, please try resetting your password. If you know the email address, username, or phone number associated with...

your account, request a new password: [redacted] you can't identify your account, visit the Help Center for tips on how to find it:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
If you don't have access to your login email address, you may be prompted to answer a security question or be asked to recover your account through your friends. Please keep in mind that not all Facebook accounts will meet the requirements to be eligible for these options.
Still having trouble logging in? Find more information in the Help Center:
- Login and password: [redacted] Security questions: http://www.facebook.com/help/XXXXXXXXXXXXXXX
- Recovering your account through friends: http://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 8, 2015/03/27) */
The below email has NOTHING TO DO WITH THE PROBLEM I REPORTED. To this date, NOTHING OR NO ONE FROM FACEBOOK HAS CONTACTED ME. I DID NOT LOSE MY FACEBOOK ACCOUNT. I HAVE MY ACCOUNT. I DO NOT HAVE MY DOUBLEDOWN CASINO GAME IN MY FACEBOOK. Facebook has NOT ADDRESSED THAT FACT. I have spent $770 on MY DOUBLEDOWN GAME SINCE FEBRUARY 2015 and they LOSE MY DOUBLEDOWN ACCOUNT to someone else's account. They have NOT TRIED TO CONTACT ME (FACEBOOK). Doubledown has but they told me it was Facebook's problem. IT'S SOMEONE'S PROBLEM AND IF I DO NOT GET MY GAME BACK, TRUST ME THEY ARE GOING TO PAY ME EVERY CENT I PAID FOR MY HIGHER LEVEL GAME SINCE THE INCEPTION OF MY FACEBOOK ACCOUNT IN 2010. This is the same account I have had. The Doubledown WAS the same account until March 12, 2015 when it went into a family member's game. That family member was visiting. They were NOT using MY FACEBOOK. They do not play anymore after that. I am stuck with a low level game and FACEBOOK DOES NOT GIVE A RIP ABOUT ME OR MY LOSS. THEY DON'T OTHER TO CONTACT YOU WITH ANYTHING BUT CANNED RESPONSES THAT HAVE NOTHING TO DO WITH YOUR PROBLEM.

IT'S TIME FACEBOOK takes responsibility for LOSSES. They offer the games to the players and WHEN THEY CROSS THE LINES OR MESS THE GAMES UP, THEY EITHER HELP FIX IT OR THEY GIVE ME $770 BACK MINIMALLY. That's all I want back, what I spent since February. I would prefer MY DOUBLEDOWN CASINO GAME BACK. What I have is someone else's new game.

I will not accept it because Doubledown told me if I bought anything for it, it would ONLY GO IN MY GAME SO TELL FACEBOOK TO PUT MY GAME BACK INTO MY FACEBOOK ACCOUNT OR GIVE ME MY $770 BACK. I HAVE SENT YOU THE TOTAL IN A SCREENSHOT. If you do not have it, I will send it again

[redacted]
[redacted]@sopin.com

I CAN'T BELIEVE THEY SEND YOU THAT [redacted] THEY HAVE ON EVERY PAGE. IT DOES NOT HELP WITH A "REAL" PROBLEM. We aren't talking about $7.00. We are talking about $770.00 and THE GAME MISSING IS MY GAME.

Final Business Response /* (4000, 13, 2015/04/03) */
Hi [redacted],
Thank you for your response. It looks like you're reporting an account that was hacked (https://www.facebook.com/profile.php?id=XXXXXXXXXXXXXXX). To get immediate help, please report the hacked account:
https://www.facebook.com/help/hacked
This section of the Help Center will help you secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 15, 2015/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT ACCEPT ANYTHING. I was not hacked. I know what a hack is. Facebook has not reached out to me at all to solve the problem. I cannot play MY GAME. IT IS STILL SITTING IN MY COUSIN'S FACEBOOK. I want my money back to the tune of $770.00, copies of expenditures submitted, and I want it NOW. No more looking at PRE-PRINTED MATERIAL. I HAVE A BROKEN FACEBOOK THAT FACEBOOK HAS NOT ATTEMPTED TO FIX. I am sick of them. Please give me the name of a law enforcement agency so that I can fill out a legal complaint or court where I can fill out a DEMAND FOR MY MONEY BACK. Facebook is crooked, does not care about the senior citizens on their site and they lack credibility in my eyes and in the eyes of my cousin. Everything I see has been wrong in the line of explanation from the game people who apparently have NO IDEA WHAT FACEBOOK AND DOUBLEDOWN CASINO HAVE IN COMMON OR HOW THEY INTERTWINE. I WANT THIS ENDED. I AM NOT PLAYING THIS GAME. IT IS NOT MINE THAT IS SITTING IN MY FACEBOOK. I WILL NOT GO INTO A COUSIN'S GAME. I WILL NOT BE ABLE TO FIX THE GAME BECAUSE YOU NEED WHAT THEY CALL "HUMAN COMMUNICATION." IT IS MY DESIRE TO SUE FACEBOOK IMMEDIATELY IN SMALL CLAIMS COURT OF A COURT OF LAW TO SHOW THEIR DISHONORABILITY TO ANYTHING I HAVE PRESENTED TO THE Revdex.com. IF THE Revdex.com WOULD PROVIDE ME WITH THE CORRECT COURT OF LAW, I WILL BEGIN PROCCEEDINGS IMMEDIATELY TO GET MY MONEY BACK. I DON'T WANT SOMEONE ELSE'S GAME THAT JUST STARTED PLAYING ON MARCH 12 AND I WILL NOT ACCEPT THAT AS A FINAL. FACEBOOK NEEDS TO BE HELD ACCOUNTABLE FOR THEIR LACK OF HUMAN CARING OF THEIR OWN WEBSITE PARTICULARLY WHEN THEY TAKE SUMS OF MONEY TO PAY THESE GAMES FROM ANY PERSON. I, [redacted], wish to end this with a direct lawsuit with Facebook. They are despiccable. [redacted] not in my day what they called a businessman. He's a robot...that's my contention. PLEASE SEE THAT YOU SEND ME A COURT OF LAW SMALL CLAIM'S COURT PAPERWORK SO THAT I MAY FILE IT. IT'S WORTH TRYING TO GET MY MONEY BACK. PLEASE ALSO SEND ME THE NAME AND WEBSITE OF ANY OTHER CONSUMER AGENCY TO REPORT THIS LACK OF RESPONSE AND LOSS OF MONEY TO THE LIKES OF FACEBOOK WHO TO THIS DAY HAS NOT ONE TIME RESPONDED WITH A HUMAN RESPONSE OR ANYTHING RELATED TO MY INITIAL COMPLAINT. THANK YOU I WILL TAKE THEM DOWN.

Initial Business Response /* (1000, 5, 2014/12/16) */
Hi [redacted],
Thanks for your inquiry through the Revdex.com.

Unfortunately, we are not able to process your refund request at this time. I apologize for any frustration this may cause. Facebook is unable to issue a refund of...

charges to you because it has been more than 60 days since you completed the stated transaction(s). In the future, please notify us of any unauthorized purchases as soon as they appear on your billing statement.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I tried for a year to have them respond to me and they did not. I have been told now that it's been over 60 days. If they had responded to me this would not be the case.
Final Business Response /* (4000, 9, 2014/12/30) */
Hi [redacted],
Thank you for your message. I appreciate your patience.
Unfortunately, I am unable to refund the charge(s).
I apologize for any confusion you experienced when making your purchase. Facebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case.
Additionally, as I mentioned earlier, our systems unfortunately do not allow us to refund any payments older than 60 days.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 6, 2015/03/11) */
Hi [redacted],
After reviewing your account, we've found that you're not following the Facebook Community Standards. For security reasons, we can't provide additional information about why your account was disabled, and we will not be able to...

reactivate your account for any reason. We're sorry for any inconvenience this may cause.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the generic response Facebook.
I guess I should divulge that I work in Network Security and I know the post my friend used as a prank to me was never seen by any human. Your image scanning server caught the image BEFORE it was posted. Also, the guy that had access to my phone did not have my permission to post anything. Effectively he "Social Engineered" or hacked his way into my phone. So not only are you penalizing me for something outside of my control, you are penalizing me for something that the public never saw. I actually saw the picture after this mess and feel it does NOT in any way constitute "p0rn'. Your website does not say specifically what is or what isn't. This could be seen as violating the civil rights of many. We all have the right of free speech, I feel that this is more of a dictatorship. You had no complaints against me, nor any of my post. If you see fit there should have been a "warning". I would gladly pay a fine for allowing this to happen. My personal Facebook account was used as another source of income for my family because I used it to sell items on Facebook groups. So I have been attacked on all fronts. From being unable to communicate with my children to costing me income. Not to mention the assault on my reputation because everyone on my friends list thinks I blocked them or deleted them. I only asked to be given another chance. I have said from the start that I would password protect my phone. I have also apologized. What can I do to fix this?
Final Consumer Response /* (3000, 9, 2015/03/13) */
My Facebook account is the only way I can contact my 5 children, coworkers, and family which are located all over the world.

Initial Business Response /* (1000, 5, 2015/03/13) */
Hi [redacted],
Thank you for reaching out to Facebook. Facebook is committed to presenting ads to our users that are useful and non-intrusive, and we are continually working to increase the relevance of ads. Our goal is to provide the highest...

quality user experience. We reserve the right to reject any advertising that we deem contrary to these objectives. Similarly, we reserve the right to close an account creating ads contrary to these objectives.
For this reason, if any of your ads have been removed or your ad account has been disabled, we will be unable to reactivate either. We apologize for any inconvenience this may cause. Please consider this decision final.
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We where informed by a facebook representative that this was an error caused by facebook.
View Case: Case #XXXXXXXXX
(That where they replied)
Hi [redacted],
Thanks for writing in. I'm here to help. Please disregard the previous message. We were experiencing a bug that sent errant messages but the problem has been resolved.
Your ad was rejected because it doesn't follow our text in image policy. Ads may not include more than 20% text in its image.
You can resubmit your ad by changing the image and creating a new Page post. To check if your image works with our policy, upload your image to this tool to calculate the percentage of text your image has:
https://www.facebook.com/ads/tools/text_overlay
Please remember the following while calculating text on your image:
- Logos are not an exception to this policy. We suggest you make the logo your Page's profile picture so that it appears along with the post, or use it within the 20% limit.
- When sharing links or videos, keep in mind you can upload any customized thumbnail image in the composer when you post a link's URL. We encourage you to select an image that has minimal or no text.
To learn more about our text in image policy, visit the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Your ad was previously approved to help it not lose its delivery potential. However, please note, one ad can be subject to multiple levels of review. Any charges you accrued before ad disapproval was only for the clicks and impressions the ad received and not your entire budget. Sorry for the inconvenience or confusion this may have created.
We're always looking to improve our support, so please let us know what you think of our service:
https://www.facebook.com/survey/?oid=XXXXXXXXXXXXXXX
Thanks,
[redacted]
Facebook Ads Team
Facebook
Final Business Response /* (4000, 9, 2015/03/26) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
The Facebook Team

Hi [redacted],
I apologize for the issues with our support team. I've investigated your account and I can see that there was an issue with your bank that was unable to process the transaction. As a result and per your request, we have issued a refund. Also, our systems show that the refund to the sender...

was processed successfully. If there are any further issues with the money, the sender should contact their bank directly.
Again, I apologize for the confusion and inconvenience this has caused you.
[redacted]Payment Support SpecialistFacebook

Initial Business Response /* (1000, 5, 2014/11/06) */
Hi [redacted],
Thanks for writing in. We appreciate your patience.
I apologize for any confusion surrounding the recent order that was refunded to your account on 11/01/14. Refunds can take up to 7-9 business days to complete and appear on...

your statement. Please be aware that a refund to a PayPal account will only appear on your PayPal statement.
I have reviewed your account, and it does appear that the refund has successfully processed within our system. If 7-9 business days have passed and you have not received your refund, please reach out to your bank, which should be able to provide you with more information about your refund.
Please let me know if you have any further questions.
Thanks,
[redacted]
Payment Operations
Facebook

Complaint: [redacted]
I am rejecting this response because: The business requested further...

information, here is the link to the account: [redacted] Can you please forward it to them? I also published my experience here, can you please forward it to them as well? [redacted]
Sincerely,
[redacted]