Facebook Reviews (1887)
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Address: 1601 Willow Rd, Menlo Park, California, United States, 94025-1452
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Initial Business Response /* (1000, 5, 2015/09/03) */
Hi *,
Thank you for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for...
any inconvenience this caused.
We also recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Complaint: [redacted]I am rejecting this response because:You are NOT answering my question, just saying nothing and that you are investigating it. I have been alowed back into facebook again today so I wonder how long it will let me stay for this time? And now it is asking me to pay for adverts that ran while I was banned! Not a chance I will pay for adverts the ran while I was umable to log inSincerely,[redacted]
Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue:...
[redacted]
Thanks,
The Facebook Team
Revdex.com:[redacted]Sincerely, [redacted]
Complaint: [redacted]
I am rejecting this response because: Like I said, FB always respon with template answer without check and recheck what actually happen. I have sent more than 5x my ID and always get the same template answer: ask me to send ID! Check this: [redacted], [redacted], [redacted]
Sincerely,
[redacted]
Complaint: [redacted]I am rejecting this response because: This is my real name and I have...
proven to Facebook time and time again over the years. Facebook has accepted my ID's and unlocked my account back on March of 2015 but I am obviously locked out of my account again. Please look at attachment. It clearly shows Facebook had accepted my ID's. I request Facebook to unlock my account. I have many groups I am administrator of and need to get back in them. I also use my Facebook account to socialize with other Facebook members. My Facebook account is [redacted] Sincerely,[redacted]
Initial Business Response /* (1000, 6, 2015/01/30) */
Hi,
Thanks for contacting Facebook. We'd be happy to investigate this further, but we need help locating the exact content you're reporting first.
If you're blocked from viewing the content you want to report, please ask a friend to help...
you provide the following information:
- Web address (URL) of the the exact content you want to report (ex: www.facebook.com/posts/username/[redacted]/XXXXXXX/). This URL can be generated by clicking the date or time link in the post or comment.
- The time and date the content was posted.
- Web address (URL) of the Facebook profile of the person who created the post.
If you're unable to provide the information requested above, please attach a screenshot of the content with you want to report with the date, time and name of the person who posted it clearly shown. We will not be able to review screenshot reports unless they include this info.
Once we're able to locate the reported material, we'll review it and take appropriate action. Please rest assured that these reports will be kept confidential.
View updates from your support dashboard: [redacted]
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 8, 2015/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Apparently there is a break down in our communications as this form letter tells me everything you tell me on Facebook. You obviously have not even READ my complaint. Please do so before sending a ridiculous response such as that. There are real people getting real hurt by your company and its actions and negligence of action. This goes way beyond a negative post and as such it is also beyond my capabilities of producing the information that you require. Once a post is deleted, I have no possible way of doing this. You provide a sense of false security and everything you say, you do the opposite and too many people have had to pay the price. Bank statements, I am happy to provide, someone obtained my bank information stored on your site and has went on a spending spree since August of last year. All the purchases were done online and most items purchased were to be used in Fish World.. I also used to spend a great deal of money with them so it easily went un noticed until they boldly took my last 10. Not to mention when I made a purchase of a large amount from Fish World and played their slot games and lost 250 real dollars inside of minutes. I can provide proof of that too. Proof of the loss of business done to my ex mom in law is obvious on her FB page as to the decline from the day this started. These people using my past criminal history against me to former customers of my ex mom in law to ruin her business from my posts to that business being visible to friends when posting as that company, without my knowledge makes me question your confidentiality a great deal. This stuff happened 20 years ago and they have hurt my ex mom in law because she knows me?? I dont even like her, why should she pay for my crimes? I was just admin of her page. I can no longer play Fish World and I loved that game but they will not allow me to add them and if they do, they will rob me or assassinate my character even more and I have paid a very high price and I do not intend on paying anymore. All of my security issues or any problem I have had from Facebook stems from Big Viking Games and Fish World. I am telling you they are BAD BUSINESS. They are thieves and use the fact that Canada is their home base and no one can touch them for their illegal activities. It isnt just one, I have proof of another fake profile they created to cite winnings of enormous proportions, that has never before been seen in order to get people to bet the max bet every time in slots and they MAY win big like this. WRONG.. They give it away because they quickly told the person that htey bet the max and it was visible on the post very obscured. Only someone who fabricated this paid great attention to detail because no one else would have ever known this was even on the post unless they had created the post to look authentic. I have screen shots of those. This wraps it all up for me as to the guilty party is not just an individual but an entire company, which you allow to operate as they see fit on your site. Which includes out right robbery with no recourse or ability to get your money back whatsoever. Aside from the BVG issue there is also the issue of convicted sex offender [redacted] not only having 1 but 2 facebook pages and I have reported it numerous times with links to law enforcement agencies which POST his status by law and you ignore it. His girlfriend removed his picture, but the friends and family are the same as I know for a fact is that of the [redacted] of [redacted] Il. I am referring to.This is not something that will ever go away. He will always be a child molester and should not be allowed on FB as per your guidelines. But yet, there he is in all his perverted glory proudly posted up on 2 facebook pages with access to kiddies everywhere and you made that possible. I'm trying to help and you don't READ my complaints or take any reports seriously. this is a false sense of security. You say you provide security but from where I stand, pardon me while I am still coughing up water from the last time you let me drown by showing me just how well your security and confidentiality worked for me. The documentation I can provide does not fall under any option at all listed in your response so I have not included it because you are not even addressing the main issue.
Final Business Response /* (4000, 10, 2015/02/05) */
Hi [redacted],
Thanks for contacting Facebook. We appreciate your patience.
It looks like a family member or someone you may know personally made these unauthorized charges. I suggest you contact any person who may have had access to your account and ask them if they've used it.
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one.
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchases. If you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
We appreciate your understanding.
Thanks,
[redacted]
Payment Operations
Facebook
Complaint:[redacted]I am rejecting this response because:
they gave me the same canned response ive gotten from emailing them. Their help center has no live support. I'm not really sure how visiting it for the 100th time is going to help.
Sincerely,[redacted]
Complaint: [redacted]I am rejecting this response because: I have already done EVERYTHING Facebook has asked. Checked every form, uploaded several forms of ID. I NEVER EVEN got an email saying that my account was disable or why. THERE WAS NO CONTACT FROM FACEBOOK! Automatic or otherwise!!! That's just absurd!
And all the money I spent on my pages? I can't even promote my Instagram because it's linked to Facebook!!!! What am I supposed to do? Who do I have to email? Is this it?
I HAVE DONE NOTHING WRONG.
Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/10/07) */
Hi,
Thanks for contacting us. It looks like the email address or phone number you're writing in from isn't associated with a disabled account.
If you're contacting us about a disabled account that's associated with another email address,...
please resubmit your request directly from the email address you use to log into that account. We won't be able to help you until you complete this step.
If you need help with something else, please visit the Help Center for answers to frequently asked questions and ways to contact Facebook:
http://www.facebook.com/help/?ref=cr
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted my complaint from the e-mail address associated with a disabled account and they ignore my e-mails from that address. As usual Facebook is violating my constitutional rights. Facebook is violating business transparency laws by not responding to complaints via real live humans but using templates that are ran by robots. They also refuse to accept the documentation that they claim is acceptable in their terms and conditions. This will be reported to the FCC as well as the FTC.
Final Business Response /* (4000, 9, 2015/10/28) */
Hi A [redacted],
Hi,
Thanks for contacting us. It looks like the email address or phone number you're writing in from isn't associated with a disabled account.
If you're contacting us about a disabled account that's associated with another email address, please resubmit your request directly from the email address you use to log into that account. We won't be able to help you until you complete this step.
If you need help with something else, please visit the Help Center for answers to frequently asked questions and ways to contact Facebook:
http://www.facebook.com/help/?ref=cr
Thanks,
[redacted]
Facebook Support
Initial Business Response /* (1000, 5, 2015/12/08) */
Hi,
Thanks for getting back to us, but unfortunately we still can't confirm you're the owner of this account based on the information we've received. Please reply with a scan or photo of your government-issued photo ID that clearly shows your...
name as well as your photo or date of birth.
If you're unable to provide a clear scan or photo of your government-issued photo ID, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
Learn more about the types of ID we accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Please cover up any personal information we don't need to confirm your identity (ex: address, Social Security number) and save the file(s) as a JPEG.
We apologize for any inconvenience and hope to hear from you so we can help.
Thanks,
[redacted]
Facebook Support
Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and noticed the link you are reporting is actually a search result. It is not indicative of your account being active or visible.Thanks,[redacted]The Facebook Team
Complaint: [redacted]
I am rejecting this response because: My Facebook account was recently...
activated then disabled again, therefore there is no way for me to send a URL because I can not get on my Facebook account to do so. This is at least the 20th time that my account has been disabled. This time it was activated then disabled less than one hour later.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/10/08) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...
Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is ignoring our request for a full accounting of their billing to my account.
Final Business Response /* (4000, 9, 2014/10/20) */
Hi [redacted],
Our records show that this charge is for ads you've successfully run on your account. Please note that we've only charged you for the budgets and run dates you've set on your ad account.
We allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budget. The ads we ran were based on the settings you chose.
You can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
This will take you to a list of all charges organized by month. Next to each charge you'll see the payment method used for that particular charge. To see a more detailed breakdown of each charge, click on the transaction number next to the charge you'd like more information about. If you have not been charged yet, you won't see any information on your Billing Summary.
Thanks,
[redacted]
Payment Operations
Facebook
Initial Business Response /* (1000, 5, 2015/03/01) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.
We also recommend...
checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr
Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is no longer an issue because I backed you into a corner by the Revdex.com. You're "customer service representative" was completely incompetent or was trained that way because of the company's lack of focus on customer service is very clear to the world and customers of those who uses the advertising services from facebook pages.
In the future instead of saying "We also recommend checking out the Help Center for more information and answers to common questions:
https://www.facebook.com/help/?ref=cr", why not say call us XXX-XXX-XXXX or email us at *@facebook.com like a normal billion dollar company would do! or even million dollar company too! I know reading through the FAQ would NOT have resolved my issue, you claim the product is 100% perfect at all times so no need for customer support right? WRONG! You're extremely lucky I do not have the option to go into another social media company for my business as Facebook has monopolized the internet for companies social media marketing needs.
YOU NEED CUSTOMER SERVICE!
I reported a bug, you can choose to respond or ignore, you responded inappropriately and continued to ignore my replies and future report-a-bug submissions!
Final Business Response /* (4000, 9, 2015/03/26) */
Hi [redacted],
Thank you for your response and for your suggestion to improve the Facebook pages product and experience. We appreciate your input.
Please note that Facebook Timelines are intended for individual use and to represent real people. Reported Timelines that do not follow our policies may be asked to convert to Pages or be removed completely from the site.
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It was not just pages, its the response to issues in general. A response to reading facebook's FAQs is not the proper response for great customer service. Great customer service is either having an official line of support like email support system or phone/call center support for technical or/and customer issues. Not "Report a problem" where you can CHOOSE to respond to if you see there is an actual issue. And mine was responded inappropriately with a copy/pasted information to go read some FAQs. Business manager broke on me, took weeks to regain access to my account. If you had a cell center or/and an actual email support of people who cared about paying customers then my issue would have been resolved much much faster. You are extremely lucky Facebook monopolized social media since the planet choose facebook as the primary source for their social media. I promise you this will be a down fall for facebook as facebook is choosing to save money not officially supporting their paying clients. This is coming from a person who is an IT call center professional. YOU NEED A CALL CENTER, STOP BEING CHEAP IT WILL BITE YOU IN THE [redacted]!
Hi [redacted], We are glad we could help. If there are anymore issues please let us know. Thanks,[redacted]The Facebook Team
Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...
an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- Someone posted an unfair review of my business: [redacted]Thanks,[redacted]The Facebook Team
Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe...
in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]
The Facebook Team
Hi,Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks, The Facebook Team
Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...
an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]Thanks,[redacted]The Facebook Team