Facebook

Initial Business Response /* (1000, 10, 2015/10/01) */
Hi [redacted],
Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused.

We also recommend checking out the Help Center for...

more information and answers to common questions:

https://www.facebook.com/help/?ref=cr

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 12, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I should not have been forced to send
Personal identification through the phone.
I was forced to change the name on my
Account after having it for more than a year.
There has never been any illegal or abusive
Activity on my account. This action done by the company
Is not acceptable. I should not be forced
To confirm who I am by sending personal
Information every time I attempt to log in
Final Business Response /* (4000, 14, 2015/10/08) */
[redacted],
I understand that this was a frustrating process for you and I apologize that. The name that that you were using violated our name policies and was not allowed on our site. We aim to have people use their authentic identities on Facebook so that they understand the people that they are connecting with and trust those connections.
Please let us know if you have any further questions.
[redacted]
Facebook

Initial Business Response /* (1000, 5, 2015/07/17) */
Hi [redacted],
Thank you for writing in.
You can adjust your privacy settings from the Privacy page, which you can reach by selecting the "Privacy Settings" option from the Account drop-down menu at the top of any Facebook page. Then, click on...

the appropriate section to change your settings.
If you have any further questions, please visit our Help Center at the following address:
http://www.facebook.com/help.php
Thanks again for reaching out.
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have done this and for some reason strangers can still see my profile and who my friends are. I need someone to actually call me with something more to do.
Thank you
Final Business Response /* (4000, 9, 2015/07/21) */
Hi [redacted],
Thanks for your response to Facebook. Due to the large volume of incoming inquiries, we handle all of our correspondence through email. We apologize for any inconvenience this may cause.
You can learn more about common questions people have about Facebook's privacy settings in our Help Center or by reading our Data Policy:
Basic Privacy Settings and Tools
https://www.facebook.com/help/XXXXXXXXXXXXXXX/

General Privacy Information
https://www.facebook.com/help/privacy
How Sharing Works
https://www.facebook.com/about/sharing/
Data Policy
https://www.facebook.com/about/privacy/
Thank you again for getting in touch,
[redacted]
The Facebook Team

Hi [redacted],Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report, and it looks like this is no longer an issue. Sorry for any inconvenience this caused. Best,[redacted]The Facebook Team

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]Other:- I think someone was trying to scam me or a friend: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 8, 2015/01/08) */
Hi [redacted],
Thank you for writing into us.
According to our records, you received the following message on January 2nd. However, if you are continuing to observe unauthorized, please let me know.
Thank you,
[redacted]
Payment...

Operations
Facebook
Message from Facebook's risk management team:
Hi [redacted],
I would like to sincerely apologize for the delay in getting back to you; the holiday season is a busy time for us, but it's no excuse for you having to wait this long to receive a reply. The charges you've identified occurred on another Facebook account, one we've deemed to be fraudulent. I see that the charge of $50.60 has already been disputed with the bank, but I've refunded the remaining $26.87. I'm not sure if you've noticed any other suspicious activity with your financial information, but assuming the Visa ending in [redacted] is yours, this was the card used on another fake Facebook account to run fraudulent ads. Again, I apologize for the inconvenience and the delay, and I'm happy to help with any further issues.
Thanks,
[redacted]
Risk Management
Facebook

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,[redacted]The Facebook Team

Complaint:[redacted]I am rejecting this response because:
Patiently waiting for a beneficial response to complaint/inquiry.  Will continue to monitor email for any additional inquiry, per request.
 
Sincerely,[redacted]

Hi Kaden, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: Thanks, [redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/16) */
Hi [redacted],
Thanks for bringing this to our attention. The best way to let us know about abuse is to use the nearby "Report" link when you see the abuse on Facebook.
You can learn more about using report links by visiting the Help Center:
...


https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr
Facebook also provides several tools for addressing abuse on the site, including:
- Sending a message to the person who posted
- Blocking the person from contacting you
- Reporting the person if their behavior is abusive
Learn more about these tools in the Help Center:

https://www.facebook.com/help/tools/?ref=cr
Thanks,
The Facebook Team
Initial Consumer Rebuttal /* (2000, 7, 2015/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This issue is complete and they removed the content. This complaint, in all fairness, was issued bit before they completed their investigation and is premature. Facebook indeed did what they were suppose to do.
Final Consumer Response /* (3000, 11, 2015/02/04) */
[redacted] has made fake Facebook accounts about me.
Pangan attempted to use Facebook to blackmail me out of about $1,200.00. I ask that you remove his account located through URL https://www.facebook.com/[redacted]. Facebook has removed the fake accounts, but he is still able to access Facebook. This is leaving the community at risk. I have even attempted to contact Facebook through their means and they have not responded
Final Business Response /* (4000, 13, 2015/02/17) */
Hi,
Thanks for your email. We appreciate your concern. It looks like you might be trying to report an unauthorized use of your photo(s).
If you believe the timeline you reported is using your photo(s) without your permission, please visit the following Help Center page to learn how to report this to us:
https://www.facebook.com/help/?faq=XXXXX
If, however, you believe this timeline is impersonating you or someone you are authorized to represent, please respond to this email with:
An explanation of how the timeline you are reporting is impersonating you or the person you are authorized to represent
If you haven't already, please attach a copy of valid government-issued photo ID of the person being impersonated
If you have filed suit or there is legal documentation related to the timeline you are reporting, please attach a copy of it to your response
Any additional information you can provide about this issue
Thanks,
[redacted]
Community Operations
Facebook

Complaint: [redacted]I am rejecting this response because: This is the 2nd response from Facebook where all they do is evade an easy fix. the issue is that they have no respect for a FB user's privacy regarding birthdays. This is the third time I've had to explain this simple complaint, which might seem frivolous to the outsider perhaps. It was easy on facebook for years to set your privacy controls so that no one sees your birthday except you. I don't like huge numbers of birthday greetings flooding my e mail inbox from people I barely know because Facebook ignored my privacy settings and announced to the world that it was my birthday. I hate this. FB forces you to enter your birthday when you set up an account, and once entered it can NEVER be removed. This is social media gone mad. They don't want the hassle of having a personal interchange with all their millionsof users so the only way to even communicate with them is through the [redacted]. This is insane. Their responses are pure bull puckey. All they have to do is promise me I will never have my birthday posted over FB without my permission OR permanently delete my account. They nake it next to impossible to completely remove a FB account. Most uncooperative company.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
I'm afraid that the Facebook response appears to be a form letter responce because in no way does it address the simple issue I would like resolved.Again — In accordance with Facebook guidelines I converted by personal profile to a business page so I can promote my commercial activity. I tried to change my Business Page name from my personal name,[redacted], to my registered business name — [redacted]This was denied without explanation.I have filed four appeals. All open, no responce. I have consulted every Help Document. I have asked the "community" twice for insight or assistance. No responce.SIMPLY — I would like Facebook to approve my page name change to my LEGALLY REGISTERED NAME:  [redacted]I am attaching the confirmation of my legal registration of this name. I await a timely reply.Thank you very much —
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Hi, We appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report or solve this kind of issue: [redacted]...

Thanks, [redacted]The Facebook Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi, Thank you for your reply. Again, we appreciate you taking the time to contact us, but unfortunately we can't support this type of request through the Revdex.com. For further assistance please visit the Help Center to find the best way to report this kind of issue: [redacted] Thanks, [redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: None of these options apply . Facebook blocked my account for no good reason . I have done nothing to warrant this action and it has happened more than once . I believe they are violating my first Amendment rights Sincerely,[redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

Complaint: [redacted]I am rejecting this response because: automation is nothing more than piss poor customer service. Our name is[redacted] on Drums.[redacted] on Guitar. [redacted] on Bass.[redacted] on Vocals[redacted] plays in[redacted] Why give customers the option to merge if you're just going to subjectively disapprove our business. [redacted] quit using FAKE BOOK so it truly doesn't[redacted] matter now. Thanks for nothing. You're all just a bunch of[redacted] robots with no hearts. You don't know what it's like to be at the bottom end of a corporate shoe. Your universal one size fits all application to every situation is the reason your stocks will continue to plummet. I think it's time[redacted] starts a new social platform, one where creative folks can be free and practice their art under the liberation of constitutional right. They aren't rights if somebody can take them away. Your lack of empathy will spiritually be returned in the form of BAD Karma. Sincerely,
[redacted]

Hi,Thank you for contacting Facebook through the Revdex.com. It looks like your account has been temporarily blocked from using certain Facebook features. We use blocks to help keep Facebook a safe and welcoming community for everyone. Some reasons your account may have been blocked include:-Repeatedly commenting on posts in a short period of time-Rapidly adding people to a group-Tagging people who aren't your friends in real lifeTo learn more about blocks and why they happen, visit the Help Center:[redacted]Thanks,[redacted]The Facebook Team

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- I believe my content was removed in error: [redacted]- I’m blocked from using a feature (ex: sending messages, uploading photos): [redacted]Thanks,[redacted]The Facebook Team

Hi,Thanks for reaching out to Facebook through the Revdex.com. It looks like you already have an open support ticket with us regarding this issue. The best way for you to get help is to respond to the email with the requested information. If you have to submit your ID, please see the Help Center articles below for instructions on how to do this:- How do I upload my ID to Facebook?: [redacted]- What types of ID does Facebook accept?: [redacted]Thanks,
[redacted]The Facebook Team