Facebook

Complaint: [redacted]I am rejecting this response because:Thank you for your response. The link you provided  does not resolve my Facebook account issue because I've already sumitted a valid drivers license and I've already received a identification verification email from Facebook support saying "thank you for verifing your identity. You should have full access to your account". But my account still says disabled when I try to login. I've repeated this process 3 times and each time had the same resolt. I've also filled out many other Facebook forms contacting Facebook support about this issue and received no resolution regarding this issue. Reactivating my Facebook account is very important to me because I am a stone mason and artist, I have a Facebook  business page and many groups providing  me a great outlet to desplay my work to millions of people. Please fix this issue and reactivate my account. My account email is [redacted] My Facebook  account URL is [redacted] My phone number is [redacted]Sincerely,[redacted]

Complaint:[redacted]I am rejecting this response because:
It says the block temporarily, but I have this block for more than two years... so it seems it's permanently. I would like you to address this for me and remove this block since I already have it for too long. You also didn't say anything about my unpublished page. Please read my first message carefully.
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/17) */
Hi [redacted],
We'd like to help, but need a little more information first. Please describe the problem you're experiencing with Facebook in as much detail as possible, and include any relevant web addresses (URLs).
The more detailed you can...

be, the easier it will be for us to assist with this issue as soon as possible.

Thanks,
[redacted]
The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/30) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:...



https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks for your report. We've removed all content that doesn't follow the Facebook Statement of Rights and Responsibilities.
If you need to report potential policy violations to Facebook in the future, please use the "Report" links located near most pieces of content on the website. We will then review the material and take appropriate action.
Please rest assured that these reports will be kept confidential.
Thanks,
[redacted]
Community Operations
Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID [redacted] and they asked for the URL of the FB page. They took it down therefore I don't have access to that information. The page however is linked to one of my business pages that I can't access. The URL for that is: [redacted]. The account I'm trying to access is connected to the email [redacted]. Please let me know how I can retrieve the page.Sincerely, [redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the profile?If you can not supply a URL please supply the email associated with the account and the name and DOB on the...

profile. 
Thanks,
[redacted]The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11608917, and find that this resolution is satisfactory to me. You have done a lot to help, its not exactly what I wanted to achieve but I thank you for what you have done and will close this complaintSincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/08/12) */
Hi [redacted]
Thanks for your report. Fake accounts created to imitate real people (impostor accounts) are not allowed on Facebook. We can't take any action against an impostor timeline from this channel, but you can learn how to report this...

to us here:

https://www.facebook.com/help/?faq=XXXXXXXXXXXXXXX

If you're trying to report a specific piece of content (photo, video, share, etc.) within the timeline you're reporting, we need you to send us a link (URL) to this content. If this content is on a Wall or in your News Feed, you can get the URL by clicking the time or date that appears with the post (ex: "8 hours ago" or "August 9").

If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image).

Once we receive this information, we'll investigate this further.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
why do I have to allow anyone not myself the right to have a page posted on a social media site that I was not asked to authorize? all I am asking is for the page to be removed. it ts content are pics of me I understand that but I didnt give permission for them to do so. Facebook would be the first to remove the page if I was naked... well to me its the same thing. the man who has being bullying me can post whatever he likes and I have no recourse? its a page of ME..... I have a page of me that I approve its content why is it ok for fb to allow someone eles the right to use my likeness in that way? I have requested from facebook on numerous occasions through their proper channels for resolution and have gotten the same response that it doesn't violate their community standards when in fact as you stated fake accounts are not allowed.. well it appears as though they are... and I'mtrying to get the other one that bares my name removed. Thank you again for your time .
Final Business Response /* (4000, 9, 2014/08/19) */
Hi [redacted]
Thank you for your message. The best way to report abusive content to us is by using the "Report" link that appears near the content itself on Facebook.
You'll find more information about how to use report links in the Help Center: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
In addition to these reporting options, Facebook provides several different tools for addressing abuse on the site, including:
- Sending a message to the person responsible for posting
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
You can learn more about these tools in the Help Center: https://www.facebook.com/help/tools/?ref=cr

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2014/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
FACEBOOK CLEARLY STATES THAT THEY DO NOT TOLERATE FAKE PROFILES OR BULLYING. THE PUBLIC PROFILE IN QUESTION THOUGH IT MAY BE MY PHOTOS, IS A PUBLIC FIGURE PROFILE WHICH WAS MADE WITHOUT MY CONSENT USING MY NAME AND MY LIKENESSES, DOES THAT NOT MAKE IT A FAKE PROFILE? LIKE I HAVE STATED TO THEM ON NUMEROUS OCCASIONS I CANNOT ASK A PROFILE OF MY SELF TO TAKE DOWN THE PAGE AS IT OFFERS NO WAY TO EVEN DO THAT... I CANT DO IT ANY WAY. IM NOT UNDERSTANDING WHAT THE BIG DEAL IS FOR THEM TO TAKE IT DOWN. IT VIOLATES MY RIGHTS AND I WOULD LIKE THAT ADDRESSED. THANK YOU AGAIN FOR YOUR HELP IN THIS MATTER.

Initial Business Response /* (1000, 5, 2015/06/25) */
Hi [redacted],
We've investigated this issue, and it looks like you were able to login to your account today. If you're still experiencing any problems with your Facebook account, please reply to this email with details on what you're experiencing...

so that we can assist you.
Thanks,
The Facebook Team

Initial Business Response /* (1000, 5, 2015/02/04) */
Hi Mr. [redacted],
Facebook accounts are designed for people to use their authentic identities to connect and share with each other. Using a profile to represent someone or something else doesn't comply with the Facebook Statement of Rights...

and Responsibilities.
Pages are specifically designed to help you communicate with large audiences and capture new audiences through fans' recommendations to their friends.
Because we require everyone to list authentic names on their accounts, we need you to use a name matching your valid identification. If you'd like, we can add your current name as an additional name. You can select whether your other name will appear along with your name on your Timeline, search listings and friend requests.
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are using an authentic identity. Facebook paid no attention to the information we provided them: date Epiphany Arts was established; information on our state, county and city registrations. Facebook only allows one phone number to verify identity. If that phone number has been used on one account, Facebook won't allow it on another. If Facebook will allow us to login to our account, we will change our account from a personal timeline to a business/organization page.
Final Business Response /* (4000, 12, 2015/02/23) */
Hi,
It looks like your timeline doesn't represent you as an individual person. As a result, we've determined that your timeline should be converted to a Facebook Page.
Don't worry, we'll help you convert your timeline into a Page the next time you log in. During this process, your profile picture, friends and public photos will be moved to your new Page. Your account will be converted into a business account so you can manage your Page and your ad campaigns.
For more information about this process, please visit:
https://www.facebook.com/help/XXXXXXXXXXXXXXX

Thanks,
[redacted]
The Facebook Team
Final Consumer Response /* (3000, 16, 2015/02/28) */
Facebook has blocked my personal timeline under [redacted]@ec.rr.com
I would also like to set up [redacted] as an organization page but can't login to my [redacted] account. page

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.- How do I deactivate my account?: [redacted]Thanks,[redacted]The Facebook Team

[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My account has been enabled today so the issue is resolved.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you have done literally nothing to resolve the matter. The latest response "We are glad we could help. If there are anymore issues please let us know." is meaningless. You haven't helped at all.Please read my complaint and reply to what is written there. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Please refund me for an un authorized charge.
Sincerely,
[redacted]

Hi,Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the band's page?Thanks,The Facebook Team

Complaint: [redacted]
I am rejecting this response because: I am waiting for information from Facebook.First, thank you to the Facebook team for allowing me to access my account again. Unfortunately, I still have some unresolved questions. I haven't received any information about what caused the security issue, and I didn't receive notification that I could access my account again (I've just been trying a few times a day and found that I could). Is there anything I should be doing differently to prevent having access issues in the future, or was this just a technical glitch that should now be resolved? Is going through the Revdex.com the only way to reach Facebook if I run into this issue again?
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2014/10/22) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com.
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form: https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/23) */
I could not find a response....I clicked on the link below and as far as I could tell they want me to fill out forms explaining the nature of the problem. I already did that and went back and forth with them many times and I ended up going in circles and they refused to issue the refund. THAT is why I contacted Revdex.com.....All I want is a yes or no reply to you as to whether or not they will issue the partial refund....this is part of the problem....their processes and instructions and complicated and convoluted....
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not ads, it involved fees for boosting posts on my page PMAD Salem.
The info they require is
[redacted]
10/29/50
[redacted]@verizon.net
I dont know how to provide a link to my timeline.
I see this as a stalling tactic....they have all of this info....
This is ridiculous! All of this over $22.88!!!
Final Business Response /* (4000, 14, 2014/11/13) */
Hi [redacted],
Thank you for your message.
To clarify, we always allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budget. The ads we ran were based on the settings you chose.
You can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
Note: We only issues refunds in cases of unauthorized or fraudulent charges, so we'll be unable to refund you in this particular case. Learn more about our Payment Terms:
http://www.facebook.com/payments_terms?ref=cr
Thank you for understanding,
[redacted]
Payment Operations
Facebook

Initial Business Response /* (1000, 5, 2015/12/04) */
Hi [redacted],
Could you provide us with a link to the page/group in question?
Thanks,
[redacted]
Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/12/07) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
How am I to send the link requested???