Facebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- My Facebook account has been hacked: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/07) */
Hi [redacted]
Thank you for reaching out to Facebook. After reviewing your account, we've found that you're not following the Facebook Community Standards. For security reasons, we can't provide additional information about why your account...

was disabled, and we will not be able to reactivate your account for any reason. We're sorry for any inconvenience this may cause.
For more information about our policies, please read the Facebook Community Standards: https://www.facebook.com/communitystandards/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/01/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Neal,
As far as I know, we have not tried to break any standards deliberately. If something might have gone wrong that we are unaware of, please let us know and we will take care not to repeat that in future. We didn't receive a warning or notice that would've cautioned us. Facebook's standards are very broad and extensive. It always is possible to make a mistake without the knowledge of it and we are sorry for not taking care of it. Please, let us know the reason and we'll definitely prevent that from happening, if you activate our accounts back.
Hope you consider this,
[redacted]
Final Business Response /* (4000, 9, 2015/01/15) */
Hi [redacted],
As stated previously, for security reasons, we can't provide additional information about why your account was disabled, and we will not be able to reactivate your account for any reason. We're sorry for any inconvenience this may cause.
Thanks for contacting Facebook,
[redacted]
The Facebook Team

Complaint: [redacted]I am rejecting this response because:
They did not do anything. They simply provided me with links I have already seen and read through. 
I have sent complaints through the way they provided over 12 times! 
 
I need my instagram account : [redacted] reinstated. It was deleted for no reason , any attempt to submit proof has been rejected or not received by the Instagram / Facebook team. 
I need a response ASAP , as I stated my account was professionally estimated at $[redacted] I am losing out on that money. 
I was told NOT to make a new account and Now I am over 6 days behind.... 
99% of my website engagement came from the Instagram page that was immorally deleted by the Instagram organization. 
I have attached all legal information to show the owner ship of my Instagram account.
Also attached is a 1 week impression note at over [redacted] people professionally estimated at $[redacted]
[redacted]
Password - [redacted]
Name -[redacted] [redacted]
 
This is beyond frustrating and hope to see this resolved ASAP. I even called [redacted] to explain the situation further because I knew all they would do is send some ** information from their help center. 
 
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/05/20) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com. To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept because I know from past experience that I will continue to get the run around, only now because the Revdex.com is involved there is some serious action being taking to resolve this, I want to talk to someone personally and either be able to log back into my account or give me my money back I spent on all ads..XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/05/26) */
Hi [redacted],
Thank you for your report. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause but in order to investigate, we will need you to complete the Payments Support Contact Form,
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A Facebook representative will then be able to fully investigate your account.
Thank you,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not accept this resolution because it will lead back to square one of me getting the run around,I have been down this road before, I specifically asked facebook not to put my legal name on this because of privacy reasons and they did it anyway after stating various times its for the safety of my family.What kind of company does that? I am furious because I still see my legal name all over facebook and cant get it off after explaining to them why,facebook has my number and there is a nice lady named [redacted] that has been trying to her to resolve this but she can only do so much because it goes higher up than her,facebook has my number,they can call me and we can walk through it together to get the name off there and refund my money spent...

Complaint: [redacted]I am rejecting this response because: Will continue contact with the company to provide further detailsSincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/12/17) */
Hi [redacted],
Thank you for reaching out to Facebook. If you are still having technical issues with the texted login approvals code not working, then please visit this page in our Help Center to troubleshoot and/or submit a report directly to...

our customer support teams:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Additionally, we understand your caution, but in order to protect the information on the account, we require you to verify your identity by providing a copy of your government-issued photo ID.
If you'd feel more comfortable uploading your ID through the Help Center, please fill out this form:
https://www.facebook.com/help/contact/submit_id
Before you scan or take a picture of your ID, be sure to cover up any personal information that we don't need (ex: your address, license number, etc).
Note: we will permanently delete the document you send after we resolve your issue.
After you submit your ID, please respond directly to this email so we can review your documents and assist you further. To learn more about this process, and what types of IDs we accept, please visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
If you don't want to reopen this account, there's no need to respond to this email. This account will remain locked as a security precaution. Let us know if you have any further questions.

Thanks,
Neal
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No government ID or any kind of ID was required to set up this face book page in the first place, therefore I WILL NOT provide one to face book now. I have set up my page under my "nickname" to protect my identity and my address. I do not want my full name and address to be made public (which it will be once it is given to face book) and I believe this is an invasion of privacy. I also believe that the general public needs to be aware of these types of information being gathered by face book. I have read the types of ID requested, color driver's license, birth certificate, gov't ID etc. This is NOT acceptable since it was not required to set up the page to begin with. My bank doesn't even request such ID's (Plural) to access my accounts. I will just let the face book page sit there with no activity, because there isn't anything personal on it!!!! Or face book can deactivate the page and this matter will be resolved. Until that is done this complaint shall remain OPEN!!
Final Business Response /* (4000, 31, 2015/03/19) */
Hi [redacted],
Thank you for your reply. We're sorry to hear about any frustration or confusion you've experienced with Facebook.
At this time, we're unable to verify who owns this account. Please note that we won't be able to process your deletion request unless you send the appropriate identification. You'll find specific examples of the types of ID we can accept in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 33, 2015/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Face book requested me upload a color copy of my driver's license, copy of my birth certificate and government issued ID to verify who I was just to CLOSE my face book page. I believe this request is EXCESSIVE, especially since all I wanted to do was close my face book page. I offered to send a notorized affidavit which contained my name, birthday and hometown (which is all that is on my face book page) faxed to the Revdex.com in CA which would then send to Face book to verify who I was. This offer was rejected by Face Book and kept requesting on almost a daily basis via my e-mail account that I UPLOAD these sensitive documents for the world to see. I believe this was a security risk to me and also costly as I do not own a device in order to copy and upload these documents. My face book page can just sit there with no activity from me as that is easier on me than to comply with face book request for these documents. The latest addition to this Revdex.com complaint was for Face Book to STOP sending me e-mails that kept requesting me UPLOAD these IDs. The latest response from Face Book above is the same one that I have received too many times to count and says no more than what I have just outlined here. I offered a method to verify who I was, Face Book rejected that offer so my Face Book page can just sit there with no activity from me. I do not wish to have any more contact with Face Book and they ARE NOT getting my personal sensitive IDs uploaded. That decision is final. I wish I had NEVER opened a Face Book page to begin with, it has been nothing but trouble. There should be a simple way for someone to just DELETE their page without putting themselves at a security risk!!!!!!!

Initial Business Response /* (1000, 5, 2015/09/18) */
Hi [redacted],
It looks like your account was caught up a few weeks ago in a spam attack. It's possible that our automated systems caught it and cleaned it off your account before you saw this. However, what that can sometimes mean is that we need...

to make extra certain that it's really you posting, which is why you were seeing the security questions. If you're still seeing this, let me know, otherwise you should be able to post without any problems from now on.
Thanks!
[redacted]
Community Operations
Facebook

Hi,Thanks for reaching out to us. I'm sorry to hear about this. In order to protect the privacy of everyone who uses Facebook, we can't answer questions or respond to requests that involve other people's accounts. Please let me know if I can help with any issues related to your account or how to use...

Facebook.Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi [redacted],
We've reviewed your report, and it looks like this is no longer an issue. If this happens again, please reply to this email with details, and we'll do our best to help. Sorry for any inconvenience this caused.

We also...

recommend checking out the Help Center for more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2015/04/02) */
Hi,
Thanks for contacting Facebook.
If you received a warning for something you posted that was removed, please learn about our policies here: https://www.facebook.com/communitystandards/
For more information about warnings, visit the...

Facebook Help Center: https://www.facebook.com/help/?page=[redacted]
Thanks!
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have material that Facebook sent to my feed., a picture of guys in prison raping another guy with him on a dog leash. I also a I said have a photo I can attach of a group that shows some tasteful forms of the nude human body. Facebook also manipulates my page by having me to do those word puzzles when they know I have signed into my account successfully. I have a new pc and my browser is up to date. MY ID for FB is [redacted]@aol.com. I think you asked for password [redacted] if that is correct let me know, that request seems unusual.
Final Business Response /* (4000, 9, 2015/04/16) */
Hi,
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]
I am rejecting this response because:Yet again, you failed to actually read or address my complaint. I was punished TWICE for ONE offense. I'm trying to make sure I don't keep getting punished for the same link repeatedly. I have not posted that link since the initial warning, yet repeated to be punished for it.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: They want this: [redacted]
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/11/20) */
Hi [redacted],
Thank you for your inquiry through the Revdex.com.
To address your inquiry in the most expedient manner, please visit the Payments Support Contact Form:
https://www.facebook.com/help/contact/XXXXXXXXXXXXXXX
A...

Facebook representative will then be able to fully investigate your account.
Thank you for contacting Facebook.
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted the above instructions with no success.
Final Business Response /* (4000, 9, 2014/12/04) */
Hi [redacted],
Thanks for contacting Facebook.
In order to remove your payment information, you'll need to close your ad account:
1. Go to your ads manager and click Settings in the left column
2. Scroll down to the bottom of the page
3. Click Deactive Ad Account on the bottom right
Closing your account will stop all of your campaigns currently running. The payment methods on your account will be removed automatically after your outstanding balance has been paid. It may take up to 5 business days for your account balance to be settled.
After disabling your ads account, you can also remove your credit card from your Facebook account:
https://www.facebook.com/help/removepayment?ref=cr
Thanks,
[redacted]
Payment Operations
Facebook

Hi,
It looks like you’re reporting a timeline for violating your privacy rights. If you’re trying to report an entire timeline, you’re probably trying to report an impostor account. Fake accounts created to imitate real people (impostor accounts) are not allowed on Facebook. We can’t take any...

action against an impostor timeline from this channel, but you can learn how to report this to us here: [redacted] If you’re trying to report a specific piece of content (photo, video, share, etc.) within the timeline you’re reporting, we need you to send us a link (URL) to this content. If this content is on a Wall or in your News Feed, you can get the URL by clicking the time or date that appears with the post (ex: "8 hours ago" or "August 9”). If you believe that every image within a particular photo album, without exception, violates or infringes your privacy rights, you can report the entire album by providing its URL (instead of the URL for each individual image). Once we receive this information, we’ll investigate this further. Thanks,
Thanks,**The Facebook Team

Complaint: [redacted]My email address is [redacted] 
Can you please send to that address.   This is my email address
I am rejecting this response because: I havent seen the email yet.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
Hi [redacted],
It looks like you're blocked from using certain Facebook features. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. Please be patient while you wait for this block to be...

lifted.
Remember:
- Most blocks are temporary
- We can't lift the block early
- Once you're allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again
To learn more about Facebook's policies, please review the Facebook Community Standards:
https://www.facebook.com/communitystandards
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is unacceptable.
Please show me why I was banned. I would like to know which post caused this banning.
The post in question you call offensive is from the Zynga game mafia wars which you make money off of.
Right now I can still post that same post on my wall which shows up all over face book but I cannot post it in a secret group noone but mafia wars players are in.
If my post was offensive in a secret group with others who play the game and post the exact same things why is it ok to post the same thing in public for everyone to see?
Final Business Response /* (4000, 9, 2015/08/04) */
Hello!
Sorry to hear about this problem. We have limits in place to prevent behavior that other people on Facebook may find disruptive or abusive. These limits are usually triggered when someone is adding too many friends outside of their network, sending repetitive messages, or posting too frequently in groups.
Most blocks are temporary, and yours has actually been lifted, but once you are allowed to use this feature again, you may need to slow down or stop this behavior so you don't get blocked again.
Please let me know if you have any other questions or concerns!
[redacted],
Community Operations
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Which specific post caused the ban? Once I know that I can fix the problem. Imagine asking a police officer to tell you what you did wrong and having him say "we have laws in place to stop behavior like yours but I can't show you where you broke the law because I don't know"
The ban has been lifted but it will just happen again if I don't know what not to post in a secret group no one can see. I'll just send the post to my wall instead where everyone can see which is perfectly legal since I was doing that while banned
It's ridiculous to me you ban people but can't even show them what caused it. It's Bush league

Initial Business Response /* (1000, 5, 2015/10/14) */
Hi [redacted],
Thanks for your email. We don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issues. Learn more about usernames in the Help...

Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Please note that usernames on both Timelines and Pages can be updated one time by visiting www.facebook.com/username. Usernames are subject to availability.

Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (4200, 9, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Facebook is not being fair and they are not understanding that it's not my username that I need it's the facebook address that I need to be reset for the new page I created. They are not allowing me to set an address to the an additional page. My original page facebook.com/[redacted] is fine. Its the new business/cause and new project called [redacted] that has no address. They have set a default address https://www.facebook.com/[redacted]-XXXXXXXXXXXXXXX/timeline/ that is long and my fan base can't access the new page unless they type in this very long url. Also, since this complaint it seems that they are not allowing my new likes to register. I know this to be true because I should have several likes that are showing up under the new page. This is very unacceptable and very callous. ALL I WANTED WAS TO CREATE A NEW PAGE (injunction with my existing page)WITH AN ADDRESS SO MY FANS COULD FIND THE PAGE facebook.com/[redacted]day easily. I SHOULDN'T BE PENALIZED AND LOCKED OUT OF BEING ABLE TO SET A SIMPLE ADDRESS FOR NEW PAGE. MY USER NAME IS FINE ITS THE FACEBOOK ADDRESS! ITS THE FACEBOOK ADDRESS!! A DUMB PROBLEM FOR SUCH A SO CALLED GENIUS COMPANY!! Facebook and Mr.[redacted] should be ashamed of doing business that harms rather than helps. Very unacceptable facebook, very unacceptable for a very positive effort called [redacted]. At the end of day I guess Facebook doesn't really want & could care less about satisfying customers or WORLD PEACE!!! -[redacted] creator/founder [redacted] Sign Brand

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- Facebook is asking me to submit ID: [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/19) */
Hi [redacted],
I understand that this is a frustrating situation. The ad actually reached 676 people not 177.
When you create ads on Facebook, you're not guaranteed any number of clicks or impressions. For any given ad unit, we select the best ad...

to run based on the cost per click (CPC) or cost per thousand impressions (CPM) and ad performance. Therefore, if you're not receiving as many clicks or impressions as you'd like, we suggest increasing your maximum CPC or CPM.
We also suggest making sure your ad is as relevant as possible by targeting your ad to the most appropriate audience. Your ad is more likely to perform better and continue running successfully if it's being displayed to people who are the most interested in clicking it. You can learn more about audience targeting in the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Please let me know if you have any more questions.
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/11/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never once received this response saying that the number reached was much higher than 177. Nor do I believe this because they only ran my ad for 7 hours, not 24, it was to local people only (in a small area) and basically ran in the middle of the night for the most part. They have however issued me a credit in the form of a coupon code. The only problem is that I do not have the option to use it on the pop up window they said would have this option. I am very interested about this higher reach they are claiming and why no one once, in all the times they've argued with me, has offered this information. Nor does it appear in the results feild or in my ad summary page.
Final Business Response /* (4000, 9, 2015/12/03) */
Hey [redacted]!
We apologize for any frustration caused. Our records show that this charge is for ads you've successfully run on your account.
We allow you to choose the settings when you create your ads, including the start and end date as well as your desired daily budget. The ads we ran were based on the settings you chose.
You can review your desired ads settings by visiting your ads manager:
https://www.facebook.com/ads/manage?ref=cr
For a detailed breakdown of charges and payment method information, visit the Billing section in your ads manager:
https://www.facebook.com/ads/manage/billing.php?ref=cr
This will take you to a list of all charges organized by month. Next to each charge you'll see the payment method used for that particular charge. To see a more detailed breakdown of each charge, click on the transaction number next to the charge you'd like more information about. If you have not been charged yet, you won't see any information on your Billing Summary.
Please let me know if you have any other questions.
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because:
Account Email: [redacted] .
Sincerely,[redacted]