Facebook

Complaint: [redacted]I am rejecting this response because:      TO  ANYONE   CONCERNED,   ESPECIALLY   THE  Revdex.com    CASE    SPECIALIST,[redacted] :
                                                            I  AM  NOT  -   REPEAT   NOT  -  GOING  TO  TOLERATE   THIS  ABUSE   FROM   FACEBOOK.    
 
                                                            FACEBOOK  WILL   GIVE   ME   A   REAL  ANSWER,  OR,   THEY  WILL   FACE   ACTION    THAT THEY  WILL  CERTAINLY  UNDERSTAND.
                                                            THIS   NONSENSE    OF   GIVING  ME  A  COOKIE  CUTTER   RESPONSE   IS  A  BUNCH   OF   TOTAL   NONSENSE !!!!!!!!!!!!                                               
 
        
 
 
Sincerely,[redacted]

Hi [redacted],
Our records indicate that there is a deletion request pending for your account. No further action is required on your end. However, our system delays the deletion process in case you change your mind and no longer want to permanently delete your account.
Please note that logging in to your account again will undo a pending deletion request. Also, keep in mind that once your account is permanently deleted, there is no way to undo this action. You will not be able to reactivate the account or retrieve any of the
content or information you have added to it.
 
If you have any further questions, please visit our Help Center at the following address: http://www.facebook.com/help.php
 
Thanks for contacting Facebook,
The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/08) */
Hello,
Unfortunately, we are not able to refund these charges.
According to our records, we previously disputed charges. As a courtesy, we issued a one-time refund on that occasion. However, when you received this refund, it was stated...

that we would be unable to issue a refund again for purchases made under the same conditions.
When you make a purchase, you agree to our Terms and Conditions by clicking the 'Buy' button. Our Payment Terms are always available for review at:
http://www.facebook.com/payments_terms/
Thank you for reaching out to us.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never made these purchases, Facebook fraudulently took these charges from my checking account WITHOUT AUTHORIZATION. Understand that, WITHOUT AUTHORIZATION... Since I filed the complaint, they have took two other transactions for $4.99 and $4.99 WITHOUT AUTHORIZATION. Facebook does not get where I am coming from, I NEVER AUTHORIZED these purchases and fraudulently still taking from me. Facebook is lying to you about my situation and giving me the run around too, and I DON'T APPRECIATE IT. I have no payment information stored with them and they're TAKING from me WITHOUT AUTHORIZATION. They may have issued a one time refund before because they took that money before WITHOUT AUTHORIZATION. Since that incident, they have took from me since May 29th and after I filed the complaint. Facebook thinks I am a liar well they are the ones creating the problem. But to get it through Facebook one more time, I DID NOT AUTHORIZE ANY OF THESE CHARGES AND I WANT MY MONEY FULLY REFUNDED TO MY CHECKING ACCOUNT THAT YOU STOLE FROM ME. AND PLUS THE OTHER TWO TRANSACTIONS AFTER I FILED THE COMPLAINT. I WANT MY $79.75 CREDITED BACK TO ME, NOW.....
Final Business Response /* (4000, 9, 2015/07/15) */
Hi [redacted],
It looks like a family member or someone you may know personally made these unauthorized charges. I suggest you contact any person who may have had access to your account and ask them if they've used it.
Because our Payment Terms don't allow for refunds in this case, I'm unable to issue you one.
You can learn more about refunds in our Payment Terms:
https://www.facebook.com/payments_terms?ref=cr
To make it easy to buy things on Facebook, we store your payment information for future purchases. If you'd like to remove any credit cards or PayPal accounts listed on your account, visit the Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX?ref=cr
Thanks,
[redacted]
Payment Support Specialist
Facebook
Final Consumer Response /* (4200, 11, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No other family members have accessed my account because my account was hacked. Your company has took the funds WITHOUT AUTHORIZATION, I don't know how many times I have stressed that..and Facebook has still failed to listen to me because they think I am a liar and a cheat.Facebook, I am not stupid by any means and you're talking to me like I am and it's pathetic. Nobody but me has authorization and nobody else has made purchases, again, I can't stress that enough. I am very outraged with Facebook. All I want is my money back dated from May 29th until now and I will leave Facebook alone. It is unfair to me that I am out of nearly $80 because of something that Facebook did to me.

Initial Business Response /* (1000, 5, 2014/11/13) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you.
Unfortunately, I am unable to refund the charge(s).
I apologize for any confusion you experienced when making your purchase. Facebook only issues refunds for fraudulent...

charges so I will be unable to refund you in this particular case.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't believe my message is getting across to anyone at this company. I did not make any purchase or sign up for any ad service! As soon as this amount was deducted from my Paypal account, I made sure that my personal Paypal email address would no longer be charged or connected to any kind of ad billing, because I never signed up for any service.
My son created a fan page and a few weeks later I receive a bill for it. He doesn't have knowledge of the email address used for Paypal, or have access to it. The billing statement also shows "[redacted] a fictitious name, being the primary billed for these charges.
I might also add, that per Facebook's Terms (https://www.facebook.com/payments_terms/) that were sent to me via email in response to my complaint, that the very first line states, "If you are under the age of eighteen (18), you may use Facebook Payments only with the involvement of your parent or guardian..."
The account being charged, "[redacted] is my thirteen year old son's.
Final Business Response /* (4000, 10, 2014/11/20) */
Hi [redacted],
Unfortunately, our policy does not allow us to issue refunds in this situation. Because this unauthorized charge was made by someone in your household or by someone who is known to you, I cannot issue a refund per our terms of purchase.
You can visit our Payment Terms (http://www.facebook.com/terms.php#!/payments_terms/) which state that:
"When you provide a payment source to us, you confirm that you are permitted to use that payment source. You also authorize us to collect and store it, along with other related transaction information. "
"When you make a payment, you authorize us (and our designated payment processor) to charge the full amount to the payment source you designate for the transaction."
Lastly, the payment source has been removed from the account in question in order to prevent further charges.
We appreciate your understanding.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted] I am rejecting this response because: my account was disabled by Instagram not by me. These links do not help. The page name on Instagram is [redacted] and it was removed by Instagram for some reason that has not been explained to me. Instagram has said in advance they will do nothing about the issue. Their decision to delete our page without contacting us is a problem because of the value of the page. This is not a recreational page, it is a business page that took 3 years to build, I personally spent every day for the last 3 years building it. Our business failed due to my inexperience. We have a ton of upset followers that we are trying to get taken care of. The business is being investigated by investors and a possible new owner. The business was valued by an independent firm at $500,000 with the Instagram pages followers, Facebook page, and the domain. Instagram and it's 144K followers are at the core of the businesses worth. [redacted] is our trademark and the Instagram page [redacted] and it's 114K followers are at the core of the business. If I re-posted something I shouldn't have I would have easily removed it. We have never been shut down in the three years I spent building the page. I am pleading with Facebook to please understand the amount of time and resources lost in the result of losing our 144K Customers and our page being disabled. If our page is permanently disabled the damages to [redacted] would be a loss of the current possible sale and at the minimum 3 hours a day for the past 3 years. That is approx 3,285 hrs. We charge our clients $45 an hour for Social Media Management so to put a rough dollar amount on that [redacted] stands to lose $147,825 if [redacted] remains disabled. I thank you for your time and I truly hope we can come to a decision that helps everyone involved. Sincerely, [redacted]

Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your complaint and have determined that the content you referred to was correctly removed since it violated our Statement of Rights and Responsibilities.To learn more about this, we recommend reviewing our Community Standards: https://[redacted]/communitystandardsThanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/12/23) */
Hi [redacted],
Thanks for contacting Facebook through the Revdex.com.

It looks like your bank statement is showing some temporary authorization charges that we make when we validate new credit cards. Typically, these charges will appear as either...

pending, processing or as an authorization. The description will likely look like one of the following examples:
FACEBK *PAYMENT XXX XXX XXXX CA
or
FACEBK VIRTUAL GOODS
Your bank usually removes these charges automatically within 7-9 business days, but sometimes it may take longer. If you have not received the funds at that point, you'll want to contact the bank directly for further information.
Thanks,
[redacted]
Payment Support Specialist
Facebook

Complaint: [redacted]I am rejecting this response because: the links and steps you guys have sent are of no use. I am getting the attached error messages. I do not know my email address, the phone number I used, does not reflect here and I am not able to get any code on my email address as well. NEED URGENT HELP ON THIS.Sincerely,[redacted]

Hi [redacted],Thanks for your email. We don't offer personalized support for username updates, but the Help Center is full of answers to common questions and issues. Learn more about usernames in the Help Center:[redacted]Please note that usernames on both...

Timelines and Pages can be updated one time by visiting www.facebook.com/username. Usernames are subject to availability. Thanks,[redacted]Community OperationsFacebook

Hi [redacted]Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the account you are trying to access?Thanks,
[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/10/13) */
Hi [redacted],
Thank you for your report. I reached out for language assistance, and will re-review your post to ensure we've reached the correct result.
Thanks!
[redacted],
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
The October 13th communication from business is NOT a response to the complaint. This is merely a request for more time to respond to this issue.
Final Business Response /* (4000, 9, 2015/11/02) */
Hi [redacted],
Facebook removes hate speech, which includes content that directly attacks people based on their:
Race, Ethnicity, National origin, Religious affiliation, Sexual orientation, Sex, gender, or gender identity, or Serious disabilities or diseases.
For more information about our Community Standards, please review this link: https://www.facebook.com/communitystandards.
Thanks,
[redacted]
Community Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear sir/madam,
I appreciate your canned response. Unfortunately, it is not helping. You have blocked my account FOUR TIMES for quoting the kid's book. My account is still blocked as of now. I demand the explanation: which part of your "Statement of Rights and Responsibilities" does quoting "Mowgli" book by Rudyard Kipling violates.
Thanks,
[redacted].

Initial Business Response /* (1000, 5, 2014/12/11) */
Hi [redacted],
Thank you for your email. I'd be happy to assist you.
Unfortunately, I am unable to refund the charge(s) because this is an issue with the developer and not Facebook. Only the developer can take action in this situation.
I...

apologize for any confusion you experienced when making your purchase. Facebook only issues refunds for fraudulent charges so I will be unable to refund you in this particular case.
Thank you for contacting Facebook,
[redacted]
Payment Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2014/12/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted the developer and each time,I get a generated response,ticket open, please submit info that they request, and each time I do, the reply is the same, case closed,re-submit ticket,which I have done 5+ times same as with facebook. It is a app on facebook, so if they allow this developer to be on there,then they share the responsibility or at least part of it. I know for a fact that they have received numerous complaints about this app/game, but never address the issue. I have escalated the claim with paypal as well. If facebook doesn't feel obligated,then why won't they help me,with the case being forwarded on to [redacted] studios, again playing the blame game,neither facebook or [redacted] studios respond properly to my questions and I will not let this go
Final Business Response /* (4000, 9, 2014/12/30) */
Hi [redacted],
Thank you for your email.
Your inquiry relates to an application that was not built by Facebook. Unfortunately, Facebook cannot provide service for applications built by third parties. Facebook is not responsible for the support provided by this developer. If you continue to have problems, please note that you can remove and/or restrict applications from the "Applications" section of the Privacy page.
Thanks for contacting Facebook,
[redacted]
Payment Operations
Facebook
Final Consumer Response /* (4200, 11, 2015/01/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am tired of them,facebook, the developer of the app in question,[redacted] Studios. Every response from either of them is always the same, it's not our fault,it's the others person/businesses fault. If you want to close this case,by all means due so. I see that just one individual can not complain against a large company and receive any resolve or compensation. This is wrong!. I have saved all my emails/responses from both parties and if necessary , I will begin sharing them with other individuals whom use the apps, and or social media,so show how unfair,untrustworthy, and unethical they truly are.

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:** [redacted]Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2014/09/18) */
Hi [redacted]
Thank you for your message.
Unfortunately, Facebook cannot provide reimbursements for data overages on cell phones.
However, in the future, we recommend monitoring data usage on your smartphone. There are several data...

monitoring apps in the apple store and google play store that ios and android users can take advantage of. Additionally, we recommend using wifi, whenever you have access to it. This will help reduce and potentially prevent any data overages month over month.
Please let me know if you have any other questions.
Thanks,
[redacted]
Payment Operations
Facebook

Hi [redacted],Thanks for writing in. We'd like to help you resolve this issue, but we need more information before we can do so. Could you provide a direct link (URL) to the Page you reference?Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/07/13) */
Hi [redacted],
Thanks for writing in. We appreciate your feedback - we're always working to improve your experience on Facebook.
Suggested posts are a type of ad, and it's not possible to block ads on Facebook at this time. Ads help us keep...

Facebook free, and we try hard to ensure that you only see ads that are relevant or useful to you.
For more information about how to control what you see on your Facebook News Feed, take a look at this article: https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=u2u
Thanks again for reaching out.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am still getting bombarded with this [redacted]! THIS IS RIDICULOUS & I'M SICK OF IT. THE SAME GARBAGE SHOWS UP AGAIN,AGAIN, & AGAIN I DON'T GIVE A [redacted] ABOUT ANY OF THEM

Hi,Thanks for writing in to Facebook through the Revdex.com. It looks like you're reporting an account that was hacked. To get immediate help, please report the account here:[redacted]From this section of the Help Center you can lock down your account and learn how to keep it safe...

in the future. Since we don't support hacked accounts through this channel, this is the best way to get help. Sorry for any inconvenience.Thank you for contacting Facebook,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/04/28) */
Hi [redacted],
We've received your complaint from the Revdex.com. Thanks for surfacing this issue to us.
I have investigated the issue and it appears your Page is visible to the public. If this is still an issue, please provide us...

with screenshots or give specific details as to when the Page is not visible. This will help us investigate the issue further.
Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password: [redacted]- I forgot my Instagram password: [redacted]- My Facebook account has been hacked: [redacted]I need help with my Facebook Page:- I can’t access my Page: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,[redacted]The Facebook Team

Hi,Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find an...

answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I need help with my Facebook Page:- I can’t access my Page:[redacted]- I need to merge two Pages: [redacted]- I need to change my Page name: [redacted]- I need to change the username for my Page: [redacted]- Someone posted an unfair review of my business: [redacted]- I would like to claim an unowned Page that represents my business: [redacted]Thanks,**The Facebook Team