Facebook

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is is no longer applicable to me. My original complain has remedied itself after two weeks. Thank you for your prompt response. Sincerely, [redacted]

Hi [redacted],Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't...

find an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.I can't access my Facebook or Instagram account:- I forgot my Facebook password[redacted]- My Facebook account has been hacked: [redacted]- I am not receiving my security code: [redacted]- My email or phone number is attached to someone else’s account: [redacted]Thanks,[redacted]The Facebook Team

This issue is not resolved.          I want my Facebook, Instagram accounts deleted permanently and immediately.  In the future, I sure hope there is a real person and phone number to talk to him/her and not a robot.
 
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
My issue has not been completely resolved. I am sending a direct lions to my Facebook account as requested. 
[redacted]
Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/03/11) */
Hi [redacted],
Thanks for submitting this report. We're investigating the issue and hope to resolve it quickly.
To receive updates when we fix reported problems and more information about on-going issues, check out our Known Issues...

Page:
https://www.facebook.com/KnownIssues
Thanks,
[redacted]
Community Operations
Facebook
Initial Consumer Rebuttal /* (3000, 7, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still seeing blocked pages, blocked friends I may know, blocked nearby places and blocked news. I am awaiting the response of there investigation.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for responding back to me! And I will be glad to give you any further information you may need!Sincerely, [redacted]

I just want my Facebook account deleting. Somebody keeps trying to hack it and I don't use it anyway. I don't know my password or user name as I don't use it.

Initial Business Response /* (1000, 5, 2014/12/10) */
Hi [redacted],
We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If accounts like this currently exist on the site, it is only because they have not yet...

been reported and removed.
Thanks,
[redacted]
Community Operations
Facebook

Initial Business Response /* (1000, 5, 2016/04/05) */
Hi [redacted]
Thanks for writing in. We'll be happy to take a look at what's happened here, and either get you back into your account or ensure that you have access to your photos.
We weren't able to locate an account associated with the...

contact information that you provided, and we'll need one in order to continue investigating. Could you send us either a link to your account, or the email address that you used to sign up or log into your account? Once we have this, we'll be happy to look further into your case.
Thanks,
[redacted]
Facebook
Initial Consumer Rebuttal /* (2000, 7, 2016/04/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Because I currently have access to my account and its because I contact them directly and stood by my position.

Complaint: [redacted]I am rejecting this response because:
I HAVE PAID THE GAME SITE "[redacted]' OVER $5000 IN LESS THAN 2 MONTHS, FOR SEVERAL DAYS THERE WERE ISSUES, THE GAMES WERE ONLY LOSING NO WINS AT ALL....PURE LOSS.  I DO NOT EXPECT TO "WIN" PLAYING THESE GAMES, THAT IS JUST LUCK........BUT I DO EXPECT DECENT PLAYING TIME. I WAS BUYING PACKAGES OF 500 MILLION COINS.....$200 EACH, THESE PACKAGES NORMALLY WILL GIVE A FEW DAYS OF PLAYING TIME, BUT THESE PACKAGES WERE ONLY LASTING A FEW HOURS......I WAS BIDDING LOW AMOUNTS.....PURE LOSS...MY SCORE NEVER INCREASED, ONLY DECREASED.........EACH PACKAGE GOING FASTER THAN THE ONE BEFORE.   $5000 IS AN INSANE AMOUNT OF MONEY FOR ON LINE GAMES........... I AM NOT REQUESTING A REFUND,,,,,,,,,,,,BUT I DO DESERVE SOME PLAYING TIME ON THIS SITE "[redacted]" FOR $5000. I HAVE PAID FACEBOOK GAMES OVER $20,000 IN TOTAL...........I SHOULD BE RECEIVING VIP TREATMENT BUT I CANT GET ANY HELP FROM "[redacted]".  PLEASE JUST SEND ME POINTS TO PLAY WITH...............$5000 WORTH. I THINK THIS SHOULD BE FAIR FOR ALL PARTIES INVOLVED.  FIVE THOUSAND DOLLARS PEOPLE, MONEY I STILL NEED TO EARN!!!!!!!!!!!!!!!!Sincerely[redacted]

Initial Business Response /* (1000, 5, 2015/08/24) */
Hi,
Thanks for your reply. Facebook is a community where people use their authentic identities, so you always know who you're connecting with. We want to help you resolve this issue, but we can't change your name to "Inviolable Blu" unless...

you submit identification that confirms this name. You can reply to the copy of this email sent directly from Facebook.
If you don't have a government-issued photo ID that shows this name, you can submit 2 forms of ID that show the same name. Also, one of the IDs must include a photo or date of birth that matches the information on your profile.
If you don't have an ID that shows your name as well as your photo or date of birth, you can provide 2 forms of ID that show the same name, and one ID that includes a photo or date of birth that matches the information on your profile.

Please save the file(s) as a JPEG and cover up any personal information we don't need to confirm your identity (ex: address, driver's license number).
Learn more about the types of ID we accept in the Help Center:

https://www.facebook.com/help/XXXXXXXXXXXXXXX/?ref=cr

Once you send us the necessary IDs, we'll be happy to change your name.
Additionally, it is important to note, we enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations. If accounts like this currently exist on the site, it is only because they have not yet been reported and removed.

Thanks,
[redacted]
Community Operations
Facebook

Hi [redacted]Thank you for reaching out to Facebook through the Revdex.com. We'd like to provide some resources that may help resolve your issue more quickly. Please take a look at the list below and see if any of the following links to our Help Center address your problem.If you don't find...

an answer to your question below, please respond with as much detail as possible, including links (URLs) to the profiles, Pages or content related to your complaint and we will do our best to assist. Keep in mind we may not be able to offer any additional information or help outside of what is found in our Help Center. We appreciate your patience.Other:- Facebook is asking me about malware: [redacted]Thanks,[redacted]The Facebook Team

Initial Business Response /* (1000, 5, 2015/11/30) */
Hi [redacted],
Thank you for sharing your issue. Here is a Help Center article that will help you control the audience for your posts: https://www.facebook.com/help/XXXXXXXXXXXXXXX/
Thanks!
[redacted],
Facebook
Initial Consumer Rebuttal /*...

(3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They explain how to change the audience on your wall posts but nothing on how to stop broadcasting usage data to people who have no business knowing your activity. It's highly intrusive and exposes my actions to people who don't need to know what I do online. I am NOT satisfied with their reply.
Final Business Response /* (4000, 9, 2015/12/07) */
Hi [redacted],
I am sorry to hear that you are unhappy with this feature, however there is nothing I can do to change it for you at this time.
Regards,
[redacted]
Facebook
Final Consumer Response /* (4200, 11, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Until they stop advertising my comments/likes, I am not satisfied. It's absolutely ridiculous that my friends and family have to be told what I am doing on Facebook. It's like alerting everyone in my contact list when I make a call, when and what that call is about. I will stop using Facebook and will alert family, friends and businesses about [redacted]s response. There has to be a better way for Facebook to generate money. Exploiting these advertising prospects like this is rubbish! I feel exploited. [redacted], your response is rejected.

Initial Business Response /* (1000, 5, 2014/12/30) */
Hi [redacted],
Thank you for reaching out to Facebook. It looks like you're reporting an account that was hacked. In order to get immediate help and deactivate your account, please report the hacked account:...


https://www.facebook.com/help/hacked
This section of the Help Center will help you secure your account and learn how to keep it safe in the future. This is the best way to get additional support for your account.

Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already reported the hacked account and was not able to get help due to I no longer have access to the Email address or phone number associated with it . you need to deactivate this account immediately . I'm a victim of domestic violence and this is life threatening . you are responsible for any harm that will happen to me as a result of not deleting this account
Final Business Response /* (4000, 9, 2015/01/07) */
Hi [redacted],
There is no record of receiving a Facebook report from you at this email address: [redacted]@yahoo.com.
In order to get immediate help and deactivate your account, please report the hacked account:
https://www.facebook.com/hacked
Even though you no longer have access to the Email address or phone number associated with your Facebook account, Facebook will be able to investigate your account once you report it through the above URL.
If you have submitted a report to Facebook regarding this matter from an email address other than [redacted]@yahoo.com, please let me know.
Thank you for contacting Facebook,
[redacted]
The Facebook Team
Final Consumer Response /* (4200, 11, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I no longer have a facebook account therefore I can't report the account . Like I said before I'm a victim of donestic violence and don't have a facebook any more .you need to delete my account asap . African american couple hacked it and they are using my photos as well as posting photos of themselves under my name . You will be liable for all emotional and physical damage that occur to me as a result of this

Complaint: [redacted]
Unfortunately, I can't "see" anything since Facebook disabled my account. I...

can see some of my posts on Google. But trying to display them brings up nothing. It seems to me that the the fraudulent account is hidden. Or simply has privacy settings on. I could only see the account when I searched my own name. The name of the account was "[redacted]".  My real name, and the name of my account, was "[redacted]". Thank you for your time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/11/25) */
Hi [redacted],
Thank you for reaching out to Facebook. Unfortunately, we don't currently offer support for this type of request through this channel.
You can learn how to report an abusive page directly by visiting this page in the Facebook...

Help Center:
https://www.facebook.com/help/XXXXXXXXXXXXXXX
Thanks for contacting Facebook,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2014/11/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response due to the fact that Facebook itself disregards the reports I've made on her posts. So if facebook corporate cannot control it's users content, who does? Since I've made the complaint she has posted the video again, along with subsequent videos and posts advocating the same behavior as well as posting responses from other users claiming that her advice has helped them understand why they are being abused. I know the appropriate response would be to delete facebook so I don't have to see these things, but I am not filing this complaint on my behalf. I do not owe the world or society a shred of anything but I will not stand by a corporation to claims to not facilitate violence but on the flipside allows it's users to violate that claim and facebook does absolutely nothing about it. Furthermore, I am deeply disappointed in facebook for taking this approach. I believe when social media prides itself in the unity of people that it should also guard and protect the very basic moral values of civilization. No amount of violence or portrayal of violence should be supported and I feel that Facebook is in turn supporting violence against men and women by not addressing this issue. So with deep regrets, I'm sorry but the response is less than good enough and extremely disappointing.
Final Business Response /* (4000, 9, 2014/12/05) */
Hi [redacted],
Thank you for your response. We enforce the Facebook Statement of Rights and Responsibilities when we encounter violations on the site or receive reports of violations.
If videos like this currently exist on the site, it is only because they have not yet been reported and removed.

Thanks for contacting Facebook,
[redacted]
The Facebook Team

Hi [redacted]Thanks for your patience. We're currently reviewing your complaint and, if needed, will reach out directly to you through email in order to get further information.Thanks,The Facebook Team

Hi [redacted],To learn more about why you are seeing these ads and control whether you see them again you can click on the "v" in the right hand corner of the ad and select "why am I seeing this?". There will be an explanation for why the ad was shown and a menu where you can select "hide all ads from this advertiser". There is also a link to your ad preferences where you can see the interest categories associated with you and remove any interests that are not relevant. In addition to updating your ad preferences, you can continue to give us feedback on specific ads as we take into account the ads you've hidden to try to show you better ads in future. Thanks,The Facebook Team

Initial Business Response /* (1000, 5, 2015/01/23) */
Hi *,
We'd like to help, but need a little more information first. Please provide your phone number that is receiving these texts so we can investigate further.
Additionally, you can respond to texts from companies with "STOP" and you will...

no longer receive texts from them.

Thanks,
[redacted]
The Facebook Team
Initial Consumer Rebuttal /* (3000, 7, 2015/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent STOP to this and it comes back as undeliverable since their is no phone number linked to it. It's pretty pathetic this company continues to harass people who do not use this service.
Final Business Response /* (4000, 9, 2015/02/11) */
Hi *,
As stated previously, we'd like to help, but need a little more information first.
Please provide your phone number that is receiving these unwanted texts so we can investigate further.
Additionally, providing a screen shot of these texts may assist us in our investigation of this issue.
Thank you,
[redacted]
The Facebook Team

Hi [redacted]Thanks for reaching out to Facebook through the Revdex.com. We've reviewed your report and it looks like this is no longer an issue. Sorry for any inconvenience this has caused.Thanks,**The Facebook Team